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Article
Publication date: 1 March 2004

Jen‐Hung Huang, Bih‐Huang Jin and Chyan Yang

Marketing the products of other companies within an individual company intranet can benefit both employees and the company itself. This study examines the dimensions of…

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5049

Abstract

Marketing the products of other companies within an individual company intranet can benefit both employees and the company itself. This study examines the dimensions of satisfaction with a business‐to‐employees (B2E) benefit system and the linkages between satisfaction and organizational citizenship behavior (OCB). Structural equation modeling of data shows that convenience, delivery, interface, accuracy, price and security are factors that affect employee satisfaction with the B2E benefit system. Price is more important to the satisfaction of males than females. Significant, positive relationships were found between satisfaction and OCB. Perceived organizational support plays a stronger mediating role in leading to OCB for females than it does for males.

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International Journal of Manpower, vol. 25 no. 2
Type: Research Article
ISSN: 0143-7720

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Book part
Publication date: 16 July 2018

Gary W. Florkowski

Three decades of academic and professional discourse on HR technologies (HRTs) have produced continued disagreement over construct definitions and research streams that…

Abstract

Three decades of academic and professional discourse on HR technologies (HRTs) have produced continued disagreement over construct definitions and research streams that are highly fragmented. These realities suggest that greater consistency in meanings is sorely needed if we are to integrate and upgrade knowledge in this area. This chapter draws on the findings of a systematic research review to properly define the content domains of human resource information systems (HRIS), virtual human resources (virtual HR), electronic human resource management (e-HRM), and business-to-employee (B2E) systems. An integrative synthesis was performed on 242 system-level writings that appeared in the literature from 1983 to 2017. The weight of the evidence strongly supports treating HRIS, virtual HR, e-HRM, and B2E systems as independent, complimentary constructs. While the first three comprise a firm’s HRT system, the fourth construct is more appropriately positioned in the business-collaborative system. The sample was further evaluated with an analytic framework to detect patterns of practice in research designs. This revealed that much more attention has been focused on system actions and outcomes than on attitudes and system characteristics. Different units of analysis were well represented aside from trans-organizational studies. Finally, a case is made for better contextualizing HRT research by recognizing differences in assimilation stage, functional penetration, and collective proficiency. These factors are rarely mentioned, let alone studied, raising additional concerns about measurement error. Detailed suggestions are offered on ways to incorporate them. Together, these materials should promote more sophisticated and generalizable assessments of technology, improving our ability to understand its impacts.

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Research in Personnel and Human Resources Management
Type: Book
ISBN: 978-1-78756-322-3

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Article
Publication date: 1 October 2005

Janice Burn and Colin Ash

This paper presents a dynamic model for e‐business strategy derived from the results of a longitudinal analysis of enterprise resource planning (ERP) enabled organisations.

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3921

Abstract

Purpose

This paper presents a dynamic model for e‐business strategy derived from the results of a longitudinal analysis of enterprise resource planning (ERP) enabled organisations.

Design/methodology/approach

This involved a study of 11 international ERP‐enabled organisations over a four‐year period using multiple interviews and extensive secondary data collection. Three separate research models were used to analyse different stages of e‐business growth and the results of this multi‐stage analysis consolidated into a staged model of e‐business transformation (eBT).

Findings

The model focuses on realising the benefits of B2B interaction through the alignment of ERP with different e‐business strategies, increasing emphasis on employee empowerment and successful management of value alliances.

Research limitations/implications

The findings provide practical guidance to managers implementing e‐business systems through integrated ERP implementations.

Originality/value

The study demonstrates the application of a comprehensive research model based on three previously validated research frameworks for e‐business strategy.

Details

Industrial Management & Data Systems, vol. 105 no. 8
Type: Research Article
ISSN: 0263-5577

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Article
Publication date: 1 January 2003

Karen Donoghue

Whether launching new e‐business or managing current e‐business, drive profitability through the user experience.

Abstract

Whether launching new e‐business or managing current e‐business, drive profitability through the user experience.

Details

Handbook of Business Strategy, vol. 4 no. 1
Type: Research Article
ISSN: 1077-5730

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Article
Publication date: 13 March 2009

Raffaello Balocco, Riccardo Mogre and Giovanni Toletti

The purpose of this paper is to focus on the adoption of business to employee (B2e) mobile internet (MI) applications in Italian small and medium enterprises (SMEs). The…

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2693

Abstract

Purpose

The purpose of this paper is to focus on the adoption of business to employee (B2e) mobile internet (MI) applications in Italian small and medium enterprises (SMEs). The purpose is twofold: to analyze the diffusion of these applications underlining the main adoption barriers and to describe the impact on the corporate environment and the decision‐making process leading to the introduction of B2e MI applications.

Design/methodology/approach

The diffusion of mobile solutions is gauged through a survey of 646 Italian SMEs in the manufacturing industry. Multiple case studies of 28 Italian SMEs that have adopted 33 B2e MI applications have given insight into the impact and the adoption process of such technologies.

Findings

The adoption of MI technologies is still limited in Italian SMEs. Two different kinds of solutions (classified into connectivity‐based and application‐based) lead to different processes of adoption.

Research limitations/implications

The study has been conducted only in an Italian scenario. As for the survey, only firms belonging to the manufacturing industry have been interviewed.

Practical implications

The main adoption drivers/constraints have been identified. The paper also provides information and communication technologies vendors with guidelines on how to increase the use of the applications in Italian SMEs.

Originality/value

The paper is based on a double methodology in order to provide a full analysis of the adoption of mobile technologies in a business environment: the survey is used to quantify the adoption of the technologies and the case studies are used to investigate the adoption process.

Details

Industrial Management & Data Systems, vol. 109 no. 2
Type: Research Article
ISSN: 0263-5577

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Article
Publication date: 1 May 2006

Andrea Rangone and Filippo Maria Renga

The paper presents an exploratory study to investigate the impact of B2e MI applications and, in particular, an empirical analysis of the main features of Italian B2e MI…

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1381

Abstract

Purpose

The paper presents an exploratory study to investigate the impact of B2e MI applications and, in particular, an empirical analysis of the main features of Italian B2e MI applications for automating sales‐ and field‐force activities.

Design/methodology/approach

The study has been carried out with 16 case studies of B2e MI applications employed in different Italian companies.

Findings

The paper describes the main features and impacts of the applications, showing how the network is utilized, how the device and the usage mode (online or offline) affect these applications and indicating the major opportunities for improvement.

Practical implications

Some indications for management regarding B2e mobile applications are the need: to develop simple applications; and to start mobilizing the sales‐force, because this provides faster pay‐back and easiest implementation.

Originality/value

The paper provides material to illustrate the current situation and serve as a starting point for scientific analysis. Findings regarding the use of mobile phones and mobile networks as compared to fixed‐line solutions are presented and explained. Differences in the use patterns of the applications are also discussed with real case examples.

Details

Business Process Management Journal, vol. 12 no. 3
Type: Research Article
ISSN: 1463-7154

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Article
Publication date: 1 January 2004

Choon Seong Leem, Hyung Sik Suh and Dae Seong Kim

Although there have been a lot of studies on mobile business, it is hard to find ones in which an integrated perspective of mobile business based on both customers’ and…

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7178

Abstract

Although there have been a lot of studies on mobile business, it is hard to find ones in which an integrated perspective of mobile business based on both customers’ and companies’ needs is suggested. This research develops a mobile business model classification scheme and applies it to analysis of current status in mobile business. In the first case study on 65 firms in Korea, mobile solutions are categorized based on the classification scheme in order to analyze an overall market environment of mobile business. In the second case study on mobile service trend analysis, a set of evaluation indices including four general indices, ten effectiveness indices and 13 measurement indices were developed to analyze mobile service environment in the perspective of B2C (business to customer). For the second case study, 200 mobile heavy users were questioned on the mobile service‐related issues.

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Industrial Management & Data Systems, vol. 104 no. 1
Type: Research Article
ISSN: 0263-5577

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Article
Publication date: 1 October 2005

Alan D. Smith and Joseph Correa

To provide insights into the current supply chain for original equipment manufacturers (OEM) in the radiology diagnostic imaging equipment business. As is common in many…

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4625

Abstract

Purpose

To provide insights into the current supply chain for original equipment manufacturers (OEM) in the radiology diagnostic imaging equipment business. As is common in many manufacturing and service firms, the rationale of bridging suppliers of OEMs is the ability to leverage technology, software, and accessories pertaining to the various pieces of equipment.

Design/methodology/approach

Several models of e‐procurement and e‐commerce related to the health care industry are presented.

Findings

Although the radiology capital equipment market presents numerous idiosyncrasies that must be addressed to successfully implement an e‐business strategy effectively, incredible opportunities exist all along the supply chain for e‐business strategies to both eliminate costs and acquire strategic initiatives. Those firms that most successfully listen to their customers and address the barriers to efficiency (B2E) will help move the industry toward more effective utilization of the benefits e‐business can create and also obtain first mover advantages.

Originality/value

Although the efficiencies that e‐business provides are extremely important in the radiology capital equipment market, the main value of e‐business in this industry of high‐priced and relatively infrequently purchased equipment may well be the value‐added benefits the technology brings to its customers, as illustrated in the modeling process. The OEMs that eventually market their finished product directly to hospital and imaging centers via a direct sales force can best take advantage of the connectivity and accessibility of e‐commerce.

Details

International Journal of Health Care Quality Assurance, vol. 18 no. 6
Type: Research Article
ISSN: 0952-6862

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Article
Publication date: 1 December 2002

Shengnan Han, Ville Harkke, Par Landor Ruggero and Rossi de Mio

The advent of the 3G world of mobile commerce has suffered from the wait‐and‐see mode over the last years. Existing barriers pose a challenge to all actors in the mobile…

Abstract

The advent of the 3G world of mobile commerce has suffered from the wait‐and‐see mode over the last years. Existing barriers pose a challenge to all actors in the mobile commerce industry (MCI). Learning from the future and discovering a route to a desired future are keys to successful mobile commerce business. In this paper we argue that it is very important that all actors in the MCI use an industry foresight approach in order to discover a successful route to future markets. We present a framework for creating industry foresights and for understanding the future of mobile commerce. We focus on the mobile commerce industry as a whole and introduce two broad variables; (1) adoption and diffusion of mobile commerce products and services; and (2) the macro‐economic development trend. Based on these variables we build four foresight scenarios: Rapid‐Up, Rapid‐Down, Slow‐Down and Slow‐Up. On the basis of these four different scenarios we suggest some features of promising mobile commerce products and services. We are using information‐gathering agents in order to collect information for our analysis. The foresight framework will help all actors understand the future for m‐commerce.

Details

Journal of Systems and Information Technology, vol. 6 no. 2
Type: Research Article
ISSN: 1328-7265

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Article
Publication date: 1 February 2006

Stuart J. Barnes, Eusebio Scornavacca and Douglas Innes

Wireless and mobile technologies are changing the way that many organizations operate and do business. Mobile business‐to‐employee solutions, especially field force…

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1300

Abstract

Purpose

Wireless and mobile technologies are changing the way that many organizations operate and do business. Mobile business‐to‐employee solutions, especially field force automation (FFA), have been widely adopted throughout the planet. The purpose of this paper is to investigate the impact of wireless FFA in trade services organisations in New Zealand.

Design/methodology/approach

The paper uses a case study approach to examine two trade services organisations.

Findings

The findings demonstrate that wireless technologies can significantly enhance the benefits of traditional FFA.

Practical implications

The paper concludes with recommendations for future practice and research.

Originality/value

This paper contributes to the academic research in this field by examining two organizations that have already implemented their own wireless FFA solutions and have realized benefits and impacts as a result.

Details

Industrial Management & Data Systems, vol. 106 no. 2
Type: Research Article
ISSN: 0263-5577

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