Search results

1 – 6 of 6
Article
Publication date: 20 November 2017

Nada Malalla Hammad, Syed Zamberi Ahmad and Avraam Papastathopoulos

The purpose of this paper id to investigate the influence of nationality on residents’ perceptions of the impacts of tourism, and their support for tourism development, in…

Abstract

Purpose

The purpose of this paper id to investigate the influence of nationality on residents’ perceptions of the impacts of tourism, and their support for tourism development, in Abu Dhabi, United Arab Emirates (UAE).

Design/methodology/approach

Data were collected from self-administered questionnaires from 407 residents, representing 30 nationalities residing in Abu Dhabi.

Findings

The findings suggest differences in perceptions of the impacts of tourism between national and expatriate residents. Despite these differences, both groups reported support of tourism development.

Research limitations/implications

This paper groups residents into only two groups – nationals and expatriates – which limits the explanation of findings. Tourism officials should customize strategies to reach targeted group of residents.

Originality/value

Extant literature examines residents’ perceptions of the impacts of tourism in homogenous groups, and little research explores the influence of nationality on residents’ perceptions. This study is the first to be conducted in Abu Dhabi – where more than 80 per cent of the population is comprised of expatriates – that identifies differences in perceptions between national and expatriate residents regarding tourism’s impacts.

Details

Tourism Review, vol. 72 no. 4
Type: Research Article
ISSN: 1660-5373

Keywords

Article
Publication date: 7 January 2019

Maryam AlHashmi, Fauzia Jabeen and Avraam Papastathopoulos

The purpose of this paper is to investigate the relationship between leader–member exchange (LMX), perceived organisational support (POS) and turnover intention (TI…

Abstract

Purpose

The purpose of this paper is to investigate the relationship between leader–member exchange (LMX), perceived organisational support (POS) and turnover intention (TI) through the mediating effect of psychological stress in the police personnel of United Arab Emirates (UAE).

Design/methodology/approach

A questionnaire-based survey was used to collect data from police personnel (n=800) deployed in different positions in UAE police departments. The structural equation modelling analyses were consistent with the full and partial mediation models in which LMX, POS and PS predict TI. Specifically, several alternative models were compared to confirm the mediation effects.

Findings

The results revealed that while LMX had a direct negative effect on police force TI, POS had no indirect impact on police force TI. Furthermore, LMX did positively influence police personnel’s POS. PS acted as a full mediator between police personnel’s POS and TIs. Additionally, the direct positive effects of PS on police personnel’s TIs were confirmed.

Research limitations/implications

The findings will help policymakers and practitioners to better understand the influences of the LMX, POS and PS factors on police force TI and will help in formulating strategies to minimise TI and retain talented police personnel for effective safety and law enforcement in the country.

Originality/value

The study contributes to the literature by being one of the first to study the LMX, POS, PS and TIs of police personnel within the context of an emerging Arab country.

Details

Policing: An International Journal, vol. 42 no. 4
Type: Research Article
ISSN: 1363-951X

Keywords

Article
Publication date: 6 July 2021

Avraam Papastathopoulos, Christos Koritos and Charilaos Mertzanis

For more than 40 years, researchers have examined an exhaustive set of attributes as price determinants in tourism and hospitality. In extending this rich research stream…

Abstract

Purpose

For more than 40 years, researchers have examined an exhaustive set of attributes as price determinants in tourism and hospitality. In extending this rich research stream, this study aims to propose and empirically assess a new set of hotel attributes, namely, faith-based attributes that allow tourists to continue following the activities and rituals guided by their religions while on vacation.

Design/methodology/approach

Using the Bayesian quantile regression for the first time in the field of hotel pricing, the hedonic pricing models examine both internal and external faith-based attributes, namely, halal services, which cater to the needs of Muslim tourists, in a sample of 805 hotels across the top three non-Muslim country destinations (Singapore, Thailand and Japan).

Findings

By exploring the effects of faith-based (halal) attributes available in hotels located in the biggest cities of the above-mentioned destinations, this study provides evidence for the significant role of faith-based (halal) attributes in determining hospitality prices.

Practical implications

This study’s findings offer a resource for several implications for tourism and hospitality scholars, practitioners and policymakers, especially within the field of Muslim/halal tourism, to develop action plans and strategies.

Originality/value

This study is the first to introduce a novel set of faith-based hospitality attributes and empirically assess their impact on hospitality price formation. Additionally, it contributes to the hedonic pricing method by being the first to use the Bayesian quantile regression.

Details

International Journal of Contemporary Hospitality Management, vol. 33 no. 8
Type: Research Article
ISSN: 0959-6119

Keywords

Article
Publication date: 17 October 2018

Syed Zamberi Ahmad, Norita Ahmad and Avraam Papastathopoulos

This study aims to delve upon customer satisfaction and service quality within small- and medium-sized hotels (SMSHs) by using a modified SERVQUAL model.

2444

Abstract

Purpose

This study aims to delve upon customer satisfaction and service quality within small- and medium-sized hotels (SMSHs) by using a modified SERVQUAL model.

Design/methodology/approach

Data for the study were collected from a sample of 253 guests of varying nationalities who stayed at SMSHs of one-to-three-star ratings in the UAE. Moreover, 15 face-to-face interviews were conducted. The influence of the five dimensions of the SERVQUAL model on visitors’ satisfaction was explored using structural equation modelling.

Findings

The results indicated that three out of the five dimensions of SERVQUAL, namely, tangible, responsiveness and assurance, have significant positive impact on visitors’ satisfaction of the SMSHs Industry. The remaining two dimensions of SERVQUAL, reliability and empathy, have no significant impact on visitors’ satisfaction.

Originality/value

This study provides a major contribution in that it offers the potential to examine a vastly under researched area of customer satisfaction and service quality of SMSHs in a developing country.

Details

Tourism Review, vol. 74 no. 3
Type: Research Article
ISSN: 1660-5373

Keywords

Article
Publication date: 11 September 2018

Taghreed Al Dari, Fauzia Jabeen and Avraam Papastathopoulos

The purpose of this paper is to examine the impact of leadership and rewards on the contribution to knowledge sharing in public organizations of the United Arab Emirates (UAE).

1260

Abstract

Purpose

The purpose of this paper is to examine the impact of leadership and rewards on the contribution to knowledge sharing in public organizations of the United Arab Emirates (UAE).

Design/methodology/approach

Data were collected from 154 employees from various organizational units of a law enforcement organization in the UAE, and structural equation modeling was used to test the proposed hypotheses.

Findings

Leadership inspiration was found to be positively effective in enhancing the contribution of knowledge sharing in terms of solving problems, increasing opportunity and improving the productivity of the workforce. Furthermore, it was found that the reward system had no impact on the contribution to knowledge sharing.

Research limitations

The method of data collection focused on the employees who were attending a training workshop in the department. This survey raises concerns related to non-response bias and common method bias, which describes the measurement error that is compounded by the sociability of the respondents who wanted to provide positive answers.

Practical implications

This research focuses on the implementation of certain practices related to knowledge sharing in public organizations. The model was constructed to assess the impact of leadership and rewards on the contribution to knowledge sharing through knowledge sharing practices as a mediation. The study is a modest attempt to assist the organizational leaders to embark on the right steps to foster knowledge sharing behavior among employees.

Originality/value

The study contributes to the literature on knowledge sharing, particularly on the relationship between leadership inspiration, rewards and contribution to knowledge sharing in the law enforcement organizations in the UAE.

Details

Journal of Workplace Learning, vol. 30 no. 6
Type: Research Article
ISSN: 1366-5626

Keywords

Article
Publication date: 2 October 2017

Nada Hammad, Syed Zamberi Ahmad and Avraam Papastathopoulos

This paper aims to investigate residents’ perceptions of tourism’s impact on their support for tourism development in Abu Dhabi, United Arab Emirates (UAE).

1352

Abstract

Purpose

This paper aims to investigate residents’ perceptions of tourism’s impact on their support for tourism development in Abu Dhabi, United Arab Emirates (UAE).

Design/methodology/approach

Data were collected using self-administered questionnaires from Abu Dhabi residents (n = 407), who represented 30 nationalities residing in the emirate. Based on social exchange theory, structural equation modeling was used to test hypotheses.

Findings

Results suggest that Abu Dhabi residents perceive the impacts of tourism positively and are more sensitive to the environmental and economic influences of tourism than the social and cultural influences.

Research limitations/implications

This study was limited to Abu Dhabi residents; findings cannot be generalized to other emirates in the UAE, or other countries.

Originality/value

This study adds value to extant tourism literature by investigating residents’ perceptions of the influence of tourism in one of the richest cities worldwide, which aspires to be one of the fastest growing tourism destinations in the Middle East.

Details

International Journal of Culture, Tourism and Hospitality Research, vol. 11 no. 4
Type: Research Article
ISSN: 1750-6182

Keywords

1 – 6 of 6