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Ashworth Hospital has undertaken a management development program for 80 first‐line and middle managers, at the centre of which is the concept of empowerment. To avoid the pitfall, which many other such programs have fallen into, of paying lip‐service to the notion of empowerment, a “Project” has been established entitled “MORALE”. The project begins and ends with an evaluation emphasis on “M” for mentorship and “E” for empowerment. Sandwiched between these interdependent focuses are, “O” for ownership, “R” for responsibility, “A” for accountability, and “L” for learning, these being the accepted prerequisites for the success of empowered managers. Focusses on the delivery team′s belief that the effective development of managers, and their associated organizational benefits, can best be achieved through implementing strategies specifically designed to help empower them. Empowering managers is about helping them to take ownership of their jobs so that they can take personal and collaborative interest in improving the performance of the hospital.

Although Niklas Luhmann refrains from an explicit treatment of power as a force of social constraint, I propose that, if partially reconstructed, his Systems Theory can illuminate the subject considerably. I show this by distinguishing between five elements in Luhmann's treatment of each of the following six social subsystems: the economy, politics, law, science, religion and education. The five subsystem elements are: (1) a binary code, (2) a basis of authority, (3) a language of social communication, (4) a generalized medium of communication, and (5) a social function. Whereas Luhmann assumes that each subsystem approximates autopoiesis, or self‐contained internal operation and autonomy, I assume the pervasiveness of interpenetration, whereby operations is one subsystem nonetheless affect operations in others. Subsequently, I juxtapose the reconstructed systems‐theoretic framework developed in the first half of the paper with Michel Foucault's power/knowledge framework. I conclude that the use of a reconstructed systems‐theoretic approach, based loosely on Luhmann's original theory, could greatly illuminate the specifics of power/knowledge in modern societies, to an even greater extent than Foucault does himself.

This chapter examines Unilever's transformation in sustainability and corporate social responsibility (CSR) over the past decade. It tracks the author's involvement with an internal team that studied Unilever's world “outside in” and “inside out” through the engagement of over 100 organizational leaders to awaken the company for change. The case reports how Unilever embraced a “vitality mission” to align its strategies and organization around sustainability and CSR and infuse social and environmental content into its corporate and product brands. Among the innovations described are certification of the sources of sustainable fish and tea, Dove's inner-beauty campaign, and several “bottom of the pyramid” efforts. Particular attention is given to the makeover of its high-growth Asian business. The transformation is examined as a “catalytic” approach to change and discussed with reference to theories of complex adaptive systems. This raises theoretical questions about the role of top-down versus more communal leadership, the importance of mission versus vision in guiding change, and the relevance of emotive and psycho-spiritual versus more programmatic interventions in the rearchitecture of an organization as it progresses on sustainability and CSR.

This paper aims to combine several modes of thought based on systems organization and observing systems in order to construct a model for a “designerly way of thinking”.

The approach is to regard design as a “groundless field of knowledge” that may source methodological insights from cybernetics, systems theory, cognitive studies and complexity theory, among others.

The focus of this research is to model an adaptive frame‐of‐reference that design students may use in order to construct their own autopoietic identity systems. The semantic question “How does a student obtain information about design?” is changed to a structural question “How could students acquire a structure enabling them to operate innovatively in a modern design environment?” With the backing of cybernetic principles, it is apparent that this process is not only feasible but also preferable.

While the practical use that can be made of any design theory is not within the remit of this paper, it is nonetheless the goal of theory to enhance the individual's analytical and communicative skills.

This paper suggests an autopoietic model‐for‐becoming that can have the virtual potential of bringing one to understand the grey areas of human‐object relationships.

Fighting the drought. Based on this idea, for almost two centuries now the Brazilian State has elaborated policies and programmes intended to stimulate rural development in the semiarid region of the country. It is this idea which has nourished the illusion that immense infrastructures need to be built to capture, store and transport large volumes of water in order to supply production activities in the region. Associated with this proposal is the attempt to reproduce the same pattern of development adopted in other Brazilian biomes, the main characteristic of which is the use of monoculture practices on large properties managed according to entrepreneurial modes of production. However the rich social experience promoted by rural worker organizations in the region has challenged this model by proposing living with the semiarid (Convivência com o Semiárido) as the guiding principle for alternative trajectories of development. Inspired by the experience of territorial development under way in the Agreste da Borborema region of Paraíba state, the chapter shows that the evolution of these new paths of development depends on revitalizing and mobilizing locally available resources, such as ecological potentials, social mechanisms for organizing labour and for producing and sharing knowledge, local forms of connecting food production to consumption and so on. The text concludes by emphasizing the need to design and implant institutional frameworks that enable a more balanced distribution of power between the State and civil society organizations, thereby allowing the latter to assume a more substantial role in identifying and managing endogenous resources that underpin self-centred development strategies.

Presents a broad review of theory and research about organizations as social, information processing, interpretive, and inquiring systems which locates the origins of key concepts behind organization learning. Shows how different schools of thought explain what is behind routine versus creative action in organizations, and what might be done to help people collectively unlearn old habits and develop new behaviours. Looks at contemporary models and practices, and considers to what extent holistic thinking and work arrangements will promote organizational learning, and how measures to enhance collective consciousness could enable people to learn how to learn.

Building on the complexities of organizational knowledge creation the paper explores the alignment of knowledge management practices with the epistemological beliefs of individuals or groups in organizations. A pan‐European research project investigated individual’s philosophy about truth, knowledge and the optimum approach of knowledge creation. These individual viewpoints and requirements are then contrasted with the knowledge management practices implemented in organizations. The results highlight significant misalignment between knowledge management requirements in epistemological terms and individual’s perception of organizational knowledge management activities. The paper claims these differences lie at the heart of problems companies experience with extracting value from knowledge management initiatives. The paper suggests ways of identifying and evaluating resource transformations in organizations, in order better to understand and manage knowledge creation to grow the intellectual capital of organizations.

This article is a contribution to the development of a comprehensive interdisciplinary theory of LIS in the hope of giving a more precise evaluation of its current problems. The article describes an interdisciplinary framework for lis, especially information retrieval (IR), in a way that goes beyond the cognitivist ‘information processing paradigm’. The main problem of this paradigm is that its concept of information and language does not deal in a systematic way with how social and cultural dynamics set the contexts that determine the meaning of those signs and words that are the basic tools for the organisation and retrieving of documents in LIS. The paradigm does not distinguish clearly enough between how the computer manipulates signs and how librarians work with meaning in practice when they design and run document mediating systems. The ‘cognitive viewpoint’ of Ingwersen and Belkin makes clear that information is not objective, but rather only potential, until it is interpreted by an individual mind with its own internal mental world view and purposes. It facilitates further study of the social pragmatic conditions for the interpretation of concepts. This approach is not yet fully developed. The domain analytic paradigm of Hjørland and Albrechtsen is a conceptual realisation of an important aspect of this area. In the present paper we make a further development of a non‐reductionistic and interdisciplinary view of information and human social communication by texts in the light of second‐order cybernetics, where information is seen as ‘a difference which makes a difference’ for a living autopoietic (self‐organised, self‐creating) system. Other key ideas are from the semiotics of Peirce and also Warner. This is the understanding of signs as a triadic relation between an object, a representation and an interpretant. Information is the interpretation of signs by living, feeling, self‐organising, biological, psychological and social systems. Signification is created and con‐trolled in a cybernetic way within social systems and is communicated through what Luhmann calls generalised media, such as science and art. The modern socio‐linguistic concept ‘discourse communities’ and Wittgenstein's ‘language game’ concept give a further pragmatic description of the self‐organising system's dynamic that determines the meaning of words in a social context. As Blair and Liebenau and Backhouse point out in their work it is these semantic fields of signification that are the true pragmatic tools of knowledge organ‐isation and document retrieval. Methodologically they are the first systems to be analysed when designing document mediating systems as they set the context for the meaning of concepts. Several practical and analytical methods from linguistics and the sociology of knowledge can be used in combination with standard methodology to reveal the significant language games behind document mediation.