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Article
Publication date: 7 August 2017

Authentic enterprise, organization-employee relationship, and employee-generated managerial assets

Yeunjae Lee and Jeong-Nam Kim

The purpose of this paper is to examine the impacts of perceived authenticity of organizational behaviors and types of organization-employee relationship (i.e. communal…

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Abstract

Purpose

The purpose of this paper is to examine the impacts of perceived authenticity of organizational behaviors and types of organization-employee relationship (i.e. communal and exchange relationship) on intangible assets of organizations generated by employees’ communicative behaviors (ECBs) (e.g. megaphoning, scouting).

Design/methodology/approach

A web-based survey was conducted with full-time 528 employees working in medium- and large-sized companies in the USA.

Findings

Results showed that an organization’s authentic behaviors are positively related with employees’ perceived communal relationships, but not with exchange relationships. However, both communal and exchange relationships turned out to increase ECBs: positive megaphoning, negative megaphoning, and scouting. The existence of both communal and exchange relationships was more significant than having only communal relationships in terms of encouraging employees’ active communicative actions.

Research limitations/implications

By building links between employees’ communicative actions and its antecedents, perceived authenticity, types of relationship; this study contributed to the body of knowledge on exchange and communal relationship in the context of employee communication and extended the understanding of motivations of ECBs.

Practical implications

The findings suggest that employees’ communicative actions are highly facilitated by organizations’ authentic behavioral efforts and perceived relationship. To encourage employees’ information seeking and sharing behaviors, for organizational effectiveness, organizations should behave in authentic ways – be trustful, transparent, and consistent – and build both communal and exchange relationship.

Originality/value

This study first attempted to demonstrate the impacts of both communal and exchange relationships for organizations empirically in internal communication and relationship building practices.

Details

Journal of Communication Management, vol. 21 no. 3
Type: Research Article
DOI: https://doi.org/10.1108/JCOM-02-2017-0011
ISSN: 1363-254X

Keywords

  • Organizational behaviour
  • Employee engagement
  • Relationship management
  • Employee communication

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Article
Publication date: 10 September 2018

Measuring the experience of off-price fashion shopping: scale development and validation

Gary Mortimer, Syed Muhammad Fazel-e-Hasan, Kathleen A. O’Donnell and Judi Strebel

Off-price fashion retailers are expected to dominate the retail sector over the next five years. Surprisingly, selling excess designer labels, in what some describe as a…

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Abstract

Purpose

Off-price fashion retailers are expected to dominate the retail sector over the next five years. Surprisingly, selling excess designer labels, in what some describe as a disorganized manner, appeals to certain shoppers who enjoy the “thrill of the hunt.” Recent research conceptualized consumers, whose motivation for, and outcomes from, fashion shopping set them apart from previously reported shopper types. Referred to as “Sport Shoppers,” they view fashion shopping as an achievement domain. The purpose of this paper is to quantify such shoppers through the development of a valid psychometric scale.

Design/methodology/approach

Four studies, comprising depth interviews and online surveys, across two countries were employed to develop a three-dimensional scale of the sport shopping experience. Factor analyses and structural equation modeling were used to analyze and test a theoretically hypothesized model.

Findings

Study 1 generated items aligned to the three theoretical dimensions of the sport shopping experience. Study 2 confirmed reliability and factor structure of the psychometric scale. Study 3 provides evidence of convergent and discriminant validity with previous shopper types. Finally, Study 4 demonstrates nomological validity through a theoretically hypothesized model of the sport shopping experience.

Originality/value

This is the first study to employ achievement goal theory in a consumer behavior context to delineate an emergent shopper type. The developed scale is the most comprehensive, multi-dimensional measure of the experience of this new consumer type. As such, it represents a valuable contribution to fashion retail and consumer behavior literature. The scale enables practitioners to quantify target markets and identify relationships to other factors, such as overall satisfaction and brand repurchase intentions.

Details

Journal of Fashion Marketing and Management: An International Journal, vol. 22 no. 4
Type: Research Article
DOI: https://doi.org/10.1108/JFMM-01-2018-0005
ISSN: 1361-2026

Keywords

  • Fashion retailing
  • Measurement
  • Scale development
  • Shopping
  • Off-price retail

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Book part
Publication date: 20 July 2017

Authentic Leadership and High-Performance Human Resource Practices: Implications for Work Engagement

Elizabeth P. Karam, William L. Gardner, Daniel P. Gullifor, Lori L. Tribble and Mingwei Li

Academic and practitioner attention to the constructs of authentic leadership and work engagement and their implications for organizations has grown dramatically over the…

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Abstract

Academic and practitioner attention to the constructs of authentic leadership and work engagement and their implications for organizations has grown dramatically over the past decade. Consideration of the implications of these constructs for high-performance human resource practices (HPHRP) is limited, however. In this monograph, we present a conceptual model that integrates authentic leadership/followership theory with theory and research on HPHRP. Then, we apply this model to systematically consider the implications of skill-enhancing, motivation-enhancing, and opportunity-enhancing HR practices in combination with authentic leadership for authentic followership, follower work engagement, and follower performance. We contend that authentic leadership, through various influences processes, promotes HPHRP, and vice versa, to help foster enhanced work engagement. By cultivating greater work engagement, individuals are motivated to bring their best, most authentic selves to the workplace and are more likely to achieve higher levels of both well-being and performance.

Details

Research in Personnel and Human Resources Management
Type: Book
DOI: https://doi.org/10.1108/S0742-730120170000035004
ISBN: 978-1-78714-709-6

Keywords

  • Authentic leadership
  • authentic followership
  • high-performance human resource practices (HPHRP)
  • intrinsic motivation
  • work engagement

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Article
Publication date: 4 July 2016

Two facets of pride and helping

Prisca Brosi, Matthias Spörrle, Isabell M. Welpe and Jason D. Shaw

– The purpose of this paper is to demonstrate the influence of two different facets of pride – authentic and hubristic – on helping.

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Abstract

Purpose

The purpose of this paper is to demonstrate the influence of two different facets of pride – authentic and hubristic – on helping.

Design/methodology/approach

Hypotheses were tested combining an experimental vignette study (n=75) with correlational field research (n=184).

Findings

Results reveal that hubristic pride is associated with lower levels of intended helping compared with authentic pride when experimentally induced; further, trait hubristic pride is negatively related with helping, whereas trait authentic pride is positively related to helping, while controlling for alternative affective and cognitive explanations.

Research limitations/implications

The use of vignettes and self-reports limits the ecological validity of the results. But when considered in combination, results provide important indications on how helping can be fostered in organizations: by emphasizing successes and the efforts that were necessary to achieve them.

Originality/value

The results highlight the differential effects of discrete emotions in organizations.

Details

Journal of Managerial Psychology, vol. 31 no. 5
Type: Research Article
DOI: https://doi.org/10.1108/JMP-05-2015-0186
ISSN: 0268-3946

Keywords

  • Organizational behaviour
  • Pride
  • Helping
  • Positive discrete emotions

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Article
Publication date: 19 July 2011

Social and economic exchanges with the organization: do leader behaviors matter?

Dan S. Chiaburu, Ismael Diaz and Virginia E. Pitts

The purpose of this paper is to investigate the extent to which leader behaviors (authentic, directive, and transactional) predict subordinates' conceptualization of…

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Abstract

Purpose

The purpose of this paper is to investigate the extent to which leader behaviors (authentic, directive, and transactional) predict subordinates' conceptualization of exchanges with their organization (i.e. social and economic exchanges).

Design/methodology/approach

Data were collected from 165 employees in various organizations within the USA using questionnaires.

Findings

Results showed that authentic leadership was positively related to social exchanges. Further, directive leadership was positively related to economic exchanges. Contrary to the authors' prediction that transactional leadership would be a positive predictor of economic exchanges, transactional leader behaviors predicted both social exchanges (positive relationship) and economic exchanges (negative relationship). Several of the relationships between leader behaviors and follower exchange relationships were mediated by employee attitudes (i.e. job satisfaction) and beliefs (i.e. exchange ideology).

Research limitations/implications

Further research is necessary to elucidate the reasons why leader transactional behaviors drive social exchanges, and through what mechanisms.

Practical implications

Organizations and practitioners can use these finding to select leaders who foster desired employee behaviors. Coaching or training efforts to develop authentic leaders may also be beneficial. Organizations and practitioners may benefit by implementing leadership training initiatives that develop managers' authentic leadership.

Originality/value

The paper's results position authentic and directive leader behaviors as positive and negative predictors of social and economic exchanges, respectively. It also identifies mechanisms through which leader behaviors influence employees' perceptions of exchanges.

Details

Leadership & Organization Development Journal, vol. 32 no. 5
Type: Research Article
DOI: https://doi.org/10.1108/01437731111146569
ISSN: 0143-7739

Keywords

  • Leaders
  • Individual behaviour
  • Social behaviour
  • Employees
  • Perception
  • Employee exchanges
  • United States of America

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Article
Publication date: 2 August 2013

Effects of trust and psychological contract violation on authentic leadership and organizational deviance

Hakan Erkutlu and Jamel Chafra

The aim of this article is to examine the relationships between authentic leadership and organizational deviance and to test the moderating effects of trust and…

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Abstract

Purpose

The aim of this article is to examine the relationships between authentic leadership and organizational deviance and to test the moderating effects of trust and psychological contract violation on that relationship.

Design/methodology/approach

Data were collected from ten state universities in Turkey. The sample included 848 lecturers and their department chairs chosen randomly. Moderated hierarchical regression was used to examine the moderating roles of trust and psychological contract violation on the authentic leadership and organizational deviance relationship.

Findings

The results show that authentic leadership is negatively and significantly correlated with organizational deviance. In addition, the results of the hierarchical multiple regression analyses support the moderating effects of employee trust and psychological contract violation with regard to the relationship between authentic leadership and organizational deviance.

Practical implications

Given that authentic leadership is associated with valued organizational outcomes such as lower workplace deviance, higher followers' commitment, job satisfaction and citizenship behaviors, organizational efforts to foster authentic leadership should prove fruitful. Moreover, focusing on efforts to improve leader‐follower relationship and to create a trust‐based work environment could increase the likelihood that authentic leadership will lower level of workplace deviance.

Originality/value

This study contributes to the research on authentic leadership and workplace deviance by showing that trust and psychological contract are relevant affect‐related variables in determining the importance of authentic leadership perception to subordinate workplace deviance. Furthermore, by incorporating trust and psychological contract (for the first time), it is a response to recent calls for integration of authentic leadership, organizational deviance, trust and psychological contract literatures (Gardner et al.; Ilies et al.). These calls have contended that trust and high quality leader‐follower relations are fundamental to linking authentic leader behavior to follower behaviors, yet to date empirical evidence does not exist.

Details

Management Research Review, vol. 36 no. 9
Type: Research Article
DOI: https://doi.org/10.1108/MRR-06-2012-0136
ISSN: 2040-8269

Keywords

  • Authentic leadership
  • Organizational deviance
  • Trust
  • Psychological contract violation
  • Universities
  • Turkey

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Article
Publication date: 2 March 2015

Self, follower, organization and the context – a cross cultural view of authentic leadership

Shaista E. Khilji, Brian Keilson, Farah Yasmine Shakir and Binod Krishna Shrestha

Scholars have argued that it is important to investigate how authentic leadership is manifested in different cultures (Avolio et al., 2005; Gardiner, 2011; Shamir and…

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Abstract

Purpose

Scholars have argued that it is important to investigate how authentic leadership is manifested in different cultures (Avolio et al., 2005; Gardiner, 2011; Shamir and Eilam, 2005). Hence the purpose of this paper is to capture a cross-cultural view of authentic leadership, using a sample of South Asian leaders.

Design/methodology/approach

Because of a dearth of qualitative empirical evidence, the authors adopted a “life story” approach to collect data. A total of 14 leaders from India, Nepal, Pakistan and Sri Lanka were interviewed to share their leadership experiences.

Findings

Findings indicate that the concept of authentic leadership is culturally relevant. It emerged as a multi-dimensional construct constituting self-concept, follower development, organizational outcomes and culture (Meacham, 2007), and contextual knowledge. The authors propose a cross-cultural model of authentic leadership.

Research limitations/implications

Research limitations include researchers’ possible biases in design of data and an assumption that leaders interviewed were authentic. Despite these limitations, the study provides valuable insights about authentic leadership to strengthen its theoretical foundation.

Social implications

Organizational and social problems in South Asian are often attributed to a leadership deficit (Khan, 2014; Khilji, 2013; National Post, 2014; Sardesai, 2013). This study provides evidence of transformative authentic leaders in South Asia who are engaged with their and followers’ authentic growth, and are building authentic cultures for positive organizational outcomes.

Originality/value

The value of the present research is in providing qualitative empirical evidence from South Asia, and proposing a cross-cultural model of authentic leadership.

Details

South Asian Journal of Global Business Research, vol. 4 no. 1
Type: Research Article
DOI: https://doi.org/10.1108/SAJGBR-12-2014-0084
ISSN: 2045-4457

Keywords

  • Qualitative
  • Culture
  • Authentic leadership
  • South Asia
  • Cross-cultural leadership
  • Life story approach

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Article
Publication date: 6 April 2020

Driving employee engagement: how personality trait and leadership style impact the process

Simone Meskelis and J. Lee Whittington

The purpose of this study is to contribute to the understanding of how personality traits and leadership styles impact employee engagement.

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Abstract

Purpose

The purpose of this study is to contribute to the understanding of how personality traits and leadership styles impact employee engagement.

Design/methodology/approach

A field study involving a total of 100 participants was conducted to investigate the relationship between honesty–humility, authentic leadership and employee engagement. Hypotheses were tested using correlation and regression analyses.

Findings

The results show that honesty–humility impacts employee engagement and that authentic leadership functions as a substitute for honesty–humility.

Research limitations/implications

Further studies are necessary to examine how honesty–humility interacts with other leadership styles. Further studies can also expand the understanding of this relationship across different cultures.

Practical implications

Employees bring engagement to work through their individual traits but organizations can help create an environment that fosters engagement through positive leadership behavior such as authentic leadership.

Originality/value

This study extends the understanding of the role of individual differences beyond the established Big Five model, by adding the honesty–humility dimension. In addition, the authors examine the moderating effects of authentic leadership on the relationship between honesty–humility and engagement.

Details

Journal of Business & Industrial Marketing, vol. 35 no. 10
Type: Research Article
DOI: https://doi.org/10.1108/JBIM-11-2019-0477
ISSN: 0885-8624

Keywords

  • Engagement
  • Authentic leadership
  • Big Five
  • HEXACO
  • Honesty–humility

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Article
Publication date: 1 December 2005

Barnard on conflicts of responsibility: Implications for today's perspectives on transformational and authentic leadership

Milorad M. Novicevic, Walter Davis, Fred Dorn, M. Ronald Buckley and Jo Ann Brown

The purpose of this paper is to reacquaint researchers and practitioners with Barnard's contributions to understanding of the moral conditions that underlie the…

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Abstract

Purpose

The purpose of this paper is to reacquaint researchers and practitioners with Barnard's contributions to understanding of the moral conditions that underlie the authenticity of organizational leadership.

Design/methodology/approach

The paper identifies Barnard's insights on leadership and uses them as inputs to theorizing about authentic leadership.

Findings

As an outcome of theorizing, the paper identifies the conditions that are likely to lead to inauthentic, pseudo‐authentic or authentic leader behavior.

Research limitations/implications

Examining authentic leadership from a historical perspective can open promising avenues for future research.

Practical implications

Leadership development programs should incorporate concepts of responsibility and conflicts of responsibility in order to provide executives with the knowledge base required for ethical decision making.

Originality/value

By placing contemporary discussion of authentic leadership in its proper historical context, scholars can draw on a wealth of existing theory to advance the study of authentic leadership.

Details

Management Decision, vol. 43 no. 10
Type: Research Article
DOI: https://doi.org/10.1108/00251740510634930
ISSN: 0025-1747

Keywords

  • Leadership
  • Management history
  • Responsibilities
  • Ethics

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Article
Publication date: 10 October 2016

Determinants of authentic experiences: An extended Gilmore and Pine model for ethnic restaurants

Jong-Hyeong Kim and SooCheong (Shawn) Jang

This study aims to address a lack of studies on the attributes of ethnic restaurants that influence customers’ perceptions of authenticity. Particularly, this study…

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Abstract

Purpose

This study aims to address a lack of studies on the attributes of ethnic restaurants that influence customers’ perceptions of authenticity. Particularly, this study extended Gilmore and Pine’s authenticity framework (is the offering true to itself and is the offering what it says it is) by incorporating a servicescape factor (i.e. employees).

Design/methodology/approach

This study used a 2 × 2 × 2 between-participants design which examined the effects of using an authentic sauce in a dish, advertising “authenticity” and employing staff from the native culture of the ethnic food on authentic experiences. Follow-up contact was made by phone and mail to assess their memory of ethnic Korean food tried in experimental conditions. Participants were asked how clearly and vividly they could recollect the food experience.

Findings

The results showed that all of the tested factors significantly influenced the subjects’ perceived authenticity of the food and recollection of the food experience. However, the authors did not find any significant interaction effects.

Practical implications

This study suggests factors that influence customers’ authentic experiences and memory. Thus, the findings provide important implications for delivering authentic and memorable experiences.

Originality/value

Previous researchers have emphasized the importance and urgency of providing authentic and memorable experiences. However, it is still unclear what specific attributes of ethnic restaurants influence individuals’ perceptions of authenticity and memory.

Details

International Journal of Contemporary Hospitality Management, vol. 28 no. 10
Type: Research Article
DOI: https://doi.org/10.1108/IJCHM-06-2015-0284
ISSN: 0959-6119

Keywords

  • Authenticity
  • Authentic experiences
  • Ethnic restaurants
  • Memorable experiences

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