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The challenge of reducing overheads and achieving firmer control of indirect costs is particularly relevant at a time when many leading retailers are concerned about margins and how to improve them. In this article Austin Bendall introduces the concept of Priority Base Budgeting, a radical new approach, he claims, which has already led to highly significant savings in overheads in retailing and other sectors of industry, as well as producing additional benefits.

The provision of retail financial services necessarily involves co‐operation between retailers and bankers; bearing in mind the long drawn‐out saga of EFTPoS, this has not been easy to achieve. At a recent conference on retail banking presented by Lafferty Publications, our two contributors discussed the findings of a survey they have carried out into the subject.

Predicting the future is a risky business, and in retailing in particular it is especially hazardous. Which may be the reason why only one or two of the speakers at the Financial Times conference, “Retailing to 1996”, actually dared to prophesy. Nonetheless the two‐day conference, held in London in May, was valuable in that it put forward some useful analyses of current trends in retailing. The range of themes tackled was comprehensive; it included the changing consumer, the two‐nations syndrome, multi‐niche formulae, the specialists versus generalists debate, the emergence of the cellular household, out‐of‐town developments — and the retailer as entertainer! The 150 delegates comprised a wide range of interests — retailers, market analysts, technologists and property developers — and included our contributor, Michael Poynor.

In spite of an improved retail climate, multiple retailers are still confronted with low sales growth, small margins and continued competition. Many of them are solving these problems by computerising day‐to‐day operations and streamlining planning and control; and by using information intelligently, they are obtaining major qualifiable benefits. One such approach is the availability of computer software packages which aid the management of inventory by linking together the purchase ordering and warehouse management functions to yield major “bottom line” benefits, through improved purchasing and warehousing effectiveness and better customer service. Such software packages were pioneered by Worldwide Chain Store Systems Ltd (or “Chain Stores” as they call themselves), and are used by leading retailers in several countries. This article explains how the systems work and includes case studies from three user companies.

The purpose of this paper is two fold: educate investors about hedge fund managers' activities prior to the fraud recognition by the authorities and to help investors and other stakeholders in the hedge fund industry identify red flags before fraud is actually committed.

The paper investigates fraud committed by the Bayou Funds, Beacon Hill Asset Management, Lancer Management Group (LMG), Lipper & Company and Maricopa investment fund. The fraud activities took place during 2000 and 2005.

The five cases alone cost the hedge fund investors more than $1.5 billion. Investors may have had a good opportunity for avoiding the irrecoverable costs of the fraud had they carefully vetted the backgrounds of the hedge fund managers and/or continuously monitored the funds activities, especially during turbulent market environments.

This is the first research paper to identify and extensively investigate fraud committed by hedge funds. In spite of the size of the hedge fund industry and relatively substantial level and inevitably recurring fraud, academic journals are to yet address this issue. The paper is of great value to hedge funds and their individual and institutional investors, asset managers, financial advisers and regulators.

The study of relationships in marketing has received much attention of researchers over the past decade. This paper examines whether men and women exhibit differences in the strength of their relationships with a service provider, based on self‐reported behavioral measure, and whether there is a qualitative difference in the type of motivation that led to such a difference.

Two key independent variables are shown to influence the outcome variable – relationship strength – moderated by gender. It is hypothesized that women will exhibit higher levels of intrinsic interpersonal commitment and lower levels of structural bonds in the relationship with their service providers than men resulting in higher levels of Relationship Strength. A total of 150 structured interviews were conducted. The Likert‐type seven‐point scale was used for each of the key variables. Each scale was tested for reliability.

The results of the Chow test provided statistical evidence of the moderating role of gender in influencing relationships.

Further research is needed in testing the significance of the masculine (“instrumental”) and feminine (“expressive”) traits in the partner's gender role identity on the relationship outcomes.

Results have direct implications for the professional service provider in terms to time and resources allocated to each interaction. This is especially true in health care relationships where face‐to‐face time with client is shrinking.

This study examines the nature and source of differences between men and women in a consumer professional services context.

In 1984 the United Kingdom Central Council for Nurses, Midwifery and Health Visiting (UKCC) convened a project group whose terms of reference were to examine the professional preparation of nurses, to consider possible modifications of the nurse's role in the light of the anticipated health needs of the 1990's and through into the next century and to make recommendations for changes in nurse education to prepare nurses better for their future role. Following consultation the UKCC summarised its proposals in the document Project 2000: A New Preparation for Practice (1986), which analysed future health needs and set out twenty‐five recommendations for the reform of professional practice. Since that time, given the progressive implementation of many of these recommendations, general nurse training has experienced considerable change, a central theme being the way in which existing roles in hospital settings have been modified and new roles introduced. This article is based on a sociological study of nurse socialisation in three Welsh nurse education centres which was undertaken with the aim of addressing issues in role theory while also analysing the problem areas which will need to be tackled if the objectives of Project 2000 are to be fully and successfully achieved.

Working toward a symbolic interactionist understanding of information provision by multiple agencies responding to crisis situations, in this paper the authors aim to examine mandated information provision on the part of US law enforcement to survivors of intimate partner violence.

The authors conducted a detailed content analysis of 1,793 documents supplied by local law enforcement agencies from over 700 cities from all 50 US states. Documents were coded within a framework that identified 18 information elements corresponding to four emergent situations commonly found within the survivors’ small world, as well as codes to note level of responsibility expressed by law enforcement and affective tone.

Law enforcement expressed the greatest responsibility for those information elements related to their immediate purview – generally, how to engage with the police themselves in an initial crisis situation. However, information related to community social services, related to “later” survivor situations was included in the documents almost as frequently, but with less expressed direct responsibility.

Agencies providing information to survivors of crisis situations are frequently working within an environment that is bounded by overlapping governmental and private actors who may have different norms, agendas, and priorities. Developing a symbolic interactionist model that allows for the co‐existence of these different approaches, and articulates their interaction, can help IS professionals support these actors who may be struggling with minimal preparation for information interactions.

Organisations and systems of care working within both specific and non-specific trauma-informed approaches must adapt a multicultural lens, in design, delivery and evaluation of services and interventions. Cultural and social factors can directly influence the exposure of individuals to traumatic events (Roberts, Austin, Corliss, Vandermorris, & Koenen, 2010). At the same time, social and cultural identities influence the development and experience of trauma and symptoms, including treatment outcomes (Marsella, 2010; Wilson, 2007). In this chapter, Ravind Jeawon and I provide some of the essential factors that trauma-responsive systems may wish to consider. The first part of this chapter deals with the idea of multicultural identities and practices and highlights some of the outcomes associated with accessing behavioural healthcare. The impact of intersectionality and microaggression on those from diverse backgrounds is also considered. Finally, a guiding framework is provided that examines what needs to be implemented across organisations in order to provide the system with a multicultural lens in which to view and deliver appropriate services. Crucially, multicultural responsiveness will not come from tick box training regimes, it is something that needs to be kept on the agenda and is a lifelong trajectory.

The Department of Oriental Printed Books and Manuscripts incorporates collections which were previously included in the Departments of Printed Books and of Manuscripts. A Department of Oriental Manuscripts was formed out of the latter in 1867, the Oriental printed books being added from the former department in 1892. Prior to these dates, any catalogues which were issued were technically publications of the parent departments. All, however, are included in this list for convenience.