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Article
Publication date: 12 July 2013

Aurora Chen and Noeleen Doherty

The purpose of this paper is to report on perceptions of an Executive MBA (EMBA) experience to the development of Chinese managers’ careers.

Abstract

Purpose

The purpose of this paper is to report on perceptions of an Executive MBA (EMBA) experience to the development of Chinese managers’ careers.

Design/methodology/approach

This qualitative research drew on in‐depth interviews with a sample of alumni from two business schools in China. Narrative analysis focused on career competency development.

Findings

Chinese managers perceived the career outcomes of undertaking the EMBA and reported “knowing‐whom” benefits such as sharing information, building reputation and exchanging acquired knowledge, “knowing‐how” namely as a source of learning and “knowing‐why” namely work‐life balance.

Research limitations/implications

The research presents a small sample and so cannot be applicable to the wider population. It is exploratory in nature and intended to encourage debate over the perceived importance of career competencies accrued from EMBA studies in an Eastern context.

Originality/value

The paper adds to existing research on career competency development through the EMBA experience. It offers insights into Chinese managers’ networking ability to put people together and to acquire information, opportunities and resources for career management and development purposes.

Details

Journal of Management Development, vol. 32 no. 7
Type: Research Article
ISSN: 0262-1711

Keywords

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Article
Publication date: 23 November 2012

Aurora Chen, Noeleen Doherty and Susan Vinnicombe

This paper seeks to explore the perceived value of an executive MBA (EMBA) to the development of knowing‐who competency for Taiwanese women managers.

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1114

Abstract

Purpose

This paper seeks to explore the perceived value of an executive MBA (EMBA) to the development of knowing‐who competency for Taiwanese women managers.

Design/methodology/approach

This qualitative research drew on in‐depth interviews with a sample of 18 female alumni across three business schools in Taiwan. Analysis, using NVivo 8.0, focused on individual perceptions of the development of knowing‐who, through networks.

Findings

Women emphasized the benefits of acquiring and developing networks from undertaking the EMBA. Cultural values impacted women's perceptions of networking.

Research limitations/implications

This is an exploratory piece with limited generalisability, however, it indicates the perceived importance of networking to female EMBA students within the Asian context.

Originality/value

Findings extend previous research on the acquisition and development of networks through the EMBA experience. The salience of networking for women is established. The clarification of age or career stage in research on women's careers is needed.

Details

Career Development International, vol. 17 no. 7
Type: Research Article
ISSN: 1362-0436

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Article
Publication date: 8 June 2012

Aurora Chen, Noeleen Doherty and Susan Vinnicombe

The purpose of this paper is to report a qualitative study with British women managers, which explored the career competencies accrued from undertaking an Executive MBA (EMBA).

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1333

Abstract

Purpose

The purpose of this paper is to report a qualitative study with British women managers, which explored the career competencies accrued from undertaking an Executive MBA (EMBA).

Design/methodology/approach

The research drew on in‐depth interviews with a sample of 18 female alumni from three British business schools. Data were analyzed using NVivo 8.0. within the career‐competencies framework of Knowing‐how, Knowing‐why and Knowing‐whom.

Findings

Women aged between 30 and 34 years emphasized the importance of gaining confidence (Knowing‐why) and skills (Knowing‐how) while those aged between 35 and 45 years focused on developing networks (Knowing‐whom). This study suggests that age and career stage may have considerable impact on perceptions of acquired career competencies.

Research limitations/implications

This is an exploratory piece with limited generalisability; however, it exposes the need to clarify the concept of career stage for women.

Practical implications

Business schools have historically stressed the career benefits of MBA programmes in terms of improved capital and of changing career directions. This research indicates that an EMBA may offer a more level playing field for women with respect to networking activities. In the competitive global environment, business schools may benefit from more fully exploring career competencies, such as networking skills, for increasing the appeal of EMBA programmes. The paper also draws attention to the need for HR managers to increase efforts for improving women's career competencies.

Originality/value

Findings extend previous research on the development of career competencies from an EMBA, indicating the importance of developing networks, particularly at mid‐career. The paper highlights the need to redefine women's mid‐career stage.

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Article
Publication date: 5 May 2020

Pasquale Del Vecchio, Gioconda Mele, Giuseppina Passiante, Demetris Vrontis and Cosimo Fanuli

This paper aims to demonstrate how the integration of netnography and business analytics can support companies in the process of value creation from social big data by…

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1312

Abstract

Purpose

This paper aims to demonstrate how the integration of netnography and business analytics can support companies in the process of value creation from social big data by leveraging on customer relationship management and customer knowledge management (CKM).

Design/methodology/approach

This paper adopts the methodology of a single case study by using desk analysis, netnography and business analytics. The context of analysis has been identified into the case of Aurora Company, a well-known producer of fountain pens.

Findings

The case demonstrates how the integration of big data analytics and netnography is relevant for the development of a customer relationship management strategy. The results obtained have been categorized according to the three main categories of customer knowledge, such as knowledge for, from and about customer.

Research limitations/implications

This paper presents implications for the advancement of the theory on CKM by demonstrating, as the acquisition, storage and management of data generated by customers on social media require the adoption of a cross-disciplinary approach resulting from the integration of qualitative and quantitative approaches. The framework is structured as methodological tool to detect knowledge in virtual community.

Practical implications

Practical implications arise for managers and entrepreneurs in terms of value creation from knowledge assets generated on social big data through the management of the customers’ relationship and data-driven innovation patterns.

Originality/value

This paper offers an original contribution of integration of well-established research streams. The focus on the knowledge under the perspectives of information assets for, from and about customers in the debate on value creation and management of big data is an element of value offered by this study in addition to the comprehension of strategies of social customer relationship management as actual initiative embraced by a company in the leveraging of innovation and tradition.

Details

Journal of Knowledge Management, vol. 24 no. 4
Type: Research Article
ISSN: 1367-3270

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Article
Publication date: 27 November 2018

Zifei Fay Chen, Cheng Hong and Aurora Occa

Drawing on interdisciplinary insights from stakeholder theory, relationship management and organizational justice, the purpose of this paper is to examine corporate social…

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1953

Abstract

Purpose

Drawing on interdisciplinary insights from stakeholder theory, relationship management and organizational justice, the purpose of this paper is to examine corporate social responsibility (CSR) from an internal and relational perspective. Specifically, it examines the effects of CSR in overall as well as the discretionary, ethical, legal and economic CSR dimensions on organization–employee relationships, respectively. The moderating role of employees’ perceived CSR-culture fit on these effects was also explored.

Design/methodology/approach

An online survey was conducted with 303 participants from the USA who were full-time employees at for-profit organizations.

Findings

Results indicate that CSR performance in overall positively influences organization–employee relationships, and such effect is amplified as employees’ perceived CSR-culture fit increases. Discretionary and ethical CSR positively influence organization–employee relationships, but perceived CSR-culture fit only amplifies the influence from ethical CSR. For legal and economic CSR, the effects on organization–employee relationships are only significant when perceived CSR-culture fit is high.

Research limitations/implications

This study extends the body of knowledge of CSR and internal relationship management. However, the limitations regarding the factors from culture, business sectors and organizational setting should be addressed in future studies through both quantitative and qualitative approaches.

Originality/value

This study provides a comprehensive understanding of the effects from four different CSR dimensions on organization–employee relationships as well as how such effects were moderated by employees’ perceived CSR-culture fit. Integrating interdisciplinary theoretical frameworks, this study offers insights for corporate communications and public relations professionals on how to effectively build and cultivate relationships with employees through different dimensions of CSR.

Details

Corporate Communications: An International Journal, vol. 24 no. 1
Type: Research Article
ISSN: 1356-3289

Keywords

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Article
Publication date: 17 May 2021

Leonor Costa, Aurora Teixeira and Ana Brochado

This study aims to understand why young people are interested in buying frugal innovations.

Abstract

Purpose

This study aims to understand why young people are interested in buying frugal innovations.

Design/methodology/approach

Data were collected with a survey administered to 534 university students enrolled in various fields of study (e.g. sciences, technology, economics and fine arts). Using the Tata Nano car as an example of frugal innovation, a model based on the unified theory of acceptance and use of technology was developed using partial least squares structural equation modeling.

Findings

The model’s results reveal that effort expectancy, performance expectancy and facilitating conditions are critical factors that explain university students’ intention to buy Tata Nano.

Originality/value

Although frugal innovations are often introduced first in developing countries, frugal innovations could be highly relevant to users in developed nations as these innovations can provide market opportunities in terms of cost-conscious, relatively low-income and sustainability-conscious consumers.

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Article
Publication date: 6 April 2012

Kuen‐Min Chen, Joseph C. Chen and Ronald A. Cox

The purpose of this paper is to implement a value stream map (VSM) in a lean environment by automating the collection and distribution of production data. This on‐line…

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1427

Abstract

Purpose

The purpose of this paper is to implement a value stream map (VSM) in a lean environment by automating the collection and distribution of production data. This on‐line RFID‐based facility performance monitoring (ORFPM) system for manufacturing environments combines RFID technology and wireless internet to track movement of material and then provide the user with a real‐time VSM, even if they are not able to supervise the production flow in the facility.

Design/methodology/approach

To ensure the ORFPM system operates well in the industrial environment, two sets of laboratory layouts are simulated, one being a job shop and the other being a cellular layout.

Findings

The results indicate that the system is able to successfully transmit data via wireless Internet, develop a database for transportation time and lead time, and automatically generate a real‐time VSM.

Originality/value

This proposed system is able to use RFID technology to track the material flow in production systems, automatically generating and providing VSM to users with real time data and then allowing users to remotely supervise the performance of their production facility.

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Article
Publication date: 10 November 2020

Aurora Martínez-Martínez, Juan-Gabriel Cegarra-Navarro, Alexeis Garcia-Perez and Francesca Vicentini

The purpose of this paper is to bring the attention of the intellectual capital (IC) research and practice communities to the value of IC in hotels' efforts to resolve or…

Abstract

Purpose

The purpose of this paper is to bring the attention of the intellectual capital (IC) research and practice communities to the value of IC in hotels' efforts to resolve or mitigate environmental problems over time. This research has been set to examine the relationships between key KM and IC concepts including environmental knowledge structures and exploitation and exploration of environmental knowledge (EK) as drivers of environmental organisational learning. The research has also examined the relevance of pro-environmental behavioural intention capital (PEBIC) as a component of structural capital and therefore an integral part of the intellectual capital of hotels.

Design/methodology/approach

The data analysis technique used to test the proposed conceptual model is partial least squares structural equation modelling (PLS-SEM). Sample received from 87 companies from the Spanish hospitality sector in a longitudinal study (six years).

Findings

The results support that environmental knowledge structures (exploitation and exploration) has a positive impact on PEBIC over time. In other words, environmental organisational learning has the capability to create structural capital in hotel over time.

Originality/value

The research has addressed the challenges of exploration and exploitation of EK and PEBIC from a perspective not previously covered in the extant literature, further improved by the longitudinal nature of this study. Our focus on the hospitality sector makes this research relevant for management structures at numerous of hotels, as well as to their supply chains around the world. In addition, this research highlights the value to create structural capital through EK and organisational learning in the context of take care of our natural resources.

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Article
Publication date: 5 October 2015

Aurora Garrido-Moreno, Nigel Lockett and Victor Garcia-Morales

The purpose of this paper is to propose a research model exploring the link between knowledge management processes and customer relationship management (CRM) performance…

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1927

Abstract

Purpose

The purpose of this paper is to propose a research model exploring the link between knowledge management processes and customer relationship management (CRM) performance. It seeks to answer two research questions: What are the effective drivers of knowledge management processes in the context of a CRM initiative? Do these processes make a real impact on CRM performance?

Design/methodology/approach

The paper is based on data obtained from a sample of 93 service companies located in Spain. The authors conducted a structural equation modeling analysis using PLS to test the proposed hypotheses.

Findings

It was observed that both technological and organizational readiness were effective drivers of knowledge management. However, it was contrasted also that the usage of social media tools was not significantly related to knowledge management. Results show a real impact of knowledge management processes on CRM performance, so companies can understand how to implement successfully those initiatives.

Research limitations/implications

The main limitations of the study are that it was based on cross-sectional data and that variables were measured based on the perceptions of general managers.

Practical implications

Service companies need to invest in technological infrastructures, and create an appropriate organizational climate (top management support, employees commitment) in order to promote effective knowledge management processes, that will enable CRM success, paving the way for the development of marketing innovations.

Originality/value

This is the first empirical work that examines in confirmatory way what are the main drivers of knowledge management processes, including in the analysis the impact of both organizational and technological readiness, and considering also the usage of social media tools, in the context of a CRM initiative.

Details

Baltic Journal of Management, vol. 10 no. 4
Type: Research Article
ISSN: 1746-5265

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Article
Publication date: 19 August 2021

Adriana Cristina Ferreira Caldana, João Henrique Paulino Pires Eustachio, Bárbara Lespinasse Sampaio, Maria Luiza Gianotto, Aurora Contiero Talarico and André Cavalcante da Silva Batalhão

This paper aims to explore whether formal, non-formal, and informal learning experiences contribute to developing sustainable development competencies (SDCs) among…

Abstract

Purpose

This paper aims to explore whether formal, non-formal, and informal learning experiences contribute to developing sustainable development competencies (SDCs) among students in a Principles of Responsible Management Education (PRME) signatory business school.

Design/methodology/approach

An online survey based on the students’ learning experiences and a questionnaire on sustainability competencies already validated in the literature were given to a sample of 274 bachelor students at a PRME signatory business school. Nominal variables representing students’ categories were created to test a set of hypotheses developed according to the literature. Because the data was not normally distributed, non-parametric independent-samples Mann–Whitney U test was conducted, and descriptive statistics was used to help the analysis.

Findings

The results suggest that a hybrid format with a combination of formal, non-formal and informal learning experiences is essential to maximising the development of SDCs and raising students’ sustainability literacy.

Research limitations/implications

This study is one of the first attempts to understand the importance of a hybrid approach in developing sustainable competencies (SDCs). Future studies could adopt longitudinal analysis to check the development of these competencies over time, assess students from different PRME signatory schools or comparing students to those in non-signatory business schools.

Practical implications

This study provides insight into how business schools could address challenges in developing sustainable competencies through redirecting their educational systems by balancing formal, informal and non-formal learning approaches to educate future responsible leaders.

Originality/value

This research provides evidence on how a hybrid learning approach could maximise the development of sustainable development competencies and, therefore, generating insights for educational policies.

Details

International Journal of Sustainability in Higher Education, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 1467-6370

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