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Article
Publication date: 21 September 2020

Ana Carla de Souza Gomes dos Santos, Augusto da Cunha Reis, Cristina Gomes de Souza, Igor Leão dos Santos and Letícia Ali Figueiredo Ferreira

Several authors have examined the lean healthcare literature, but besides all efforts made, articles comparing conceptual and analytical studies were not found. Thus, a…

Abstract

Purpose

Several authors have examined the lean healthcare literature, but besides all efforts made, articles comparing conceptual and analytical studies were not found. Thus, a systematic review is conducted aiming to understand the state of the art of lean healthcare by investigating and comparing how conceptual and analytical articles address tools/methods, application fields, implementation barriers and facilitators and positive and negative impacts.

Design/methodology/approach

Articles in English about lean healthcare, published in journals in the last ten years (2009–2018) and indexed in Web of Science (WoS) or Scopus were examined and assessed by following the Preferred Reporting Items for Systematic Reviews and Meta-Analyzes (PRISMA) protocol. A qualitative content analysis on the eligible articles was conducted, and results from the conceptual and analytical studies were compared.

Findings

There is a literature gap regarding tools/methods in both conceptual and analytical approaches once they prioritize for different items. Barriers, facilitators and negative impacts are perceived differently within both categories and might require more extensive analysis. The same items prevail in both conceptual and analytical categories when analyzing healthcare fields and positive impacts.

Originality/value

There is a lack of articles comparing conceptual and analytical studies concerning lean healthcare. So, this study's relevance is in identifying theoretical and applied research gaps to strengthen the lean healthcare state of the art and to integrate theoretical-applied knowledge. For healthcare professionals, it might provide an overview of the key factors that can promote lean implementation.

Details

Journal of Health Organization and Management, vol. 34 no. 7
Type: Research Article
ISSN: 1477-7266

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Article
Publication date: 1 February 2021

Carina Acioli, Annibal Scavarda and Augusto Reis

The purpose of this paper is 1) to investigate the effects on the crucial Industry 4.0 technological innovations that interact between the real and virtual worlds and that…

Abstract

Purpose

The purpose of this paper is 1) to investigate the effects on the crucial Industry 4.0 technological innovations that interact between the real and virtual worlds and that are applied in the sustainable supply chain process; 2) to contribute to the identification of the opportunities, the challenges and the gaps that will support the new research study developments and 3) to analyze the impact of the Industry 4.0 technologies as facilitators of the sustainable supply chain performance in the midst of the Coronavirus (COVID-19).

Design/methodology/approach

This research is performed through a bibliographic review in the electronic databases of the Emerald Insight, the Scopus and the Web of Science, considering the main scientific publications on the subject.

Findings

The bibliographic search results in 526 articles, followed by two sequential filters for deleting the duplicate articles (resulting in 487 articles) and for selecting the most relevant articles (resulting in 150 articles).

Practical implications

This article identifies the opportunities and the challenges focused on the emerging Industry 4.0 theme. The opportunities can contribute to the sustainable performance of the supply chains and their territories. The Industry 4.0 can also generate challenges like the social inequalities related to the position of the man in the labor market by replacing the human workforce with the machines. Therefore, the man-machine relationship in the Industry 4.0 era is analyzed as a gap in the literature. Therefore, as a way to fill this gap, the authors of this article suggest the exploration of the research focused on the Society 5.0. Also known as “super-smart society,” this recent theme appeared in Japan in April 2016. According to Fukuda (2020), in addition to the focus on the technological development, the Society 5.0 also aims at the quality of life and the social challenge resolutions.

Originality/value

This article contributes to the analysis of the Industry 4.0 technologies as facilitators in the sustainable supply chain performance. It addresses the impacts of the Industry 4.0 technologies applied to the supply chains in the midst of the COVID-19 pandemic, and it analyzes the research gaps and limitations found in the literature. The result of this study can add value and stimulate new research studies related to the application of the Industry 4.0 technologies as facilitators in the supply chain sustainable performance. It can encourage the studies related to the COVID-19 impacts on the sustainable supply chains, and it can promote the research development on the relationship among the man, the machine and the labor in the Fourth Industrial Revolution.

Details

International Journal of Productivity and Performance Management, vol. 70 no. 5
Type: Research Article
ISSN: 1741-0401

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Article
Publication date: 24 November 2020

Pedro Senna, Augusto Reis, Igor Leão Santos, Ana Claudia Dias and Ormeu Coelho

This paper aims to present a systematic literature review (SLR) to investigate how supply chain risk management (SCRM) is applied to the healthcare supply chains and which…

Abstract

Purpose

This paper aims to present a systematic literature review (SLR) to investigate how supply chain risk management (SCRM) is applied to the healthcare supply chains and which improvement opportunities are being missed in this segment.

Design/methodology/approach

This SLR used the Preferred Reporting Items for Systematic Reviews and Meta-Analyses (PRISMA) method to answer three research questions: (1) Which are the main gaps concerning healthcare supply chain risk management (HCSCRM)? (2) What is the definition of HCSCRM? and (3) What are the risk management techniques and approaches used in healthcare supply chains?

Findings

The authors present a complete summary of the HCSCRM body of research, investigating research strings like clinical engineering and high reliability organizations (HROs) and its relations with HCSCRM; (1) This research revealed the five pillars of HCSCRM; (2) The authors proposed a formal definition for HCSCRM considering all the literature blocks explored and (3) The authors generated a list of risks present in healthcare supply chains resulting from extensive article research.

Research limitations/implications

The authors only reviewed international journal articles (published in the English language), excluding conference papers, dissertations and theses, textbooks, book chapters, unpublished articles and notes. In addition, the study did not thoroughly investigate specific countries' particularities concerning how the healthcare providers are organized.

Originality/value

The contribution of this article is threefold: (1) To the best of authors knowledge, there is no other SLR about HCSCRM published in the scientific literature by the time of realization of authors’ work, suggesting that is the first effort to fulfill this research gap; (2) Following the previous contribution, in this work the authors propose a first formal definition for HCSCRM and (3) The authors analyzed concepts such as clinical engineering and HROs to establish the building blocks of HCSCRM.

Details

Benchmarking: An International Journal, vol. 28 no. 3
Type: Research Article
ISSN: 1463-5771

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Article
Publication date: 29 May 2009

Luiz Felipe Scavarda, Jens Schaffer, Annibal José Scavarda, Augusto da Cunha Reis and Heinrich Schleich

The purpose of this paper is to develop a product variety multi‐market study in the auto industry and to conduct a benchmarking analysis of the practical findings against…

Abstract

Purpose

The purpose of this paper is to develop a product variety multi‐market study in the auto industry and to conduct a benchmarking analysis of the practical findings against the theoretical ones obtained in a European Community Research Project (Intelligent Logistics for Innovative Product Technologies – ILIPT) that aims to rethink the automotive supply chain.

Design/methodology/approach

The authors conduct an exploratory research including an empirical multi‐market study, which embraces many significant passenger car models from a global vehicle manufacturer in relevant automotive markets. To provide a rich dataset, the authors utilize a combination of data collection techniques including interviews, contextual performance data and a detailed analysis of product offerings available from the vehicle manufacturer's regional web sites. This paper also shares the experience of a European Community Research Project benchmarking the results for the automobile industry.

Findings

In this paper, product variety in the auto industry is classified into four general categories. The empirical results suggest that the platform (most aggregated form of variety) follows the same logic worldwide while all the other product variety categories (in particular variants) are restricted in emerging markets and very refined in Europe. The benchmarking shows that the European variety offered exceeds the “appropriate” level of variety considered best in class by the ILIPT project while the emerging countries variety offered is below this level. This fact points to space for improvement in the product variety management of both supply chains.

Originality/value

This is a valuable empirical research study that examines the current behaviour of the auto product variety in significant markets and gives an overview where the variety is created world wide. A benchmarking analysis is also offered, which gives an idea of how far vehicle manufacturers are in terms of providing the “appropriate” level of variety.

Details

Benchmarking: An International Journal, vol. 16 no. 3
Type: Research Article
ISSN: 1463-5771

Keywords

Content available

Abstract

Details

Benchmarking: An International Journal, vol. 16 no. 3
Type: Research Article
ISSN: 1463-5771

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Article
Publication date: 17 May 2011

Scott R. Swanson, Robert Frankel, Mariusz Sagan and Douglas L. Johansen

This research adopts Hofstede's typology of culture as a framework to test for cultural differences regarding consumer verbal behaviors in the context of a service…

Abstract

Purpose

This research adopts Hofstede's typology of culture as a framework to test for cultural differences regarding consumer verbal behaviors in the context of a service provider switching incident.

Design/methodology/approach

The study includes respondents from five countries selected to provide global diversity by including cultures from Asia, Europe, South America, and North America. Cooperation from a variety of businesses was utilized in each country investigated to survey employees.

Findings

Findings indicate there are significant relationships between cultural orientation and: the propensity of engaging in discussion of service switching incidents; communication valence; the social network that private word‐of‐mouth is shared with; the likelihood of public complaint behavior.

Research limitations/implications

The sample, while five‐country in design, is somewhat limited by its representation at the extremes (i.e. most developed and least developed) and from urban populations only. Within‐country differences are also not considered. A broad range of service sectors strengthens the results, but does not allow for sector‐specific conclusions. The results of this study can assist global service providers to better understand the role that culture plays in customer verbal behaviors as well as providing direction to formulate strategies and tactics to better manage the complaint process.

Originality/value

As service organizations become more globally diverse, understanding the subtle influences of cultural differences becomes increasingly important for building effective customer relationships. No study to date has examined consumer post‐switching verbal behaviors across a broad range of cultural settings.

Details

Managing Service Quality: An International Journal, vol. 21 no. 3
Type: Research Article
ISSN: 0960-4529

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Article
Publication date: 1 April 1988

Rhonda L. Neugebauer

On 1 January 1929, Augusto César Sandino wrote his now famous declaration that aptly summarizes both the Sandino and the Frente Sandinista de Liberatión Nacional (FSLN…

Abstract

On 1 January 1929, Augusto César Sandino wrote his now famous declaration that aptly summarizes both the Sandino and the Frente Sandinista de Liberatión Nacional (FSLN, the Sandinista National Liberation Front) positions on the issue of foreign domination. He issued the statement in response to a letter from the officer commanding American forces in Nicaragua, Admiral D. F. Sellers. When Sellers suggested that Sandino's resistance would serve “no useful purpose,” Sandino replied:

Details

Reference Services Review, vol. 16 no. 4
Type: Research Article
ISSN: 0090-7324

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Article
Publication date: 13 July 2021

Dante Baiardo Cavalcante Viana Jr, Isabel Maria Estima Costa Lourenço, Marília Ohlson and Gerlando Augusto S F de Lima

This study investigates how the association between national culture and earnings management compares between developed and emerging countries.

Abstract

Purpose

This study investigates how the association between national culture and earnings management compares between developed and emerging countries.

Design/methodology/approach

The empirical analysis relies on a sample of 6,313 firm-year observations from 11 emerging markets and 27,605 firm-year observations from 22 developed countries. The authors use ordinary least squares regression methods to test the hypotheses of the study.

Findings

Based on Hofstede's (2011) cultural dimensions, the authors find that firms from countries with a higher level of uncertainty avoidance and individualism are less likely to engage in earnings management, but the effect of uncertainty avoidance (individualism) is more (less) pronounced in the emerging countries. Moreover, the authors demonstrate that firms from emerging (developed) countries with higher levels of power distance and masculinity are less (more) likely to engage in earnings management. Finally, the authors find evidence of a trade-off between accruals-based and real earnings management in firms from countries with greater long-term orientation and an indulgence cultural dimension.

Originality/value

This paper adds to the literature by theoretically discussing and empirically analysing the role that developed and emerging countries' development plays on the effect of national culture on earnings management.

Details

Journal of Accounting in Emerging Economies, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 2042-1168

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Article
Publication date: 29 October 2019

Elenise Martins Rocha, Giancarlo Medeiros Pereira and Diego Augusto de Jesus Pacheco

This paper aims to examine the impact of predictive gamification, through a sales simulator game, as a strategy to minimize sales problems in organizations.

Abstract

Purpose

This paper aims to examine the impact of predictive gamification, through a sales simulator game, as a strategy to minimize sales problems in organizations.

Design/methodology/approach

This empirical study was executed in a large global company that produces and markets footwear for B2B and B2C markets. The company operates in more than 18 countries and adopts the gamification to train 7,600 sellers and 10,052 professionals directly linked to the sales area. The methodology adopted followed a qualitative and exploratory approach based on an in-depth case study analysis.

Findings

Results indicated that the use of predictive gamification allowed mitigating future problems, in average, four months in advance of the arrival of the new products at the points of sale. The main findings included improvement in sales arguments, product knowledge and sales closure. The company assigns the results to the implementation of the gamification and the possibility to simulate the evaluation of the level of readiness of the sales force resources. For this, the following three primary variables emerged: adequate definition of training content, analysis of the learning process and simulation of store reality.

Research limitations/implications

The authors introduced to the sales training literature the concept of predictive gamification. The predictive gamification allows anticipating and reducing future problems before the arrival of the new products in the market, improving the argument of sales, the knowledge about the products and the ratio of sales conversion of stores.

Practical implications

First, the content design of gamification needs to be carefully projected before the simulator development, considering the target audience and its particularities. Second, the construction of evaluation activities needs to consider contexts, actions and results. Third, monitoring the paths taken by the seller in the simulator environment is requisite. Fourth, the analysis of the results of vendor responses in the simulator environment can be obtained through learning management system reports. Fifth, the development of game simulators with advanced technologies may be done with low investment.

Originality/value

The findings have implications for the field vis-à-vis three main research gaps identified in the literature discussing gamification in sales training. First, the authors identified best practices from the application of gamification in sales training. Second, they showed the sales qualification processes, which can be improved by applying gamification. Third, they presented strategies of use of gamification as an approach allied to the training of sales professionals to generate enhanced sales results.

Details

Journal of Business & Industrial Marketing, vol. 35 no. 5
Type: Research Article
ISSN: 0885-8624

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Article
Publication date: 25 February 2020

Leandro Guarino Vasconcelos, Laercio Augusto Baldochi and Rafael Duarte Coelho Santos

This paper aims to presents Real-time Usage Mining (RUM), an approach that exploits the rich information provided by client logs to support the construction of adaptive…

Abstract

Purpose

This paper aims to presents Real-time Usage Mining (RUM), an approach that exploits the rich information provided by client logs to support the construction of adaptive Web applications. The main goal of RUM is to provide useful information about the behavior of users that are currently browsing a Web application. By consuming this information, the application is able to adapt its user interface in real-time to enhance the user experience. RUM provides two types of services as follows: support for the detection of struggling users; and user profiling based on the detection of behavior patterns.

Design/methodology/approach

RUM leverages the previous study on usability evaluation to provide a service that evaluates the usability of tasks performed by users while they browse applications. This evaluation is based on a metric that allows the detection of struggling users, making it possible to identify these users as soon as few logs from their interaction are processed. RUM also exploits log mining techniques to detect usage patterns, which are then associated with user profiles previously defined by the application specialist. After associating usage patterns to user profiles, RUM is able to classify users as they browse applications, allowing the application developer to tailor the user interface according to the users’ needs and preferences.

Findings

The proposed approach was exploited to improve user experience in real-world Web applications. Experiments showed that RUM was effective to provide support for struggling users to complete tasks. Moreover, it was also effective to detect usage patterns and associate them with user profiles.

Originality/value

Although the literature reports studies that explore client logs to support both the detection of struggling users and the user profiling based on usage patterns, no existing solutions provide support for detecting users from specific profiles or struggling users, in real-time, while they are browsing Web applications. RUM also provides a toolkit that allows the approach to be easily deployed in any Web application.

Details

International Journal of Web Information Systems, vol. 16 no. 2
Type: Research Article
ISSN: 1744-0084

Keywords

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