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1 – 10 of over 3000
Article
Publication date: 1 March 1994

Yvette Tilson

Reports on a survey of charging policies and practices in London‐basedpublic, academic and special libraries and information services with theobject of establishing which pricing…

1097

Abstract

Reports on a survey of charging policies and practices in London‐based public, academic and special libraries and information services with the object of establishing which pricing mechanisms are in operation and which services are being provided at a fee. The pricing mechanism cited by most respondents was “what the market will bear” rather than a direct adherence to cost‐based prices. The majority of libraries of all types have formalized some sort of differential pricing scheme in relation to user type and type of usage. There is a high commitment in academic and public libraries to a basic free level of service. Regulatory charges are largely the domain of public and academic libraries. Services acting as candidates for the generation of income differ between library types, but are mostly concerned with products rather than ideas/advice. “Value‐added” work is largely conducted by special and academic libraries.

Details

Library Management, vol. 15 no. 2
Type: Research Article
ISSN: 0143-5124

Keywords

Article
Publication date: 28 October 2013

Mahmut Hiziroglu, Abdulkadir Hiziroglu and Abdullah Hulusi Kokcam

The aim of this study is to investigate the competitiveness of the selected services in Turkey in comparison with the EU and the selected EU countries based on three comparative…

1033

Abstract

Purpose

The aim of this study is to investigate the competitiveness of the selected services in Turkey in comparison with the EU and the selected EU countries based on three comparative advantage indices.

Design/methodology/approach

Three different revealed comparative advantage indices were utilised in a combined way. Import and export figures of six service sectors were taken into account for the period of 2000-2010. The selected services are: transportation, travel, construction, financial services and insurance, communications and IT services, and personal, cultural and recreational services. Consistency of the results was achieved through correlation analyses.

Findings

Strong comparative advantages exist for Turkey in construction, tourism and transportation sectors. Although Turkish financial and insurance and communication and computer-information sectors appear to be weak compared to EU, there is a substantial potential for improvement.

Originality/value

A detailed comparative investigation of services' competitiveness for Turkey was provided. The policy decision makers in Turkey and in Europe's selected countries can utilise the findings and recommendations of the study for projection of the investigated sectors.

Details

Journal of Economic Studies, vol. 40 no. 6
Type: Research Article
ISSN: 0144-3585

Keywords

Article
Publication date: 1 June 1992

Deborah Cartmill

Discusses the issue of charging for public library services.Implementing a charge for services is viewed against a background ofincreasing demand for services and falling budgets…

Abstract

Discusses the issue of charging for public library services. Implementing a charge for services is viewed against a background of increasing demand for services and falling budgets. Puts forward arguments both for and against charging for services, and discusses the effect which new technology is having on services, and the debate about charging. Also discusses alternative methods for the library service to raise additional income. Concludes that charging for services is not the only option open to the library to raise money.

Details

Library Management, vol. 13 no. 6
Type: Research Article
ISSN: 0143-5124

Keywords

Article
Publication date: 1 January 2002

Jos Lemmink and Jan Mattsson

Models link between employees’ behavior and short‐ and long‐term customer perceptions. Subjects were confronted with five different video taped non‐routine service encounters…

8074

Abstract

Models link between employees’ behavior and short‐ and long‐term customer perceptions. Subjects were confronted with five different video taped non‐routine service encounters (study 1) and eight manipulated routine service encounters (study 2). In study 1, two judges encoded behavior of service employees. With three types of behavior it was possible to explain customers’ feelings of warmth. Warmth also correlated with measures such as likeability, perceived quality and service loyalty. Study 2 used a hotel reception as a setting, and service quality was manipulated in eight different ways. Warmth correlated highly with post‐experience measures, had a dual impact on customer loyalty and increased intention to stay and willingness to pay more for the same service. Service firms should train employees to deal with emotions and to learn empathic behaviors.

Details

International Journal of Retail & Distribution Management, vol. 30 no. 1
Type: Research Article
ISSN: 0959-0552

Keywords

Expert briefing
Publication date: 7 April 2016

China's trade in services.

Details

DOI: 10.1108/OXAN-DB210213

ISSN: 2633-304X

Keywords

Geographic
Topical
Article
Publication date: 4 July 2016

Waqar Ahmed and Muhammad Shahid Soroya

The purpose of this study was to explore the number, difference and ratio of professionals and non-professionals heading toward non-academic special libraries (NASL). This study…

1659

Abstract

Purpose

The purpose of this study was to explore the number, difference and ratio of professionals and non-professionals heading toward non-academic special libraries (NASL). This study also explored the difference of provision of services based on educational qualifications.

Design/methodology/approach

Quantitative survey research method and questionnaire as a data collection tool was used to conduct the study. The questionnaire contained four educational levels against the 18 services variables. No list or directory being available, 71 special libraries were assured to be there in Lahore through snowball-sampling technique. Out of 71 questionnaires, 41 were returned and analyzed using Chi-Square test in Statistical Package for Social Sciences.

Findings

Findings indicated that 56 per cent of the libraries were headed by LIS professionals, while rest of 44 per cent of the libraries was headed by persons with no professional education. Chi-Square test’s p value indicated the significant difference in the orientation, reference service and document reservation service. The professionally qualified library managers were found better at providing librarians’ end services.

Originality/value

The present study is the first of its kind in Pakistan, which marked the vacant positions and indicated the differences of services based on level of education. It depicted the electronic, librarians end, and technical knowledge and multi-factor services and measured its variation on the educational grounds.

Article
Publication date: 1 May 1990

Arthur Midwinter and Murray McVicar

The political background in the United Kingdom leading to thedevelopment of performance indicators for public libraries is discussed.Corporate planning and value for money models…

Abstract

The political background in the United Kingdom leading to the development of performance indicators for public libraries is discussed. Corporate planning and value for money models are examined. A survey is reported of Scottish public library authorities and their use of performance indicators in relation to planning, budgeting and evaluation, and the development of public library objectives in Scotland is outlined. The major problems in applying performance measures to public libraries are considered.

Details

Library Review, vol. 39 no. 5
Type: Research Article
ISSN: 0024-2535

Keywords

Book part
Publication date: 24 September 2001

Robert M. Hayes

Abstract

Details

Models for Library Management, Decision Making and Planning
Type: Book
ISBN: 978-1-84950-792-9

Book part
Publication date: 21 January 2022

Nnamdi O. Madichie and Robert Ebo Hinson

This chapter provides creative industries as a sector of the economy that is largely dependent on audiences and in most cases, a shared experience in some form of intimacy. There…

Abstract

This chapter provides creative industries as a sector of the economy that is largely dependent on audiences and in most cases, a shared experience in some form of intimacy. There is no art that does not require an audience – most activities in this space thrive on the energy of audiences. Consequently, our main focus in this chapter is to assess the impact of the restrictive measures around COVID-19 on the Creative Industries in Africa.

Details

The Creative Industries and International Business Development in Africa
Type: Book
ISBN: 978-1-80071-302-4

Article
Publication date: 1 December 2003

Massimiliano Mazzanti

This paper presents the results of a choice experiment carried out from August to October 2000 on the visitors of the Galleria Borghese Museum, a worldwide known heritage site…

3075

Abstract

This paper presents the results of a choice experiment carried out from August to October 2000 on the visitors of the Galleria Borghese Museum, a worldwide known heritage site located in Rome. The main objective of this work is to study the relevancy of choice experiment techniques as a tool aimed at measuring economic values and assessing user preferences concerning the multi‐attribute and multi‐value services as supplied by cultural institutions. A set of alternative incremental changes in service attributes showing improvements in supply are designed and presented to visitors. Alternative conditional logit specifications are used for analysing stated choices over the hypothetical incremental changes in museum attributes. Willingness to pay for incremental variations concerning site attributes is positive and statistically significant for most changes. Conditional logit specifications, which incorporate heterogeneity by adding interaction socio‐economic terms, are generally robust and do not violate the IIA assumption. In addition, in the present case study, non‐IIA models do not outperform conditional logit models. Choice experiments confirm as being a practical and effective tool for non‐market valuation, and they should be used to provide information to decision makers for justifying demand led policies.

Details

Journal of Economic Studies, vol. 30 no. 6
Type: Research Article
ISSN: 0144-3585

Keywords

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