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Article
Publication date: 30 August 2018

Linda Höglund, Maria Mårtensson and Aswo Safari

The purpose of this paper is to study how different types of trust develop and change over time in the collaboration between an organization and its board.

Abstract

Purpose

The purpose of this paper is to study how different types of trust develop and change over time in the collaboration between an organization and its board.

Design/methodology/approach

This paper is a response to a recent call to apply the concept of trust in understanding the collaboration between a public organization, its board, and other stakeholders. Here, the authors study a single case, and based on a longitudinal in-depth case study method covering the period of 2003–2015, the authors have conducted 27 interviews, including the CEO and all the board members.

Findings

The authors introduce and advance the concept of trust in the public sector literature on board work. This paper shows that trust is complex and multidimensional at different units of analysis. The types of trust discussed in this paper are cognitive, affective, contractual, competence, and goodwill. Different types of trust are developed to make the collaboration between a governed organization and its board to work.

Research limitations/implications

Because this paper uses the case study method and only studies one single case, the findings of this paper might be questioned on the issue of generalization.

Originality/value

The authors conceptualize and adopt trust as a multidimensional, dynamic concept, and with different units of analyses, capture the nature of the collaboration between a public organization and its board, and its complexity.

Details

International Journal of Public Sector Management, vol. 32 no. 3
Type: Research Article
ISSN: 0951-3558

Keywords

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Article
Publication date: 30 August 2011

Amjad Hadjikhani, Aswo Safari and Peter Thilenius

The purpose is to gain deeper knowledge of young consumers' purchasing behaviour towards web sites' country of origin and compare this with the behaviour of adults. The…

Abstract

Purpose

The purpose is to gain deeper knowledge of young consumers' purchasing behaviour towards web sites' country of origin and compare this with the behaviour of adults. The question is why web sites from some countries are perceived as safe and others as risky and insecure.

Design/methodology/approach

The approach was to undertake a focus group methodology for data collection. Two young consumers' groups and two adults' groups are interviewed. Their behaviours towards web sites from Sweden, Russia and Australia are examined. The theoretical view is constructed on relationship elements of trust, commitment and the surrounding networks.

Findings

The research provides an insight into the young consumers' purchasing behaviour towards web sites from different countries and concludes how and why this is similar to or different from that of the adult consumers.

Practical implications

The higher risk‐taking manner of young consumers can help families to pay more attention to their youngsters' purchasing behaviour. It aids business firms to understand why some groups of consumers avoid purchasing from their web sites.

Originality/value

It is an answer to the recent researchers' claim for the need to understand young consumers' behaviour towards web sites from different countries. The development of the theoretical view and the results obtained can add new knowledge and construct new understanding of the phenomenon.

Content available
Article
Publication date: 30 August 2011

Dr Brian Young

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Abstract

Details

Young Consumers, vol. 12 no. 3
Type: Research Article
ISSN: 1747-3616

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