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Article
Publication date: 10 August 2018

Simone Clunie and Darlene Ann Parrish

As libraries are required to become more accountable and demonstrate that they are meeting performance metrics, an assessment website can be a means for providing data for…

Abstract

Purpose

As libraries are required to become more accountable and demonstrate that they are meeting performance metrics, an assessment website can be a means for providing data for evidence-based decision making and an important indicator of how a library interacts with its constituents. The purpose of this paper is to share the results of a review of websites of academic libraries from four countries, including the UK, Canada, Australia and the USA.

Design/methodology/approach

The academic library websites included in the sample were selected from the Canadian Association of Research Libraries, Research Libraries of the United Kingdom, Council of Australian University Libraries, Historically Black College & Universities Library Alliance, Association of Research Libraries and American Indian Higher Education Consortium. The websites were evaluated according to the absence or presence of nine predetermined characteristics related to assessment.

Findings

It was discovered that “one size does not fit all” and found several innovative ways institutions are listening to their constituents and making improvements to help users succeed in their academic studies, research and creative endeavors.

Research limitations/implications

Only a sample of academic libraries from each of the four countries were analyzed. Additionally, some of the academic libraries were using password protected intranets unavailable for public access. The influences of institutional history and country-specific practices also became compelling factors during the analysis.

Originality/value

This paper seeks to broaden the factors for what is thought of as academic library assessment with the addition of qualitative and contextual considerations.

Details

Performance Measurement and Metrics, vol. 19 no. 3
Type: Research Article
ISSN: 1467-8047

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Article
Publication date: 12 October 2021

Didem Ölçer and Tuğba Taşkaya Temizel

This paper proposes a framework that automatically assesses content coverage and information quality of health websites for end-users.

Abstract

Purpose

This paper proposes a framework that automatically assesses content coverage and information quality of health websites for end-users.

Design/methodology/approach

The study investigates the impact of textual and content-based features in predicting the quality of health-related texts. Content-based features were acquired using an evidence-based practice guideline in diabetes. A set of textual features inspired by professional health literacy guidelines and the features commonly used for assessing information quality in other domains were also used. In this study, 60 websites about type 2 diabetes were methodically selected for inclusion. Two general practitioners used DISCERN to assess each website in terms of its content coverage and quality.

Findings

The proposed framework outputs were compared with the experts' evaluation scores. The best accuracy was obtained as 88 and 92% with textual features and content-based features for coverage assessment respectively. When both types of features were used, the proposed framework achieved 90% accuracy. For information quality assessment, the content-based features resulted in a higher accuracy of 92% against 88% obtained using the textual features.

Research limitations/implications

The experiments were conducted for websites about type 2 diabetes. As the whole process is costly and requires extensive expert human labelling, the study was carried out in a single domain. However, the methodology is generalizable to other health domains for which evidence-based practice guidelines are available.

Practical implications

Finding high-quality online health information is becoming increasingly difficult due to the high volume of information generated by non-experts in the area. The search engines fail to rank objective health websites higher within the search results. The proposed framework can aid search engine and information platform developers to implement better retrieval techniques, in turn, facilitating end-users' access to high-quality health information.

Social implications

Erroneous, biased or partial health information is a serious problem for end-users who need access to objective information on their health problems. Such information may cause patients to stop their treatments provided by professionals. It might also have adverse financial implications by causing unnecessary expenditures on ineffective treatments. The ability to access high-quality health information has a positive effect on the health of both individuals and the whole society.

Originality/value

The paper demonstrates that automatic assessment of health websites is a domain-specific problem, which cannot be addressed with the general information quality assessment methodologies in the literature. Content coverage of health websites has also been studied in the health domain for the first time in the literature.

Details

Online Information Review, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 1468-4527

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Publication date: 5 December 2018

Han Shen, Xinge Li and Yangfan Zhang

With the development of tourism industry, online travel agencies (OTA) have gradually become an important channel for tourism product supplies and sales. Some OTAs provide…

Abstract

With the development of tourism industry, online travel agencies (OTA) have gradually become an important channel for tourism product supplies and sales. Some OTAs provide consumers with a platform for tourism guidance and online travel sharing. They not only satisfy some tourists’ desire to share their experiences but also provide reference for more consumers to choose travel products. This process is the process of value co-creation by customers and online travel companies. This study is conducted under DART theory, a theoretical framework of value co-creation composed of four dimensions, namely dialog, access, risk-assessment, and transparency. Brand equity is divided into four aspects: brand loyalty, brand awareness, customer perceived value, and brand image. This study uses the structural equation model to investigate the impact of customer value co-creation behavior on brand equity of online travel enterprises and interprets the process and mechanism of customer value co-creation behaviors for online travel business brand equity, which provides more efficient strategies and methods for platform interaction and value co-creation.

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Article
Publication date: 21 August 2007

Nitza Davidovitch

The aim of this paper is to present conclusions from a series of studies on the introduction of new learning technologies at the College of Judea and Samaria, Israel

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652

Abstract

Purpose

The aim of this paper is to present conclusions from a series of studies on the introduction of new learning technologies at the College of Judea and Samaria, Israel, including course websites and a computerized marking system.

Design/methodology/approach

This paper summarizes four distinct empirical studies based on annual student surveys, questionnaires developed specifically for the study and the College exam database. The first series of three studies was designed to examine usage rates and students' evaluations of effectiveness of website courses, in three concentric circles in the College: on the institutional, faculty and departmental level. The fourth study tracked an institutional initiative towards enhanced quality of instruction, by comparing College‐wide data on students' ratings and grades for courses whose instructors implemented and used a computerized grading system for multiple‐choice on‐line exams.

Findings

Studies show that academic e‐learning in Israel has focused on quantity rather than quality; and on superficial technological adoption rather than conceptual pedagogical change process.

Practical implications

Institutions wishing to encourage the introduction of innovative learning aids and technologies must develop the necessary conditions that ensure that technology adoption serves rather than dominates pedagogy.

Originality/value

This paper discusses the reasons for a focus on quantity rather than quality, and on superficial technological adoption rather than the introduction of a conceptual pedagogical change process, in Israeli higher education's approach to online learning. Empirical findings highlight the need to introduce technological innovations that are grounded in and develop from a sound pedagogical base.

Details

On the Horizon, vol. 15 no. 3
Type: Research Article
ISSN: 1074-8121

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Article
Publication date: 17 August 2020

Mohd Ramadan Ab Hamid, Mastura Mohd Isamudin, Siti Sabariah Buhari and Emmy Hainida Khairul Ikram

The purpose of this paper is to assess the value of websites accessible to patients looking for Web-based information regarding hypertension management.

Abstract

Purpose

The purpose of this paper is to assess the value of websites accessible to patients looking for Web-based information regarding hypertension management.

Design/methodology/approach

A cross-sectional research was carried out by finding out Malay and English language websites about hypertension. For this purpose, the keywords “hypertension and treatment” were entered on the Yahoo, Google, Ask.com, Bing and DuckDuckGo search engines, and the first five pages of the results obtained were inspected. The DISCERN tool was deployed for evaluating the quality of information. The actionability and understandability were assessed through the Patient Education Materials Assessment Tool (PEMAT). Eight assessors were asked to assess and grade the involved websites.

Findings

Of the 216 websites, eight (4.0%) conformed to the inclusion norms. All websites were classified into private, 4 (50%); government, 2 (25%) and personal, 2 (25%). The general rating of the eight websites was good (mean 51.6 ± 8.2 on a 75-point scale); however, half of the websites were rated as fair (mean 45.3 ± 3.1 on a 75-point scale). All websites conformed to the standard score of ≥70% for understandability (mean 76.1 ± 11.4), but none for actionability (mean 52.8 ± 13.9). Analysis of variance indicated there was no statistical difference with regards to quality (p = 0.525), understandability (p = 0.484) and actionability (p = 0.188) among the three website sets.

Originality/value

Considering the surplus of websites dedicated to information on hypertension, an independent assessment of the quality of these websites will be advantageous. Patients should be rendered high understandability, quality and actionability to evade deceptive online information.

Details

Nutrition & Food Science , vol. 51 no. 4
Type: Research Article
ISSN: 0034-6659

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Article
Publication date: 21 November 2016

Antonino Galati, Maria Crescimanno, Salvatore Tinervia and Dario Siggia

The purpose of this paper is dual. The first is to assess the quality of websites of Italian wineries, using the Web Assessment Index (WAI), and compare e-commerce and…

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1618

Abstract

Purpose

The purpose of this paper is dual. The first is to assess the quality of websites of Italian wineries, using the Web Assessment Index (WAI), and compare e-commerce and e-marketing websites. The second is to verify the existence of a relationship between the website quality and business revenue, on one hand, and the characteristics of managers, on the other.

Design/methodology/approach

A two-step survey was carried out to respond to the aims of the study. First, a sample of wineries was contacted to capture information on both the wineries and managerial characteristics. On the basis of the observed data, a second step of the analysis was performed taking into consideration 84 wineries having a website. The website quality has been evaluated by WAI, and afterwards, it has been related to the internal business factors previously identified.

Findings

Findings show that the website quality is higher in e-commerce websites than in e-marketing websites, and that business revenue and the education level of managers have a positive influence on the websites’ quality.

Research limitations/implications

The results of the study need to be interpreted within the context for which this research was designed and cannot be applied generally to all businesses.

Practical implications

Findings have some theoretical and practical implications. From a theoretical point of view, this study validates the WAI model in the wine sector. From a managerial perspective, results are useful both for wineries creating an online presence for the first time, and for those already existing which, and for system designers of websites.

Originality/value

Very few empirical studies have been conducted on the relationship between website quality, business performance and managerial characteristics.

Details

International Journal of Wine Business Research, vol. 28 no. 4
Type: Research Article
ISSN: 1751-1062

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Article
Publication date: 7 November 2016

Monireh Gharibe Niazi and Masumeh Karbala Aghaei Kamran

As a result of the so-called information explosion, it is very important for researchers, faculty members and students to access scientific and research information, which…

Abstract

Purpose

As a result of the so-called information explosion, it is very important for researchers, faculty members and students to access scientific and research information, which highlights the importance of designing university websites. The purpose of this paper was to evaluate Iranian state university websites using the Web quality evaluation method (WebQEM).

Design/methodology/approach

The research method was a combination of a descriptive survey and Delphi technique. The research population included 100 Iranian state university websites. Data collection was done using the checklists prepared by WebQEM. Descriptive statistics (frequency, mean and standard deviation) and analysis statistics (Spearman rank-difference correlation coefficient) were used for data analysis.

Findings

The results indicated that Iranian state university websites met the four main criteria considered in WebQEM; reliability (mean = 0.67), efficiency (mean = 0.66) and functionality (mean = 0.62) were in a “good” condition, and usability was in a “middle” condition (mean = 0.59). Also, the findings showed that 60 per cent of the websites were in a good condition and 37 per cent were in a middle condition. In conclusion, Iranian state university websites were found to be in a “good” condition (mean = 0.63). Also, Ferdowsi University of Mashhad was ranked in the first place (score = 0.822). The hypothesis that there was a very weak correlation between Iranian state university ranking and Iranian state university websites ranking was confirmed (with the correlation of 0.22).

Practical implications

The paper includes implications for the development of user interface of academic websites. This paper fills a part of the gap in terms of an urgent need for research on how university websites can be standardized. If university websites have significant and necessary standard factors (i.e. ISO 9126-1), students may succeed in academic information retrieval. Using the results of this research can help university website designers to fix weaknesses for active participation in these websites.

Originality/value

This study has evaluated Iranian state university websites using WebQEM.

Details

The Electronic Library, vol. 34 no. 6
Type: Research Article
ISSN: 0264-0473

Keywords

Open Access
Article
Publication date: 26 January 2018

Jano Jiménez-Barreto and Sara Campo-Martínez

An official destination website (ODW) is a key component for tourist’s decision-making processes. ODW acts as a direct channel where users may share experiences and…

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6230

Abstract

Purpose

An official destination website (ODW) is a key component for tourist’s decision-making processes. ODW acts as a direct channel where users may share experiences and opinions about previous or future travels. At the same time, it drives user participation in destination branding activities. In this context, it is crucial to identify how the destination website, using Web 2.0 technologies, could motivate user’s participation with the brand. The purpose of this paper is to propose and evaluate a model that posits the destination website quality as a determinant factor to predict users’ attitudes toward the website and their willingness to participate in co-creation experiences.

Design/methodology/approach

Using a combined qualitative and quantitative method, this paper provides an exploratory research that examines the role of destination website quality on attitudes toward the website and the willingness to participate in online co-creation experiences.

Findings

Findings confirm that there is a direct and significant relationship between website quality, attitudes toward the website and willingness to participate in online co-creation experiences. Moreover, attitudes toward the website partially mediate relationships between destination website quality and willingness to participate in online co-creation experiences.

Originality/value

The literature of value co-creation is trying to identify which factors drive consumer’s participation with brands across different consumption contexts. This study provides evidence that confirms, from a tourism destination website point of view, that website quality is one of these key factors that motives user’s co-creation with a destination.

Details

European Journal of Management and Business Economics, vol. 27 no. 1
Type: Research Article
ISSN: 2444-8451

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Article
Publication date: 16 October 2019

Nikolaos Panayiotou and Vasileios Stavrou

This paper aims to construct an assessment framework to establish a maturity model for Web Electronic Services offered at a local government level and investigate the…

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228

Abstract

Purpose

This paper aims to construct an assessment framework to establish a maturity model for Web Electronic Services offered at a local government level and investigate the maturity of Greek municipalities in the E-Government field, trying to correlate how this is affected by demographic variables.

Design/methodology/approach

An original assessment framework regarding municipal Electronic Services was created based on the literature review. The assessment framework was included in a methodological approach supported by the PROMETHEE II method, as well as by selected statistical methods. The framework and the methodological approach were applied in the case of Greek municipalities.

Findings

The analysis revealed the low maturity level of Greek municipalities in Electronic Services sector. The Greek case study indicated that the proposed framework and methodological approach could provide useful insights to municipalities for the improvement of its E-Government Web services based on their strategic preferences.

Research limitations/implications

The assessment took place only in Greece, assessing all the country's municipalities and conducting research only in the municipalities’ websites. The proposed methodology suggests that the PROMETHEE II multi-criteria decision analysis method can support the assessment of the maturity level of local government entities. Moreover, the combination of the PROMETHEE II–empowered assessment framework with demographic statistical analysis can assist orthological decision-making concerning future investments in Web Electronic Services. The methodology could be a good option for future research efforts (assessments) in municipalities, in Greece and worldwide.

Practical implications

The framework is both easy to use and fairly complete. The fact that the assessment was conducted in all the Greek municipalities makes it much more reliable, as it provides the whole picture. The suggested methodology which includes the proposed framework could be used in the cases of municipalities in other countries to assist future actions concerning the investment in Web Electronic Services.

Originality/value

This study provided a medium-size framework, being both complete and easy to use during the evaluation process of all the municipalities in Greece. In addition, the statistical analysis received data from a decision-making tool to execute the clustering (Cluster analysis is usually performed based on the raw data).

Details

Transforming Government: People, Process and Policy, vol. 13 no. 3/4
Type: Research Article
ISSN: 1750-6166

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Article
Publication date: 1 August 2016

Bonnie Farber Canziani and Dianne H.B. Welsh

The study aims to offer a general review of website evaluation, with particular application to the winery tourism field. Automated website evaluation is explored as a…

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1122

Abstract

Purpose

The study aims to offer a general review of website evaluation, with particular application to the winery tourism field. Automated website evaluation is explored as a complementary tool in the evaluation of small and medium enterprise (SME) winery websites.

Design/methodology/approach

The study adopted a mixed-method investigation including a critical review of winery website evaluation literature and analysis of winery website scores generated through a free service of a commercial automated evaluation scoring system.

Findings

No standards currently exist for winery website evaluation metrics and current evaluation processes suffer from human rater bias. An automated evaluation scoring system used in the study was able to discriminate between a sample of known best practice websites and other independently formed samples representing average wineries in the USA and in North Carolina.

Research limitations/implications

Wineries and other small business tourism firms can benefit by incorporating automated website evaluation and benchmarking into their internet strategies. Reported human rater limitations noted in manual evaluation may be minimized using automated rating technology. Automated evaluation system metrics tend to be updated more frequently and offer better alignment with trending consumer expectations for website design.

Originality/value

The current study used an automated website quality evaluation tool that serves to move winery website design efforts forward and supports the goals of reputation management for tourism businesses relying on internet marketing.

Details

Journal of Hospitality and Tourism Technology, vol. 7 no. 3
Type: Research Article
ISSN: 1757-9880

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