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Article
Publication date: 4 September 2019

Assadej Vanichchinchai

The purpose of this paper is to explore the levels of lean manufacturing (LM) and supply chain relationships (SCR) in the manufacturing sector in Thailand, and analyze the…

Abstract

Purpose

The purpose of this paper is to explore the levels of lean manufacturing (LM) and supply chain relationships (SCR) in the manufacturing sector in Thailand, and analyze the differences across organizational characteristics (i.e. firm size, nationality of firms, manufacturing system, product brand, export level, nationality of customers, nationality of suppliers and existence of supply chain management (SCM) departments) on LM and SCR.

Design/methodology/approach

The measurement instruments of LM and SCR were developed and validated by experts, pilot test and various statistical techniques. Descriptive statistics were applied to investigate the levels of LM and SCR in the sample firms. Independent samples t-test and ANOVA were employed to examine the differences across organizational characteristics on overall LM and SCR, and their individual sub-construct.

Findings

It was found that the measurement instruments of LM and SCR were reliable and valid. Manufacturers in Thailand emphasized internal LM at the operational level much more extensively than external SCR. Overall, for LM, this study revealed significant differences across firm size, nationality of firms, manufacturing systems, export levels, nationality of customers and existence of SCM departments. For SCR, there were significant differences across export level, nationality of suppliers and existence of SCM departments. Differences across contexts of individual sub-construct of LM and SCR were analyzed and discussed.

Originality/value

This study is one of the first to present insights into the existence of LM and SCR and into the differences across organizational contexts on LM, SCR and their sub-constructs in the manufacturing sector in Thailand. The methodologies and findings are applicable to other developing countries.

Details

Journal of Manufacturing Technology Management, vol. 31 no. 2
Type: Research Article
ISSN: 1741-038X

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Article
Publication date: 11 February 2021

Assadej Vanichchinchai

This study aims to explore the links among supplier relationship (SR), customer relationship (CR) and supply performance (SP): cost, flexibility, partnership and…

Abstract

Purpose

This study aims to explore the links among supplier relationship (SR), customer relationship (CR) and supply performance (SP): cost, flexibility, partnership and responsiveness for manufacturing sector in Thailand.

Design/methodology/approach

Having extensively reviewed literature, the survey instruments were proposed and validated by experts and statistical techniques. Path analysis of structural equation modeling was used to assess the hypotheses.

Findings

It revealed that CR has significant positive direct effects on every SP construct. SR has a significant positive direct effect on CR but has no significant positive effects on SP. However, SR has significant positive total effects and indirect effects on every SP through CR.

Originality/value

This study presents insights into the arguments about the links among SR, CR and SP. SR should not be introduced alone. It should be applied together with CR to improve SP.

Details

Journal of Business & Industrial Marketing, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 0885-8624

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Article
Publication date: 21 July 2021

Assadej Vanichchinchai

This research examines the impacts of ISO 9001 certification on lean manufacturing (LM), supply chain relationship (SCR) and their sub-constructs

Abstract

Purpose

This research examines the impacts of ISO 9001 certification on lean manufacturing (LM), supply chain relationship (SCR) and their sub-constructs

Design/methodology/approach

Data was collected from 516 manufacturers in Thailand. Structural equation modeling was applied to analyze the hypotheses

Findings

It was found that ISO 9001 certification significantly affects overall LM, its facility and quality sub-constructs, overall SCR, its supplier coordination, customer collaboration and customer coordination sub-constructs. ISO 9001 has insignificant impacts on production, purchasing and distribution of LM, and supplier collaboration of SCR.

Originality/value

This study is one of the first research to present insights into the impacts of ISO 9001 as a certificate rather than as a set of management practices on LM, SCR and their sub-constructs

Details

International Journal of Lean Six Sigma, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 2040-4166

Keywords

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Article
Publication date: 5 May 2021

Assadej Vanichchinchai

The purpose of this research is to explore the differences across hospital characteristics (i.e. lean maturity, hospital size, hospital type and ISO 9001) on lean…

Abstract

Purpose

The purpose of this research is to explore the differences across hospital characteristics (i.e. lean maturity, hospital size, hospital type and ISO 9001) on lean expectation, lean performance, service quality expectation and service quality performance.

Design/methodology/approach

The survey instruments were developed from an extensive literature review, validated by experts and tested by statistical techniques. Data was collected from the perspective of care providers in 220 outpatient departments of Thai hospitals with multiple respondents to improve reliability of data. Analysis of variance and independent sample t test were applied for analysis.

Findings

It was found that there are significant differences across lean maturity and hospital size on overall lean expectation and overall lean performance, and across ISO 9001 on overall service quality performance. Overall, service quality expectation and performance have higher mean scores than overall lean expectation and performance.

Originality/value

To the best of author’s knowledge, this is one of the first studies to present insights into the links between Thai hospital characteristics, expected lean and service quality and performance from the care provider viewpoint. Findings form this study can be used to improve individual hospitals or develop healthcare system at national level.

Details

International Journal of Lean Six Sigma, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 2040-4166

Keywords

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Article
Publication date: 21 December 2020

Assadej Vanichchinchai

The objectives of this research are to investigate service quality expectation, perception and satisfaction in outpatient departments and to propose the priority…

Abstract

Purpose

The objectives of this research are to investigate service quality expectation, perception and satisfaction in outpatient departments and to propose the priority nonconformity index (PNCI) to assess overall prioritization of efforts in relation to expectations.

Design/methodology/approach

SERVQUAL has five dimensions: tangibility, reliability, responsiveness, assurance and empathy. It was used to gather data from multiple-responding care providers in 220 Thai hospitals nationwide. Paired-samples t-test and importance-performance analysis (IPA) were used for analysis. The PNCI was initiated to evaluate the overall conformity between expectation and perception and to suggest strategies for improvement.

Findings

It was found that assurance is the most important and the best performed dimension with the least dissatisfaction. Tangibility is the least important and the least performed dimension with the most dissatisfaction. From gap analysis, there are significant negative gaps in overall service quality, all dimensions and all indicators. IPA found assurance and responsiveness as strengths, and this suggests transfer of excessive resources from empathy to enhance reliability. PNCI of Thai hospitals is 0.8 and this has suggested similar strategies to IPA.

Originality/value

Findings from this study can be employed to develop strategic policy to improve Thai hospitals as a whole. The newly developed PNCI can be used as an indicator to assess efficiency of resource allocation to fit better with customer requirements.

Details

The TQM Journal, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 1754-2731

Keywords

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Article
Publication date: 11 June 2018

Assadej Vanichchinchai and Songwut Apirakkhit

The purpose of this research is to identify a province in Thailand where total transportation cost for shipping grocery goods from this province to customers in all other…

Abstract

Purpose

The purpose of this research is to identify a province in Thailand where total transportation cost for shipping grocery goods from this province to customers in all other provinces is the lowest.

Design/methodology/approach

Transportation distances among provinces, freight rate and the number of population in each province were gathered. Total transportation cost was computed by taking distance, tapering freight rate and population including that in original province into account.

Findings

Based on pre-set assumptions, it reveals that Saraburi province has the lowest total transportation cost.

Research limitations/implications

This research emphasizes only transportation cost. For future research, other monetary and non-monetary factors such as land, labor, investment incentive, local government regulation should be considered together.

Practical implications

This is an industry-based research especially for retail and fast-moving consumer goods businesses.

Originality/value

This practitioner paper is one of the first to identify population, freight rate and distance-based warehouse location which can be determined as a location for Thailand’s logistics hub, particularly for retail or fast-moving consumer goods business in Thailand.

Details

Asia Pacific Journal of Marketing and Logistics, vol. 30 no. 3
Type: Research Article
ISSN: 1355-5855

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Article
Publication date: 21 July 2021

Assadej Vanichchinchai

The purpose of this study is to investigate the links between lean, service quality expectation (SQE) and service quality performance (SQP) in outpatient departments (OPD).

Abstract

Purpose

The purpose of this study is to investigate the links between lean, service quality expectation (SQE) and service quality performance (SQP) in outpatient departments (OPD).

Design/methodology/approach

The measurement instruments were developed from a comprehensive literature review, then verified by experts and confirmatory factor analysis. Multiple responses were applied to improve the reliability of data obtained from 220 Thai hospitals. The hypotheses were tested with linear regression and path analysis of structural equation modeling.

Findings

It was found that lean has significant positive impacts on all SQP dimensions (i.e. tangibility, reliability, responsiveness, assurance and empathy) and on overall SQP. SQE has significant positive direct effects on lean and SQP, and has a significant positive indirect effect on SQP through lean.

Originality/value

This is one of the first examples of research to present insights into the relationships between lean, SQE and SQP in OPD.

Details

International Journal of Lean Six Sigma, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 2040-4166

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Article
Publication date: 6 May 2014

Assadej Vanichchinchai

This study aims to assess the level of supply chain management practices (SCMP), total quality management practices (TQMP) and firm's supply performance (FSP) in the…

Abstract

Purpose

This study aims to assess the level of supply chain management practices (SCMP), total quality management practices (TQMP) and firm's supply performance (FSP) in the automotive industry in Thailand and investigate the differences across organizational characteristics on SCMP, TQMP and FSP.

Design/methodology/approach

Based on an extensive literature review, the measurement instruments for SCMP, TQMP and FSP were developed and validated by experts, pilot test and various statistical techniques. Descriptive statistics were employed to examine the existences of SCMP, TQMP and FSP in the sample companies. MANOVA was applied to test the differences across company ownership, company size, tier in the supply chain and ISO/TS 16949 on SCMP, TQMP and FSP.

Findings

The author found that the measurements of SCMP, TQMP and FSP are reliable and valid. The automotive companies in Thailand apply TQMP much more extensively than SCMP. Their SCMP still emphasize efficient flows of information and materials at operational level to minimize transaction cost. Overall, Japanese companies, large companies, first-tier suppliers and the companies with ISO/TS 16949 have more intensively applied SCMP and TQMP and achieved a higher level of FSP.

Research limitations/implications

The distribution of paper-based questionnaires was a convenience sample. Although data from a sample of 211 companies were collected, only 19 percent of them provided more than one response. Future research should apply different random sampling methods and investigate the reasons for and ways to improve the low multiple-response rate.

Practical implications

The findings are beneficial to the managers who want to improve SCMP, TQMP and FSP through organization management.

Originality/value

This study is one of the first to assess the existence of SCMP and FSP and to study the differences across organizational characteristics on SCMP and FSP in the automotive industry in developing countries. The existence and differences across organizational characteristics on TQMP were also confirmed.

Details

International Journal of Organizational Analysis, vol. 22 no. 2
Type: Research Article
ISSN: 1934-8835

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Article
Publication date: 13 January 2012

Assadej Vanichchinchai

This research aims to investigate the relationships among employee involvement, partnership management, and a firm's supply performance in the automotive industry in Thailand.

Abstract

Purpose

This research aims to investigate the relationships among employee involvement, partnership management, and a firm's supply performance in the automotive industry in Thailand.

Design/methodology/approach

The measurement instruments for employee involvement, partnership management and a firm's supply performance were developed based on an extensive literature review, and validated by experts. They were pilot‐tested, and analyzed using various statistical techniques to ensure reliability and validity in structural equation modeling constructs. A hypothesized model was tested through path analysis.

Findings

The study found that the measurements of employee involvement, partnership management, and a firm's supply performance are reliable and valid for Thailand's automotive industry. Employee involvement has not only a significant direct positive impact on partnership management and firm's supply performance, but also a significant indirect positive impact on a firm's supply performance through partnership management.

Research limitations/implications

The distribution of paper‐based questionnaires was a convenience sample. Although data from a sample of 211 companies was collected, only 19 percent of them provided more than one response. Future research should apply different random sampling methods, and investigate the reasons for and ways to improve the low multiple‐response rate.

Practical implications

The findings are beneficial to managers in the automotive industry in developing countries who want to improve partnership management and supply performance through employee involvement.

Originality/value

This study is one of the first to examine the linkage among internal employee involvement, external partnership management, and a firm's supply performance in the automotive industry in a newly industrialized country such as Thailand. It can be used in further research on the new concept of supply chain quality management.

Details

International Journal of Productivity and Performance Management, vol. 61 no. 2
Type: Research Article
ISSN: 1741-0401

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Article
Publication date: 24 April 2009

Assadej Vanichchinchai and Barbara Igel

The purpose of this paper is to comprehensively review, contrast and compare the differences and similarities between total quality management (TQM) and supply chain…

Abstract

Purpose

The purpose of this paper is to comprehensively review, contrast and compare the differences and similarities between total quality management (TQM) and supply chain management (SCM).

Design/methodology/approach

An extensive overview of the core concepts of TQM and SCM are examined from the literature and are then compared to explore how the philosophical perspectives, goals, evolution, and integration of these concepts could be further developed.

Findings

TQM and SCM have different starting points and primary goals, which can complicate an integrated implementation. However, they have evolved in similar ways to reach the same ultimate goal: customer satisfaction. TQM emphasizes internal (employee) participation and SCM focuses on external (business partners) partnerships but there is a need to emphasize both internal and external partnerships to further strengthen the emphasis on “total” TQM and the entire supply chain in SCM.

Originality/value

This paper is one of the first to discuss comparisons between TQM and SCM. Although both are critical to organizational competitiveness, research so far has tended to focus on either one or the other. A comparative understanding of the philosophies, goals, evolution, and integration of both approaches therefore could improve opportunities for integrated implementation and further research. Thus, this paper can be used as a basis for future empirical studies.

Details

The TQM Journal, vol. 21 no. 3
Type: Research Article
ISSN: 1754-2731

Keywords

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