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Book part
Publication date: 26 August 2019

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Emotions and Leadership
Type: Book
ISBN: 978-1-83867-202-7

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Book part
Publication date: 24 September 2018

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Individual, Relational, and Contextual Dynamics of Emotions
Type: Book
ISBN: 978-1-78754-844-2

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Book part
Publication date: 20 July 2017

Neal M. Ashkanasy, Ashlea C. Troth, Sandra A. Lawrence and Peter J. Jordan

Scholars and practitioners in the OB literature nowadays appreciate that emotions and emotional regulation constitute an inseparable part of work life, but the HRM…

Abstract

Scholars and practitioners in the OB literature nowadays appreciate that emotions and emotional regulation constitute an inseparable part of work life, but the HRM literature has lagged in addressing the emotional dimensions of life at work. In this chapter therefore, beginning with a multi-level perspective taken from the OB literature, we introduce the roles played by emotions and emotional regulation in the workplace and discuss their implications for HRM. We do so by considering five levels of analysis: (1) within-person temporal variations, (2) between persons (individual differences), (3) interpersonal processes; (4) groups and teams, and (5) the organization as a whole. We focus especially on processes of emotional regulation in both self and others, including discussion of emotional labor and emotional intelligence. In the opening sections of the chapter, we discuss the nature of emotions and emotional regulation from an OB perspective by introducing the five-level model, and explaining in particular how emotions and emotional regulation play a role at each of the levels. We then apply these ideas to four major domains of concern to HR managers: (1) recruitment, selection, and socialization; (2) performance management; (3) training and development; and (4) compensation and benefits. In concluding, we stress the interconnectedness of emotions and emotional regulation across the five levels of the model, arguing that emotions and emotional regulation at each level can influence effects at other levels, ultimately culminating in the organization’s affective climate.

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Research in Personnel and Human Resources Management
Type: Book
ISBN: 978-1-78714-709-6

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Book part
Publication date: 7 June 2016

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Emotions and Organizational Governance
Type: Book
ISBN: 978-1-78560-998-5

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Book part
Publication date: 19 October 2020

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Emotions and Service in the Digital Age
Type: Book
ISBN: 978-1-83909-260-2

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Book part
Publication date: 26 June 2012

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Experiencing and Managing Emotions in the Workplace
Type: Book
ISBN: 978-1-78052-676-8

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Book part
Publication date: 7 July 2015

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New Ways of Studying Emotions in Organizations
Type: Book
ISBN: 978-1-78560-220-7

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Book part
Publication date: 14 August 2014

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Emotions and the Organizational Fabric
Type: Book
ISBN: 978-1-78350-939-3

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Book part
Publication date: 29 July 2011

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What Have We Learned? Ten Years On
Type: Book
ISBN: 978-1-78052-208-1

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Book part
Publication date: 13 July 2017

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Emotions and Identity
Type: Book
ISBN: 978-1-78714-438-5

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