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Article
Publication date: 24 August 2021

Sohail Raza Chohan, Guangwei Hu, Asad Ullah Khan, Ahmed Tisman Pasha, Fizzah Saleem and Muhammad Atif Sheikh

The public sector use of the internet of Things (IoT) technology is an emerging field with a potential for a variety of institutional applications in the fields of…

Abstract

Purpose

The public sector use of the internet of Things (IoT) technology is an emerging field with a potential for a variety of institutional applications in the fields of information gathering and policy implementation to establish resilience for modern society. In this context, we aim to investigate the success factors which can positively influence the continuous usage intention of IoT service with the mediation effect of perceived public value.

Design/methodology/approach

A conceptual model based on the strong literature and theoretical background is tailored to provide factors for IoT services success in the public sector. A quantitative survey was conducted through 381 citizens using IoT services to validate the proposed conceptual model using structural equation modeling approach in order to examine the influence of identified constructs on the continuous usage intention.

Findings

The results highlighted that the proposed model successfully accounted for about 59% perceived variance in public value creation and 63% perceived variance in citizens' continuous usage intention. IoT services success is best dignified by the perceptions of citizens who use the services, therefore, this study identifies the positive role of digital society affinity in context of social sustainability and it climaxes that the real value of IoT in public sector comes from establishment of services on top of the service delivery and that's where the public value is going to be created.

Practical implications

The use of IoT technology in public services will fetch much benefit to the citizens as well as to the government. The study findings are significant in identifying good practices for generating public value in digital society affinity.

Originality/value

The integrated conceptual model explores the driving factors of citizens' inclination towards IoT technology in a social context. Through this study, we can analyze the role of perceived public value in enhancing the citizens' engagement with IoT services. The government policymakers and ICT managers take help from this study to designing IoT public services with making the government more responsive to citizens.

Details

Library Hi Tech, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 0737-8831

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Article
Publication date: 15 February 2021

Sohail Raza Chohan, Guangwei Hu, Asad Ullah Khan, Ahmad Tisman Pasha and Muhammad Atif Sheikh

The purpose of this paper is to describe the application of design and behavior science collectively in refining the government to citizens’ (G2C) cognitive-communication…

Abstract

Purpose

The purpose of this paper is to describe the application of design and behavior science collectively in refining the government to citizens’ (G2C) cognitive-communication by using artificial intelligence (AI) artifacts. It investigates the citizens’ behavior intention to use AI cognitive-communication channels in e-government services.

Design/methodology/approach

This study reveals the potential of unification in design and behavior science paradigms when integrated into AI artifacts in measuring the constructive outcome of proposed architecture that embraces the perceived risk and trust in citizens’ usage behavior intentions. To evaluate the practical relevance of design science paradigm, action research was incorporated by developing an app as an exemplified scenario.

Findings

The weaknesses of traditional G2C channel communication obliterated by AI virtual agents. This study proposes a five-layer architecture model created with citizens-centered design highlighting the improved relevance for G2C cognitive-communication. The behavior model supports citizens’ usage behavior intentions through trust as a positive attribute and negative attribute as a perceived risk.

Research limitations/implications

This study contributes to the knowledge of design science paradigm particularly to AI-based cognitive G2C communication. The architecture serves for deploying virtual agents to automate the public officials for decision-making processes. The authors have constructed a cognitive-communication model and have examined the relationships among the extents of cognitive-communication model. This channel has the potential to significantly transform G2C cognitive and intelligent communication.

Practical implications

This cognitive-communication channel has the potential to significantly transform the communication between government and citizens. Such a model can be an interest of developers, researchers and government policymakers in a holistic approach drawn from theory and methods of both design and behavior science to create a successful communication scenario.

Social implications

Advances in technology are not without social implications. The study results can dramatically improve the efficiencies of government workplaces and can augment the human working. It will help to reduce the government services discriminations among the citizens and contribute to society through social inclusion.

Originality/value

This study addresses the duality in information system research by first defining the theoretical framework for G2C cognitive-communication architecture and then developing a research model drawn upon a citizens’ service usage behavioral theory. It will also contribute to providing important perceptions of AI practices in the public sector.

Details

Transforming Government: People, Process and Policy, vol. 15 no. 4
Type: Research Article
ISSN: 1750-6166

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Article
Publication date: 14 July 2020

Muhammad Rafi, Khurshid Ahmad, Salman Bin Naeem, Asad Ullah Khan and Zheng JianMing

Digital libraries promote and accelerate scientific research in academic institutions. The subscribed database resources of digital libraries have become an increasingly…

Abstract

Purpose

Digital libraries promote and accelerate scientific research in academic institutions. The subscribed database resources of digital libraries have become an increasingly valuable asset for researchers. Database resources help generate new ideas, determine research directions and promote productive academic interaction between teachers and students in the information age. The purpose of this study is to examine the use of electronic resources by students in various databases, the research productivity of the faculty in the science network and the number of students who graduate each year.

Design/methodology/approach

This study uses a quantitative method to collect secondary data from the central database of the Higher Education Commission (HEC) for the population of 26 universities for 2 years (2015–2016). In addition to the HEC digital library, data was also collected from the Web of Science to determine the quality academic performance of faculty and researchers. Moreover, in the study, the total strength of teaching staff and doctoral faculty was extracted from the HEC website for investigation. The authors applied the Spearman’s correlation test to the secondary data using Statistical Package for Social Sciences version 25.

Findings

The correlation results of the enrolled students and the downloaded papers from various databases were statistically insignificant (p > 0.05). However, the result showed a positive correlation (p < 0.05) between the use of selected/known databases from a number of databases accessed by the HEC. More importantly, it turns out that the faculty’s productivity in the scientific network and the number of students who graduated from public and private universities are found to be insignificant (p > 0.05). However, the authors found a positive correlation (p < 0.05) between doctoral and non-doctoral faculties, which show that a significant number of non-doctoral faculties are still actively involved in teaching and research.

Originality/value

Research based on academic activities by faculties and students, performed for the first time on the basis of secondary data, will help the HEC and university management to determine the right direction and develop plans to improve academic performance and research quality.

Details

The Bottom Line, vol. 33 no. 4
Type: Research Article
ISSN: 0888-045X

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Article
Publication date: 18 October 2021

Asad Ullah Khan, Zhiqiang Zhang, Sohail Raza Chohan and Wajid Rafique

In the modern era, libraries confront significant service challenges. Some challenges are linked to information resource management which includes direct availability of…

Abstract

Purpose

In the modern era, libraries confront significant service challenges. Some challenges are linked to information resource management which includes direct availability of information for immediate decision making. The Internet of Things (IoT) is a recent technological shift that library personnel should be aware of because it has the potential to enhance information resource management. The purpose of the research is to highlight the willingness to adopt IoT technology in libraries.

Design/methodology/approach

This study uses a quantitative research design in which a survey of public sector universities in Nanjing, China, is conducted to investigate the determinants of IoT adoption intention in libraries. A total of 389 responses were captured from experienced library personnel. The literature on technology adoption is then used to formulate quantitative theories. For data analysis, partial least squares structural equation modeling using SmartPLS.

Findings

The research highlights the various success factors which support the IoT service adoption process. It is concluded that IoT augmented services in academic libraries must be supported through robust management practices and effective utilization of technological resources. Many libraries have made substantial modifications to their structure in terms of technology and design to satisfy the demands of patrons.

Originality/value

This is an empirical paper that looks at IoT adoption intention in libraries using a quantitative approach through surveying library personnel. The library personnel can aid in the understanding of the motivations behind technology adoption in libraries, particularly of IoT services that may bring about advances in the libraries' capability to provide information access services.

Details

Library Hi Tech, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 0737-8831

Keywords

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Article
Publication date: 29 April 2014

Asad Ullah Khan

The purpose of this study is to assess the effect of the national culture on the performance of a construction project in the UAE. This study benchmarks reason for the…

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Abstract

Purpose

The purpose of this study is to assess the effect of the national culture on the performance of a construction project in the UAE. This study benchmarks reason for the success or failure of construction projects from the cultural perspective.

Design/methodology/approach

This study takes a case study approach, using the qualitative research method. Data were collected through participant observation and project records as part of the lessons learned and the data were analysed using the coding procedure of grounded theory. Re-confirmation and cross-checking interviews were also conducted to confirm the correctness of the coding. The qualitative data were expressed in quantitative terms to signify statistically the effect of the national culture on the construction project. In this way, the research methodology employed triangulation in its data analysis.

Findings

This study found differences in the national culture of the Chinese construction project management teams in overseas construction projects in the UAE. The level of uncertainty and long-term orientation contributed to the success of one of the construction projects under scrutiny and the failure of the other.

Research limitations/implications

The study was limited to two construction projects in the UAE. Further research into construction projects is required to validate whether the national culture is generally an element to consider in overseas construction projects.

Practical implications

The research study provides reasons for the success and failure of the two projects from the perspective of differences in national culture. Understanding the cultural differences in international construction projects should help to resolve project issues before these need to be terminated. The termination of a project has economic and social implications for all the stakeholders.

Originality/value

No research study was found to have identified the national culture dimensions of overseas construction project management teams in the UAE. The longitudinal study helped to understand cultural assimilation during the execution of construction projects in the UAE.

Details

Benchmarking: An International Journal, vol. 21 no. 3
Type: Research Article
ISSN: 1463-5771

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Article
Publication date: 3 January 2017

Asad Khan and Mohamad Noorman Masrek

Training improves workers’ competencies by eliminating or reducing mismatch between the levels of acquired and required skills. However, the question of who needs the…

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1568

Abstract

Purpose

Training improves workers’ competencies by eliminating or reducing mismatch between the levels of acquired and required skills. However, the question of who needs the training can be pertinently managed by training needs analysis (TNA). Thus, the purpose of this paper was to explore the training needs of Pakistani university librarians on collection management skills.

Design/methodology/approach

The study was conducted on a randomly selected sample of Pakistani university librarians. Using survey questionnaire method, a five-point Likert scale was utilized to measure the acquired and required levels of collection management skills (CMS). A paired sample t-test was used to ascertain the significance of difference between the acquired and required skills. Further, descriptive statistics were used to perform TNA.

Findings

Results of the paired sample t-test showed a significant difference among all indicators of CMS. Further, findings of TNA specified more than 50 per cent of deficit (over-utilization), less than 50 per cent of surplus (under-utilization) and 20 per cent of job best-fit in terms of CMS. Based on these results, training and top-down allocation of tasks are suggested to the higher authorities to manage over and under-utilization of CMS and to produce more job best-fits.

Originality/value

These findings are significant to design training programs on CMS, to revise courses on collection management, to evaluate performance of collection managers and understand the causes of under and over utilization of CMS. Moreover, findings inform librarians to eliminate mismatch in the levels of acquired and required CMS through training programs that may further enhance job best-fits.

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Article
Publication date: 31 January 2020

Syed Jamal Shah, Syed Asad Ali Shah, Rizwan Ullah and Adnan Muhammad Shah

With a foundation in the conservation of resource theory, this paper aims to examine the validity of a conceptual model that explains the mechanism connecting perceived…

Abstract

Purpose

With a foundation in the conservation of resource theory, this paper aims to examine the validity of a conceptual model that explains the mechanism connecting perceived threat of terrorism to production deviance. The link between perceived threat of terrorism and production deviance was examined via emotional exhaustion. Notably, the study evaluated whether the relationship between perceived threat of terrorism and production deviance is mediated by emotional exhaustion and moderated by levels of emotional intelligence.

Design/methodology/approach

The study is cross-sectional in nature and data were collected from 432 pharmaceutical sales representatives who operate outdoors in the high-risk region. Two-step approach consisting confirmatory factor analysis and structural equation modeling was used for analysis. To examine conditional direct and indirect effects, the authors used model 8 in PROCESS.

Findings

Results were consistent with prediction made from the conceptual model in that emotional exhaustion partially mediated the relationship between perceived threat of terrorism and production deviance. This was particularly the case when emotional intelligence was low, but not when high. Likewise, perceived threat of terrorism exerted a direct effect on production deviance when emotional intelligence was low, but not when high.

Originality/value

The study is the first to examine the relationship between perceived threat of terrorism and production deviance. Moreover, no study to date has examined the mediating role of emotional exhaustion between perceived threat of terrorism and production deviance. Finally, up till now, it is unknown that emotional intelligence moderates the relationship of perceived threat of terrorism with emotional exhaustion and production deviance.

Details

International Journal of Conflict Management, vol. 31 no. 5
Type: Research Article
ISSN: 1044-4068

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Article
Publication date: 2 November 2015

Asad Khan, Mohamad Noorman Masrek and Fuziah Mohd Nadzar

– The purpose of this study is to assess the training needs on emotional intelligence (EI) of librarians serving in the university libraries of Pakistan.

Abstract

Purpose

The purpose of this study is to assess the training needs on emotional intelligence (EI) of librarians serving in the university libraries of Pakistan.

Design/methodology/approach

A structured questionnaire was used to gather data from a randomly selected sample of Pakistani university librarians. A paired sample t-test was used to examine the significance of difference between the four indicators of EI. Further, descriptive statistics were used to assess the training needs on EI.

Findings

The difference between all indicators of EI was found to be significant. The results showed less than 50 per cent of deficit, more than 50 per cent of surplus and 20 per cent of job best fit in terms of EI of university librarians. Further, results illustrated that librarians require training to cover the skill deficiencies. Similarly, top-down allocation of tasks is required to produce more person-job fit and control surplus or over utilisation of the skills.

Practical implications

Findings of this study have several implications for university librarians, such as designing of training programs, incorporation of EI in the performance evaluation to investigate the causes of deficit and surplus in EI, etc.

Originality/value

This study is a first attempt that extended the scope of EI towards librarianship in Pakistan. The findings probably motivate university librarians to improve the current level of their EI.

Details

Library Review, vol. 64 no. 8/9
Type: Research Article
ISSN: 0024-2535

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Article
Publication date: 9 January 2019

Asad Khan, Mohamad Noorman Masrek and Khalid Mahmood

In addition to instrumental assumptions, behavioural researchers suggest the study of individual traits such as personal innovativeness (PI), users’ satisfaction and other…

Abstract

Purpose

In addition to instrumental assumptions, behavioural researchers suggest the study of individual traits such as personal innovativeness (PI), users’ satisfaction and other theoretical beliefs for example quality and general usage patterns as the latent determinants of early and post-adoptions of technological innovations. In the context of Higher Education Commission digital library of Pakistan, the purpose of this paper is to examine the relationship of PI, quality of digital resources and generic usability of digital libraries (DL) with users’ satisfaction.

Design/methodology/approach

To guide the conceptual model of this study, five hypothesized relationships were formulated. Adopting a quantitative approach, snowball sampling techniques were used. A total of 464 users of DL enrolled in different programs of study in the universities of Pakistan participated and responded to the survey. For data analyses, partial least squares, a method in the structural equation modeling was used.

Findings

Analyses reveal positive and strong relationships of PI, quality of digital resources and generic usability of DL with users’ satisfaction. Thus, the findings of this study established personal traits as the significant determinants of intention to adopt DL.

Research limitations/implications

The decision of effective adoption is manipulated by the extent of users’ willing (PI), level of satisfaction, the image of quality and users’ past experience with the use of related innovations. Thus, librarians in addition to the system features should also focus on individual characteristics and quality of resources that probably influence adequate adoption of DL.

Originality/value

In the Pakistani context, this study is the first attempt that examined the relationship of PI, the usability of DL and quality of digital resources with users’ satisfaction. Research model of this study can be used in future research. Also, this study extended the scope of theories of adoption towards DL.

Details

Digital Library Perspectives, vol. 35 no. 1
Type: Research Article
ISSN: 2059-5816

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Article
Publication date: 9 April 2021

Asad Khan, Joanna Richardson and Muhammad Izhar

Awareness about plagiarism is essential for the evasion of intellectual mendacity, inculcation of academic integrity and assurance of quality research. Maintaining high…

Abstract

Purpose

Awareness about plagiarism is essential for the evasion of intellectual mendacity, inculcation of academic integrity and assurance of quality research. Maintaining high standards regarding academic integrity is a major challenge for higher education and research organizations. In Pakistan, resident doctors are required to submit a dissertation to the College of Physicians and Surgeons. The purpose of this study is to examine this cohort’s awareness of plagiarism and to determine the effectiveness of the library literacy (IL) programme towards the prevention of plagiarism.

Design/methodology/approach

Using the quantitative approach, a cross-sectional survey method was used. A convenience sample of postgraduate resident doctors was randomly recruited from two hospitals in Peshawar, Pakistan. Questionnaires were used for data collection. Descriptive and inferential statistics were used for data analyses.

Findings

The findings revealed that while resident doctors were aware of the concept of plagiarism, there were variations in their definition of the term. That said, they perceived plagiarism as an unethical practice and supported the implementation of anti-plagiarism policies. However, the respondents’ knowledge was not strong regarding citation styles, specific anti-plagiarism policies and plagiarism penalties. Likewise, this cohort was unfamiliar with library IL activities and their role in the prevention of plagiarism. Finally, collaboration was absent among key stakeholders, e.g. resident doctors, research supervisors and librarians, to deter plagiarism.

Research limitations/implications

This study recommends collaboration among the key stakeholders to ensure the delivery of consistent messages and to reinforce the importance of plagiarism prevention. As this study was limited to two hospitals, similar research could be undertaken using a larger sample of resident doctors. It would also be useful to survey the librarians providing support for this cohort.

Originality/value

This study is the first attempt to examine the effectiveness of hospital library IL programmes in the prevention of plagiarism among resident doctors in Pakistan. The findings are applicable to other health libraries worldwide that wish to address the challenge of plagiarism among health researchers in general.

Details

Global Knowledge, Memory and Communication, vol. 70 no. 8/9
Type: Research Article
ISSN: 2514-9342

Keywords

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