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Article
Publication date: 8 September 2020

Artur Strzelecki and Mariia Rizun

This paper aims to consider the question of changes brought to consumers’ trust and security issues by the implementation of the General Data Protection Regulation (GDPR…

Abstract

Purpose

This paper aims to consider the question of changes brought to consumers’ trust and security issues by the implementation of the General Data Protection Regulation (GDPR) in electronic commerce.

Design/methodology/approach

Online shopping policies in Poland and Ukraine are compared from the perspective of four factors as follows: application of terms of service and privacy policy, usage of online payment systems, presence in price comparison engines and grade of secure sockets layer security certificates. Comparison is conducted within the framework of three research questions (complemented by eight hypotheses) set to reveal whether: policies of personal data protection and server security for online stores in both countries are the same; all online stores in both countries obey the existing e-commerce rules; e-commerce policies in the two countries differ significantly. The sample for analysis contains 40 Polish and 40 Ukrainian online stores, representing four industries, namely, electronics, entertainment, fashion and goods for children.

Findings

The research allowed to reveal major differences in the privacy policy of the two countries, caused, mainly, by the absence of GDPR in Ukraine. It also disclosed much stronger cooperation of online stores and price comparison engines in Poland compared to Ukraine. At the same time, research results allow to state that server security in both countries is on the same rather high level and that online stores use transparent and safe methods of online payment.

Research limitations/implications

This research opens a way to other, expanded observations which will include more countries and larger scopes of data. Its main limitation is that GDPR influence is only studied in two countries, not in all countries where it is implemented.

Originality/value

This research contributes from security and trust perspectives by analyzing the situation in two countries as follows: the EU member (Poland) and a non-EU country (Ukraine). The value of exploring the situation of Ukrainian e-commerce consists of understanding how online stores function without implementing the GDPR. Observation of shopbots application allows drawing an important conclusion of the necessity for online stores to cooperate with such services. It was also revealed that consumers’ trust in both countries depends a lot on the payment methods applied by an online store and on the ease of use of these methods.

Details

Digital Policy, Regulation and Governance, vol. 22 no. 4
Type: Research Article
ISSN: 2398-5038

Keywords

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Article
Publication date: 18 May 2020

Petros Kostagiolas, Artur Strzelecki, Christina Banou and Charilaos Lavranos

The purpose of this paper is to discuss Google visibility of five large STM publishers (Elsevier, Emerald Publishing, Springer, Taylor & Francis and John Wiley & Sons…

Abstract

Purpose

The purpose of this paper is to discuss Google visibility of five large STM publishers (Elsevier, Emerald Publishing, Springer, Taylor & Francis and John Wiley & Sons) with the aim to focus on and investigate various upcoming current issues and challenges of the publishing industry regarding discoverability, promotion strategies, competition, information-seeking behavior and the impact of new information technologies on scholarly information.

Design/methodology/approach

The study is based on data retrieved through two commercial online tools specialized in retrieving and saving the data of the domain's visibility in search engines: SEMrush (“SEMrush – Online Visibility Management Platform”) and Ahrefs (“Ahrefs – SEO Tools & Resources To Grow Your Search Traffic”). All data gathering took place between April 15 and the May 29, 2019.

Findings

The study exhibits the significance of Google visibility in the STM publishing industry taking into consideration current issues and challenges of the publishing activity.

Originality/value

This is a “new” trend, certainly of great significance in the publishing industry. The research is conducted in this paper and the theoretical background will be offered to the study of this issue.

Details

Collection and Curation, vol. 40 no. 1
Type: Research Article
ISSN: 2514-9326

Keywords

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Article
Publication date: 19 October 2018

Artur Strzelecki

The purpose of this paper is to clarify how many removal requests are made, how often, and who makes these requests, as well as which websites are reported to search…

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Abstract

Purpose

The purpose of this paper is to clarify how many removal requests are made, how often, and who makes these requests, as well as which websites are reported to search engines so they can be removed from the search results.

Design/methodology/approach

Undertakes a deep analysis of more than 3.2bn removed pages from Google’s search results requested by reporting organizations from 2011 to 2018 and over 460m removed pages from Bing’s search results requested by reporting organizations from 2015 to 2017. The paper focuses on pages that belong to the .pl country coded top-level domain (ccTLD).

Findings

Although the number of requests to remove data from search results has been growing year on year, fewer URLs have been reported in recent years. Some of the requests are, however, unjustified and are rejected by teams representing the search engines. In terms of reporting copyright violations, one company in particular stands out (AudioLock.Net), accounting for 28.1 percent of all reports sent to Google (the top ten companies combined were responsible for 61.3 percent of the total number of reports).

Research limitations/implications

As not every request can be published, the study is based only what is publicly available. Also, the data assigned to Poland is only based on the ccTLD domain name (.pl); other domain extensions for Polish internet users were not considered.

Originality/value

This is first global analysis of data from transparency reports published by search engine companies as prior research has been based on specific notices.

Details

Aslib Journal of Information Management, vol. 71 no. 1
Type: Research Article
ISSN: 2050-3806

Keywords

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