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Book part
Publication date: 14 December 2023

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Digitisation, AI and Algorithms in African Journalism and Media Contexts
Type: Book
ISBN: 978-1-80455-135-6

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HR without People?
Type: Book
ISBN: 978-1-80117-037-6

Book part
Publication date: 20 November 2020

Myriam Bounatirou and Andriew Lim

As the most disruptive technologies, Artificial Intelligence (AI) has been considered as a reliable tool in processing data to enhance business performance. Along with the…

Abstract

As the most disruptive technologies, Artificial Intelligence (AI) has been considered as a reliable tool in processing data to enhance business performance. Along with the increasing amount of data generated through online activities by customers, various hospitality companies have been investing in AI-powered solutions to be able to have better understanding about their customers and provide the relevant service to them accordingly. Despite knowing the impact on the customer service orientation, little is known about the impact of AI on the business process of a hospitality company. This paper explores the impact of the adoption of the AI on the business process of a hospitality company to have a better understanding of the extent of particular part of the business process that would benefit from the adoption of AI. It is apparent that Revenue Management and Marketing are the parts of business process within the hospitality industry that would have more positive impact on the adoption of AI. While AI-based marketing would be able to identify and target effectively high-value consumers, revenue management would be able to determine the right pricing strategy in real time due to the vast amount of available data and subsequently would have positive impact on the financial performance of the hospitality company.

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Sustainable Hospitality Management
Type: Book
ISBN: 978-1-83909-266-4

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Book part
Publication date: 26 March 2024

Aayushi Pandey and Shivani Dhand

Purpose: This chapter examines the impact of artificial intelligence (AI) on employability and dispels the misconception that AI negatively affects job opportunities. The study…

Abstract

Purpose: This chapter examines the impact of artificial intelligence (AI) on employability and dispels the misconception that AI negatively affects job opportunities. The study aims to shed light on the ways in which AI can enhance employability by complementing natural intelligence and enabling employees to demonstrate creativity in various aspects of their work.

Need for the study: In the 21st century, AI has become ubiquitous, and governments worldwide are actively promoting its integration into various industries and systems. However, concerns about the potential negative consequences of AI have emerged.

Methodology: It is reviewing commentary secondary sources of data viz. books, articles, journals, newspaper articles, reports which have been considered to bring forth the advent of AI being an important premise for the construct of employability

Findings: The findings of this study reveal that the perceived negative impact of AI on employability is a misconception. AI technology, such as Alexa, ChatGPT, and OpenAI, has made significant advancements in the market but is still unable to pass the Turing test. Consequently, it is recommended that AI companies take a pause to fully understand and address the consequences associated with AI implementation.

Practical implications: The practical implications of this study are twofold. First, it debunks the myth that AI jeopardises employability associated with natural intelligence, highlighting the importance of human skills in conjunction with AI technologies. Second, it calls for a strategic approach for organisations and governments to adapt to AI while ensuring the workforce remains adaptable and equipped with the necessary skills. This study provides insights for policymakers, employers, and individuals to embrace AI to augment human potential and improve global market productivity.

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The Framework for Resilient Industry: A Holistic Approach for Developing Economies
Type: Book
ISBN: 978-1-83753-735-8

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Content available
Book part
Publication date: 14 October 2019

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Robots, Artificial Intelligence, and Service Automation in Travel, Tourism and Hospitality
Type: Book
ISBN: 978-1-78756-688-0

Book part
Publication date: 10 December 2018

Tony Langham

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Reputation Management
Type: Book
ISBN: 978-1-78756-607-1

Book part
Publication date: 8 June 2011

Nazli Turan, Miroslav Dudik, Geoff Gordon and Laurie R. Weingart

Purpose – The purpose of this chapter is to introduce new methods to behavioral research on group negotiation.Design/methodology/approach – We describe three techniques from the…

Abstract

Purpose – The purpose of this chapter is to introduce new methods to behavioral research on group negotiation.

Design/methodology/approach – We describe three techniques from the field of Machine Learning and discuss their possible application to modeling dynamic processes in group negotiation: Markov Models, Hidden Markov Models, and Inverse Reinforcement Learning. Although negotiation research has employed Markov modeling in the past, the latter two methods are even more novel and cutting-edge. They provide the opportunity for researchers to build more comprehensive models and to use data more efficiently. To demonstrate their potential, we use scenarios from group negotiation research and discuss their hypothetical application to these methods. We conclude by suggestions for researchers interested in pursuing this line of work.

Originality/value – This chapter introduces methods that have been successfully used in other fields and discusses how these methods can be used in behavioral negotiation research. This chapter can be a valuable guide to researchers that would like to pursue computational modeling of group negotiation.

Book part
Publication date: 10 February 2023

Aradhana Sharma, Dhiraj Sharma and Rajni Bansal

Introduction: AI technologies are transforming the industrial sectors, and the impact of AI technologies does not leave behind human resource management (HRM). From recruitment to…

Abstract

Introduction: AI technologies are transforming the industrial sectors, and the impact of AI technologies does not leave behind human resource management (HRM). From recruitment to development and payroll, AI has its own impact. In recruitment, selection, training and development, compensation, and remuneration AI play an important role.

Purpose: The main purpose of this chapter is to analyse the challenges in adopting AI in HRM. This chapter investigates the various strategies to overcome challenges encountered by companies while adopting AI in HR practices. Moreover, this chapter also examines the role of AI in HR practices.

Methodology: To achieve the purpose of this chapter, various case studies were analysed and literature studies with emphasis on what types of challenges are face in adopting AI in HR practices. The authors of various newspaper articles, books, published journals, and websites on AI analyse the various newspaper articles, books, published journals, and websites on AI in human resources (HR). Electronic databases are used as the most effective technique to begin a literature search for the current overview, specifically Science Direct, Google Scholar, and Emerald. In addition to this, the application of AI in HRM practices used by leading organisations globally is also reviewed. The analysis used four keywords: HRM, AI, challenges and adopting. This research has been conducted by searching scholarly papers and relevant studies using similar keywords.

Findings: The adoption of AI technologies is continuously increasing in HR practices. AI performs various HR functions such as recruitment, selection, training and development practices, scanning resume, etc. Organisations can be benefitted in many ways by adopting AI in HRM practices, such as better employees engagement and relations, accelerating competitive advantages and effectively utilising HR budgeting. The findings show that many companies like IBM, Deloitte, Amazon, etc., adopt AI in their HR practices.

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The Adoption and Effect of Artificial Intelligence on Human Resources Management, Part B
Type: Book
ISBN: 978-1-80455-662-7

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Book part
Publication date: 7 February 2024

Maria José Baldessar and Regina Zandomênico

The production of news through artificial intelligence (AI) is a reality in many countries, including the United States, where two leading companies in this area are based. The…

Abstract

The production of news through artificial intelligence (AI) is a reality in many countries, including the United States, where two leading companies in this area are based. The purpose of this explanatory bibliographic research is to discuss who or what should bear the ethical responsibility for automated writing in a newsroom, considering that codes of ethics address only the conduct of people. This chapter compares the Code of Ethics of the National Federation of Brazilian Journalists with the code used in the United States and highlights examples of news released with incorrect information, produced by algorithms, and published by US news organizations. Facing the current informational scenario, the ethical responsibility of the automated news must be attributed to the media, represented in the figure of the editor. Such a conclusion is motivated by the fact that neither the algorithm nor the person who developed it takes part in the decision-making process of publishing an article or not.

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Creating Culture Through Media and Communication
Type: Book
ISBN: 978-1-80071-602-5

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Book part
Publication date: 30 November 2016

Robert L. Axtell

Certain elements of Hayek’s work are prominent precursors to the modern field of complex adaptive systems, including his ideas on spontaneous order, his focus on market processes…

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Certain elements of Hayek’s work are prominent precursors to the modern field of complex adaptive systems, including his ideas on spontaneous order, his focus on market processes, his contrast between designing and gardening, and his own framing of complex systems. Conceptually, he was well ahead of his time, prescient in his formulation of novel ways to think about economies and societies. Technically, the fact that he did not mathematically formalize most of the notions he developed makes his insights hard to incorporate unambiguously into models. However, because so much of his work is divorced from the simplistic models proffered by early mathematical economics, it stands as fertile ground for complex systems researchers today. I suggest that Austrian economists can create a progressive research program by building models of these Hayekian ideas, and thereby gain traction within the economics profession. Instead of mathematical models the suite of techniques and tools known as agent-based computing seems particularly well-suited to addressing traditional Austrian topics like money, business cycles, coordination, market processes, and so on, while staying faithful to the methodological individualism and bottom-up perspective that underpin the entire school of thought.

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Revisiting Hayek’s Political Economy
Type: Book
ISBN: 978-1-78560-988-6

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