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The purpose of this paper is to promote academic discourse around the understanding of the concept of value of eGovernment and how a diverse set of benefits or values can be realized from eGovernment efforts.

The paper is designed as a viewpoint paper with emphasis on grounding a set of arguments on current practice and relevant scholarly papers.

Although not based on a formal, structured review, the paper proposes that the concept of value in relation to eGovernment is insufficiently discussed and defined in the eGovernment literature. Based on the high failure rates of eGovernment efforts, it further proposes that structured approaches to benefits realization, in combination with increased focus on (public) value, can be fruitful avenues for future research. The complexity of the context and the research challenges makes interdisciplinary research teams a necessity.

If addressed, the research propositions can lead to an increased understanding of the complexity of the concept of value related to eGovernment. Further, the propositions promote research that can lead to more pertinent documentation of the actual value of various eGovernment efforts as well as research of good practice on how government organizations can increase their opportunities to maximize value from their eGovernment spendings.

Describes a research project to identify an information search pattern among entrepreneurs so that agencies devoted to the promotion of new business might allocate their resources more effectively. Sources of information used by entrepreneurs were divided into five categories: family and friends, business relations, public agencies, professional advisers and books and other written sources of information. Suggests in light of the findings that professional advisors and public agencies should actively seek information and contact their target group rather than passively supply information when approached.