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Article
Publication date: 11 March 2019

Elisabeth Klett

Digital records appraisal and aspects of archival values in theory, regularization and practice are explored. This paper aims to reflect upon the appraisal process…

Abstract

Purpose

Digital records appraisal and aspects of archival values in theory, regularization and practice are explored. This paper aims to reflect upon the appraisal process, responsibility and norms for value creation in a digitalized environment. The research question was how do appraisal theory, normative rules and appraisal practice meet the aims of values in digital archives?

Design/methodology/approach

The study triangulated appraisal theory, normative values and participants’ views about archival values in appraisal practice in a Swedish setting. Content analysis were used to explore normative documents and interviews. Appraisal theories of the Swedish Nils Nilsson and the Canadian Terry Cook were interpreted. The result was related to theories on public values, the nature of responsibility and relations between the state and citizens.

Findings

The results show influences between theory, norms and practice. Changes in norms and practice do not follow the development of digitalization. Responsibility is focused on tasks, which exposes risks of accountability control and knowledge of appraisal grounds. The paper concludes that access requirements and user needs may prompt change in appraisal processes. In the light of digitalization, “primary and secondary value” are merely a matter of use and usability in a time and space (continuum) perspective.

Research limitations/implications

This study is based in Sweden where extensive right of access to public records and default preservation are norm.

Originality/value

The result shows how allocated responsibilities impinge on a re-active digital appraisal process.

Details

Records Management Journal, vol. 29 no. 1/2
Type: Research Article
ISSN: 0956-5698

Keywords

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Article
Publication date: 1 January 2012

Burcak Senturk

The customer is one of the most important elements which lie at the center of service organizations. Moreover, the customer is of strategic importance in directing the…

Abstract

Purpose

The customer is one of the most important elements which lie at the center of service organizations. Moreover, the customer is of strategic importance in directing the service process and determining a final decision on this matter. Therefore, numerous studies have been carried out about the customer, in particular focusing on customer satisfaction. Archival institutions provide information and records services. As service organizations, the customers of archival institutions can be defined as those who make use of the archival institutions for the purpose of research. In this context, the term customer or user is also of importance for archival institutions, and thus, different strategies, methods and techniques should be developed and used in archival institutions to achieve and maintain user satisfaction. This paper aims to put strategies for archival institutions in order to provide user satisfaction.

Design/methodology/approach

In this research paper, the concept of user satisfaction in archival organizations is discussed as follows: 60 users of the Ottoman Archives were interviewed in order to determine the satisfaction norms of the archives users. A special survey was created for this process. With the answers that were provided in this survey, it was possible to determine the satisfaction criteria for the users of the Ottoman Archives. Finally, by using the satisfaction criteria, the “Satisfaction norms of archives users” were developed.

Findings

The concept of user satisfaction in archival organizations is emphasized in this study; in addition “Satisfaction norms of archives users”, which are essential for the satisfaction of the users, have been determined.

Originality/value

The paper recommends that archival institutions should consider different variables to gain user satisfaction and in this study, specific norms for archival institutions are produced.

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Article
Publication date: 17 July 2017

Asen Ognyanov Ivanov

The purpose of this paper is to introduce a qualitative research approach based on current developments in the field of practice theory. The novelty of this approach is…

Abstract

Purpose

The purpose of this paper is to introduce a qualitative research approach based on current developments in the field of practice theory. The novelty of this approach is that it positions organizational practices as a central unit of analysis of archival and recordkeeping work. The goal of the paper is to highlight the continuity between practice theory and archival and recordkeeping scholarship and to then propose how practice theory could be used in archival and recordkeeping research.

Design/methodology/approach

The paper traces the continuity between practice theory and two influential bodies of literature in archival and recordkeeping scholarship developed in the last two decades. It then outlines a practice theory research agenda for archival and recordkeeping research by drawing on the disciplines of cultural sociology, science and technology studies, ethnomethodology and organizational studies. The potential research application of practice theory is illustrated with examples from an on-going doctoral project on appraisal and preservation practices in a digital broadcasting archive.

Findings

The analysis of current literature shows an agreement that archival and recordkeeping practices exhibit a complexity that makes them important foci for further research. By placing these insights into contact with practice theory, the paper champions a new research agenda for archival and recordkeeping research.

Originality/value

The paper positions and outlines the tenets of practice theory, making them methodologically available to archival and recordkeeping scholars and practitioners. It also indicates how practice theory offers a new perspective for conceptualizing the causal effects of organizational culture on organizational practices.

Details

Records Management Journal, vol. 27 no. 2
Type: Research Article
ISSN: 0956-5698

Keywords

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Article
Publication date: 9 October 2007

Marjo Rita Valtonen

The purpose of this article is to explore the documentation work in pre‐trial investigation performed by the police from the records management perspective. The study

Abstract

Purpose

The purpose of this article is to explore the documentation work in pre‐trial investigation performed by the police from the records management perspective. The study, undertaken as doctoral research, is meant to give answers to the questions: what kind of information is recorded in the pre‐trial investigation process, how are recordings made, and what are the regulatory and statutory requirements for the recording processes? The aim is to produce new knowledge of the Finnish recordkeeping field and of the relationships between work processes, record management and information systems.

Design/methodology/approach

This study presents findings from a qualitative explorative case study. Data collection methods were based on triangulation of data sources. Data were collected for the period 1999‐2004.

Findings

Documentation of activities proved to be a coherent part of pre‐trial investigation. Various activities in the investigation process are reported exactly, with information on criminal cases captured as a record or recorded in registers. Diverse information systems are used in the pre‐trial investigation process. The relationships between tasks, information systems and information management proved to be slight. Information systems do not serve the pre‐trial investigation process in the desired way. Several different legal and statutory requirements concern operations in pre‐trial investigation and their documentation. There are divergences in compliance with legal norms and guidelines depending on types of norms, actors, tasks and cases. The records management norms are not very well‐known, and compliance with them is poor.

Originality/value

There is an obvious need for studies aimed at examining the relations between task performance, information systems and documentation.

Details

Records Management Journal, vol. 17 no. 3
Type: Research Article
ISSN: 0956-5698

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Article
Publication date: 30 May 2020

Nkholedzeni Sidney Netshakhuma

The purpose of this study is to assess the appraisal of records at the University of Witwatersrand and the University of Venda. Furthermore, the study intends to recommend…

Abstract

Purpose

The purpose of this study is to assess the appraisal of records at the University of Witwatersrand and the University of Venda. Furthermore, the study intends to recommend appraisal of records to recognize African culture, reviewing records management policy to include an element on the appraisal of records, raise awareness on the appraisal of records, capacity building and develop electronic records management strategy to appraise records.

Design/methodology/approach

This study is based on the qualitative research technique. The research approach is a multiple case study comparing the previously advantaged and disadvantaged universities in South Africa.

Findings

The study found that archives and records management legislation, archives and records management policy, re-appraisal of records, capacity building are essential for the appraisal of university records. Lack of appropriate appraisal theory and strategy by the University of Witwatersrand and the University of Venda leads to a loss of institutional memory.

Research limitations/implications

This research is limited to the University of Witwatersrand and the University of Venda. These two institutions are a sample of the state of archiving in South Africa.

Originality/value

There is very little, if any, research on the appraisal of South African universities' records. The outcome of this research will benefit universities that are seeking to develop and implement appraisal strategies.

Details

Aslib Journal of Information Management, vol. 72 no. 4
Type: Research Article
ISSN: 2050-3806

Keywords

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Article
Publication date: 7 November 2017

Dunia Llanes-Padrón and Juan-Antonio Pastor-Sánchez

The purpose of this paper is to examine the Records in Contexts proposal of a conceptual model (RiC-CM) from the International Council on Archives’ (ICA) archival

Abstract

Purpose

The purpose of this paper is to examine the Records in Contexts proposal of a conceptual model (RiC-CM) from the International Council on Archives’ (ICA) archival description and to propose an OWL ontology for its implementation in the semantic web.

Design/methodology/approach

The various elements of the model are studied and are related to earlier norms in order to understand their structure and the modeling of the ontology.

Findings

The analysis reveals the integrating nature of RiC-CM and the possibilities it offers for greater interoperability of data from archival descriptions. Two versions of an OWL ontology were developed to represent the conceptual model. The first makes a direct transposition of the conceptual model; the second optimizes the properties and relations in order to simplify the use and maintenance of the ontology.

Research limitations/implications

The proposed ontology will follow the considerations of the final version of the ICA’s RiC-CM.

Practical implications

The analysis affords an understanding of the role of RiC-CM in publishing online archival data sets, while the ontology is an initial approach to the semantic web technologies involved.

Originality/value

This paper offers an overview of Records in Contexts with respect to the advantages in the field of semantic interoperability, and supposes the first proposal of an ontology based on the conceptual model.

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Article
Publication date: 26 August 2020

Tiyang Huang, Rui Nie and Yue Zhao

The purpose of this paper is to propose a theoretical framework to illustrate the archival knowledge applied by archivists in their personal archiving (PA) and the…

Abstract

Purpose

The purpose of this paper is to propose a theoretical framework to illustrate the archival knowledge applied by archivists in their personal archiving (PA) and the mechanism of the application of archival knowledge in their PA.

Design/methodology/approach

The grounded theory methodology was adopted. For data collection, in-depth interviews were conducted with 21 archivists in China. Data analysis was performed using the open coding, axial coding and selective coding to organise the archival knowledge composition of PA and develops the awareness-knowledge-action (AKA) integration model of archival knowledge application in the field of PA, according to the principles of the grounded theory.

Findings

The archival knowledge involved in the field of PA comprises four principal categories: documentation, arrangement, preservation and appraisal. Three interactive factors involved in archivists' archival knowledge application in the field of PA behaviour: awareness, knowledge and action, which form a pattern of awareness leading, knowledge guidance and action innovation, and archivists' PA practice is flexible and innovative. The paper underscored that it is need to improve archival literacy among general public.

Originality/value

The study constructs a theoretical framework to identify the specialised archival knowledge and skills of PA which is able to provide solutions for non-specialist PA and develops an AKA model to explain the interaction relationships between awareness, knowledge and action in the field of PA.

Details

Journal of Documentation, vol. 77 no. 1
Type: Research Article
ISSN: 0022-0418

Keywords

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Article
Publication date: 19 November 2018

Natália Marinho do Nascimento, María Manuela Moro Cabero and Marta Lígia Pomim Valentim

The use of standards is currently characterized by International Organization for Standardization (ISO) as essential for the efficient development of products, processes…

Abstract

Purpose

The use of standards is currently characterized by International Organization for Standardization (ISO) as essential for the efficient development of products, processes, services and systems in organizations; that is the norm-profit-measuring methodology Toolkit. From an impact-analysis perspective, the purpose of this paper is to compare the existing published standards in the area of archival science and documentation in Brazil, by the hand of the Brazilian Association of Technical Standards (ABNT); Portugal (NP), by the Portuguese Institution of Quality (IPQ); and in Spain (UNE), by the Spanish Association for Standardization and Certification (AENOR). Finally, this paper aims to observe the convergences and divergences among these countries with respect to the first country standards organization, United Kingdom (UK), by the British Standards Institution (BSI). This paper is an extract of a deeper investigation about behaviors, uses and impact of ISO’s standards.

Design/methodology/approach

The methodology consists in a qualitative and quantitative comparative study, carried out through the analysis of the technical contents of the standards present in the catalogs available on the ABNT, IPQ, AENOR and BSI websites. It compares the main existing divergences in adoption, collaboration, elaboration, volume, working-group dynamism, editing schedules, costs and groups of standards.

Findings

The analysis allowed to observe the relevance of the technical standards in the studied countries and the advantages of the adoption of ISO for the dissemination of contents. For instance, the use and application of these standards for the development of archival and records management activities is considered to benefit the professionals to decrease the time of implementation and execution of the archival activities and allow continuous assessment. Besides ensuring quality in the archival processes, standardization evidences the complexity within organizational environments inherent to the metamorphosis of each’s functional context.

Originality/value

This paper contributes with an original analysis of how the technical standards of the Archival and Records Management area are published and used in Brazil, Iberian Peninsula and the UK.

Details

Records Management Journal, vol. 28 no. 3
Type: Research Article
ISSN: 0956-5698

Keywords

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Article
Publication date: 19 October 2012

Dessalegn Getie Mihret, Joseph M. Mula and Kieran James

The purpose of this paper is to examine the extent to which institutional norms determine attributes of internal audit practices and how institutional changes explain the…

Abstract

Purpose

The purpose of this paper is to examine the extent to which institutional norms determine attributes of internal audit practices and how institutional changes explain the development of these practices.

Design/methodology/approach

The authors employed a qualitative research approach based on archival analysis and interview evidence.

Findings

Findings indicate that regulation‐based institutional norms explain the adoption of internal audit and the function's characteristics in Ethiopian organizations. Furthermore, innovative introduction of internal audit practices originate within individual organizations and eventually get institutionalized through diffusion. Such innovations are associated with organizational size, top management characteristics, internal audit advancement in technology, and exogenous input from the external environment. Widely accepted internal audit practices, as institutional norms, are not always taken‐for‐granted at the level of individual organizations. The institutional change perspective enables explaining how new internal audit approaches are introduced to supplant old ones.

Originality/value

This study theorizes the development of internal audit practices from an institutional change perspective. Being the first study to do so, it contributes to the understanding of key drivers of institutional change that initiate new institutional norms that foster the development of internal audit through introduction and diffusion of new audit practices as old ones are deinstitutionalized.

Details

Journal of Financial Reporting and Accounting, vol. 10 no. 2
Type: Research Article
ISSN: 1985-2517

Keywords

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Article
Publication date: 18 August 2020

Nkholedzeni Sidney Netshakhuma

The purpose of this study was to investigate the state of appraisal with regard to compliance with archives and records management legislations (ARML), the archives and…

Abstract

Purpose

The purpose of this study was to investigate the state of appraisal with regard to compliance with archives and records management legislations (ARML), the archives and records management policy (ARMP), reappraisal of records, capacity building, archives building and electronic records management (ERM) and to make a recommendation based on the research findings.

Design/methodology/approach

This study was based on the qualitative research technique. The research approach was a multiple case study comparing the previously advantaged and disadvantaged universities in South Africa.

Findings

The study found that ARML, ARMP, reappraisal of records and capacity building are essential for the appraisal of university records. The lack of appropriate appraisal theory/strategy led to a loss of institutional memory.

Research limitations/implications

This research was limited to the University of the Witwatersrand (WITS) and the University of Venda (UNIVEN). These two institutions are representatives of the state of archiving in South Africa.

Practical implications

This research will serve a benchmark for other South African universities, intending to implement systematic disposal of records in compliance with legislations and policies.

Social implications

Failure by universities to appraise records will lead to the loss of institutional memory. This implies that history of institution will be lost if necessary measures are not taken.

Originality/value

There is very little, if any, research on the appraisal of South African universities’ records. The outcome of this research will benefit universities that are seeking to develop and implement appraisal strategies.

Details

Aslib Journal of Information Management, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 2050-3806

Keywords

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