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Article
Publication date: 1 September 2004

International performance appraisals: Policies, practices and determinants in the case of Chinese multinational companies

Jie Shen

Since most literature on international performance appraisal is derived from Western MNCs, it is questionable whether the Western theories are equally powerful when…

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Abstract

Since most literature on international performance appraisal is derived from Western MNCs, it is questionable whether the Western theories are equally powerful when applied to other national contexts. This study develops the Chinese international performance appraisal model by exploring performance appraisal policies and practices and the associated factors in Chinese MNCs. It reveals that Chinese MNCs adopt different approaches towards different groups, particularly different nationalities and managerial status. The Chinese international performance appraisals are a mix of home and local appraisal systems, and a mix of traditional Chinese personnel management and modern Western HRM concepts. Moreover, Chinese international performance appraisal policies and practices are affected by various host‐contextual and firm‐specific factors, and there is also an interplay between international performance and other international human resource management activities.

Details

International Journal of Manpower, vol. 25 no. 6
Type: Research Article
DOI: https://doi.org/10.1108/01437720410560442
ISSN: 0143-7720

Keywords

  • Human resource management
  • Performance appraisal
  • Multinational companies
  • China

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Article
Publication date: 1 February 2008

Teacher appraisal and its outcomes in Singapore primary schools

Khim Ong Kelly, Shi Yun Angela Ang, Wei Ling Chong and Wei Sheng Hu

The purpose of this paper is to examine the attributes of the performance appraisal system used for primary school teachers in Singapore, and how those attributes affect…

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Abstract

Purpose

The purpose of this paper is to examine the attributes of the performance appraisal system used for primary school teachers in Singapore, and how those attributes affect satisfaction with the appraisal system, stress experienced with the appraisal system, attitudes towards performance bonus, job satisfaction and motivation, and perceived cooperativeness amongst teachers.

Design/methodology/approach

Data were obtained from surveys of primary school teachers in Singapore (n=85). The researchers used factor analysis to identify factors of appraisal system attributes and factors of teacher attitudes and perceptions, and then employed step‐wise multiple regressions to relate appraisal system attributes to teacher attitudes and perceptions.

Findings

The findings indicate that fairness of the performance appraisal system and clarity of appraisal criteria are related to greater satisfaction with the appraisal system, more positive attitudes towards performance bonus, and higher job satisfaction and motivation. Using appraisal criteria that are controllable is associated with greater satisfaction with the appraisal system, less stress experienced with the appraisal system, and higher job satisfaction and motivation. Finally, teachers who report greater trust in their appraiser and more positive assessment of their appraiser's credibility also report more cooperativeness amongst teachers in their school.

Originality/value

The paper provides insights on how various attributes of the performance appraisal system in the Singapore educational context are related to important outcomes such as job satisfaction and motivation. The findings may help primary school administrators design and implement more effective performance appraisal systems.

Details

Journal of Educational Administration, vol. 46 no. 1
Type: Research Article
DOI: https://doi.org/10.1108/09578230810849808
ISSN: 0957-8234

Keywords

  • Teachers
  • Performance appraisal
  • Stress
  • Job satisfaction
  • Primary schools
  • Singapore

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Article
Publication date: 4 July 2016

Portraying an employee performance management system based on multi-criteria decision analysis and visual techniques

Alessio Ishizaka and Vijay Edward Pereira

Performance appraisal is one of the most critical and indispensable human resource practices for organisations. However, it generates dissatisfaction among employees as it…

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Abstract

Purpose

Performance appraisal is one of the most critical and indispensable human resource practices for organisations. However, it generates dissatisfaction among employees as it is often viewed as complex and ineffective. The purpose of this paper is to present a new performance management system that integrates multi-criteria decision analysis (MCDA) methods – the analytic network process (ANP) and PROMETHEE – with the visual techniques of the GAIA plane and the stacked bar chart. MCDA methods allow a structured and consistent evaluation integrating qualitative and quantitative criteria.

Design/methodology/approach

The authors developed a structured and transparent performance management system. It is based on the MCDA methods PROMETHEE and ANP. It also incorporates the visual techniques: GAIA and stacked bar chart. Feedback for trainings and developments can precisely be formulated.

Findings

Visual techniques permit clear identification and quantification, for each employee, of the areas that need improvement through training and development, which contributes to the resource-based view of organisations. A real case study has been portrayed to show the added value of the MCDA methods and the visual techniques in employee performance management.

Originality/value

The paper describes a new employee performance system adopted in an organisation. The multi-criteria analysis transparently combines qualitative and quantitative decision criteria into a holistic and transparent evaluation. The visual techniques permit us to gain a deep insight into the employees’ skills profile and capture fine details where individuals perform or underperform.

Details

International Journal of Manpower, vol. 37 no. 4
Type: Research Article
DOI: https://doi.org/10.1108/IJM-07-2014-0149
ISSN: 0143-7720

Keywords

  • Performance management
  • ANP
  • PROMETHEE
  • MCDA
  • Personnel evaluation
  • Visual techniques

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Article
Publication date: 26 October 2012

Theory appraisal in Islamic economic methodology: purposes and criteria

Hafas Furqani and Mohamed Aslam Haneef

The purpose of this paper is to attempt to investigate the conceptual foundations of methodological inquiry in Islamic economics. The paper aims to develop criteria of…

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Abstract

Purpose

The purpose of this paper is to attempt to investigate the conceptual foundations of methodological inquiry in Islamic economics. The paper aims to develop criteria of acceptance and rejection of a theory and providing rationalizations and guidelines in the process of theory appraisal and evaluation.

Design/methodology/approach

The literature on Islamic economics especially in the area of methodology of Islamic economics, both in English and Arabic, is reviewed critically and used in the attempt of constructing the criteria of theory appraisal in Islamic economics.

Findings

The paper explicates two criteria of theory appraisal in Islamic economics, namely the internal‐integrity (doctrinal integrity, logical integrity and factual integrity) and relational‐unity (of doctrine and practical realities, ideals/goals and factual experiences, values and facts, normative and positive dimensions, a priori and a posteriori).

Research limitations/implications

The paper is based on conceptual explorations of literature in the area of methodology of Islamic economics. This is a conceptual paper, so it did not employ any empirical analysis.

Practical implications

The findings of this paper will give insights of the criteria to distinguish truth over false notions in theories, between valid theories and invalid ones as well as the acceptance or rejection of theory in Islamic economics theory appraisal. With those criteria of theory, a unified discipline of Islamic economics, which is based on doctrinal, logical on testable foundations in a real typical Muslim society can be produced.

Originality/value

The paper proposes criteria and purpose of theory appraisal in Islamic economics which is lacking in the discussion of methodology of Islamic economics literature. Those criteria and purpose in theory appraisal and evaluation in a methodological unity of Islamic economics suggest a new approach in dealing with revelation, intellectual reasoning and facts observation in order to produce a coherent Islamic economic theory.

Details

Humanomics, vol. 28 no. 4
Type: Research Article
DOI: https://doi.org/10.1108/08288661211277335
ISSN: 0828-8666

Keywords

  • Methodology of Islamic economics
  • Tawhidic methodology
  • Theory appraisal
  • Theory evaluation
  • Criteria
  • Framework
  • Islam
  • Economics

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Article
Publication date: 23 August 2013

Theory appraisal in Islamic economic methodology: purposes and criteria

Hafas Furqani and Mohamed Aslam Haneef

This paper attempts to investigate the conceptual foundations of methodological inquiry in Islamic economics. The paper aims to develop criteria of acceptance and…

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Abstract

Purpose

This paper attempts to investigate the conceptual foundations of methodological inquiry in Islamic economics. The paper aims to develop criteria of acceptance and rejection of a theory and providing rationalizations and guidelines in the process of theory appraisal and evaluation.

Design/methodology/approach

The literature on Islamic economics especially in the area of methodology of Islamic economics, both in English and Arabic, is reviewed critically and used in the attempt of constructing the criteria of theory appraisal in Islamic economics.

Findings

The paper explicates two criteria of theory appraisal in Islamic economics, namely the internal‐integrity (doctrinal integrity, logical integrity and factual integrity) and relational‐unity (of doctrine and practical realities, ideals/goals and factual experiences, values and facts, normative and positive dimensions, a priori and a posteriori).

Research limitations/implications

The paper is based on conceptual explorations of literature in the area of methodology of Islamic economics. This is a conceptual paper, so it did not employ any empirical analysis.

Practical implications

The findings of this paper will give insights of the criteria to distinguish truth over false notions in theories, between valid theories and invalid ones as well as the acceptance or rejection of theory in Islamic economics theory appraisal. With those criteria of theory, a unified discipline of Islamic economics, which is based on doctrinal, logical on testable foundations in a real typical Muslim society can be produced.

Originality/value

The paper proposes criteria and purpose of theory appraisal in Islamic economics which is lacking in the discussion of methodology of Islamic economics literature. Those criteria and purpose in theory appraisal and evaluation in a methodological unity of Islamic economics suggest a new approach in dealing with revelation, intellectual reasoning and facts observation in order to produce a coherent Islamic economic theory.

Details

Humanomics, vol. 29 no. 3
Type: Research Article
DOI: https://doi.org/10.1108/H-07-2013-0050
ISSN: 0828-8666

Keywords

  • Methodology of Islamic economics
  • Tawhidic methodology
  • Theory appraisal
  • Theory evaluation
  • Criteria
  • Framework

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Article
Publication date: 1 August 2003

Performance management of Australian and Singaporean expatriates

Peter Woods

The cross‐cultural and practical challenge of evaluating the management performance of Australian and Singaporean expatriates has received little research attention. This…

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Abstract

The cross‐cultural and practical challenge of evaluating the management performance of Australian and Singaporean expatriates has received little research attention. This paper explores critical perceptions of performance management by analysing the results of structured interviews with Australian and Singaporean expatriate managers and human resource professionals. Contrary to initial expectations, a slight majority of respondents were satisfied overall with the fairness and accuracy of expatriate performance management practices. Their proposals for more effective performance management are analysed, focussing on the efficacy of involving multiple, cross‐cultural raters in performance appraisal. The cultural differences between Australian and Singaporean expatriates are also explored. The findings of this research provide important direction for the development of culturally sensitive international human resource management practices.

Details

International Journal of Manpower, vol. 24 no. 5
Type: Research Article
DOI: https://doi.org/10.1108/01437720310491062
ISSN: 0143-7720

Keywords

  • Australia
  • Singapore
  • Performance management
  • Performance appraisal
  • Expatriates
  • Human resource management

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Article
Publication date: 1 December 1996

How should product managers’ job performance be evaluated in emerging product management systems?

Lea Prevel Katsanis, Jean‐Paul G. Laurin and Dennis A. Pitta

Examines the types and characteristics of the new forms of the brand management system in marketing organizations as identified in previous research and previous existing…

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Abstract

Examines the types and characteristics of the new forms of the brand management system in marketing organizations as identified in previous research and previous existing research on performance appraisal systems. Draws linkages between the two systems to provide a framework for maximizing individual product manager’s performance, thereby maximizing overall organizational performance. Sets out a number of managerial implications and suggests areas for future research.

Details

Journal of Product & Brand Management, vol. 5 no. 6
Type: Research Article
DOI: https://doi.org/10.1108/10610429610152804
ISSN: 1061-0421

Keywords

  • Brands
  • Performance appraisal
  • Product management

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Article
Publication date: 5 March 2018

Mystery shopping through the lens of organizational justice

Marina Pashkina and Maria S. Plakhotnik

The purpose of this paper is to share how the concept of organizational justice could help to explore employee satisfaction with the mystery shopping appraisal system.

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Abstract

Purpose

The purpose of this paper is to share how the concept of organizational justice could help to explore employee satisfaction with the mystery shopping appraisal system.

Design/methodology/approach

The research was conducted at a fast-food restaurant chain located in Russia. Data were collected through an online-questionnaire distributed among all 516 chef-cashiers of the 86 restaurants of the chain located in Saint Petersburg. The questionnaire consisted of 17 closed-ended and one open-ended questions.

Findings

Violations of norms of procedural, distributive, and informational justice were identified. The majority of the chief-cashiers thought that the norms of interpersonal justice were met.

Practical implications

The paper also discusses how training and development professionals could use the concept of organizational justice to improve employee satisfaction with a mystery shopping appraisal process. The results collected through the questionnaire can be used in at least two ways: to implement structural changes in the process and to determine and address training needs of three groups of employees.

Originality/value

Perceptions of organizational justice predict employee satisfaction with different aspects of a performance appraisal system. This paper is first to explore how the concept of organizational justice could be useful in evaluating employee satisfaction with such performance appraisal method as mystery shopping.

Details

Industrial and Commercial Training, vol. 50 no. 3
Type: Research Article
DOI: https://doi.org/10.1108/ICT-11-2017-0088
ISSN: 0019-7858

Keywords

  • Performance appraisal
  • Employee satisfaction
  • Training needs
  • Performance improvement
  • Mystery shopping
  • Front-line employees

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Article
Publication date: 3 July 2020

Algorithmic methods to explore the automation of the appraisal of structured and unstructured digital data

Basma Makhlouf Shabou, Julien Tièche, Julien Knafou and Arnaud Gaudinat

This paper aims to describe an interdisciplinary and innovative research conducted in Switzerland, at the Geneva School of Business Administration HES-SO and supported by…

Open Access
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Abstract

Purpose

This paper aims to describe an interdisciplinary and innovative research conducted in Switzerland, at the Geneva School of Business Administration HES-SO and supported by the State Archives of Neuchâtel (Office des archives de l'État de Neuchâtel, OAEN). The problem to be addressed is one of the most classical ones: how to extract and discriminate relevant data in a huge amount of diversified and complex data record formats and contents. The goal of this study is to provide a framework and a proof of concept for a software that helps taking defensible decisions on the retention and disposal of records and data proposed to the OAEN. For this purpose, the authors designed two axes: the archival axis, to propose archival metrics for the appraisal of structured and unstructured data, and the data mining axis to propose algorithmic methods as complementary or/and additional metrics for the appraisal process.

Design/methodology/approach

Based on two axes, this exploratory study designs and tests the feasibility of archival metrics that are paired to data mining metrics, to advance, as much as possible, the digital appraisal process in a systematic or even automatic way. Under Axis 1, the authors have initiated three steps: first, the design of a conceptual framework to records data appraisal with a detailed three-dimensional approach (trustworthiness, exploitability, representativeness). In addition, the authors defined the main principles and postulates to guide the operationalization of the conceptual dimensions. Second, the operationalization proposed metrics expressed in terms of variables supported by a quantitative method for their measurement and scoring. Third, the authors shared this conceptual framework proposing the dimensions and operationalized variables (metrics) with experienced professionals to validate them. The expert’s feedback finally gave the authors an idea on: the relevance and the feasibility of these metrics. Those two aspects may demonstrate the acceptability of such method in a real-life archival practice. In parallel, Axis 2 proposes functionalities to cover not only macro analysis for data but also the algorithmic methods to enable the computation of digital archival and data mining metrics. Based on that, three use cases were proposed to imagine plausible and illustrative scenarios for the application of such a solution.

Findings

The main results demonstrate the feasibility of measuring the value of data and records with a reproducible method. More specifically, for Axis 1, the authors applied the metrics in a flexible and modular way. The authors defined also the main principles needed to enable computational scoring method. The results obtained through the expert’s consultation on the relevance of 42 metrics indicate an acceptance rate above 80%. In addition, the results show that 60% of all metrics can be automated. Regarding Axis 2, 33 functionalities were developed and proposed under six main types: macro analysis, microanalysis, statistics, retrieval, administration and, finally, the decision modeling and machine learning. The relevance of metrics and functionalities is based on the theoretical validity and computational character of their method. These results are largely satisfactory and promising.

Originality/value

This study offers a valuable aid to improve the validity and performance of archival appraisal processes and decision-making. Transferability and applicability of these archival and data mining metrics could be considered for other types of data. An adaptation of this method and its metrics could be tested on research data, medical data or banking data.

Details

Records Management Journal, vol. 30 no. 2
Type: Research Article
DOI: https://doi.org/10.1108/RMJ-09-2019-0049
ISSN: 0956-5698

Keywords

  • Archival appraisal
  • Algorithmic method
  • Appraisal criteria
  • Appraisal metrics
  • Automation appraisal
  • Data mining

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Article
Publication date: 1 September 2006

Performance appraisals as a selection criterion in downsizing: A comparison of rank‐order and banding approaches

Mike Schraeder, Dennis R. Self and Douglas R. Lindsay

The primary purpose of this article is to examine two alternative approaches for the use of performance appraisals in selecting individuals out of the organization (i.e…

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Abstract

Purpose

The primary purpose of this article is to examine two alternative approaches for the use of performance appraisals in selecting individuals out of the organization (i.e. to be laid off). A rank‐order approach and a banding approach are compared to provide insight regarding issues associated with each approach.

Design/methodology/approach

Literature examining the status of downsizing as an organizational strategy, as well as some of the legal and practical considerations associated with the use of performance appraisals in downsizing decisions is reviewed as a precursor to an illustrated comparison of a rank‐order approach and banding approach to select individuals to be downsized. Actual performance appraisal scores for 106 individuals working in an organization were analyzed for the purposed of the comparative illustration.

Findings

The illustrative comparison highlights specific issues associated with using two different approaches for selecting individuals for an organizational downsizing.

Research limitations/implications

To provide a more comprehensive examination of rank‐order and banding approaches for selecting individuals for an organizational downsizing, larger samples from a variety of organizations in different industries would be insightful. Further, organizations considering either approach for the purpose of making downsizing decisions should more closely examine existing case law and legal precedents to insure compliance with appropriate laws.

Practical implications

The article highlights the potential dilemmas faced by organizations using a banding or rank‐order approach in making downsizing decisions.

Originality/value

The paper contributes to a growing body of literature emphasizing the importance of performance appraisals in organizations.

Details

Managerial Law, vol. 48 no. 5
Type: Research Article
DOI: https://doi.org/10.1108/03090550610715972
ISSN: 0309-0558

Keywords

  • Performance appraisal
  • Downsizing
  • Selection

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