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Case study
Publication date: 16 August 2016

Saida Farhanah Sarkam, Siti Khadijah Mohd Ghanie, Nur Sa’adah Muhamad and Khairul Akmaliah Adham

“Starting up a new company” and “development of technology-based venture”.

Abstract

Subject area

“Starting up a new company” and “development of technology-based venture”.

Study level/applicability

The target audiences for this study are advanced business or non-business undergraduate students and MBA students taking courses of entrepreneurship, management of innovation and organization theory and design.

Case overview

Yeayyy.com was a private limited company based in Bandar Baru Bangi, Selangor, a township located about 30 km south of Kuala Lumpur. It was founded by Mr Hazmin in early 2010 with a seed funding of RM150,000 (about US$50,000). By the end of 2014, its core businesses include developing mobile application (app), software and website, as well as conducting information technology (IT) training. The company had developed its own animation cartoon, Oolat Oolit, and had commercialized several mobile app inventions. These mobile apps include a Jawi (traditional Malay writing system) app, mobile games and Facebook apps which were compatible with most mobile operating systems. Since its inception, Yeayyy.com had aspired to follow the footsteps of the internationally acclaimed Malaysian home-grown animation production house, Les’ Copaque, which had produced the popular Upin Ipin series. Similar to Les’ Copaque, Yeayyy.com also planned to commercialize its in-house characters into TV series and to market related merchandises, along with its collaborative partner, CikuTree Studio. However, by the end of 2014, the company’s seed funding had depleted, thus forcing Mr Hazmin to strategize for the company’s future.

Expected learning outcomes

Understanding the process of entrepreneurship and technology-based venture development enables case analysts to apply the concepts in many situations involving business opportunities and company development.

Subject code

CSS:3 Entrepreneurship.

Details

Emerald Emerging Markets Case Studies, vol. 25 no. 6
Type: Case Study
ISSN: 2045-0621

Keywords

Open Access
Article
Publication date: 27 December 2021

Gabrielle Samuel and Federica Lucivero

In April 2020, it was announced that NHSX, a unit of the UK National Health Service (NHS) responsible for digital innovation, was developing a contact tracing app that…

Abstract

Purpose

In April 2020, it was announced that NHSX, a unit of the UK National Health Service (NHS) responsible for digital innovation, was developing a contact tracing app that would offer a digital solution to managing the COVID-19 pandemic. Despite the urgency with which the app was developed, a clear commitment was made to designing the technology in a way that enshrined key ethical principles, and an ethics advisory board (EAB) was established to provide timely advice, guidance and recommendations on associated ethical issues. Alongside this, there were extensive criticisms of how NHSX adhered to ethical principles in the handling of the app development-criticisms that require empirical exploration. This paper explores how ethics was incorporated into decision-making during governance processes associated with the development of app.

Design/methodology/approach

Interviews were conducted with those involved in the app's development/governance, those with a consulting role associated with the app, or those who sat on the EAB.

Findings

The EAB fulfilled an important role by introducing ethical considerations to app developers. Though at times, it was difficult to accommodate key ethics principles into governance processes, which sometimes suffered from little accountability.

Originality/value

While several articles have provided overviews of ethical issues, or explored public perceptions towards contact tracing apps, to the best the authors, knowledge this is the first empirical piece analysing ethics governance issues via stakeholder interviews.

Details

International Journal of Health Governance, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 2059-4631

Keywords

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Article
Publication date: 8 December 2020

Charlotte A. Sharp, Mike Bresnen, Lynn Austin, Jillian McCarthy, William G. Dixon and Caroline Sanders

Developing technological innovations in healthcare is made complex and difficult due to effects upon the practices of professional, managerial and other stakeholders…

Abstract

Purpose

Developing technological innovations in healthcare is made complex and difficult due to effects upon the practices of professional, managerial and other stakeholders. Drawing upon the concept of boundary object, this paper explores the challenges of achieving effective collaboration in the development and use of a novel healthcare innovation in the English healthcare system.

Design/methodology/approach

A case study is presented of the development and implementation of a smart phone application (app) for use by rheumatoid arthritis patients. Over a two-year period (2015–2017), qualitative data from recorded clinical consultations (n = 17), semi-structured interviews (n = 63) and two focus groups (n = 13) were obtained from participants involved in the app's development and use (clinicians, patients, researchers, practitioners, IT specialists and managers).

Findings

The case focuses on the use of the app and its outputs as a system of inter-connected boundary objects. The analysis highlights the challenges overcome in the innovation's development and how knowledge sharing between patients and clinicians was enhanced, altering the nature of the clinical consultation. It also shows how conditions surrounding the innovation both enabled its development and inhibited its wider scale-up.

Originality/value

By recognizing that technological artefacts can simultaneously enable and inhibit collaboration, this paper highlights the need to overcome tensions between the transformative capability of such healthcare innovations and the inhibiting effects simultaneously created on change at a wider system level.

Details

Journal of Health Organization and Management, vol. 35 no. 2
Type: Research Article
ISSN: 1477-7266

Keywords

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Article
Publication date: 12 May 2021

Fernanda Francielle de Oliveira Malaquias and Romes Jorge da Silva Júnior

This paper aims to investigate the use of m-government applications for public services providing in Brazil. As a secondary objective, the paper aims to analyze the…

Abstract

Purpose

This paper aims to investigate the use of m-government applications for public services providing in Brazil. As a secondary objective, the paper aims to analyze the relationship between the use of m-government applications and development.

Design/methodology/approach

To achieve the objective of this research, the 100 smartest cities of Brazil were selected and the mobile apps provided by their local governments were identified. Both qualitative and quantitative methods were adopted, including content analysis technique, chi-square test and regression analysis.

Findings

The results show that mobile apps developed by local governments of Brazilian smart cities include information and public services access, health, education, security, tourism, water supply system, environment, among others. The results also show a positive relationship between apps downloads and development indexes.

Social implications

This paper emphasizes the social side of information technology, showing that it can contribute to the implementation of more inclusive cities that respond to the needs and interests of their citizens.

Originality/value

This paper presents empirical evidences of the potential benefits of m-government technologies for development in an emerging country. Moreover, it highlights how mobile applications developed by local governments may lead to a better quality of life of the population, considering a comprehensive approach of development that involves its economic, social and human dimensions.

Details

Information Technology & People, vol. 34 no. 4
Type: Research Article
ISSN: 0959-3845

Keywords

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Article
Publication date: 13 February 2017

Kimberly Mullins

This paper aims to describe a case study illustrating the systematic approach librarians used to develop of an information literacy mobile application (app) prototype that…

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1515

Abstract

Purpose

This paper aims to describe a case study illustrating the systematic approach librarians used to develop of an information literacy mobile application (app) prototype that aids students in performing research tasks “on the go”.

Design/methodology/approach

The initial findings from a student survey on technology use indicated the value of an information literacy mobile application. The analysis, design, development, implementation and evaluation approach was used to develop the app. Alpha and small-scale usability testing was performed to evaluate the prototype’s readiness for deployment.

Findings

The survey analysis indicated that students were not using mobile devices as expected for library related tasks. Student suggestions for improving their library experiences included mobile access to the libraries’ digital collection, mobile reference support and an application that assisted them in effectively using these resources. Usability studies indicated a positive response to the app and its readiness for beta testing among the inclusive student population.

Originality/value

To the author’s knowledge, this is the first native information literacy mobile application whose aim is to help students with research on the go. The step-by-step approach used for each phase of development, as well as the implications for success, may serve as a model for libraries’ seeking to enhance their mobile resources.

Details

Reference Services Review, vol. 45 no. 1
Type: Research Article
ISSN: 0090-7324

Keywords

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Article
Publication date: 2 December 2021

Zainab Ajab Mohideen, Arslan Sheikh and Kiran Kaur

A surge of library activities and technological advances have increased the demand for data accuracy and agility among library clientele. Therefore, novel approaches are…

Abstract

Purpose

A surge of library activities and technological advances have increased the demand for data accuracy and agility among library clientele. Therefore, novel approaches are needed to extend library services. This paper aims to introduce the implementation of a prototype mobile library application (app) designed using an in-house open source system, Koha.

Design/methodology/approach

This paper presents a case study using a metamorphosis process to create mobile apps. This case study is tested based on the library services with a set of activities during the system acceptance test (SAT) and also user acceptance test (UAT). An application programming interface (API) used to support two-way communication, including system-to-component and system-to-system connectivity. The design, features and advantages of this mobile app are discussed, illustrated and analyzed. The case study reports the mobile app version development from the Koha Open Source Library Information System.

Findings

The app was tested using user acceptance test (UAT) and system acceptance test (SAT) by library staffs who found it functional, accessible, appealing and useful. Features such as Online Public Access Catalog search, library collection scanning, patron accounts, patron personal book collection, circulation, librarian chat, QR codes for borrowing books, social media integration and notifications of library activities and events were successfully tested. This process was useful for the creation of a mobile app based on the existing library System-Koha Open Source System.

Research limitations/implications

This study is limited to a case study of a national university in Malaysia.

Practical implications

This study has some practical implications for implementing library mobile applications, e.g. it will encourage librarians to implement library applications in libraries.

Originality/value

This study is useful for mobile developers and libraries that plan to offer mobile library services to their patrons. This paper presents a case study of metamorphosis existing process of library open source System-Koha Open Source System.

Details

Digital Library Perspectives, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 2059-5816

Keywords

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Article
Publication date: 31 August 2012

Tamara Pianos

The author developed a specialized app to cater to the needs of researchers in business and economics. At the same time the number of library apps in general increased…

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1329

Abstract

Purpose

The author developed a specialized app to cater to the needs of researchers in business and economics. At the same time the number of library apps in general increased dramatically. This article intends to put the author's efforts in developing a specialized app into the context of the development of mobile apps for library users in general.

Design/methodology/approach

This paper reviews a number of seminal papers on the development of library apps and sets the description of the development of the EconBiz app against the developments in general. Users' needs in relation to library apps seem mostly pretty basic, yet some of these needs are still hard to meet.

Research limitations/implications

The use of mobile phones, the services available on mobile devices and the availability of library apps are changing rapidly, so some findings might be outdated by the time the respective papers were published.

Originality/value

This paper brings together the findings of a number of studies and surveys against the practical implications of developing an individual app.

Details

Library Hi Tech, vol. 30 no. 3
Type: Research Article
ISSN: 0737-8831

Keywords

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Article
Publication date: 19 June 2017

Michael Eric Stevenson and John Gordon Hedberg

This paper presents a thematic review of app-enabled learning in the context of recent developments in mobile technology and m-learning. Three key themes are presented…

Downloads
1043

Abstract

Purpose

This paper presents a thematic review of app-enabled learning in the context of recent developments in mobile technology and m-learning. Three key themes are presented that reflect the issues that teachers, school leaders and systems have grappled with in recent years.

Design/methodology/approach

Drawing on findings from a range of case studies and literature reviews, the present time is examined as an opportunity to explore more pedagogically informed uses of mobile devices, and “app smashing” is suggested as an approach that moves the learner beyond the underlying limitations of constraining the learning to individual apps.

Findings

Findings include the benefits and limitations of mobile devices for learning in current education institutions. The paper also highlights several contexts where “app smashing” has been achieved and identifies the implications for educators across all educational contexts moving forward.

Research limitations/implications

While educators and learners alike continue to wrestle with understanding and meaningfully using a growing number of tools, platforms and ecosystems, more recent paradigms such as cloud computing now point to “device agnosticism” and “convergence” as the new normal (Garner et al., 2005; Prince, 2011).

Practical implications

At the same time, there is the emergence of what Rideout et al. (2013) refer to as the “app gap”, in which “lower-income children (ages 0-8) have more than 50 per cent less experience using mobile devices than higher-income children in the same age group” (p. 10). Combined with the problems of app overload, the lack of institutional support, insufficient guidance and unclear policy, there remain some pressing issues that need to be addressed.

Social implications

By designing the learning task as independent of the technology, the teacher is arguably better equipped to carefully and purposefully select apps as cognitive steppingstones within the learning task, resulting in tasks that more consistently challenge students to develop a wide range of digital skills. As Berson et al. (2012) note, through the use of carefully selected apps, students “learn a new form of literacy as they move between apps and engage in both personalized and collaborative learning experiences” (p. 89).

Originality/value

The paper sheds light on the areas where mobile devices are most likely to benefit learning in the coming years.

Details

Interactive Technology and Smart Education, vol. 14 no. 2
Type: Research Article
ISSN: 1741-5659

Keywords

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Article
Publication date: 2 September 2019

Feng Xu, Songshan (Sam) Huang and Shuaishuai Li

This study aims to examine the effects of three aspects of perceived advantage (i.e. time-saving, money-saving and convenience) on Chinese consumers’ continuance usage…

Abstract

Purpose

This study aims to examine the effects of three aspects of perceived advantage (i.e. time-saving, money-saving and convenience) on Chinese consumers’ continuance usage intention and behavior of using tourism mobile applications (apps) in the context of Chinese society and culture.

Design/methodology/approach

Survey data were collected at 20 key tourist attractions in Jinan, China from tourists who visit the attractions. Structural equation modeling was applied to test the hypothetical model.

Findings

Empirical findings revealed that time-saving directly affected consumers’ continuance usage intention but did not influence user behavior; on the contrary, money-saving had a direct effect on user behavior, but not on intention. Convenience was found to affect both intention and behavior and had a much stronger total effect on user behavior than time-saving and money-saving.

Research limitations/implications

The study findings offer insights into the further development of tourism mobile apps. While money-saving can be an effective marketing offer for user adoption of tourism mobile apps, tourism mobile apps operators should further tap into the value of time and convenience in designing and developing tourism mobile apps.

Originality/value

The study expands on practical knowledge of Chinese consumers’ behavior toward using tourism apps.

Details

International Journal of Culture, Tourism and Hospitality Research, vol. 13 no. 3
Type: Research Article
ISSN: 1750-6182

Keywords

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Article
Publication date: 18 May 2018

Sultan Muhaya Al-Daihani, Mai R. Almutairi, Reem Alonaizi and Samarkand Mubarak

The purpose of this paper is to explore the perceptions of Kuwait University students majoring in the social sciences, faculty members and academic librarians toward…

Abstract

Purpose

The purpose of this paper is to explore the perceptions of Kuwait University students majoring in the social sciences, faculty members and academic librarians toward mobile library applications (apps), which are not currently available. These technologies are highly desirable for students, but many libraries struggle to properly implement them.

Design/methodology/approach

Quantitative survey questionnaires were distributed to 400 undergraduate students, of which 184 valid and completed questionnaires were collected. In addition, three focus groups were conducted with social sciences graduate students, academics and librarians to further explore attitudes and perspectives toward library apps.

Findings

A majority of respondents (62 per cent) visited the academic library less than five times per month or never, but a smaller majority (57 per cent) also preferred to use a combination of computers and mobile devices to access library information. The most desirable student uses for library apps involved access to basic information or services such as library hours, book renewal or catalog searches. Most potential barriers to student use of library apps received low scores; only slow internet speed was considered a significant problem. Focus group discussions clarified that major concerns regarding the implementation of library apps included the potential cost, knowledge, training and administrator support for these efforts.

Originality/value

This study highlights the unique interest in, and barriers to, library app implementation at Kuwait University, while providing an informative structure for similar studies and considerations elsewhere.

Details

Information and Learning Science, vol. 119 no. 5/6
Type: Research Article
ISSN: 2398-5348

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