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The purpose of this article is to investigate the factors that explain the reasons why customers may be willing to use chatbots in Zimbabwe as an e-banking customer service gateway, an area that remains under researched.

The research study applied a cross-sectional survey of 430 customers from five selected commercial banks conducted in Harare, the capital city of Zimbabwe. Hypotheses were tested using structural equation modelling.

The research study showed that a counterintuitive intention to use chatbots is directly affected by chatbots' expected performance, the habit of using them and other factors.

To better appreciate the current research concept, there is a need to replicate the same study in other contexts to enhance generalisability.

Chatbots are a trending new technology and are starting to be increasingly adopted by banks and they have to consider that customers need to get used to them.

This study contributes to bridging the knowledge gap as it investigates the factors that explain why bank customers may be willing to use chatbots in five selected commercial Zimbabwean banks. This is a pioneering study in the context of a developing economy such as Zimbabwe.

BY February most of the parties, which are a gracious feature of modern libraries, are over. They arise from Staff Guilds, which now in most libraries associate the workers, and some of them are on a large scale. We have been represented at only a few of these but there seems to be a great fund of friendliness upon which the modern librarian can draw nowadays. An interesting one was that of the National Central Library Staff which, by a neighbourly arrangement, was held at Chaucer House. A reunion has been held of old and new members of the Croydon Staff Guild and no doubt there were many others. One New Year party was a small but notable dinner at Charing Cross Hotel where the 100th issue of The Library Review was toasted eloquently by the President of the Library Association and amongst the guests were Mr. C. O. G. Douie who was secretary of the Kenyon Committee of the 1927 Library Report and well‐known librarians and journalists. To us it was notable for the assertion by Mr. R. D. Macleod that amongst the young writers were too many who wrote glibly but without that research which good professional writing demanded; but he was sure that where intelligent industry was shown any article resulting would find a place in library journals.

“UNDER the clock at Charing Cross Station at 8.30 p.m.” So ran our instructions for Thursday, April 13th. The weather for a fortnight past had brought snow, a wind that was nipping and eager, and weather prophets were not sanguine. One London periodical indeed had burst out with a quotation from Browning adapted to the circumstances:

Examines literature surrounding several issues concerning interlibrary lending (ILL). Reviews the value given to statistical analysis in ILL. Discusses the importance of acquiring documents speedily and reliably. Looks at the increasing demand for old and precious materials through ILL and whether special privileges given to researchers are justified. Finally, outlines the role of ILL for school libraries.

In order to succeed in an action under the Equal Pay Act 1970, should the woman and the man be employed by the same employer on like work at the same time or would the woman still be covered by the Act if she were employed on like work in succession to the man? This is the question which had to be solved in Macarthys Ltd v. Smith. Unfortunately it was not. Their Lordships interpreted the relevant section in different ways and since Article 119 of the Treaty of Rome was also subject to different interpretations, the case has been referred to the European Court of Justice.

According to our favourite but unreliable history book, James I slobbered at the mouth and was “a bad king”, but it is somewhat doubtful whether this is a fair summing up of this frequently foolish monarch. He had his points, and he certainly had opinions he did not hesitate to voice. On the smoking of tobacco he wrote: “It is a custom loathsome to the eye, hateful to the nose, harmful to the brain, dangerous to the lungs …” and much more besides, to the same effect, but he was quite unsuccessful in checking the growth of a habit (pleasant or pernicious, as you prefer) that during the last half‐century has reached dimensions far exceeding anything dreamed of by the wisest fool in Christendom. Right up to the present time, however, there has persisted in various places and among various classes of people, the feeling that there was something inherently near‐evil in tobacco smoking and there have long been organized movements to discourage the habit, although the grounds for these activities have often been rather vague. Smoking was said to stunt a boy's growth, it was a waste of money, and anyway it was something done purely for pleasure and must therefore by Victorian standards be “wrong”, or at least not quite proper.

In August 1988 we invited readers to respond to a questionnaire. We'd had one in 1983 and as our August Contemporary, The Library Association Record, was doing a survey, we thought we had better have another go.

OUR new features of record and reminiscence appear to have been appreciated by our readers; and, as this number shows, we continue with increased pages and are endeavouring to extend our scope to meet every kind of library interest. There is an atmosphere, of change and, as some think, of crisis, in library matters, especially in those of the public library. The winter to which our minds turn in mid‐September is likely to be interesting and may bring decisions of various kinds. We hope to reflect them, and, as is our invariable custom, invite readers to use us to express their views as well as their experiences.

IT is remarkable how great is generally, and often inarticulately, believed to be the influence of books on behaviourism—that the knowledge which books impart can and does stimulate a reader into predictable patterns of behaviour.

As our correspondent on another page suggests, the economic crisis may have reactions upon libraries. The most obvious one he mentions is the increased difficulty we shall experience in obtaining American books. Not all libraries, public or private, make any special collection of books published in the United States, although there has been an increasing tendency to buy more as the relations of the two countries have grown closer through their common struggle; in fact, we know libraries which have spent many hundreds of pounds in the course of the past year or two on the select lists of books which have been made for us by American librarians. It is most unfortunate that the manipulation of dollar currency should have brought about a situation in which even the exchange of ideas between the countries becomes more difficult. One suggestion might be made and that is that our American colleagues should continue to sift the literature of this time of famine for us, so that further select lists may be available in better days.