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The purpose of this paper is to examine how hybrid organisations combine institutional logics to tackle complex social needs.

A multiple case study design was followed, and cases were selected using a two-staged sampling process. Using qualitative analysis, the mechanisms through which logics are selected, prioritised and get integrated in the strategies and practices of these organisations are illustrated.

The study contributes to the literature on hybrid organisations and their ability to address social problems in two important ways. First, the paper reveals through the concept of institutional rationality why market-based organisations emerge to address complex social needs in a complex institutional context. Second, the study demonstrates that there is heterogeneity in how logics are blended externally in their strategies and in how logics are integrated internally within the organisation.

All the cases are selected from India; hence the possibility that the findings are valid only for countries with similar institutional and socio-economic contexts cannot be negated.

The policy implication is that if business organisations should embrace social goals substantively, a regulation in the form of CSR is not enough. Instead, there should be institutional provisions to promote such hybrid organisational forms where alternative logics such as community, profession, etc., are part of the core logics of the organisation.

This study connects the strategic choices of organisations with their institutional logics’ configuration in the Indian context.

Begins by considering whether the economic theory of the supply, nature and demand for biographies developed by James M. Buchanan and Robert Tollison might apply to this autobiography. Outlines Tisdell’s experiences in his pre‐school years (1939‐1945), at school (1946‐1956) and as a university student (1957‐1963). Covers the period of his first appointment as a temporary lecturer at the Australian National University (1964) and of his postdoctoral travelling scholarship (1965) which took him to Princeton and Stanford and the period of his employment from 1966 onwards. His family and its history are given particular attention.

The purpose of this investigation is to gain insight into parents' perceptions of benefits vs burdens (value) of educational and healthcare service received for their child with ASD. Parents are the main integrators of long-term educational and healthcare service for their child with ASD.

Design/methodology/approach included (1) a sentiment analysis of discussion forum posts from an autism message board using a rule-based sentiment analysis tool that is specifically attuned to sentiments expressed in social media and (2) a qualitative content analysis of one-on-one interviews with parents of children diagnosed with ASD, complemented with interviews with experienced educators and clinicians.

Findings reveal the link between customized service integration and long-term benefits. Both parents and service providers emphasize the need to integrate healthcare and educational service to create holistic long-term care for a child with ASD. Parents highlight the benefits of varied services, but availability or cost are burdens if the service is not publicly provided, or covered by insurance. Service providers' lack of experience with ASD and people's ignorance of the challenges of ASD are burdens.

Ensuring health outcomes for a child with ASD requires an integrated service system and long-term, customer-centric service process because the scope of service covers the child's entire childhood. Customized educational and healthcare service must be allocated and budgeted early in order to reach the goal of a satisfactory service output for each child.

This is the first service research to focus on parents' challenges with obtaining services for their child with ASD. This paper provides service researchers and managers insight into parents' perceptions of educational and healthcare service value (i.e. benefits vs. burdens) received for their child with ASD. These insights into customer-centric perceptions of value may be useful to research and may help service providers to innovate and provide integrated service directly to parents, or indirectly to service providers, who serve children with ASD.

BODLEY came into the news royally last month when the King opened the extension. This had been ready early in the war, but was too attractive to the Government as refuge offices to be allowed to be used for its own work. It rendered excellent war service, not all of it quite unconnected with library work. Now it stands as the first considerable library building to come into action in the post‐war era. It is significant that the Bodleian, from the days of the Founder, has always been pressed for space and its experiments in underground storage and in bookcases on rails, packed like the drawers in a cupboard have been useful to many other libraries. One of the newspapers tells us that the new building has solved the problem of storage for two hundred years. This is an interesting attempt at prophecy. There is no library building on a great scale in England, except the Bodleian, which has survived in its original form for even a hundred years and we may safely leave the librarians of two centuries hence with the conviction that no building devised today will, unaltered, continue to satisfy their needs. It is one of the disturbing certainties that libraries will continue to grow beyond the expectations of any present moment now or hereafter. Meanwhile we rejoice with Oxford that at least one of our national libraries is for the present housed adequately.

SEPTEMBER, by a traditional impulse, has always represented to some minds the beginning of the most active period in the library year. This year the month that sees the close of the holiday season, the shortening day and lengthening evening, holds fairer promises and greater difficulties than any in the past six years or perhaps in the past twenty‐five. It sees large programmes in prospect but many fences to be surmounted and, if the physicists are right, the beginning of a new era. It is doubtful if, in so short a space of time as that which has elapsed since we last wrote, so many important events have occurred. The entirely new political alignment may have its effects on our post‐war policy. We hope the library will never again be the protege of a political party because that means that it becomes thereby the target of the opposition—as was the case when in London a change of party in local government brought about the wreck for a generation of at least one library service which had the misfortune to have been initiated by the other party. We have however, no immediate apprehensions about public libraries in present circumstances.

The purpose of this paper is to investigate how organizational orators cope with situations where they must simultaneously address several audiences with clashing interests, conflicting identities and contradictory interpretations of crucial issues.

The paper draws on both the classical rhetorical tradition and various contemporary disciplines to delineate, conceptualize and critically discuss a repertoire of rhetorical strategies for dealing with composite audiences.

There are at least nine distinct strategies for dealing with the problem. Most of them make problematic assumptions about audiences. The most promising strategy involves shifting and blending frames.

Most managers will stand in situations where they have to cope with multiple and mutually antagonistic audiences. This paper provides practical suggestions for how to go about it.

The paper isolates and investigates a problem that was largely overlooked by classical rhetoricians, and contemporary scholars still underestimate its ubiquity, its complexity and its urgency. Apart from improving our grasp of the problem, the paper provides a comprehensive overview of potential solutions, and shows their shortcomings.

Examines access to justice, within the Australian context of an adversarial system, from a consumer’s perspective. It is argued that the current system of justice represents the most conservative element of Australian society and that the courtroom discourse structure and the legal professional code of practice do little to ensure access to justice or quality of service. Inequality in communication and in the distribution of wealth, affecting all spheres of social life, especially the legal system, pose major barriers to access to justice. Stemming from these two principal barriers to equality in access to justice, a multitude of other barriers are perceived to exist. These perceived barriers are magnified by various platforms of social and political analysis as well as historical, contextual factors and administrative action. Attention is drawn to the emerging need for a continuous alignment of administrative and justice systems with democratic justice principles and global social changes.