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This article aims to explore the concept of chain value of the public port system in Ecuador from the perspective of importing/exporting companies, analyzing how perceived value in the use of port services affects customer satisfaction and the intermediate links of the influence of trust and commitment on customer loyalty.

Relying on a survey of 634 Ecuadorian companies with experience in international trade as port users and a theoretical framework well-established in the literature on consumer behavior, the empirical study found evidence of a positive and significant relationship with the knowledge of chain effects.

The findings confirm the chain effect and reveal ways to maintain an ongoing satisfactory, trust and committed relationship with users, thereby ultimately gaining and maintaining their loyalty. The conclusions suggest how this postulate can help to close the gap referred to the effective management of port services, and point out that port managers should be concerned with a continuous in-depth understanding of the perceived value and its chain effects.

The authors add evidence of the use of the postulate of the chain of effects on these dimensions, whose applicability is very well established, tested and consensual for the doctrine in industrial marketing. In contrast, it is scarcely present in the port relationship with its users.

Financial inclusion in Peru has been addressed through coverage, quality of financial services, movement of transactions, and service points. The purpose of this chapter is to evaluate for the department of Ancash, Peru, the link between financial inclusion and its socioeconomic factors. Socioeconomic variables and financial inclusion of the Ancash department of the National Household Survey are taken as indicators, later contrasted through the logit model, with the financial inclusion variable being the explained variable.

There is evidence of positive and negative relationships between financial inclusion and socioeconomic variables; these are important components for planning financial inclusion. Raising the levels of formal employment, the educational level and considering the area of residence would be a strategy to generate a dynamic of inclusion in the department of Ancash.

This paper aims to present implementation of temporary sheltering areas (TSAs), in case of earthquakes for Quito, as a low-cost mitigation project in developing countries. Four pilot TSAs were built and a limited communication effort was implemented by municipality. Years after, effectiveness of the project was evaluated.

TSA locations were chosen considering technical aspects, using a weighted decision matrix through an analytical hierarchy process defined with private and public sector professionals. Four pilot TSAs were built and information about them was spread including a hazard signage program targeted to the population.

After a year, communication effort conceived by the municipality ended, decision-makers changed and a M5.1 local earthquake hit the city, causing few casualties and structural damage. Population and municipality officials had forgotten about the project. TSA facilities were out of service. Four years later, authorities changed again, TSA changed their use, hazard signage program was abandoned and population was completely unaware about the project.

TSA project is a suitable low-cost disaster management initiative for developing countries. However, if a sustainable communication is not performed, suitable mitigation projects could be ineffective in time.

This paper demonstrates how to implement TSAs in cities with limited resources and following a rational decision procedure. It remarks benefits and mistakes detected years after that could improve decisions in similar preparedness initiatives against earthquakes in other developing countries.