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This article aims to explore the concept of chain value of the public port system in Ecuador from the perspective of importing/exporting companies, analyzing how perceived value in the use of port services affects customer satisfaction and the intermediate links of the influence of trust and commitment on customer loyalty.

Relying on a survey of 634 Ecuadorian companies with experience in international trade as port users and a theoretical framework well-established in the literature on consumer behavior, the empirical study found evidence of a positive and significant relationship with the knowledge of chain effects.

The findings confirm the chain effect and reveal ways to maintain an ongoing satisfactory, trust and committed relationship with users, thereby ultimately gaining and maintaining their loyalty. The conclusions suggest how this postulate can help to close the gap referred to the effective management of port services, and point out that port managers should be concerned with a continuous in-depth understanding of the perceived value and its chain effects.

The authors add evidence of the use of the postulate of the chain of effects on these dimensions, whose applicability is very well established, tested and consensual for the doctrine in industrial marketing. In contrast, it is scarcely present in the port relationship with its users.

The purpose of this article is to analyse first-generation Chilean students' transition experiences from secondary school to university.

This article presents the analysis results of 12 visual narratives of first-generation Chilean university students, who provided an account of their transition experience from secondary school to university. Participants explored the connections between their most valuable learning experiences during photo-elicitation interviews. The study used Quinn's notion of imagined social capital to understand the transition experience.

The analysis reveals the significance of secondary school experiences in understanding students' attitudes toward the university. In an extremely segregated school system, participants' secondary school experiences demonstrated a strong bond with classmates from their social class and a feeling of distance from institutions and their hierarchical structure. In this context, the university space is symbolically recreated into a learning space consistent with their social background.

The research study highlights the need to increase understandings of school experiences and how these shape university transitions in order to effectively support students during the first years of university. In addition, it draws attention to the need to develop strategies that recognize the complex, collective and contextualized understandings of students' transition.

The research aimed to understand the experience of transition of first generation students from their own narratives and relational perspectives in contrast with the prevailing paradigms which are often individualized and linear.

Financial inclusion in Peru has been addressed through coverage, quality of financial services, movement of transactions, and service points. The purpose of this chapter is to evaluate for the department of Ancash, Peru, the link between financial inclusion and its socioeconomic factors. Socioeconomic variables and financial inclusion of the Ancash department of the National Household Survey are taken as indicators, later contrasted through the logit model, with the financial inclusion variable being the explained variable.

There is evidence of positive and negative relationships between financial inclusion and socioeconomic variables; these are important components for planning financial inclusion. Raising the levels of formal employment, the educational level and considering the area of residence would be a strategy to generate a dynamic of inclusion in the department of Ancash.

Drawing upon social capital theory, this research aims to explore the influence of three dimensions of green intellectual capital (GIC) (i.e. green human capital [GHC], green structural capital and green relational capital) on green supply chain integration (GSCI) (i.e. green supplier, internal and customer integration), and the mediating effect of supply chain transformational leadership (SCTL).

To verify the hypothesized relationships, the authors conduct hierarchical regression analysis and bootstrapping method with two-waved survey data collected from 317 Chinese manufacturing firms.

The findings suggest that both green structural and relational capital positively influence three dimensions of GSCI, while GHC only positively affects green internal and customer integration. In addition, SCTL mediates the impacts of green structural and relational capital on three dimensions of GSCI and mediates the impacts of GHC on green supplier and internal integration.

This research contributes to the GSCI literature and practice by deeming GIC as an intangible resource that can enhance GSCI and revealing the mediating role of SCTL.

This paper aims to present implementation of temporary sheltering areas (TSAs), in case of earthquakes for Quito, as a low-cost mitigation project in developing countries. Four pilot TSAs were built and a limited communication effort was implemented by municipality. Years after, effectiveness of the project was evaluated.

TSA locations were chosen considering technical aspects, using a weighted decision matrix through an analytical hierarchy process defined with private and public sector professionals. Four pilot TSAs were built and information about them was spread including a hazard signage program targeted to the population.

After a year, communication effort conceived by the municipality ended, decision-makers changed and a M5.1 local earthquake hit the city, causing few casualties and structural damage. Population and municipality officials had forgotten about the project. TSA facilities were out of service. Four years later, authorities changed again, TSA changed their use, hazard signage program was abandoned and population was completely unaware about the project.

TSA project is a suitable low-cost disaster management initiative for developing countries. However, if a sustainable communication is not performed, suitable mitigation projects could be ineffective in time.

This paper demonstrates how to implement TSAs in cities with limited resources and following a rational decision procedure. It remarks benefits and mistakes detected years after that could improve decisions in similar preparedness initiatives against earthquakes in other developing countries.