Search results

1 – 2 of 2
Article
Publication date: 4 July 2023

John Buschman

The broader analytical framing of systematically distorted communication (SDC) helps extract value out of the enormous amount of scholarship on fake news.

Abstract

Purpose

The broader analytical framing of systematically distorted communication (SDC) helps extract value out of the enormous amount of scholarship on fake news.

Design/methodology/approach

The massive literature on fake news has been the subject of handbook overviews, systematic literature reviews, summaries, taxonomies, citation studies and so on. Deploying these tools, the approaches that the literature takes can be characterized, Habermas' concept of systematically distorted communication (SDC) will then be presented in its context, reviewed and put to work to frame fake news research to tell us new things that individual pieces of specific analysis and research do not. Conclusions will be offered from this analysis.

Findings

Fake news research has become repetitive, revolving around themes such as the fate of journalism, the role of technology, remediating its effects and deep dives into definitional components (disinformation, misinformation, lies and so on). A broader framing of systematically distorted communication allows us to arrive at some conclusions about contemporary fake news: that it is a power strategy with a particular right-wing slant and it creates a sociology – that is, its own interpretive environment – hostile to democratic functioning. It answers the question: what is fake news for?

Originality/value

A perspective on fake news research is much needed and Habermas' concept is a useful framing mechanism for the large corpus of research. Systematically distorted communication asks – and answers – different questions of the research. Meanwhile, SDC itself is modified by its application to fake news research and contemporary conditions.

Details

Journal of Documentation, vol. 80 no. 1
Type: Research Article
ISSN: 0022-0418

Keywords

Article
Publication date: 9 November 2023

Jennifer F. Taylor, Sharon E. Beatty and Katherine J. Roberto

This paper aims to provide a better understanding of the prolonged consumption journey and how they are sustained by service providers’ use of habit-boosting strategies. Existing…

Abstract

Purpose

This paper aims to provide a better understanding of the prolonged consumption journey and how they are sustained by service providers’ use of habit-boosting strategies. Existing research is critically evaluated, and a research agenda is provided to inspire and guide future research.

Design/methodology/approach

This paper develops a conceptual framework that integrates habit and transformative consumer intervention theories with customer journey literature to explain the role of habit in sustaining prolonged consumption journeys. Habit-boosting strategies are introduced as mechanisms for service providers to facilitate their customers’ prolonged consumption journeys.

Findings

This paper argues that habit strength is a limited operant resource that often lacks resource integration efficiency and hinders customers’ abilities to sustain prolonged consumption journeys. Four distinct habit-boosting strategies are identified that provide the potential for service providers to facilitate their customers’ prolonged consumption journeys.

Originality/value

This study presents a typology of habit-boosting strategies and a research agenda that discusses a range of practically relevant and theoretically insightful contributions.

Details

Journal of Services Marketing, vol. 38 no. 1
Type: Research Article
ISSN: 0887-6045

Keywords

Access

Year

Last 3 months (2)

Content type

1 – 2 of 2