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Article

Dario Messina, Ana Cristina Barros, António Lucas Soares and Aristides Matopoulos

To study how supply chain decision makers gather, process and use the available internal and external information when facing supply chain disruptions.

Abstract

Purpose

To study how supply chain decision makers gather, process and use the available internal and external information when facing supply chain disruptions.

Design/methodology/approach

The paper reviews relevant supply chain literature to build an information management model for disruption management. Afterwards, three case studies in the vehicle assembly sector, namely cars, trucks and aircraft wings, bring the empirical insights to the information management model.

Findings

This research characterises the phases of disruption management and identifies the information companies use to recover from a variety of disruptive events. It presents an information management model to enhance supply chain visibility and support disruption management at the operational level. Moreover, it arrives at two design propositions to help companies in the redesign of their disruption discovery and recovery processes.

Originality/value

This research studies how companies manage operational disruptions. The proposed information management model allows to provide visibility to support the disruption management process. Also, based on the analysis of the disruptions occurring at the operational level we propose a conceptual model to support decision makers in the recovery from daily disruptive events.

Details

The International Journal of Logistics Management, vol. 31 no. 3
Type: Research Article
ISSN: 0957-4093

Keywords

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Article

Cristóvão Dinis Sousa, António Lucas Soares and Carla Sofia Pereira

In collaborative settings, such as research and development projects, obtaining the maximum benefit from knowledge management systems depends on the ability of the…

Abstract

Purpose

In collaborative settings, such as research and development projects, obtaining the maximum benefit from knowledge management systems depends on the ability of the different partners to understand the conceptualisation underlying the system’s knowledge organisation. This paper aims to show how information/knowledge organisation in a multi-organisation project can be made more effective if the domain experts are involved in the specification of the systems semantic structure. A particular aspect is further studied: the role of conceptual relations in the process of collaborative development of such structures.

Design/methodology/approach

An action-research approach was adopted, framed by a socio-semantic stance. A collaborative conceptual modelling platform was used to support the members of a research and development project in the process of developing a lightweight ontology aiming at reorganising all the project information in a wiki system. Data collection was carried out by means of participant observation, interviews and a questionnaire.

Findings

The approach to solve the content organisation problem revealed to be effective both in the result and the process. It resulted in a better-organised system, enabling more efficient project information retrieval. The collaborative development of the lightweight ontology embodied, in fact, a learning process, leading to a shared conceptualisation. The research results point to the importance of the elicitation of conceptual relations for structuring the project’s knowledge. These results are important for the design of methods and tools to support the collaborative development of conceptual models.

Originality/value

This paper studies the social process leading to a shared conceptualisation, a subject that has not been sufficiently researched. This case study provides evidence about the importance of the early phases of the construction of ontologies, mainly if domain experts are deeply involved, supported by appropriated tools and guided by well-structured processes.

Details

VINE Journal of Information and Knowledge Management Systems, vol. 46 no. 2
Type: Research Article
ISSN: 2059-5891

Keywords

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Article

Eric Costa, António Lucas Soares and Jorge Pinho de Sousa

This paper aims to study and explore the activities and the use of institutional network resources by industrial business associations (IBAs) to support and facilitate…

Abstract

Purpose

This paper aims to study and explore the activities and the use of institutional network resources by industrial business associations (IBAs) to support and facilitate internationalisation processes of small- and medium-sized enterprises (SMEs). Other goals are to understand the internationalisation follow-up process and the future vision of IBAs to improve this internationalisation support.

Design/methodology/approach

Based on empirical evidence and following an abductive approach, this paper presents a qualitative exploratory field research, providing insights from interviews performed with 20 IBAs based in Portugal.

Findings

The findings suggest that the current institutional network support to internationalisation is mainly provided through promotional activities; counselling, training and technical and legal support; information sharing; and cooperation with other institutional entities. Each support category is explored and explained and a new conceptual model is developed to represent these findings. Regarding the internationalisation follow-up, IBAs provide a continuous support for the international operations by using some instruments and mechanisms to assist SMEs after an internationalisation initiative. Finally, collaboration and the use of new information technology are the main aspects to improve IBAs’ support in a near future.

Research limitations/implications

The qualitative methodological approach adopted in this work can imply a larger difficulty to obtain a generalisation of the findings. Another limitation is that the participating IBAs are based in only one country.

Practical implications

Findings can help SMEs to understand the functioning and the benefits of using the institutional network resources of IBAs in overcoming their lack of resources to operate in international markets. IBAs can also understand their current position in terms of internationalisation support and think about new ways for improving this support.

Originality/value

This paper contributes to a better understanding of the influence of institutional networks in SME internationalisation by exploring the specific role of one of the institutional actors rather than focusing on the institutional network as a whole. Therefore, this study details the current activities and uncovers other types of support provided by IBAs that are not based on export promotion programmes. New knowledge is also obtained about the specific information content, information sources and means and channels of information sharing used by IBAs for supporting SME internationalisation.

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Article

José Antonio Soares, André Luiz Baptista Galvão, Lucas Vinicius Shigaki de Matos, Julia Cestari Pierucci, Katia Denise Saraiva Bresciani and Nadia Kassouf Pizzinatto

Marketing strategies can be used to leverage business in the service sector, specifically in veterinary medicine; among other benefits, it can make a difference in…

Abstract

Purpose

Marketing strategies can be used to leverage business in the service sector, specifically in veterinary medicine; among other benefits, it can make a difference in satisfaction and consequent customer loyalty. Marketing should be used with ethics and professionalism due is one administration area that contributes to effective management in the continuous pursuit of quality in the provision of services and demonstrate that veterinary clinics have much to gain if managed with support of marketing strategies. This paper aims to analyze the applicability of marketing strategies in the management of small animal clinics, such as guidelines to the entrepreneurs of this services sector.

Design/methodology/approach

Marketing literature is plentiful in proposing alternative strategies, whether focused on the achievement and loyalty of customers, whether to raise the competitiveness of an organization or simply to its survival in the market. In this study, some marketing strategies were selected, on secondary data research, in theoretical framework, to investigate their application in the practice of veterinary medicine. This study emphasizes promotional strategy toward communication with the market and construction of organizational image, using public relations as marketing strategy.

Findings

The use of marketing strategies is recommended in the management of small animal clinical practice, especially with respect to the high customer satisfaction by streamlining the procedures and optimizing veterinary services provision.

Originality/value

This study is different because it proposes an integrated system of management techniques in veterinary organizations, which will lead to better efficiency of attendance, adding value to the service provided and generating greater profitability for the organization, which positively reflects on the economic point of view and for the image of the company and its professionals, providing a better quality of life for both clients and their pets.

Details

International Journal of Pharmaceutical and Healthcare Marketing, vol. 11 no. 3
Type: Research Article
ISSN: 1750-6123

Keywords

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Article

Lucas Veiga Ávila, Thiago Antonio Beuron, Luciana Londero Brandli, Luana Inês Damke, Rudiney Soares Pereira and Leander Luiz Klein

Sustainability has become a global concern to deal with complex and unprecedent survival, social, political and peace issues. Higher education institutions play a key role…

Abstract

Purpose

Sustainability has become a global concern to deal with complex and unprecedent survival, social, political and peace issues. Higher education institutions play a key role in this transformation. This paper aims to conduct a comparative analysis by continents of innovation and sustainability barriers in universities. The document also offers opportunities and potential actions for universities to create initiatives to minimize barriers and move towards a sustainable future.

Design/methodology/approach

To carry out the study, 25 closed questions, composed of a five-point Likert scale, were applied to 283 university representatives (rectors, managers or specialists in the area of innovation and sustainability), to check the degree of application of the questionnaire.

Findings

From an exploratory statistical analysis, it was found that the main barriers were lacking of planning and focus, lacking of environmental committee, lacking of applicability and continuity of actions and resistance to changes. Among continents, Africa and Oceania presented the best innovation and sustainability indicators in universities. The main approach of this exploratory study on barriers in universities is as an international research, whose findings showed that several barriers currently prevent universities from getting involved in sustainable development efforts. However, as we debate sustainable development, which is gaining momentum, universities are supposed to move forward to overcome barriers for the sake of implementing goals and initiatives. In addition, universities must seize opportunities to contribute through innovation in teaching, research and initiatives to achieve the 17 sustainable development goals.

Research limitations/implications

This study has two main limitations: first, online research has involved professionals working in the field of sustainable development in higher education. Second, there were no interviews conducted to gather personal information with students and servers. However, the broad scope of the study and its strong international base provide important results that enable the design of an adequate profile of sustainability and innovation challenges that are currently found in universities.

Practical implications

The study showed that there is lack of knowledge management to connect science, technology, innovation and sustainability, to improve management conditions, innovate, make decisions, support initiatives, create incentives and control mechanisms. Trends suggest that future professional activities involve skills in dealing with complex problems, sometimes in careers and jobs yet to be created. Traditional teaching methods are generally only prepared for routine tasks and for existing jobs, thus requiring the creation of new approaches capable of stimulating creativity and autonomy, which are essential for the present and future demands of innovation and sustainability.

Social implications

The exploratory study on barriers in universities brings international research as main approach, which made it possible to check that several barriers currently prevent universities from getting involved in sustainable development efforts. However, as we debate sustainable development, which is gaining momentum, it is important that universities should move forward to overcome the barriers to implementation of goals and initiatives. In addition, universities should take advantage of opportunities to contribute through innovation in teaching, research and action to achieve the 17 sustainable development goals.

Originality/value

Developed countries are leaders in promoting sustainability, while developing or underdeveloped countries are laggards. In this approach, the study sought to verify the differences through a comparative analysis across continents. As for originality and innovation, this paper presents an international study in the view of specialists who respond based on the experience of their university.

Details

International Journal of Sustainability in Higher Education, vol. 20 no. 5
Type: Research Article
ISSN: 1467-6370

Keywords

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Article

Juan Carlos Lucas Aguirre, German Antonio Giraldo Giraldo and Misael Cortés Rodríguez

In order to understand interactions aw vs equilibrium moisture content (EMC) in fortified coconut powder, moisture sorption isotherms were constructed under different…

Abstract

Purpose

In order to understand interactions aw vs equilibrium moisture content (EMC) in fortified coconut powder, moisture sorption isotherms were constructed under different storage conditions in order to predict the changes in their physical, chemical and microbiological properties that occur during storage and processing, which are unique to each food.

Design/methodology/approach

For which the moisture sorption isotherms were determined at three different temperatures (15, 25 and 35 °C), in a range of water activity from 0.1 to 0.90. Nine models, namely, the GAB, BET, Oswin, Smith, Halsey, Henderson, Chung and Pfost, Peleg and Caurie equations, were fitted to the sorption data. Various statistical tests were adopted as criteria to evaluate the fit performance of the models.

Findings

Of the models tested, the Peleg model gave the best fit to experimental data (R2 = 0.997; RMSE = 0.276), across the full range of water activities and at different temperatures. Humidity of the monolayer (mo) was found between 2.54 and 2.34%, a fundamental parameter to define the storage and control conditions, given that it is considered the value at which the product is more stable. The net sorption isosteric heat (Qst) increased to maximum and then diminished with increased moisture content (Xw); maximum values were obtained in the Xw interval between 0.48 and 2.87% (db), being between 35.72 and 99.26 kJ/mol, where the maximum value indicates coverage of the strongest bond sites and higher adsorbate-adsorbent interaction.

Originality/value

These results provide reliable experimental data on water absorption isotherms of the CP + FAC important to determine optimal processing, storing and packaging conditions.

Details

British Food Journal, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 0007-070X

Keywords

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