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Article
Publication date: 1 August 2002

Pawan Budhwar, Andy Crane, Annette Davies, Rick Delbridge, Tim Edwards, Mahmoud Ezzamel, Lloyd Harris, Emmanuel Ogbonna and Robyn Thomas

Wonders whether companies actually have employees best interests at heart across physical, mental and spiritual spheres. Posits that most organizations ignore their…

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Abstract

Wonders whether companies actually have employees best interests at heart across physical, mental and spiritual spheres. Posits that most organizations ignore their workforce – not even, in many cases, describing workers as assets! Describes many studies to back up this claim in theis work based on the 2002 Employment Research Unit Annual Conference, in Cardiff, Wales.

Details

Management Research News, vol. 25 no. 8/9/10
Type: Research Article
ISSN: 0140-9174

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Article
Publication date: 1 May 1992

Annette Davies, Ian Kirkpatrick and Nick Oliver

This paper will investigate some of the theoretical and methodological problems associated with the way ‘culture’ is defined and studied in organizational settings. In…

Abstract

This paper will investigate some of the theoretical and methodological problems associated with the way ‘culture’ is defined and studied in organizational settings. In short we raise the fundamental question of how culture is understood and explained, i.e., how does one actually ‘discover’ the culture of an organization? The paper will consider these issues in the context of research conducted by the authors on organizational mergers in which culture is defined as a network of communication rules/norms.

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Management Research News, vol. 15 no. 5/6
Type: Research Article
ISSN: 0140-9174

Article
Publication date: 1 May 2002

Robyn Thomas and Annette Davies

Presents a gendered analysis of the reconstitution of professional subjectivities, as part of the New Public Management (NPM) discourse in the UK police service. Draws on…

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Abstract

Presents a gendered analysis of the reconstitution of professional subjectivities, as part of the New Public Management (NPM) discourse in the UK police service. Draws on texts generated from interviews with police uniform and civilian professional/managers in two constabularies. Explores the ways in which individuals have received and responded to the NPM discourse. Analysis of these texts suggests the promotion of specific gendered meanings of commitment, based on high visibility and unquestioning loyalty. Drawing on a Foucauldain feminist framework, illustrates how individuals exploit the weaknesses, contradictions and spaces revealed in the NPM discourse. This takes place through thought and action, stimulated by tension, discomfort, paradox and difference and may result in accomodation, adaptation or denial of the subject positions offered.

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Women in Management Review, vol. 17 no. 3/4
Type: Research Article
ISSN: 0964-9425

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Book part
Publication date: 1 January 2006

Paula R. Dempsey

This study uses a microanalysis of interaction approach to study how interactive service workers collaborate with one another in conversations to construct their…

Abstract

This study uses a microanalysis of interaction approach to study how interactive service workers collaborate with one another in conversations to construct their professional identity in the face of the rapid contextual change. The data consist of (1) a complex written exchange downloaded from an Internet listserv and (2) a mechanically recorded conversation and detailed transcript showing the exact sequence of turns in the conversation, overlapping utterances, laughter, and speech errors. Everyday descriptions in these conversations reveal how knowledge workers produce and reproduce professional identity and a shared culture in the ways they: (1) categorize themselves and other workers, (2) amend or collaborate on each other's characterizations of clients, and (3) negotiate local policies and rules as they intersect with professional values and emotional boundaries. The results demonstrate a need for opportunities to integrate the increasing complexity of interactive service into professional identity as a response to technological and social change.

Details

Advances in Library Administration and Organization
Type: Book
ISBN: 978-0-7623-1410-2

Article
Publication date: 1 April 1990

Nick Oliver

Based on case studies collected at two UK factories, the issueswhich arise during JIT implementation are examined. These cases showthat the changes involved in a move…

Abstract

Based on case studies collected at two UK factories, the issues which arise during JIT implementation are examined. These cases show that the changes involved in a move towards JIT have a political dimension. The implication is drawn that, in implementing a JIT system, production managers need to consider the strategic aspects of the change as much as they do the machines and materials aspects. An equally strategic approach to human resource management is indicated.

Details

International Journal of Operations & Production Management, vol. 10 no. 4
Type: Research Article
ISSN: 0144-3577

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Article
Publication date: 1 January 1990

Nick Oliver

One of the central tenets of total quality control is that responsibility for quality lies at the point of production. Salancik′s model of commitment is used to describe…

Abstract

One of the central tenets of total quality control is that responsibility for quality lies at the point of production. Salancik′s model of commitment is used to describe systems of work organisation which encourage employees to take on this responsibility. Commitment to quality can be fostered by managing the context within which production takes place. Management of the human aspects of total quality control may be informed by relevant ideas from the commitment literature.

Details

International Journal of Quality & Reliability Management, vol. 7 no. 1
Type: Research Article
ISSN: 0265-671X

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Abstract

Details

Review of Marketing Research
Type: Book
ISBN: 978-0-7656-1306-6

Article
Publication date: 1 July 2010

Annette M. M. Simmons

The purpose of this qualitative, interpretive, study is to help us better understand how a small group of Hmong immigrant adolescents conceptualize their political and…

Abstract

The purpose of this qualitative, interpretive, study is to help us better understand how a small group of Hmong immigrant adolescents conceptualize their political and civic citizenship in the United States. Three focus groups including a total of 18 Hmong middle/junior high school adolescents were carried out in order to garner data. Upon data analysis and interpretation, it was determined that study participants consider rights and responsibilities important to citizenship in a democracy and participate in various social, political, academic, and environmental activities. Study participants emphasize the community good over personal self-interests. As Hmong culture tends to be more collectivist in nature, this value orientation may be incompatible with the curriculum, instruction, and philosophy that students experience in public schools: Hmong youth may experience educational disadvantage. Adolescents in this study are developing their conceptions of citizenship within a racialized, hierarchical society and they explained their experiences with racialization and how they understand white privilege.

Details

Social Studies Research and Practice, vol. 5 no. 2
Type: Research Article
ISSN: 1933-5415

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Article
Publication date: 6 September 2022

Glenda Cook, Annette Hand, Jill Wales and Alexandra Kirton

Mobile technology and applications offer a new approach to personalised care for older people. Hear Me Now (HMN), developed by Maldaba Ltd, is an application for…

Abstract

Purpose

Mobile technology and applications offer a new approach to personalised care for older people. Hear Me Now (HMN), developed by Maldaba Ltd, is an application for smartphones and tablets. Although originally conceived and co-produced by individuals with learning disabilities and their supporters, anecdotal evidence from specialist practitioners indicated that older people with chronic health conditions and frailty might also benefit from use of the HMN app. This feasibility study sought to explore whether older people could use the HMN app and examine their usage. The aim of this feasibility study was to explore whether older people could use HMN and to examine their usage of this application.

Design/methodology/approach

A purposive sample of six individuals (M = 4; F = 2) aged between 65 and 90 years was recruited for the study. Following training, the participants used HMN at home for different purposes over three months. Concurrently, the participants took part in an online interview every three weeks (N = 5 interviews). They also completed the Task Load Index (NASA-TLX) questionnaire during Weeks 1 and 12 and the system usability scale during Week 12 to assess usability of HMN.

Findings

The participants used the HMN app for a range of purposes and indicated that their confidence and skills increased when using HMN. Though the participants reported diverse experiences of using HMN for different purposes, it was clear the majority considered this app helpful in managing daily life and their health conditions; however, they also experienced barriers in its use such as dexterity and visual problems.

Research limitations/implications

This is a small feasibility study that was restricted to older people using the HMN app. Though valuable insights were obtained from the participants, the evidence that older people could use HMN to support their personal activities and to self-manage health conditions remains anecdotal. Further research is therefore warranted following adaptation of HMN for use by older people.

Originality/value

This study indicates that patient self-management apps such as HMN have the potential to enable older adults with long-term health conditions to play an active role in managing their condition.

Details

Working with Older People, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 1366-3666

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Article
Publication date: 13 March 2020

Thorsten Schwetje, Christiane Hauser, Stefan Böschen and Annette Leßmöllmann

The paper reports on a research project exploring the change in the organizational context of communicators and communication units in higher education and research…

Abstract

Purpose

The paper reports on a research project exploring the change in the organizational context of communicators and communication units in higher education and research institutions (HERIs), the importance of informal processes within their daily work and the great diversity of expectations communicators have to tackle.

Design/methodology/approach

Based on a literature review, a mixed-methods study combining expert interviews with 54 German HERI heads of communication units, an online-survey and a document analysis of organizational characteristics was conducted. Findings were validated in four focus groups.

Findings

The study illuminates the impact of organizational and operational structures of HERIs on communicators and their boundary spanning activities. Due to varying expectations of stakeholders, communicators constantly have to switch roles. Members of HERIs' executive boards affect status and working conditions for communicators in the organization.

Research limitations/implications

Interviews with other HERI actors, especially members of the executive board, are proposed to get more thorough insights into the organizational context of HERIs and the mutual expectations of different internal stakeholders.

Practical implications

Insights from the project may help HERI actors to reflect their organizational context and to identify potentially contentious structures or processes.

Originality/value

Communicating science sometimes clashes with complex organizational and operational structures. Despite the “organizational turn” in HERI research, there is a lack of data on the relation between communicators, their communication units and the larger organizational context. The exploratory study addresses this gap.

Details

Journal of Communication Management, vol. 24 no. 3
Type: Research Article
ISSN: 1363-254X

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