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Article
Publication date: 13 February 2019

The transport service triad: a key unit of analysis

Dan Andersson, Anna Dubois, Victor Eriksson, Kajsa Hulthén and Anne-Maria Holma

The purpose of the paper is to identify and discuss the transport service triad (TST) as a key unit of analysis to understand the operations and conditions for change in…

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Abstract

Purpose

The purpose of the paper is to identify and discuss the transport service triad (TST) as a key unit of analysis to understand the operations and conditions for change in freight transport systems at the micro level, i.e. at the level of analysis where business decisions and change interaction take place.

Design/methodology/approach

The theoretical framing is rooted in the IMP approach and in the literature on triads. A case study approach is used to illustrate the TST by analyzing a case involving a wholesaler of installation products, tools and supplies, a main construction company and a transport service provider.

Findings

The paper shows how the connections between the business relationships in the TST, influenced by connections to relationships outside the triad, impact on the efficiency in freight transport. The paper illustrates how analysis of TSTs can be applied in micro-level studies of change in freight transport systems and in supply networks.

Research limitations/implications

The triadic approach is instrumental to understand change in the transport system because it includes all relevant parties and relationships of concern, as well as the logic framing of their actions. However, while arguing that TSTs are generic to their nature, each TST is unique and needs to be identified and analyzed in its specific context.

Practical implications

The suggested framework may contribute to an understanding of the embeddedness of transport services in supply/business networks. The framework may support the development of new ways of operating and creating value for customers and offering sustainable transport solutions.

Originality/value

From the transport policy makers’ perspective, micro-level analysis is important to understand behavioral adjustments to new policies.

Details

Journal of Business & Industrial Marketing, vol. 34 no. 1
Type: Research Article
DOI: https://doi.org/10.1108/JBIM-10-2018-0299
ISSN: 0885-8624

Keywords

  • Transport
  • Supply chain
  • Relationship
  • Networks
  • Triad
  • Freight

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Book part
Publication date: 16 August 2014

Adaptation in Business Contexts: Working Triadic Relationships

Anne-Maria Holma

This study provides a comprehensive framework of adaptation in triadic business relationship settings in the service sector. The framework is based on the industrial…

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Abstract

This study provides a comprehensive framework of adaptation in triadic business relationship settings in the service sector. The framework is based on the industrial network approach (see, e.g., Axelsson & Easton, 1992; Håkansson & Snehota, 1995a). The study describes how adaptations initiate, how they progress, and what the outcomes of these adaptations are. Furthermore, the framework takes into account how adaptations spread in triadic relationship settings. The empirical context is corporate travel management, which is a chain of activities where an industrial enterprise, and its preferred travel agency and service supplier partners combine their resources. The scientific philosophy, on which the knowledge creation is based, is realist ontology. Epistemologically, the study relies on constructionist processes and interpretation. Case studies with in-depth interviews are the main source of data.

Details

Deep Knowledge of B2B Relationships within and Across Borders
Type: Book
DOI: https://doi.org/10.1108/S1069-0964(2013)0000020007
ISBN: 978-1-78190-858-7

Keywords

  • Adaptation
  • triadic business relationship settings
  • business services
  • corporate travel

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Book part
Publication date: 26 June 2013

List of Contributors

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Details

Advances in Business Marketing & Purchasing
Type: Book
DOI: https://doi.org/10.1108/S1069-0964(2013)0000020002
ISBN: 978-1-78190-858-7

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Book part
Publication date: 26 June 2013

Preface

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Details

Advances in Business Marketing & Purchasing
Type: Book
DOI: https://doi.org/10.1108/S1069-0964(2013)0000020003
ISBN: 978-1-78190-858-7

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Article
Publication date: 13 February 2019

Editorial

Antonella La Rocca, Ivan Snehota and Alexandra Waluszewski

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Details

Journal of Business & Industrial Marketing, vol. 34 no. 1
Type: Research Article
DOI: https://doi.org/10.1108/JBIM-02-2019-400
ISSN: 0885-8624

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