Search results

This article introduces the contributions made by a leading management scholar (Lou Pondy) and discusses ways he responded as a mentor to the questionings of his many students.

Some of Lou Pondy′s closest colleagues were invited to submit letters and articles, as a starting point for this special issue. Many letters were received from leading scholars at some of the most respected institutions in the world, capturing Lou′s human qualities and his unique analytic style. A selection of these letters are included here.

The purpose of this paper is to conceptually distinguish between communal and exchange relationship schemata and analyze their dynamic interactions and transformations in multicultural contexts.

Drawing on theories of social capital, social exchange, networks and relational models, the authors propose a framework to conceptualize how the communal and exchange relationship schemata can be transformed, integrated and multiplied under contextual influences, especially in culturally complex settings faced by multinational organizations.

The authors elucidate the dynamic processes of schemata interactions and transformations in relationship management at interpersonal, interorganizational and national levels in a variety of intercultural contexts, including interactions between monoculturals from different cultures and interplay of cultures within biculturals and among multiculturals. The authors explain how schemata integration and fusion can provide competitive advantages in navigating multicultural relationships.

Systematic qualitative and quantitative studies are recommended to further test and refine the proposed ideas regarding the dynamic interactions and transformations of relationship schemata.

This paper presents implications for individuals, country managers and leaders who need to initiate and maintain relationships with culturally different others. The authors highlight the desirability of being aware of one's own relational schema, understanding others' schema, bridging the two schemata as well as fostering integration and fusion of the schemata.

The 2020 global pandemic and various social upheavals around the world highlight the urgency of finding effective mental models to manage relationships. The inclusive and adaptive ways of thinking about relationships can potentially facilitate harmonious connections and conflict resolution.

The authors conceptually disentangle two established relationship schemata and offer a model of their dynamic synergetic transformations.

Positive organizational scholarship in healthcare (POSH) suggests that, to promote widespread improvement within health services, focusing on the good, the excellent, and the brilliant is as important as conventional approaches that focus on the negative, the problems, and the failures. POSH offers different opportunities to learn from and build resilient cultures of safety, innovation, and change. It is not separate from tried and tested approaches to health service improvement – but rather, it approaches this improvement differently. The paper aims to discuss these issues.

POSH, appreciative inquiry (AI) and reflective practice were used to inform an exploratory investigation of what is good, excellent, or brilliant health service management.

The researchers identified new characteristics of good healthcare and what it might take to have brilliant health service management, elucidated and refined POSH, and identified research opportunities that hold potential value for consumers, practitioners, and policymakers.

The secondary data used in this study offered limited contextual information.

This approach is a platform from which to: identify, investigate, and learn about brilliant health service management; and inform theory and practice.

POSH can help to reveal what consumers and practitioners value about health services and how they prefer to engage with these services.

Using POSH, this paper examines what consumers and practitioners value about health services; it also illustrates how brilliance can be theorized into health service management research and practice.

The purpose of this paper is to illustrate how LibQUAL+™, as a “turn‐key” survey instrument, can provide the type of benchmarking information that can facilitate targeted service improvements.

This paper focuses on the Rhodes Library's implementation of the 2005 LibQUAL+™ survey. Results are looked at within the broader context of aggregate scores and score norms from the South African cohort. The library's first efforts to address areas where perceptions of service quality differed from users' expectations are described and plans for future efforts are indicated. The paper also details some lessons learnt by other LibQUAL+™ participants, as documented in published case studies.

The paper found that all groups of library users at Rhodes were very dissatisfied with their library building. Rhodes performed very well in the “Information Control” dimension but less well in the “Affect of Service” dimension.

The paper shows that other libraries implementing LibQUAL+™ for the first time could benefit by focusing on the lessons Rhodes learnt during the survey implementation.

Discusses the use of software tools to support qualitative information systems research, and provides a practical example of how one tool, NUDIST, was used in a recent empirical study. Argues that greatest benefit can be gained from software tools when their use is based on sound theory of qualitative research. The analysis for the study was built on the concept of grounded theory, which was developed in 1967 and extended in 1984. Describes the processes involved in the particular research, and the way NUDIST was used to support these processes. Aims to illustrate how tools like NUDIST enhance the researcher′s capabilities, and allow much deeper, and more reflective analysis of the qualitative material generated by the research.

Life studies are a rich source for further research on the role of the Afro‐American woman in society. They are especially useful to gain a better understanding of the Afro‐American experience and to show the joys, sorrows, needs, and ideals of the Afro‐American woman as she struggles from day to day.

This paper proposes a cognitive approach of integrating marketing and intelligence views into a new “dual‐perspective” SWOT framework. The new dimensions of SWOT are proposed to address the logical inconsistencies faced by marketing managers synthesizing SWOT components. By representing SWOT as the focus of practitioners’ cognition, researchers and consultants can capture the variability in managerial core logic employed to integrate a coherent strategic situation from a dual intelligence‐and‐planning perspective. Directions are outlined for this new avenue of marketing research.

Open data resources contain few signals for assessing their suitability for data analytics. The purpose of this paper is to characterize the uncertainty experienced by open data consumers with a framework based on economic theory.

Drawing on information asymmetry theory about market exchanges, this paper investigates the practical challenges faced by data consumers seeking to reuse open data. An inductive qualitative analysis of over 2,900 questions asked between 2013 and 2018 on an internet forum identified how a community of 15,000 open data consumers expressed uncertainty about data sources.

Open data consumers asked direct questions that expressed uncertainty about the availability, interoperability and interpretation of data resources. Questions focused on future value and some requests were devoted to seeking data that matched known sources. The study proposes a data signal framework that explains uncertainty about open data within the context of control and visibility.

The proposed framework bridges digital government practice to information signaling theory. The empirical evidence substantiates market aspects of open data portals. This paper provided a needed case study of how data consumers experience uncertainty. The study integrates established theories about risk to improve the reuse of open data.