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Article
Publication date: 4 April 2008

Virpi Slotte and Anne Herbert

The purpose of this paper is to evaluate learners' attitudes to the use of simulation‐based e‐learning as part of workplace learning when socially situated interaction and…

2451

Abstract

Purpose

The purpose of this paper is to evaluate learners' attitudes to the use of simulation‐based e‐learning as part of workplace learning when socially situated interaction and blended learning are specifically included in the instructional design.

Design/methodology/approach

Responses to a survey questionnaire of 298 sales personnel were collected and analysed. Additionally, quantitative and qualitative data from 37 sales directors were obtained to further address the research question.

Findings

It was found that a majority of the participants conveyed improvement in their overall level of customer service skills applied in their own work tasks. In addition to the on‐line simulation being an engaging and fun way of learning, the socially situated interaction and blended delivery of the training program encouraged and facilitated discussion and fruitful debates about customer service in the workplace.

Research limitations/implications

This study was limited by its potentially non‐representative sample, representing those who voluntarily participated to improve their sales and customer service skills in one chain bookstore.

Practical implications

A high rate of positive participant responses is attributable to the proper opportunity to supplement learning with practice, achieved through the design features of the program. The work has relevance for other corporate training providers considering incorporating live facilitation into on‐line simulation solutions.

Originality/value

Previously, not much attention has been paid to the use of a coach physically present working with learners using on‐line simulation‐based training, nor to differential benefits such arrangements may provide. Nor were many practical examples of socially situated e‐learning found in the literature. Feedback from both sales personnel and their directors provided a unique opportunity to analyse a work‐based training program using such arrangements.

Details

Journal of Workplace Learning, vol. 20 no. 3
Type: Research Article
ISSN: 1366-5626

Keywords

Article
Publication date: 1 June 2006

Virpi Slotte and Anne Herbert

This paper aims to understand the situational appropriateness of adopting e‐learning for the in‐house company qualification, and more specifically to compare the benefits…

1526

Abstract

Purpose

This paper aims to understand the situational appropriateness of adopting e‐learning for the in‐house company qualification, and more specifically to compare the benefits of studying online to more traditional way of studying with print material.

Design/methodology/approach

At the end of seven months study, final test results for company certification were collected and analyzed. Additionally, quantitative and qualitative data from the 59 employees' individual learning experiences were obtained to address the research questions.

Findings

The paper finds that the first year's experiences of using e‐learning course were mostly positive. The results showed that participants learning online gained similar or slightly better learning outcomes than those who used the print material. Those learning online earned the certificate in less time in comparison with those studying the print version.

Research limitations/implications

The present study is limited by its small and potentially non‐representative sample, representing those who voluntarily participated to work towards the in‐house qualification.

Practical implications

The practical implications of the results include integrating e‐learning into the real workplace environment. When enough attention is paid to the course design, e‐learning provides good possibilities for effective use of employee time. The work has relevance for other corporate training providers considering incorporating e‐learning into their professional development programs.

Originality/value

Not many companies who have moved traditionally delivered programs online, have been able to compare groups of employees who have studied from text‐based material with those who have taken the online version. Two separate research processes implemented provided a unique opportunity to analyze work‐based learning outcomes.

Details

Journal of Workplace Learning, vol. 18 no. 4
Type: Research Article
ISSN: 1366-5626

Keywords

Article
Publication date: 1 October 2000

Provides a summary of a five‐day workshop held in Istanbul, organized by the International Center for Research on Women. Focuses on the potential for organizing women…

Abstract

Provides a summary of a five‐day workshop held in Istanbul, organized by the International Center for Research on Women. Focuses on the potential for organizing women home‐workers, increasing the visibility of this group and strategies for implementing the International Labour Organisation’s convention on Homework in Turkey.

Details

International Journal of Sociology and Social Policy, vol. 20 no. 9/10
Type: Research Article
ISSN: 0144-333X

Keywords

Article
Publication date: 1 November 2006

The paper aims to review the latest management developments across the globe and pinpoint practical implications from cutting‐edge research and case studies.

Abstract

Purpose

The paper aims to review the latest management developments across the globe and pinpoint practical implications from cutting‐edge research and case studies.

Design/methodology/approach

This briefing is prepared by an independent writer who adds their own impartial comments and places the articles in context.

Findings

The company learning “Valio Certificate” has been running since 1988 in print form, however a learning review was undertaken in 2002 and it was decided to run an online version alongside. A study was conducted in which users of both learning systems analyzed their learning to determine which was the more successful.

Practical implications:

The paper provides strategic insights and practical thinking that have influenced some of the world's leading organizations.

Originality/value

The briefing saves busy executives and researchers hours of reading time by selecting only the very best, most pertinent information and presenting it in a condensed and easy‐to digest format.

Details

Development and Learning in Organizations: An International Journal, vol. 20 no. 6
Type: Research Article
ISSN: 1477-7282

Keywords

Content available
Book part
Publication date: 30 April 2018

Judith Marquand and Peter Scott

Abstract

Details

Democrats, Authoritarians and the Bologna Process
Type: Book
ISBN: 978-1-78743-466-0

Content available
Article
Publication date: 4 April 2008

Tauno Kekle and Sara Cervai

342

Abstract

Details

Journal of Workplace Learning, vol. 20 no. 3
Type: Research Article
ISSN: 1366-5626

Content available
Article
Publication date: 1 June 2006

Darryl Dymock

165

Abstract

Details

Journal of Workplace Learning, vol. 18 no. 4
Type: Research Article
ISSN: 1366-5626

Content available
Article
Publication date: 29 November 2013

John Diamond

198

Abstract

Details

Therapeutic Communities: The International Journal of Therapeutic Communities, vol. 34 no. 4
Type: Research Article
ISSN: 0964-1866

Book part
Publication date: 17 May 2012

Gary A. Cook

I have been asked by Professor Lonnie Athens to shed light upon those parts of my academic career that may be of interest to sociologists working within the tradition of…

Abstract

I have been asked by Professor Lonnie Athens to shed light upon those parts of my academic career that may be of interest to sociologists working within the tradition of symbolic interactionism. With this in mind, the present essay offers an account of how I became a scholar whose main focus has for many years been the philosophy and social psychology of George Herbert Mead (1863–1931).

Details

Blue-Ribbon Papers: Behind the Professional Mask: The Autobiographies of Leading Symbolic Interactionists
Type: Book
ISBN: 978-1-78052-747-5

Article
Publication date: 1 April 1949

It has often been said that a great part of the strength of Aslib lies in the fact that it brings together those whose experience has been gained in many widely differing…

Abstract

It has often been said that a great part of the strength of Aslib lies in the fact that it brings together those whose experience has been gained in many widely differing fields but who have a common interest in the means by which information may be collected and disseminated to the greatest advantage. Lists of its members have, therefore, a more than ordinary value since they present, in miniature, a cross‐section of institutions and individuals who share this special interest.

Details

Aslib Proceedings, vol. 1 no. 4
Type: Research Article
ISSN: 0001-253X

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