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Examines the use of two selection techniques, i.e. biodata and personality assessment, which have been found to have high predictive validities when used in other industries, in the context of hotel employee recruitment. In the first phase of a pilot study, Saville and Holdsworth′s Customer Service Questionnaire (CSQ) was used together with a questionnaire designed specifically to collect biodata (biographical information). The research was carried out at a four‐star hotel in central Manchester, with the aim of identifying any characteristics which were common to those hotel operatives who frequently interacted with guests, who were reliable and who produced a high standard of work consistently, so that a specific selection tool which isolated these characteristics might be developed.

To a certain extent the history of women's poetry in America is a tale of confinements,” writes Alicia Ostriker in the opening chapter of Stealing the Language: The Emergence of Women's Poetry in America. I would argue that it is less a tale of confinements than a tale still untold. Ostriker's own book on the topic, for instance, covers the entire period of women's poetry from 1650–1960 in a single chapter.

In the context of feminist and postmodern thought, traditional conceptions of masculinity and what it means to be a “Real Man” have been critiqued. In Genevieve Lloyd's The Man of Reason, this critique takes the form of exposing the effect that the distinctive masculinity of the “man of reason” has had on the history of philosophy. One major feature of the masculine‐feminine dichotomy will emerge as a key notion for understanding the rest of the paper: the dichotomy of reason‐feeling, a parallel and a foundational aspect to the dichotomy of masculinity and femininity. In exploring the history of symbolic conceptions of masculinity in ancient Greece, the Renaissance, and the present, one finds that the oppression of women is integrally linked to the traditional tie between masculinity and reason. There have been many efforts in recent feminist philosophy to rewrite or redefine “Woman” in such a way as to alleviate the oppression of women. I argue that the effectiveness of rewriting Woman for this purpose is problematic, primarily because any rewriting of this type must occur in the current historical context of hierarchical dualisms, like Man‐Woman, masculine‐feminine, male‐female. These binary oppositions arguably find their roots in Pythagorean philosophy and can be traced through the Renaissance to our current historical context. It is these dualisms that have traditionally valued the masculine side of the Man‐Woman dichotomy more than the feminine. Further, it will be argued that the hierarchical dualism of Man and Woman is so pervasive that if we rewrite or redefine the inferior, deprivileged side of that dualism, we cannot correct its devalued status. Instead, we redefine that which is undervalued but retain its devalued status. This particular aspect of attempts to critique hierarchical dualisms like reason and feeling has been reflected in the writings of many feminists, male and female. This paper will show that in cases where women attempt to redefine the dichotomy by revaluing the traditionally feminine (like feelings and emotions) over the traditionally masculine (like reason) their work is often mistakenly criticized for being purely political; conversely, when men attempt to redefine the same dichotomy in an attempt to allow men to “get back in touch with their feelings,” to be nurturers, their work is described in terms of providing a better epistemology. The current literature on masculinity explores alternatives to rewriting or redefining Woman that try to avoid the problem of status remaining with redefinition. This alternative is rewriting or redefining Man. Through redefining Man, one may be able to reconceptualize the privileged side of the hierarchical dualism in such a way that it is no longer privileged. Deprivileging, as well as redefining Man, is argued by theorists of masculinity to be possible because while the devalued status of the inferior side of a hierarchical dualism tends to keep the same status when redefined, it may be possible to redefine the privileged side of the dualism in such a way that it loses its privileged status. Unfortunately, many of these attempts to rewrite or redefine masculinity have detrimental faults of their own. Finally, this paper will discuss more promising possibilities for new definitions of Man, as well as a vision for better interaction between the work of women and men in general.

Increasing numbers of consumers are expressing concerns about reports of questionable corporate practices and are responding through boycotts and buycotts. This paper compares competing theories of consumer empowerment and details findings that examine the applicability of the theory to “ethical consumer” narratives. The nature and impact of consumer empowerment in consumer decision making is then discussed.

The study takes an exploratory approach by conducting semi‐structured in‐depth interviews with a purposive sample of ten consumers. These were recruited from an “ethical product” fair in Scotland.

Results indicate that the participating consumers embraced a voting metaphor, either explicitly or implicitly, to view consumption as an ethical/political domain. Setting their choices within perceived collective consumer behaviour, they characterised their consumption as empowering. This results in an ethical consumer project that can be seen as operating within the market. It, therefore, suggests some tensions between consumer power and sustainable living.

This small‐scale study relates to a single country and location. A particular group of accentuated consumers was recruited. Studies of the narratives of other consumer groupings would clearly be valuable.

To the extent that political democracy is perceived as failing, it appears that the profile of the market as a site of consumer engagement is raised. Marketers would be wise, therefore, to take increasingly account of “empowered” consumers.

Little attention has been paid to the theory of consumption as voting. However, a continuing rise in the consideration of ethics among consumers and producers suggests its rehabilitation and further exploration would be worthwhile.

The National Health Service (NHS) is facing unprecedented financial strain. These significant economic pressures have coincided with concerns regarding the quality and safety of the NHS provider sector. To make the necessary improvements to performance, policy interest has turned to encouraging greater collaboration and partnership working across providers.

Using a purposive search of academic and grey literature, this narrative review aimed (1) to establish a working typology of partnering arrangements for improvement across NHS providers and (2) inform the development of a plausible initial rough theory (IRF) of partnering to inform an ongoing realist synthesis.

Different types of partnership were characterised by degree of integration and/or organisational change. A review of existing theories of partnering also identified a suitable framework which incorporated key elements to partnerships, such as governance, workforce, leadership and culture. This informed the creation of an IRF of partnerships, which proposes that partnership “interventions” are proposed to primarily cause changes in governance, leadership, IT systems and care model design, which will then go on to affect culture, user engagement and workforce.

Further realist evaluation, informed by this review, will aim to uncover configurations of mechanisms, contexts and outcomes in various partnering arrangements and limitations. As this is the starting point for building a programme theory, it draws on limited evidence.

This paper presents a novel theory of partnering and collaborating in healthcare with practical implications for policy makers and practitioners.

This paper aims to examine two underexplored topics in organizations, i.e. vulnerable narcissists in organizational settings and possible effects of territorial infringements among vulnerable narcissistic employees. The movie, Office Space, illustrates prototypical employee behavior mixed with comedically maladaptive personalities in a modern organizational context. However, the arson committed by character, Milton Waddams, suggests that some employees, especially those with disordered personalities, might violently respond to perceived territorial infringements.

This conceptual paper combines personality factors with territorial behavior to examine employee reactions to perceived injustices. Theoretical and practical implications are offered, as well as future research directions.

The argument presented suggests that the vulnerable narcissists may initiate destructive behavior in organizations with ego threats like territorial infringements. While anger is a natural defensive reaction, vulnerable narcissists are more likely to behave aggressively toward perceived territorial infringements due to their general negative affect.

Employees may react to infringement over seemingly subjective things; thus, managers must understand the nature of ownership by addressing territorial claims. Managers must remain cognizant that some disordered personalities are prone toward fulfilling threats, including organizational sabotage, deviance and white-collar crime. Environmental conditions can also compound the negative behavior of personalities like vulnerable narcissists in the workplace.

This conceptual paper adds to the organizational behavior literature and contributes to the fields of psychology and territoriality by exploring vulnerable narcissists in organizational settings and by considering the magnitude of defensive behavior toward perceived infringements.

Argues that women's history is a player in the history of collection development, although its awards are obscured in library history. Pioneer women librarians shaped children's collections beyond the structural initiation of service into an expanded vision of service, a sense of transgressing boundaries in order to advocate and mediate for children and their literature. Considers the philosophy and work of Caroline Hewins and Anne Carroll Moore, which presents a paradigm of building collections for a larger community that is now part of the planning process for public libraries and an ongoing model of activist service through collections.

The purpose of this paper is to investigate the process and impact of patient involvement in locally defined improvement projects in two hospital clinics. The paper particularly aims to examine how patient narratives, in the form of diaries and radio montage, help to create new insights into patient experience for healthcare professionals, and support professionals’ enrolment and mobilisation in innovation projects.

Two case studies were undertaken. These drew upon qualitative interviews with staff and participant observation during innovation workshops. Patient diaries and a recorded montage of patient voices were also collected.

The findings illuminate translation processes in healthcare innovation and the emergence of meaning making process for staff through the active use of patient narratives. The paper highlights the critical role of meaning making as an enabler of patient-centred change processes in healthcare via: local clinic mangers defining problems and ideas; collecting and sharing patient narratives in innovation workshops; and healthcare professionals’ interpretation of patient narratives supporting new insights into patient experience.

This study demonstrates how healthcare professionals’ meaning making can be supported by articulating, constructing, listening and interpreting patient narratives. The two cases demonstrate how patient narratives serve as reflective devices for healthcare professionals.

This study presents a novel demonstration of the importance of patient narratives for translating healthcare innovation in a clinical practice setting.

This paper aims to provide a selection of poetry titles from the Poets House Showcase of 2005.

This article gives a review of the 2005 Poetry Publication Showcase.

This review represents a wide‐ranging selection of contemporary poetry collections and anthologies.

This list documents the tremendous range of poetry publishing from commercial, independent and university presses as well as letterpress chapbooks, art books and CDs in 2004 and early 2005.