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Mentoring is highly regarded as a career‐enhancing phenomenon necessary for any aspiring executive. Several debates within the literature have led to a lack of consistency regarding the definition of mentoring and a mentor, the functions of a mentor, and the various types of mentoring. It appears that much of the confusion stems from the relationship and association of mentoring with the concept of sponsoring. Within the majority of the literature regarding developmental relationships, sponsoring has been posited to be a sub‐function of mentoring. This paper presents two arguments for viewing and examining mentoring and sponsoring as distinctly different, non‐mutually exclusive, and possibly concurrent phenomena, as well as offers universal definitions for both terms. This delineation is offered to aid aspiring executives in their decision making process as to whether to select a mentor, a sponsor, or both.

To provide practitioners and researchers with a framework for using individuals' multiple intelligences (MI) to enhance team productivity.

This paper is a general review paper that examines how the theory of MI as espoused by Gardner may be used to enhance the productivity of teams. Based on its use in organizational training, it is suggested that MI theory can and should be applied in the context of organizational teams. This descriptive paper is divided into the following sections: literature reviews of team development, team building, MI, and the use of MI in organizational training; and the development of a framework for using MI to enhance team productivity.

Provides information about how individual team members' varying degrees of the eight MI espoused by Gardner may be used to enhance their contributions to the team. Suggests that the enhanced contributions from team members will lead to enhanced team productivity, and ultimately, enhanced organizational productivity.

Empirical research is needed to test the MI and team productivity framework presented. Additionally, from a conceptual and empirical perspective, the relationship between team productivity and other contemporary dimensions of intelligence, such as cultural, emotional, and practical intelligences, need to be investigated.

A very useful framework for managers to use as a tool to enhance the productivity of their teams by encouraging members to use their complementary intelligences to successfully accomplish team goals.

No other paper offers managers a practical framework to encourage team members to use more than just their written and verbal intelligences to complete an assigned task.

Customer satisfaction has been traditionally the main goal aimed at by managers. Focusing on the banking industry, the importance of this concept is even greater because of the increasing focus of banks on mobile services to reach out to a larger set of customers. To investigate user’s behavior in a Fintech context, this study aim to focus on two relevant issues: service quality and perceived risk. For the purpose, the authors integrated a technology quality-based model with a green image perspective to investigate the impact on customer satisfaction in Fintechs users.

The primary data is based on a survey directly taken from a questionnaire survey. The survey is collected by researchers. This research used probability sampling technique with convenience sampling. The data of this study data is derived from an online survey of Italian households performed between August 2020 and December 2020. In accordance to other studies, the questionnaires used Likert scale model that was conducted by measuring five categories of responses. For methodology, the authors analyzed data by structural model equations.

The authors find that some of quality services factors impact on user satisfaction as well as the trust in Fintech providers. Moreover, the empirical findings highlight that the importance of a green reputation in Fintech providers from the perspective of consumer as it enhances both the trust and the satisfaction in internet banking services offered. It is needed to highlight that the most important thing for a Fintech provider is to secure loyalty and to be sustainable from a green perspective. The authors found that trust and green image give great influence on use intention. Therefore, it is most important for financial providers to develop financial products with trust and e-loyalty in mind.

This study suggests that nowadays Fintech companies should invest more resources in the increasing of green image because it is positively associated with trust and customer’s satisfaction. The authors incentive the financial institutions to promote the sustainable development and green strategies in their planning as concern for the environment and sustainability affects consumers, who increasingly consider certain non-financial attributes in their investments, such as environmental, social and governance criteria. Future research that includes different cultural settings would enhance generalizability and external validity as the respondents all live in Italy.

For the purpose, the authors integrated a technology quality-based model with a green image perspective to investigate the impact on customer satisfaction in Fintechs users. This paper, to the best of the authors’ knowledge, is the first to study consumer satisfaction in Fintech context in this sense. Although existing research has investigated relevant aspects of customer trust, satisfaction, these issues have not been discussed from a green perspective. Apart from that, the main contribution of this paper is its exploration of the influence of green image on loyalty and satisfaction. To the best of the authors’ knowledge, however, no studies have been done on sustainable banking in Italian banking sector, focused on Fintech services. In this paper, the authors attempt to fill this research gap.

This paper explores the patterns of the current needs of users' social characteristics in post occupancy evaluation (POE) associated with the environmental performance of green buildings using systematic literature review (SLR). This paper aims to establish a conceptual nexus between environmental performance mandates and the current needs of the users' social characteristics.

This paper adopts a SLR approach designed using Preferred Reporting Items for Systematic Reviews and Meta-Analyses for 21 articles that were selected as qualitative synthesis in this study. The search parameter for the selected articles in this review was limited to publications in three databases, Scopus, Web of Science and Emerald, between January 2016 and January 2023, with the help of qualitative software ATLAS.ti 9© in the presentation of the network codes. The initial literature search has retrieved 99 papers which sequentially excluded 42 papers due to exclusion criteria, and the researcher was left with 57 papers. Out of 57, 14 papers were then removed due to duplication of records found in the Scopus and Web of Science databases, and 43 articles were further screened for qualitative synthesis. A thorough critical appraisal was applied to ensure that only selected papers were included, consensus was achieved among the authors and 22 papers were excluded. The qualitative synthesis has finalized 21 studies, and they are selected as confirmative findings.

Using network codes presentation of ATLAS.ti 9©, the result shows that the social characteristics are influenced by the evaluated building category and the users' category – the stakeholders (owners, designers) and the occupants. New-fangled elements in environmental performance mandates are legitimacy and accessibility. The users’ social characteristics are derived from the category of users, where the stakeholders (designers, owners) are relatively a novel benchmark in meeting the POE objectives towards environmental performance. The least attention on the users’ social characteristics based on the findings shows that image, experiential (conjoint), happiness, interactive behaviour, morale and values are depicted as the social current needs in the environmental performance using POE. However, all stakeholders and the building occupants’ social characteristics must have a confirmative relation to the performance mandates, especially for newly performance mandates elements: legitimacy and accessibility.

The research limits the literature search between the recent January 2016 and January 2023 in Scopus, Web of Science and Emerald databases. Limiting the year of publication to the recent years is important to select and rank relevant scientific papers which encompass the reviewed subject. Other limitations include the selection of papers focusing on the POE approach and environmental performance as the main subject of evaluation. Other evaluation purposes that are not related to environmental objectives are excluded in this study.

The characteristics of the social elements become a challenging subject in meeting the environmental performance needs as they lean more towards intangible elements. The novelty of the findings is drawn from the new pattern and current needs of users' social characteristics in POE for environmental performance.

Aarhus Kommunes Biblioteker (Teknisk Bibliotek), Ingerslevs Plads 7, Aarhus, Denmark. Representative: V. NEDERGAARD PEDERSEN (Librarian).

The purpose of this paper is to empirically test the effects of regulatory focus (RF) orientation (promotion/prevention) on decisions to purchase green products. The two experimental studies conducted aimed to test whether individuals in a prevention (promotion) state were more (or less) inclined to buy green products.

To test the effect of RF on green and non-green consumption, the authors carried out two experimental studies (one considering a service – car sharing – the other a physical product – a laundry detergent). The studies are 2 (RF: prevention vs promotion) × 2 (product type: green vs non-green) between factorial design involving 196 and 92 participants, respectively.

Promotion-focus has a powerful influence on green consumption. In both studies, individuals with a promotion focus seemed to be more inclined to buy green products as opposed to individuals in a prevention state.

The main limitations of this study first relate to the results of the two experiments. Even though both studies showed that promotion-focused rather than prevention-focused individuals are more inclined to buy green products, the differences between the two orientations in green condition are not statistically significant. As a result, the studies cannot determine whether to reject or accept the two main hypothesis.

This paper provides some preliminary indications that could be useful to encourage consumers to adopt “green” styles of consumption. Focusing on an individual’s RF is a useful strategy to induce them to change their consumption choices abruptly. Relying more on a “promotion” rather than a “prevention” focus, individuals would be compelled to take immediate responsible behavior.

This paper aims to fill the gap on the role of RF in green consumption. Contrary to the accepted idea that a prevention state is more compatible with consumer ethics than promotion state, the studies showed the controversial role assumed by a prevention state in green consumption.

Presently, loyalty programs often offer preferential treatment to the firm’s best customers, and recently, service firms started to incorporate corporate social responsibility (CSR) initiatives into the loyalty reward programs (e.g. Starwood’s “Make A Green Choice”). However, academic research advancing the understanding of the effectiveness of CSR-focused loyalty programs is lacking. To bridge that gap, this paper aims to examine the influence of a “green” loyalty program on members’ and bystanders’ service encounter satisfaction in light of preferential treatment. Furthermore, this paper investigates the psychological mechanisms (prosociality perceptions and status perceptions) that underlie these effects.

This study used a 2 (loyalty program: green vs standard) × 2 (customer type: member vs bystander) × 2 (observability of preferential treatment: low vs high) between-subjects experimental design. Respondents were asked to read a hotel check-in scenario and then completed scales that measured their perceptions and evaluations of the service encounter.

Results from this study suggest that a green loyalty program can buffer the negative effect of preferential treatment on bystanders’ service encounter satisfaction. An examination of the underlying mechanism reveals that prosociality perceptions of the firm mediate the impact of loyalty programs on bystanders’ satisfaction. As expected, the results show that a green loyalty program is as effective as a standard program in elevating members’ satisfaction. Furthermore, findings from a moderated mediation analysis indicate that status perceptions mediate the impact of customer type on satisfaction. However, status perceptions have a greater leveraging power in satisfaction when observability of preferential treatment is high.

The results of this study have significant implications for service firms with loyalty programs and customer prioritization practices. By incorporating CSR into their loyalty programs, firms may be able to mitigate the negative bystander effect while maintaining the positive effects of preferential treatment on members’ service encounter satisfaction.

In recent years worldwide interest has arisen in developing “child-friendly cities”, but research into this issue has so far not being carried out in Poland. Over the past decades one can observe a visible change which has taken place in the relationship between children and their living environment. In the many Polish cities (like in all industrialized countries) increased road traffic, pollution and crime, fragmentation of urban fabric, reduction of green public areas – resulted in rather ‘non child friendly’ environment. Although a child can play anywhere, carefully planned playgrounds are widely considered as an essential part of children's leisure and education. Today in Warsaw playgrounds could be found in a variety of settings as housing estates, recreation public areas, urban parks, schools, churches, community centres and commercial establishments as restaurants and hotels. But one can notice that demand for outdoor recreation shows signs of stopping, despite the efforts to supply much more sophisticated equipment. The aim of our research was to seek an answer for question how could we create an environment that meets a child's needs? Which factors determine child-friendly environment? In the course of our research project selected children's playgrounds in Warsaw were surveyed, undertaken on specific themes, such as: facilities, safety, pressures for change, popularity of sites, proposed strategy of renewal (with playground users interviewed). We were interested both in the children and their caregivers diversifying preferences, their expectations of outdoor recreation infrastructure and management improvements. As at present in Warsaw live as much as 5 528 disabled children therefore emphasis has been also placed on disabled children, their everyday access possibilities to public play space.

The purpose of this paper is to improve the operational excellence of public sector services such as construction, telecommunication and health care. To achieve this endeavor, the study explores the structural attributes and obstacles in the public services and develops a Green Lean Six Sigma (GLSS) model for the public sector.

The study involved two stages: first, structured literature reviews; second, a focus group study involving Black Belts and supply chain practitioners. Using the results from the literature reviews and focus group study, the researchers have developed a Green Lean Six Sigma (GLSS) model for the public sectors.

Black belts and supply chain practitioners have identified the success in deploying Lean Six Sigma with green supply chain management. This leads to eradicating the obstacles faced by the public sector, leading to process improvement.

This study proposed an approach for developing a GLSS model for the public services, which can be applicable for other public service organizations.

The current paper presents a predictive model for process improvement in the public sector by integrating green supply chain management with Lean Six Sigma.

This paper aims to explore how the power of salient stakeholders involved in the green waste management of franchise chains can impact the ability of the chains to change their green practices.

This qualitative study is based on interview data from 19 franchisors and their head office staff operating in the fast-food sector in France where franchise chains have been ‘named and shamed’ as continuing to ignore waste management regulation.

The findings suggest that both the form and bases of power of different stakeholder groups have important implications for the implementation of green practices, even those required by law. The authors find that the franchisees’ central network position alters the ability of franchisors to directly engage in dialog, consult with, and educate key stakeholders, creating additional challenges for franchisors in the implementation process.

The qualitative nature of the study limits the extent to which the findings can be generalized. Future studies could develop an instrument to assess franchisor perceptions of stakeholder power.

The findings suggest that franchisors should consider carefully how they communicate changes to green practices to their franchisees to ensure not only their compliance but also their motivation to engage with those stakeholders with whom they have regular interactions. The findings can also help governments to better understand how to involve other stakeholders to ensure effective environmental legislation.

The study is the first, to the authors’ knowledge, to consider the role of stakeholders in the implementation of green practices in franchise chains. By examining franchise chains, this paper provides new insights into the role of an additional stakeholder, the franchisee, and enriches the literature on green practices in the hospitality sector.