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Case study

Hassan Wafai, Lee Ann Waines and Rebecca Frances Wilson-Mah

Rachel Banning was assigned a new role in HR with the responsibility to update recruitment and orientation systems to meet the rapidly growing demand for manpower at…

Abstract

Synopsis

Rachel Banning was assigned a new role in HR with the responsibility to update recruitment and orientation systems to meet the rapidly growing demand for manpower at McCune Contracting, an oilfield services provider in Alberta, Canada. McCune’s industry peers were competing to attract the same skilled employees, within a relatively small talent pool. The HR team was only a few short weeks away from the upcoming peak “turnaround season” when they would be expected to recruit and deploy 500 new temporary workers for their clients’ sites. Banning knew she had to take immediate actions to fix as many of the systems issues as possible and to eventually set the team up with a more permanent solution for systems integration.

Research methodology

The authors had access to McCune Contracting to complete field research for this case.

Relevant courses and levels

The case is designed for business students at both graduate and undergraduate levels. The case can be used in operations management courses to discuss the topic of process analysis and operations strategy or in management information system courses as a comprehensive case study for use at the end of the course. The case might particularly appeal to students who have worked in human resources management areas or the service industry.

Theoretical bases

Theoretical underpinnings include a process view of organizational performance, internal supplier and internal customer orientation, performance improvement, information systems integration and value chain analysis.

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Article

Lee-Ann Fenge, Kip Jones and Camilla Gibson

Lack of understanding of the needs of older LGBT individuals is a global issue and their needs are often ignored by health and social care providers who adopt…

Abstract

Purpose

Lack of understanding of the needs of older LGBT individuals is a global issue and their needs are often ignored by health and social care providers who adopt sexuality-blind approaches within their provision. As a result, public services can find it difficult to push the LGBT equalities agenda forward due to resistance to change and underlying discrimination. The aim of this paper is to discuss these issues.

Design/methodology/approach

This report considers how a body of participatory research concerning the needs and experiences of older LGBT people was used to create innovatory dissemination tools, which then engaged communities through public engagement to learn about the needs and experiences of older LGBT citizens. Good research has a “long tail” – (in statistics, “a large number of occurrences far from the ‘head’ or central part of the distribution”). The report considers how a film and a method deck of cards, presented to service providers in several workshops over time, offered opportunities to learn and critically reflect upon an informed practice.

Findings

Because of the on-going feedback from our workshops, the authors, in turn, learned the importance of having a champion within a community organisation to take forward the LGBT agenda. A report of one such outreach champion is included here.

Originality/value

Consideration is given to challenges involved in creating impact through research, and how participatory community processes may enhance impact to develop over time.

Details

Qualitative Research Journal, vol. 18 no. 1
Type: Research Article
ISSN: 1443-9883

Keywords

Content available
Article

Emma Dickerson, Lee-Ann Fenge and Emily Rosenorn-Lanng

This paper aims to explore the learning needs of general practitioners (GPs) involved in commissioning mental health provision in England, and offer an evaluation of a…

Abstract

Purpose

This paper aims to explore the learning needs of general practitioners (GPs) involved in commissioning mental health provision in England, and offer an evaluation of a leadership and commissioning skills development programme for Mental Health Commissioners.

Design/methodology/approach

Retrospective mixed method, including online mixed method survey, rating participants’ knowledge, skills, abilities, semi-structured telephone interviews and third-party questionnaires were used. Results were analysed for significant differences using the Wilcoxon Signed Ranks test. Open-ended responses and interview transcripts were analysed thematically.

Findings

Indicative results showed that participants perceived significant impacts in ability across eight key question groups evaluated. Differences were found between the perceived and observed impact in relation to technical areas covered within the programme which were perceived as the highest scoring impacts by participants.

Research limitations/implications

The indicative results show a positive impact on practice has been both perceived and observed. Findings illustrate the value of this development programme on both the personal development of GP Mental Health Commissioners and commissioning practice. Although the findings of this evaluation increase understanding in relation to an important and topical area, larger scale, prospective evaluations are required. Impact evaluations could be embedded within future programmes to encourage higher participant and third-party engagement. Future evaluations would benefit from collection and analysis of attendance data. Further research could involve patient, service user and carer perspectives on mental health commissioning.

Originality value

Results of this evaluation could inform the development of future learning programmes for mental health commissioners as part of a national approach to improve mental health provision.

Details

Leadership in Health Services, vol. 30 no. 3
Type: Research Article
ISSN: 1751-1879

Keywords

Content available
Article

Jeannette Oppedisano and Sandra Lueder

NEJE Editors interview Cindi Bigelow: director of activities at Bigelow Tea

Abstract

NEJE Editors interview Cindi Bigelow: director of activities at Bigelow Tea

Details

New England Journal of Entrepreneurship, vol. 5 no. 2
Type: Research Article
ISSN: 2574-8904

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Article

Paula Phillips Carson, Patricia A. Lanier and Kerry David Carson

Through the application of Hirst’s “forms of knowledge” theory, it is shown that the Shakers’ nineteenth century management principles had many similarities to Deming’s…

Abstract

Through the application of Hirst’s “forms of knowledge” theory, it is shown that the Shakers’ nineteenth century management principles had many similarities to Deming’s tenets. For example, Shakers were committed to perfection in work, taking their time in pursuit of quality. Training was accomplished through sharing community expertise, apprenticing, and rotating jobs. Also, equality and cooperation were encouraged among the “brothers” and “sisters.” This example of management history research provides a baseline from which management concepts can be understood and potential mistakes avoided.

Details

The TQM Magazine, vol. 12 no. 1
Type: Research Article
ISSN: 0954-478X

Keywords

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Article

John Thompson, Geoff Alvy and Ann Lees

Considers the crucial role of private sector social entrepreneurship in the context of a state welfare system stretched beyond its means. Defines social entrepreneurship…

Abstract

Considers the crucial role of private sector social entrepreneurship in the context of a state welfare system stretched beyond its means. Defines social entrepreneurship, recounts a number of key points from relevant research projects, reflects upon current developments and initiatives, describes a number of cases and uses these to draw a set of tentative conclusions about social entrepreneurs and social entrepreneurship in the context of the current government’s aim of fostering rapid growth in the sector. Concludes that while such growth is highly desirable, a number of hurdles have to be overcome.

Details

Management Decision, vol. 38 no. 5
Type: Research Article
ISSN: 0025-1747

Keywords

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Article

Sara Harrington

Provides students, scholars, and interested parties an introductory essay and selected bibliography of recent resources on the art and material culture of the Shakers, a…

Abstract

Purpose

Provides students, scholars, and interested parties an introductory essay and selected bibliography of recent resources on the art and material culture of the Shakers, a communitarian religious group who lived in the United States from the 18th to 21st centuries.

Design/methodology/approach

Introduces and annotates periodical articles, monographs, and exhibition catalogues examining Shaker art and material culture dating from 1987 to the present.

Findings

Provides information about each source, discusses the characteristics of current scholarship on Shaker art, and describes sources that contain unique scholarly contributions and quality reproductions of well and lesser known Shaker objects.

Practical implications

Provides a point of departure for an exploration of Shaker studies, focusing on the art and material culture of the Shakers, and highlights important sources within the growing body of literature on the Shakers.

Originality/value

As the only recent annotated bibliography of material on Shaker art, the article provides access to interdisciplinary resources that are widely scattered within the humanities literature and thus previously difficult to locate. The article also serves to bring resources on Shaker art and material culture to a wider audience, since the special libraries devoted to Shaker collection do not have electronic catalogs, and are largely limited to on‐site access.

Details

Reference Services Review, vol. 33 no. 2
Type: Research Article
ISSN: 0090-7324

Keywords

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Article

Warren C. Platt

Lists and describes the Shakers and Shakerism collection in the General Research Division of the New York Public Library. Covers areas including historical studies…

Abstract

Lists and describes the Shakers and Shakerism collection in the General Research Division of the New York Public Library. Covers areas including historical studies, spirituality, material culture and comparative studies with other religious groups. Also points to indexes of scholarly periodicals.

Details

Collection Building, vol. 14 no. 4
Type: Research Article
ISSN: 0160-4953

Keywords

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Article

Lou Ann Frey and Ann Lee

Products have a distinct life cycle, beginning with conception of new technology and ending with the decline and eventual discontinuation of a product as new products…

Abstract

Products have a distinct life cycle, beginning with conception of new technology and ending with the decline and eventual discontinuation of a product as new products replace it. Throughout the entire life cycle of a product, online databases can provide important information to support the activities during each stage. While a technology which may result in a new product is being developed, a multitude of scientific and technical data‐bases are invaluable for research and development activities. When the technology is applied to a new product, engineers can access patents, technical and chemical research, and industry news online to assist in product and manufacturing process development; concurrently, marketing personnel can investigate the marketability of the new product using a variety of business, industry and trade information available online. Once the product has been determined to be marketable, business and product/industry databases can provide essential information related to distribution channels, pricing, promotional schemes, advertising campaigns and test marketing. As a product grows and matures, a marketer can use directory, general business, product/industry, and advertising industry databases to increase or retain market share for his product and to monitor the competition.

Details

Online Review, vol. 11 no. 1
Type: Research Article
ISSN: 0309-314X

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Article

John F. Preble and Richard C. Hoffman

The purpose of this study is to employ the concepts of the general management of innovation to help explain the extraordinary inventiveness of the Shaker religious community.

Abstract

Purpose

The purpose of this study is to employ the concepts of the general management of innovation to help explain the extraordinary inventiveness of the Shaker religious community.

Design/methodology/approach

Utilizing historical accounts of Shaker philosophy and practice, the paper examines Shaker innovativeness through the lens of the general management of innovation in order to develop a historical interpretation of innovation within the Shaker community.

Findings

It was demonstrated that Shaker society possessed a large number of the organizational characteristics, management practices, and values, which have subsequently been found to be positively related to innovative behaviors in modern institutions.

Research limitations/implications

Future research should examine in even greater depth specific values, structure, and practices of Shaker communities as well as focusing on key concepts in other fields such as product, operations, or R&D management to yield additional insights into the management of innovation within organizations.

Practical implications

The paper discusses several managerial actions derived from an examination of Shaker practices related to the general management of innovation that are relevant for contemporary organizations.

Originality/value

This study uses the extant history of Shaker society to examine, illustrate, and help explain contemporary general management of innovation. This exposition should help inform organizations interested in improving their efforts at spurring successful innovation.

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