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The purpose of this paper is to enquire into the role and skills of the action learning facilitator in the context of service improvement work in the UK's National Health Service (NHS). An earlier companion paper examined the concept of service improvement and the possible contribution of action learning as a means of bringing about both personal and organisational development.

The paper takes the form of a case study. The research reports on the facilitation of action learning sets which formed part of a leadership development programme in the NHS. Data were collected via telephone interviews, focus groups, action learning sets and a World Café event.

The action learning facilitator's role is encircled by questions of method, approaches, skills and competencies, and crucially by complex contextual factors. Three role models are offered for the action learning facilitator – i.e. initiator, coach, and leader – and the paper concludes that any person fulfilling this role should develop the habits of reflection, critique and learning as part of developing their practice. Supervision and developmental support are also useful for people who are always asking themselves – “Am I doing it right?”

This case study on which these findings are based was developed at a time of great turmoil in the NHS. The dramatic specifics of the case serve to illustrate the critical variability and uniqueness of context. However, we believe that this does not greatly affect the efficacy of general conclusions drawn about action learning facilitation.

The practice of action learning is developing rapidly in many different organisational and community settings, and there is a growing demand for its skilful facilitation.

Currently there is little literature on what constitutes appropriate development for action learning facilitators. The paper gives some clear choices and guidelines for the development of this role.

Understanding the factors behind successful enterprise policy interventions are critical in ensuring effective programme development. The aim of this paper is to analyse an academic-industry initiative in Sweden developed to support knowledge-intensive businesses in expanding their operations.

This paper describes a case study of a specific policy intervention to facilitate further business growth and development. Since 1986, 490 individuals from 194 companies have attended the Business Development Programme (BDP) organised by Linköping University. Through analysing interviews with participants on the programme, the paper examines the origins and motivations behind its creation, management and development.

This study finds that future policy interventions in enterprise development must cultivate an open style of learning, similar to the principles of open innovation, which engages directly with the participants, is based on a process of informality and flexibility, reflects the needs of the business and includes engaged programme leadership based on a successful entrepreneurial track record.

The programme has succeeded through an informal, flexible and needs-orientated approach that essentially reflects the needs of the participating businesses.

Interventions that are targeted towards supporting established businesses could help to create wealth and employment. However, understanding the factors behind such interventions is critical in ensuring that policymakers design the most relevant programmes to assist support businesses that have the potential to grow.

The over-arching purpose of this paper is to provide a reflexive personal narrative of the inequalities experienced as the author grew up with a desire to dance; personal experiences which influenced the author to become an educator and eventually led the author to engage in some active research on the issue of boys and dance in secondary schools in the north of England.

This project is based on narrative interviews with young males, as the researchers seek to assess the current landscape of dance education within the UK. Interviews were conducted within two high school settings. Yet, this paper does not focus on the data produced in such interviews. Instead, it adopts a reflective methodology in terms of auto-critiquing the inquiry, exploring themes such as dancing negativity, homophobia and homonormativity.

The paper offers a brief critique of the literature around long-standing cultural ingrained discrimination experienced by boys who dance. Finally, and importantly, the paper offers a personal and intimate account reflecting on the author's experiences of engaging in research on male dancers in secondary schools.

This paper is a semi-autobiographical reflective inquiry which assesses the current issue of masculinities and dance, within adolescent educational settings. It is important in generating an awareness of the importance of individual and subjective reflective starting points for conducting research and the paper concludes how ethnographic research is never really neutral.

Increasingly the arts are being considered as having valuable lessons that can be transferred to a business context. This paper explores ways in which the assumed gap between the two cultures can be bridged effectively.

Drawing upon a wide and practical knowledge of arts education and facilitation practices across a broad and diverse constituency, the author uses his experiences gained as both a performer and practitioner to identify areas of divergence in thinking and methods by which these can be closer aligned in order to establish more effective and sustainable relationships.

There are important and far reaching implications for integrating arts practices within a business context, however the process of building the relationship between artist and business person from initial meeting through planning, delivery and final evaluation requires careful and informed nurturing.

It gives accessible and practical proposals for identifying potential problem areas whilst offering suggestions for ways in which to start and continue successful associations between artists and business people.

The paper is of considerable value to all potential stakeholders who hold the intention to meld together arts and business processes into a training model of good practice.

While the concept of cultural competence has emerged as a major contribution to improving migrants' and minority ethnic (MME) health, what constitutes culturally competent health promotion is less well understood. This paper explores the tension between the concept of cultural competence and community empowerment through an analysis of the author's recent experience of a participatory video project in which four ethnic/language groups were involved in the production of a breast‐screening video. It illustrates the engagement of migrants and minority ethnic communities in different stages of the video production process, and critically reflects on how this experience could be understood. It concludes that culturally competent health promotion requires us to go beyond language and cultural sensitivity to engage critically with communities to participate in health promotion activities. Participatory video has the potential not only to promote health messages in the communities, but also to strengthen capacity and cultural identities.

L'emploi du télégraphe dans le tourisme et dans les transports de voyageurs n'est pas nouveau. Depuis longtemps l'hôtellerie utilise ce procédé dans ses relations avec ses clients et avec les agences de voyages. Le code télégraphique hôtelier se trouve dans de nombreux annuaires. Il est en service sur le plan international. Il sert à la réservation des chambres. Il a, de ce fait, un caractère restreint. Les transports aériens ont, par essence, besoin de communications rapides, le télégraphe par la voie hertzienne est depuis plusieurs décades l'outil essentiel de la liaison entre aérodromes.

Conduire logiquement sa pensée, à partir des premières observations jusqu'aux conclusions qui sous‐tendront directement une action sur le terrain suppose pour l'expert‐géographe de Tourisme l'habitude d'un processus spécial, que nous allons essayer de décrire.

Discusses the terms entrepreneur and entrepreneurship, emphasises the economic and social importance of entrepreneurs and summarises key research findings to produce a model of outcomes and capital created by entrepreneurs. Shows how entrepreneurs can be found in many walks of life, not just business, and explains that they are responsible for creating social and artistic capital as well as financial wealth. Concludes with reflections on the challenges faced, in part by educationalists, in trying to develop both more entrepreneurs and more enterprise in organisations.

A. La participation des jeunes au tourisme d'aujourd'hui et de demain: caractères socio‐économiques et organiques du problème I. Données du problème. Avec le tourisme des jeunes il en va de même qu'avec d'autres apparitions dont le secteur du tourisme n'est pas épargné, comme par exemple le tourisme social: elles sont tellement dans toutes les bouches qu'elles courent le risque de devenir des expressions à la mode et des slogans; nombreux sont ceux qui tout d'abord les re‐jettent avec un haussement d'épaules avant de devoir finalement avouer qu'il existe effectivement un complexe de problèmes qu'il faut prendre au sérieux.

This study aims to analyse the basic status of application of social networking sites (SNSs) in Chinese university libraries and explore the relationship between microblog and the output of scientific research achievements in universities. This study suggests methods for improving the efficiency of SNS use in university libraries and promotes scientific research achievements and social services in universities.

Online survey and statistical analysis were conducted to collect the number and types of SNSs used by 112 libraries in Chinese universities under the “211 project”. This study used microblog as an example and analysed the distribution of SNS use in different types of university libraries. Correlation analysis and multiple regression analysis were used to analyse the factors related to microblogs, such as number of followings, followers, posts and published articles.

SNSs changed the information utilization behaviour of users. Survey results show that an increasing number of university libraries are using SNSs. These sites are mainly microblogs and WeChat. The proportion of the number of SNSs applied by comprehensive universities and science and technology universities was higher than that of other types of universities. Results of multiple regression analysis using microblogs showed that the number of followers has a significantly positive effect on the number of published articles of the university.

This study has three main limitations. First, data collection is incomplete, which easily causes the error of analysis results. Second, the overall status of SNS use in libraries is lacking in accurate understanding, which indicates limitations in terms of the analysis and conclusion. Finally, the research scope was narrow and only studied the situation of libraries using microblogs. Future research should focus on the data collection and sorting, make comparative studies of different periods of data, conduct cultural studies on the user usage perspective and conduct research on the application of different social network platforms in libraries.

The use of SNSs has brought new challenges and opportunities to university libraries because of rapid development of the internet and the scale of expansion microblogs. Moreover, microblogs have become an important platform of university libraries for self-promotion and marketing. This study proposes methods and measures for promoting the SNS popularity of university libraries, enhancing their content and increasing the role of SNSs in their interaction.

Statistical analysis was conducted to analyse the status of SNS use in university libraries and the data of SNS use in different types of universities. Effective measures were offered to address the issues found in the study. The results confirmed that the number of followers has a significantly positive effect on the number of published articles of the university, which could improve the enthusiasm of university libraries in using SNS, enhance the efficiency of information service and strengthen the use awareness of the teachers and students.