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Benchmarking is introduced as a practice of non‐financial assessment that promotes continual performance improvement. Its relevance to and possible consequences for the public sector are discussed in relation to a case study in construction procurement. A pilot study investigating the achievements of government clients in construction procurement has identified a need for better client “ownership” of project risk and opportunity. The article argues that benchmarking can provide the vehicle for this “ownership”. In conjunction with the clients and HM Treasury, a second stage of project assessment has just been completed and the methods and results described. The aim is to realize consistent, relevant and feasible metrics, co‐operatively authored by client practitioners and academics with reference to private construction organizations, that will then be used for purposes of on‐going self‐assessment at both project and strategic levels.

The purpose of this paper is to introduce and provide an insight into the benefits of outsourcing the procurement function for engineering commodity items.

Research into the literature presents the development of outsourcing procurement functions and this manuscript adds to the body of knowledge through introducing the outsourcing of engineering commodity procurement, illustrated with the case study example.

A US Aerospace Fortune 50 company has made savings by outsourcing the procurement of commodity engineering parts. This has occurred in two stages. Firstly the commodity procurement was locally outsourced and staff migrated to the service provider to whom commodity procurement was a core competence enabling them to offer cost savings. Secondly the back office and telephone service was moved to India, further reducing cost whilst enhancing the service through an increased headcount.

The paper provides the first example of the two stages of outsourcing engineering commodity procurement.

A methodology was developed to measure cost of quality failures in two major road projects, largely based upon a work‐shadowing method. Shows how the initial data were collected and categorised into definable groups and how the costs were estimated for each of these categories. The findings suggest that, if the projects examined are typical, the cost of failures may be a significant percentage of total costs, and that conventional means of identifying them may not be reliable. Moreover, the costs will not be easy to eradicate without widespread changes in attitudes and norms of behaviour within the industry and improved managerial co‐ordination of activities throughout the supply chain.

Gail Bader is Assistant Professor, Department of Anthropology, Ball State University, Muncie, Indiana. A cultural anthropologist, Bader’s research interests include educational anthropology, the cultural construction of work, computing and technology, and U.S. and Japanese culture.John M. Budd is Professor and Associate Director of the School of Information Science and Learning Technologies at the University of Missouri – Columbia. He is the author of numerous journal articles and books, including The Academic Library and Knowledge and Knowing in Library and Information Science.Bambi Burgard has served as Assistant Dean for Academic Affairs/Student Achievement at the Kansas City Art Institute since May 2002. Upon completion of her undergraduate education, she began doctoral study in counseling psychology at the University of Missouri-Kansas City where she earned her Ph.D. in 1999. She completed her predoctoral and postdoctoral internships at the University of Missouri-Kansas City counseling center.Harvey R. Gover is on the library faculty of Washington State University (WSU) Libraries and is the Assistant Campus Librarian for WSU Tri-Cities. Formerly, he was Public Services Librarian, Tarleton State University, a branch campus of Texas A&M. He was a principal author of the 2000 edition of ACRL Guidelines for Distance Learning Library Services.William Graves III is Associate Professor of Humanities at Bryant College in Smithfield, Rhode Island. A linguistic anthropologist, Graves is interested in the diverse roles that language and communication play in social and cultural change. He has conducted fieldwork on issues of social and cultural change among Native Americans, in diverse organizational settings in the U.S., in enterprises undergoing privatization in Russia and, most recently, among small-scale entrepreneurs in Belarus.José-Marie Griffiths served as the Chief Information Officer at the University of Michigan and Vice Chancellor for Information Infrastructure at the University of Tennessee. She was responsible for strategic IT planning; the development and implementation of academic and administrative computing, telecommunications and networking activities; and IT alliances with external organizations. She is the recipient of numerous awards for her contributions to information science, the development of the IT industry, and support for women in computing. She currently holds an endowed chair and professorship in the School of Information Sciences at the University of Pittsburgh and is Director of the University’s Sara Fine Institute for Interpersonal Behavior and Technology.John B. Harer has been a school and academic librarian for over twenty-seven years. As an academic librarian, he has held various positions in access services, reference, and personnel administration. He is currently the Director of the Library at Catawba College in Salisbury, NC.Donna Meyer’s career has included management of computer labs, teaching computer skills, designing curricula that integrated information skills into core subject areas, creating web sites, and managing library collections. She currently works as Director of Library Resources at Northcentral University in Prescott, Arizona, providing quality online graduate research services.Rush Miller has been Hillman University Librarian and Director of the University Library system at the University of Pittsburgh for eight years. He serves as co-chair for the Association of Research Libraries e-Metrics Project. Miller is active in the profession and writes regularly on library management, international librarianship, diversity, digital library content and e-Metrics.James M. Nyce, a cultural anthropologist, is interested in how information technologies are used in and can change workplaces and organizations, particularly in medicine and higher education. A docent at Linköping University, Nyce’s research interests include the historical, social aspects of library and information science, the design and evaluation of information systems, and information use in science and medicine. Nyce is Associate Professor at the School of Library and Information Management, Emporia State University, Emporia, Kansas, and Visiting Associate Professor at the Indiana University School of Medicine, Indianapolis.Charles Oppenheim is Professor of Information Science at Loughborough University, Loughborough, UK. His main professional interest is where the law interacts with information services. He is also interested in knowledge management, measuring the value and impact of information, citation studies, bibliometrics, national and company information policy, the electronic information and publishing industries, ethical issues, chemical information handling, patents information and policy issues related to digital libraries and the Internet.Roswitha Poll is chief librarian of the University and Regional Library Münster. From 1991 to 1993 chair of the German Association of Academic Librarians, since 1997 chair of the German Standards Committee for Information and Documentation. She chaired the IFLA group for the handbook on performance measurement in libraries and is now convener of the ISO working group for the International Standard of Library Statistics and member of the ISO group for performance measurement. She is working in national and international groups on collection preservation, quality management, statistics and cost analysis in libraries.Mary Jane Rootes is a Public Services librarian at Abraham Baldwin Agricultural College in Tifton, Georgia. She worked previously at the Pitts Library of Andrew College in Cuthbert, Georgia.Sherrie Schmidt is the Dean of University Libraries at Arizona State University. She began her tenure at ASU as Associate Dean of Library Services in 1990 and was named Dean in 1991. Prior to that, she worked at Texas A&M University, the University of Texas at Austin, the FAXON Company, the University of Texas at Dallas, AMIGOS, the University of Florida, and Ohio State University. Most of her professional activities relate to the use of technology in libraries.Joan Stenson is a Research Associate in the Department of Information Science at Loughborough University, Loughborough, UK, where she is currently undertaking a doctorate.Richard Wilson is Professor of Business Administration and Financial Management at Loughborough University, Loughborough, UK. He has inter-disciplinary interests in the valuation of information assets. His publications reflect his research interests in management control, financial control, marketing control and strategic control.

This paper aims to demonstrate the variety of ways institutions and their libraries approach student success both conceptionally and operationally.

Librarians from nine different institutions of higher education were given a series of questions about student success on their campuses and in their libraries. They responded with written essays describing their experiences and perspectives.

The contributed pieces are collected together and display a shared interest in defining “student success,” aligning strategic planning with student success initiatives and establishing (and assessing) strong infrastructure to support student success.

These examples help us observe what is happening throughout higher education and see potential paths forward at our own institutions engaged in this work.

THE MAJOR CONTRIBUTION, though not the only one, has been made by Scottish authors, both by the well‐known ones, such as R. L. Stevenson and J. M. Barrie, in whose work their Scottish origin has played its part, and by others, like Norman Macleod and Ian Maclaren, whose reputation scarcely extended outside their native country or has been since forgotten.

This paper aims to examine two teachers’ beliefs and practices on teaching writing at an urban, high-performing middle school to determine: What discourses of writing are being taught in an urban, high-performing US public middle school? What factors prevent or enable particular discourses?

Drawing on case study methods, this study uses a single-case design with two seventh-grade teachers at a high-performing urban school as embedded units of analysis. Data collection took place over one semester. Data sources included observations and interviews with the two teachers, an interview with an administrator and multiple instructional artifacts, including unit and lesson plans. Observational data were analyzed using a priori code for writing discourses (Ivanic, 2004) and interview data were analyzed for factors affecting instruction using open, axial and selective coding.

Both teachers enacted extended multi-discourse writing instruction integrating skills, creativity, process, genre and social practices discourses supported by their beliefs and experience; colleagues; students’ relatively high test scores; and relative curricular freedom. However, there was minimal evidence of a sociopolitical discourse aligned with critical literacy practices. Limits to the sociopolitical discourse included a lack of a social justice orientation, an influx of low-performing students, a focus on raising test scores, data-focused professional development and district pacing guides. Racism is also considered as an underlying structural factor undermining the sociopolitical discourse.

Although generalizability is limited because of the small sample size and the unique context of this study, two major implications are the need to layer discourses in writing instruction while centering critical pedagogy and develop teacher beliefs and knowledge. To support these two implications, this study suggests developing university-school partnerships and professional development opportunities that create a community of practice around comprehensive writing instruction. Future research will involve continuing to work with the participants in this study and documenting the effects of providing theory and tools for integrating the sociopolitical discourse into middle school curricula and instruction.

This study contributes to the field of literacy education’s understanding of internal and external factors limiting the sociopolitical discourse in a high-performing, urban middle school in the USA, an understudied context.