Search results

1 – 10 of 705
Article
Publication date: 8 August 2022

Joseph Lloyd Davies, Ruth Bagshaw, Andrew Watt, Paul Hewlett and Heidi Seage

This study aims to understand the perceived causes and consequences of weight gain within a secure psychiatric inpatient service in South Wales.

Abstract

Purpose

This study aims to understand the perceived causes and consequences of weight gain within a secure psychiatric inpatient service in South Wales.

Design/methodology/approach

A purposive sample of 12 staff members were interviewed. These interviews were transcribed verbatim and analysed using thematic analysis.

Findings

Three themes were identified, these were increasing demand for integrated physical health care, unhealthy lifestyles and weight gain viewed as a symptom of poor mental health.

Originality/value

It is a unique insight into the factors that contribute to obesity in a Welsh secure unit and adds to current understanding of the challenges of improving weight management services within this sector.

Details

The Journal of Mental Health Training, Education and Practice, vol. 18 no. 1
Type: Research Article
ISSN: 1755-6228

Keywords

Article
Publication date: 1 April 2004

Anthony Andrew and Michael Pitt

In 2003 HM Treasury published a revised “Green Book”, otherwise known as The Green Book Appraisal and Evaluation in Central Government – a technical guide, which is designed to…

1714

Abstract

In 2003 HM Treasury published a revised “Green Book”, otherwise known as The Green Book Appraisal and Evaluation in Central Government – a technical guide, which is designed to help decision makers appraise and evaluate capital expenditure decisions more effectively. Coincidentally, the RICS brought out its revised edition of the “Red Book”, now called The Appraisal and Valuation Standards, in March 2003. This paper looks at the development and recent changes to these documents particularly from the viewpoint of a public sector property practitioner involved in day‐to‐day appraisal.

Details

Journal of Property Investment & Finance, vol. 22 no. 2
Type: Research Article
ISSN: 1463-578X

Keywords

Content available
Article
Publication date: 1 January 2008

Andrew Watts

Nicky Grist is probably best known as a former World Rally Championship (WRC) co-driver and for his achievements in the arena of world rallying. He is most closely associated with…

117

Abstract

Nicky Grist is probably best known as a former World Rally Championship (WRC) co-driver and for his achievements in the arena of world rallying. He is most closely associated with Colin McRae, for whom he was co-driver between 1997 and 2002, when together they won no fewer than 17 WRC events. He has also co-driven for Armin Schwarz and Juha Kankkunen, and is the second most successful co-driver in the history of the WRC. After a 14-year career in the WRC, and with a massive 21 World Rally victories to his credit, he founded the Nicky Grist Co-Driver Academy to help young codrivers wishing to make an impact in the sport. He has also formed NG Motorsports Ltd, a retail and wholesale supplier of motorsport products.

Details

International Journal of Sports Marketing and Sponsorship, vol. 9 no. 2
Type: Research Article
ISSN: 1464-6668

Article
Publication date: 28 November 2023

Nada Ghesh, Matthew Alexander and Andrew Davis

The increased utilization of artificial intelligence-enabled applications (AI-ETs) across the customer journey has transformed customer experience (CX), introducing entirely new…

Abstract

Purpose

The increased utilization of artificial intelligence-enabled applications (AI-ETs) across the customer journey has transformed customer experience (CX), introducing entirely new forms of the concept. This paper aims to explore existing academic research on the AI-enabled customer experience (AICX), identifying gaps in literature and opportunities for future research in this domain.

Design/methodology/approach

A systematic literature review (SLR) was conducted in March 2022. Using 16 different keyword combinations, literature search was carried across five databases, where 98 articles were included and analysed. Descriptive analysis that made use of the Theory, Characteristics, Context, Methods (TCCM) framework was followed by content analysis.

Findings

This study provides an overview of available literature on the AICX, develops a typology for classifying the identified AI-ETs, identifies gaps in literature and puts forward opportunities for future research under five key emerging themes: definition and dynamics; implementation; outcomes and measurement; consumer perspectives; and contextual lenses.

Originality/value

This study establishes a fresh perspective on the interplay between AI and CX, introducing the AICX as a novel form of the experience construct. It also presents the AI-ETs as an integrated and holistic unit capturing the full range of AI technologies. Remarkably, it represents a pioneering review exclusively concentrating on the customer-facing dimension of AI applications.

目的

随着人工智能应用程序 (AI-ET)在旅途中的使用不断增加, 消费者体验 (CX)得以转变, 引入了全新的概念形式。 本文旨在探索有关人工智能客户体验(AICX)的现有学术研究, 从中找出文献中的空白以及该领域未来研究的机会。

方法

本系统性文献综述(SLR)于2022 年 3 月开工。基于16 个不同的关键词组合, 本综述统共收录并分析了来自 5 个数据库98 篇文献, 采用理论-特征-背景-方法 (TCCM) 框架先后进行描述性分析和内容分析。

研究结果

该研究概述了 AICX 的现有文献, 开发了对已识别的 AI-ET 进行分类的类型学, 确定了现有文献中的空白, 并在 5 个关键新兴主题下提出了未来研究的机会:1. 定义和动态, 2 . 实施, 3. 结果和衡量, 4. 消费者视角, 5. 情境视角。

独创性

本研究建立了全新的视角看待 AI 和 CX 之间的相互作用, 引入了 AICX 这种新颖的体验构造形式, 还将 AI-ET 展示为一个集成了全方位人工智能技术的整体单元。 值得一提的是, 本文代表了一项专门关注人工智能应用面向客户维度的开创性综述。

Objetivo

La creciente utilización de aplicaciones habilitadas por inteligencia artificial (AI-ET) a lo largo del recorrido del cliente han transformado la experiencia del cliente (CX), introduciendo formas totalmente nuevas del concepto. Este artículo pretende explorar la investigación académica existente sobre la experiencia del cliente a través de la IA (AICX), identificando las lagunas en la literatura y las oportunidades para futuras investigaciones en este ámbito.

Diseño/metodología/enfoque

En marzo de 2022 se llevó a cabo una revisión bibliográfica sistemática (SLR). Utilizando 16 combinaciones diferentes de palabras clave, se realizó una búsqueda bibliográfica en 5 bases de datos en las que se incluyeron y analizaron 98 artículos. El análisis descriptivo que hizo uso del marco Teoría, Características, Contexto, Métodos (TCCM) fue seguido del análisis de contenido.

Resultados

El estudio ofrece una visión general de la bibliografía disponible sobre la AICX, desarrolla una tipología para clasificar las AICX detectadas, identifica lagunas en la literatura y plantea oportunidades para futuras investigaciones bajo cinco temas emergentes claves: 1. Definición y dinámica, 2. Implementación, 3. Resultados y medición, 4. Perspectivas del consumidor, 5. Lentes contextuales.

Originalidad/valor

El estudio establece una nueva perspectiva sobre la interacción entre la IA y la CX, introduciendo la AICX como una forma novedosa del constructo experiencia. También presenta las AICX como una unidad integrada y holística que capta toda la gama de tecnologías de la IA. Notablemente, representa una revisión pionera que se concentra exclusivamente en la dimensión orientada al cliente de las aplicaciones de la IA.

Article
Publication date: 1 October 2001

Anthony Andrew and Michael Pitt

Examines a practical problem that arises in the Depreciated Replacement Cost (DRC) valuation of specialised property assets, particularly those owned by Central Government and the…

1649

Abstract

Examines a practical problem that arises in the Depreciated Replacement Cost (DRC) valuation of specialised property assets, particularly those owned by Central Government and the National Health Service which are subject to capital charging. The DRC approach values the site on a market basis and the building on a cost basis, adjusted for obsolescence, and aggregates the two elements. The literature and most practitioners having tended to focus on the problems of the cost elements, aims to look more closely at the problems relating to the site valuation. Different approaches significantly affect the value and can also react perversely with other strands of Government policy. While the main focus here is on Central Government property assets, these throw into sharp focus issues which are of wider interest.

Details

Property Management, vol. 19 no. 4
Type: Research Article
ISSN: 0263-7472

Keywords

Article
Publication date: 1 March 2008

Elizabeth Payne, Andrew Watt, Paul Rogers and Mary McMurran

Life‐long trauma histories and PTSD symptoms in 26 life sentence prisoners detained in a British Category B prison were examined. Prisoners were categorised on the basis of…

Abstract

Life‐long trauma histories and PTSD symptoms in 26 life sentence prisoners detained in a British Category B prison were examined. Prisoners were categorised on the basis of whether index offence violence resulted in human fatality, and whether reactive or instrumental violence was used in the index offence. Symptom measures included the Impact of Events Scale ‐ Revised and the Posttraumatic Stress Diagnostic Scale. Eight prisoners (31%) met all DSM‐IV criteria for current PTSD diagnosis. Partial PTSD was common in the remaining prisoners. Number of PTSD symptoms was unrelated to both the act of killing and the nature of violence. The rate of trauma prior to index offences was positively related to intrusive, avoidant and hyperarousal symptoms attributed by the prisoners to their index offence. The results suggest that prior trauma sensitised prisoners' traumatic reactions to their offences.

Details

The British Journal of Forensic Practice, vol. 10 no. 1
Type: Research Article
ISSN: 1463-6646

Keywords

Article
Publication date: 1 February 2002

Anthony Andrew and Michael Pitt

In the current climate of outsourcing services the extent to which facilities managers make use of external contractors to supply property valuations and appraisals has grown…

1519

Abstract

In the current climate of outsourcing services the extent to which facilities managers make use of external contractors to supply property valuations and appraisals has grown significantly. In‐house facilities or property managers in the UK that are members of the Royal Institution of Chartered Surveyors (RICS) are bound to the use of the RICS Appraisal and Valuation Manual (the Red Book). This paper examines the roles of the Red Book for property professionals involved in the review of appraisal reports and contrasts it with the Uniform Standards of Professional Practice (USPAP) used in the USA. The paper concludes that the Red Book in its existing form may inhibit any appraisal review process that any organisation may try to implement.

Details

Journal of Property Investment & Finance, vol. 20 no. 1
Type: Research Article
ISSN: 1463-578X

Keywords

Article
Publication date: 30 November 2012

Ruth Bagshaw, Rhiannon Lewis and Andrew Watt

The aim is to determine whether staff ratings of service user attachment style are associated with service user misconduct during inpatient treatment in a medium secure mental…

Abstract

Purpose

The aim is to determine whether staff ratings of service user attachment style are associated with service user misconduct during inpatient treatment in a medium secure mental health unit; also, to gauge whether staff can evaluate attachment style reliably.

Design/methodology/approach

Retrospective case note analysis on 55 inpatient treatment episodes were supplemented with staff ratings of service user attachment style. Records of untoward incidents were centrally retrieved. Kappa statistics were used to analyse levels of staff agreement regarding service user attachment style.

Findings

Attachment style was associated with hostile episodes, treatment non‐compliance and service user aggression. Post hoc analysis on a subset of data yielded poor overall agreement in ratings of attachment style (Kappa=0.2). Further analysis revealed a sex‐based asymmetry with high consistency in ratings of female service users (Kappa=0.79) and very low inter‐rater reliability for male service users (Kappa=−0.05). It is important to note that the staff included in the interrater reliability analysis were female.

Research limitations/implications

The sample was small, the observation period was short and staff conducting the ratings had no special training in the rating tool.

Practical implications

Attachment style per se played a significant part in the success and/or failure of service user treatment (when measured by misconduct). However, the validity of staffs' ratings of attachment style may interact systematically with the sex of staff and service users. These findings have important implications for the application of the concept of attachment in clinical settings.

Social implications

Mental health professionals place central importance on the establishment of therapeutic relationships between clinicians and service users. Service user attachment style is assumed to play a role in mediating the success, or failure, of relationships with clinicians.

Originality/value

This study makes a novel contribution to the application of attachment theory to secure mental health care, it also demonstrates that gender is an important factor in staff appraisals of service users' approach to treatment.

Details

The Journal of Mental Health Training, Education and Practice, vol. 7 no. 4
Type: Research Article
ISSN: 1755-6228

Keywords

Article
Publication date: 1 April 1992

Priscilla Burnaby

Discusses a real‐life case study to illustrate discriminationagainst women in educational institutions. Analyses male and femalestudent responses and concludes that not only are…

Abstract

Discusses a real‐life case study to illustrate discrimination against women in educational institutions. Analyses male and female student responses and concludes that not only are men harder on women but also women are harder on other women. Therefore both men′s and women′s attitudes need to change so that all members of an organization can contribute to the best of their ability in a non‐combative and trusting environment.

Details

Industrial and Commercial Training, vol. 24 no. 4
Type: Research Article
ISSN: 0019-7858

Keywords

Book part
Publication date: 20 September 2021

Dunja Antunovic, Katie Taylor, Macauley Watt and Andrew D. Linden

On 2 February 2020, 99.9 million viewers learnt about the Women's Football Alliance (WFA), the largest women's American football league in the United States, when former player…

Abstract

On 2 February 2020, 99.9 million viewers learnt about the Women's Football Alliance (WFA), the largest women's American football league in the United States, when former player Katie Sowers became the first woman to coach in the Super Bowl. In the same month, the WFA announced several corporate partnerships and a new television deal with statements that connected the support for women's American football to advancing gender equity.

This chapter examines the professionalisation of women's American football in the United States through the lens of mediated visibilities. We use the term mediated visibilities, rather than media coverage, to move beyond how journalists are writing about sport (or ‘covering’ sport) and account for the complex ways in which content about women's sport circulates across producers and platforms in the digital media environment. In particular, our analysis examines the opportunities and limitations of digital media in the process of (semi-)professionalisation of women's American football.

The WFA joined the broader ‘momentum’ of women's sport in the United States as both the league's social media platforms and the sponsors aligned their messages with cultural narratives around women's sport to invoke gender equity in promoting women's American football. Moreover, the league positioned the strategy to enhance mediated visibility the sport as an integral step in the process of (semi-)professionalisation. However, the role of the WFA's digital media platforms alone appears to be limited without substantial structural change.

Details

The Professionalisation of Women’s Sport
Type: Book
ISBN: 978-1-80043-196-6

Keywords

1 – 10 of 705