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Article
Publication date: 9 October 2017

Kuok Kei Law, Andrew Chan and Muammer Ozer

This paper aims to develop an integrated framework to demonstrate the individual and combined effects of intrinsic and extrinsic motivators on two forms of knowledge…

Abstract

Purpose

This paper aims to develop an integrated framework to demonstrate the individual and combined effects of intrinsic and extrinsic motivators on two forms of knowledge sharing behaviors – in-depth knowledge sharing and routinized knowledge sharing.

Design/methodology/approach

A range of work on the use of intrinsic and extrinsic motivators and the differential degrees of costs and risks involved in the two forms of knowledge sharing is being reviewed with the aim to locate gaps and problems arising from propositions of different scholars. An integrated framework is then proposed to connect different schools of thoughts into a single, unifying framework.

Findings

Knowledge sharing behaviors among employees are subject to both attractive and distractive forces. Intrinsic and extrinsic motivators might interact positively or negatively depending on the type of extrinsic motivator and the form of knowledge sharing. While enhancing the intrinsic enjoyment of employees along with outcome-based extrinsic motivators can promote in-depth knowledge sharing, the use of behavior-based extrinsic motivators is more appropriate for fostering routinized knowledge sharing.

Research limitations/implications

This paper mainly focuses on the sharing of knowledge without examining the receiver side in knowledge sharing. Also, the use of punitive means by superiors in encouraging knowledge sharing is not discussed in the framework. Future research can also add into the authors’ integrated framework the effects of personal traits in knowledge sharing.

Originality/value

This paper narrows the gap between existing theories on the use of extrinsic and intrinsic motivators and offers an integrated theoretical framework for those interested in examining the inter-relationship among intrinsic motivators, extrinsic motivators and knowledge sharing behaviors.

Details

Journal of Knowledge Management, vol. 21 no. 6
Type: Research Article
ISSN: 1367-3270

Keywords

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Article
Publication date: 8 May 2018

Xudong Chen and Andrew Chan

This paper aims to investigate the responses of laminated glass under soft body impact, including elastic impact and fracture/fragmentation consideration.

Abstract

Purpose

This paper aims to investigate the responses of laminated glass under soft body impact, including elastic impact and fracture/fragmentation consideration.

Design/methodology/approach

The simulation uses the combined finite-discrete element method (FDEM) which combines finite element mesh into discrete elements, enabling the accurate prediction of contact force and deformation. Material rupture is modelled with a cohesive fracture criterion, evaluating the process from continua to discontinua.

Findings

Responses of laminated glass under soft impact (both elastic and fracture) agree well with known data. Crack initiation time in laminated glass increases with the increase of the outside glass thickness. With the increase of Eprojectile, failure mode is changing from flexural to shear, and damage tends to propagate longitudinally when the contact surface increases. Results show that the FDEM is capable of modelling soft impact behaviour of laminated glass successfully.

Research limitations/implications

The work is done in 2D, and it will not represent fully the 3D mechanisms.

Originality/value

Elastic and fracture behaviour of laminated glass under soft impact is simulated using the 2D FDEM. Limited work has been done on soft impact of laminated glass with FDEM, and special research endeavours are warranted. Benchmark examples and discussions are provided for future research.

Details

Engineering Computations, vol. 35 no. 3
Type: Research Article
ISSN: 0264-4401

Keywords

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Article
Publication date: 10 July 2017

John Garrick and Andrew Chan

This paper interrogates the relationships between tacit knowledge (of professionals) and performance measurement regimes (of post-modern organizations). Drawing on…

Abstract

Purpose

This paper interrogates the relationships between tacit knowledge (of professionals) and performance measurement regimes (of post-modern organizations). Drawing on Polanyi’s (1958, 1968) ideas about tacit knowledge and Lyotard’s (1984) theory of performativity with regard to criteria such as profit-performance the applicability and relevance of tacit, working knowledge in the internet age is assessed. The paper examines: the effects of context on knowledge management (KM); tacit knowledge and performativity around the production, validation and assessment of knowledge within organizations; KM and the mercantilization of knowledge and critical questions as to how performativity impacts tacit knowledge and KM in the digital era.

Design/methodology/approach

The paper deconstructs popular and fashionable narratives around tacit knowledge and KM to critically appraise approaches to knowledge construction and transfer in contemporary and commercial contexts. The study draws on various specific critical incidents in commercial practice to assess where (and why) things went wrong with KM practices in the aftermath of the global financial crisis and in more recent attempts at large scale corporate fraud.

Findings

KM should not trade exclusively in instrumentalized, performative knowledge. Tacit knowledge involves a sense of what is going on and this is not easily measured or codified. Experiential understanding of what is required when engaging with clients, colleagues, senior partners, other businesses (and cultures) and the political contexts in which employees work is central to tacit knowledge. So too are performance measures and reward systems and herein lies the “uneasy dynamic”. The nature of any transfer of tacit knowledge is problematic, but such employee know-how remains critical to organizational performance and validating the use-value of knowledge for the purposes of KM.

Originality/value

Researchers have used the theories of Polanyi and Lyotard, but rarely combined them to investigate KM practices critically in post-modern organizations. By using the two theories, this paper critically examines the contemporary construction of tacit knowledge from perspectives that include the different discourses and localized practices through which it is produced and consumed.

Details

Journal of Knowledge Management, vol. 21 no. 4
Type: Research Article
ISSN: 1367-3270

Keywords

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Article
Publication date: 26 February 2019

Annie Ko, Andrew Chan and Simon C.K. Wong

This study aimed to develop an industry-specific, original, valid and reliable scale for measuring hotel employees’ perceptions of CSR activities undertaken by their organizations.

Abstract

Purpose

This study aimed to develop an industry-specific, original, valid and reliable scale for measuring hotel employees’ perceptions of CSR activities undertaken by their organizations.

Design/methodology/approach

Based on the solid grounding of a conceptual framework and a systematic scale development process, both qualitative and quantitative research approaches were used. Data were collected from 18 in-depth interviews with CSR/HR managers and employees working in world-renowned international hotel companies and local hotel groups in Hong Kong. A pilot study of 204 employee samples was subjected to exploratory factor analysis to determine the underlying factorial structure of the scale. A further 732 usable samples in the main survey were used to assess the latent structure and validity of the scale using confirmatory factor analysis.

Findings

The scale revealed sound psychometric properties based on the findings from reliability and validity tests. The results of the analysis validated previous research that employees’ perceptions of CSR are a multidimensional construct and the five-dimensional model for the hotel industry consists of employees, guests, local community, the natural environment and owners/investors.

Practical implications

The developed scale can help organizational behavior researchers to examine the causal relationship between an organization’s CSR activities and employees’ outcomes, thereby enhancing further development of predictive and prescriptive studies that provide prescription to hotel managers with instrumental reason to pursue CSR in an organizational setting.

Originality/value

This study is one of the first scale development studies of employees’ perceptions in the context of the hotel industry.

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Article
Publication date: 14 November 2019

Chung Fun Steven Hung

The purpose of this paper is to assess the intra-party conflicts in Hong Kong’s Democratic Party (DP) and their implications for broader democratic processes in the…

Abstract

Purpose

The purpose of this paper is to assess the intra-party conflicts in Hong Kong’s Democratic Party (DP) and their implications for broader democratic processes in the territory. It also examines some other thematic issues including: the party’s policy decision-making process, candidate selection, party membership and mergers, and their overall relevance for democratisation in Hong Kong.

Design/methodology/approach

The study gives a historical review of intra-party conflicts. The concept of factionalism is applied to better understand the DP in Hong Kong’s political space.

Findings

Hong Kong is unique and popular models of party conflicts are hardly applicable to the country. Intra-party conflict is an obvious, expected conflict because of differences in formation, leadership, manifestoes and ideologies. The present author tries to examine the case with a view to making a novel contribution.

Originality/value

The study of political factionalism is not uncommon in Hong Kong but this paper intends to study intra-party elite conflicts and self-democratisation of the Hong Kong DP as a case study which is seldom addressed. Consolidation is a possible scenario and its presence is evident when political elites increasingly demonstrate commitment towards creating a democratic regime and when they hold strong beliefs in democratic procedures and institutions as crucial to governing public life.

Details

Asian Education and Development Studies, vol. 9 no. 1
Type: Research Article
ISSN: 2046-3162

Keywords

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Article
Publication date: 4 February 2014

Alison Elizabeth Lloyd, Ricky Y.K. Chan, Leslie S.C. Yip and Andrew Chan

The domain of service convenience remains relatively unexplored. However, as time pervades all aspects of consumption, the value placed on time is likely to influence the…

Abstract

Purpose

The domain of service convenience remains relatively unexplored. However, as time pervades all aspects of consumption, the value placed on time is likely to influence the importance of convenience. Prior studies call for the investigation of convenience beyond the store context; and malls being a one-stop shopping destination, present an ideal environment for investigation.

Design/methodology/approach

A conceptual model delineating the relationships between service convenience, shopping trip value, customer satisfaction and several retail outcomes is developed. This model is empirically tested using survey data collected from 619 mall shoppers; and analyzed using structural equation modelling.

Findings

For shoppers who place high economic value on time, the effects of service convenience are greater on hedonic value. Conversely, those who place low economic value on time, effects of service convenience are greater on utilitarian value. Effects of shopping value on retail outcomes also vary according to value placed on time.

Research limitations/implications

Further investigation utilizing full convenience scale and more elaborate time style measures encouraged.

Practical implications

Results signal the importance of enhancing the experiential aspects of the mall for high economic time value shoppers. Conversely, for low economic time value shoppers, findings suggest the importance of boosting the visual distinctiveness and ease of mall navigation.

Originality/value

This study sheds light on research gaps by examining the link between service convenience and its effects on retail evaluation in the mall. It also considers how the economic value placed on time impact perceptions of convenience and the shopping experience.

Details

Journal of Services Marketing, vol. 28 no. 1
Type: Research Article
ISSN: 0887-6045

Keywords

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Article
Publication date: 14 June 2011

Carlson Chan and Andrew Chan

In a time of global recession and customers' pejorative perceptions of financial products, international banks need to understand the determinants of behavioral intentions…

Abstract

Purpose

In a time of global recession and customers' pejorative perceptions of financial products, international banks need to understand the determinants of behavioral intentions of high‐net‐worth individuals when considering business tactics for capturing the lucrative wealth management services (WMS) markets. This paper aims to build a predictive model using the theory of planned behavior to determine behavioral intentions of Taiwanese nationals based in the People's Republic of China (the PRC) in respect of their choice and decisions about WMS providers.

Design/methodology/approach

Two‐phased sequential mix methods, based on the theory of planned behavior, are employed to investigate factors that influence the choice of wealth management services providers by Taiwanese based in the PRC. An elicitation study plus three pilot tests were administered for questionnaire development, refinement and finalization. The main study employs a cross‐sectional study of Taiwan home nationals resident in China.

Findings

A cross sectional study of 227 Taiwanese nationals based in the PRC indicated that “Feeling of trustworthiness”, “Provision of flexible services”, and “Feeling of cultural affinity” are the most crucial among the ten factors related to their intentions and decision making about choice of WMS providers.

Practical implications

The results point to managerial implications of banks' identity, deployment of expatriates, brand‐image position and a regional portfolio platform for bank management to consider entry strategies into the PRC.

Originality/value

This research is the first empirical study in investigating the attitudinal dynamics on wealth management services and their implications to international banks in the PRC.

Details

International Journal of Bank Marketing, vol. 29 no. 4
Type: Research Article
ISSN: 0265-2323

Keywords

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Article
Publication date: 1 February 2004

John Garrick, Andrew Chan and John Lai

In this paper it is argued that universities have lost their monopoly on the production and legitimation of knowledge. That workplaces are now sites of “valid” knowledge…

Abstract

In this paper it is argued that universities have lost their monopoly on the production and legitimation of knowledge. That workplaces are now sites of “valid” knowledge is a given. The information age affects many aspects of working life and we are now subject to highly automated and computerised systems and networks. This poses a range of challenges for the universities of the twenty‐first century if they are to retain their place as a vital part of the social fabric.

Details

Journal of European Industrial Training, vol. 28 no. 2/3/4
Type: Research Article
ISSN: 0309-0590

Keywords

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Article
Publication date: 1 December 1998

Ray Pine, Andrew Chan and Paul Leung

Before the economic downturn, most analysts considered Asia as one of the most active regions in the world. Now, the sentiment has changed, and many people are beginning…

Abstract

Before the economic downturn, most analysts considered Asia as one of the most active regions in the world. Now, the sentiment has changed, and many people are beginning to worry about its future prospects. This paper first examines the impact of the Asian economic downturn on the hospitality and tourism industry. It then turns to review the region’s hospitality trends and environments. The information should be of interest to hotel operators, governments, and research institutions.

Details

International Journal of Contemporary Hospitality Management, vol. 10 no. 7
Type: Research Article
ISSN: 0959-6119

Keywords

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Article
Publication date: 8 June 2015

Matthew Tingchi Liu, Tina Tsing Gya Chang, Edmund H. N. Loi and Andrew Chi Hong Chan

The viewpoints from industry briefly review the success in last decade, analyze what challenges and difficulties came across currently and forecast…

Abstract

Purpose

The viewpoints from industry briefly review the success in last decade, analyze what challenges and difficulties came across currently and forecast opportunities/development in next decade of Macau gambling industry. The paper aims to discuss these issues.

Design/methodology/approach

Practitioners from banking and gambling industries offered their cutting-edged analysis and viewpoints with scholars’ observation.

Findings

Macroeconomic and political factors in China are the principal direct cause of Macau’s gambling revenue decline in 2014, implicating the vulnerability and unsustainability associated with the VIP business model of gambling industry. Although Macau continues to face challenges since late 2014, the prospect of Macau gambling industry is still optimistic in the long term, as there are emerging positive catalysts which will boost demand. From casino operators’ perspective, they should continue to try to increase revenue from mass market and non-gambling business by relocating the resource and adding more non-gambling amenities.

Originality/value

This paper provides a fresh perspective, and a new line of thinking with regard to how gambling industry in Macau will develop in next decade since 2015. It therefore potentially directs a new path of research in the area.

Details

Asia Pacific Journal of Marketing and Logistics, vol. 27 no. 3
Type: Research Article
ISSN: 1355-5855

Keywords

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