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The purpose of this paper is to explain the efforts, methods and results of the automation of end‐user loan requests in the Danish union catalogue “bibliotek.dk” (library.dk).

The paper explains the implementation of automation of end‐user requests and explains why it is necessary.

The implications for the user interface are explained, as well as the technical solution and the consequences for the participating libraries and for the end‐users.

The paper will be of interest to all librarians who are supplying end‐users with library material through union catalogues or portals.

The paper seeks to provide an overview of the approach taken by the Danish library community towards the automation of ILL and end‐user loan requests.

The physical union catalogue DanBib is explained, along with Bibliotek.dk, which is the end‐user web interface to the public union catalogue. A detailed description is given of the development of an end‐user ILL system.

This facility is currently being tested and implementation is scheduled for the end of 2006.

The paper will be of interest to all librarians who wish to empower end users in searching for and obtaining material in which they are interested.

The purpose of this paper is to give an overview of the development of bibliotek.dk (library.dk) – how to open a union catalogue to the public.

bibliotek.dk – the end‐user web interface to the public union catalogue is described and challenges in these features are examined: the user interface, end‐user loan requests, cooperation with Google, library 2.0 characteristics etc. Usage statistics are presented.

It was found that it is possible to make requesting library material (almost) as easy and fast as searching Google.

The paper will be of interest to librarians working with opening their services to the public.