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Case study
Publication date: 21 March 2022

Anne Marie Zwerg-Villegas, Ana María Gutiérrez and David S. Baker

Determine when to resolve conflict through arbitration and when to resolve conflict through the court system. Reflect upon the types of organizational misconduct and…

Abstract

Learning outcomes

Determine when to resolve conflict through arbitration and when to resolve conflict through the court system. Reflect upon the types of organizational misconduct and determine what behaviors constitute organizational misconduct. Argue whether the behaviors that constitute organizational misconduct are universal or may vary according to the context. Analyze whether actions that might be considered misconduct might be acceptable in certain situations and contexts. Build additional definitions of organizational misconduct that might pertain to non-Western, developed country contexts. Analyze how media and popular opinion might influence perceptions of organizational misconduct.

Case overview/Synopsis

Carlos Mattos (he/him/his) was the founder/president/CEO of Hyundai Colombia Automotriz S.A. from 1992 to 2015. He and his company introduced the Hyundai brand to the Colombian market and made it one of the best-selling automobile brands in the nation. When the company began experiencing losses, Hyundai headquarters terminated the contract and awarded the distribution to an Ecuadorian firm.The contract between Hyundai Colombia Automotriz S.A. and Hyundai Motor Company stipulates that arbitration is the appropriate dispute mechanism. However, Mattos contemplates whether arbitration is his best option or if he should take Hyundai Motor Company to court. He also contemplates suing the Ecuadorian firm for unfair competition.As students analyze Mattos’ decision, they will determine whether the actions of the any of the parties might be considered organizational misconduct. This case is not about assigning blame. It is not about deciphering whether anyone is guilty. Instead, the case is designed to promote critical thinking about the concept of organizational misconduct. Most literature and understanding of organizational misconduct are from a Western, developed country point of view. In this case, there are three key actors, all from emerging markets. Each may have participated in some sort of misconduct, depending on how the term is defined.

Complexity academic level

This case is appropriate for advanced, undergraduate or master's level international business students in classes such as international management, intercultural management, international negotiation or business ethics.

Supplementary materials

Teaching notes are available for educators only.

Subject code

CSS 5: International Business.

Details

Emerald Emerging Markets Case Studies, vol. 12 no. 1
Type: Case Study
ISSN: 2045-0621

Keywords

Article
Publication date: 7 December 2018

Eric Ping Hung Li, Ajnesh Prasad, Cristalle Smith, Ana Gutierrez, Emily Lewis and Betty Brown

The purpose of this paper is to consider the potential of visual (i.e. non-textual) research methods in community-based participatory research.

Abstract

Purpose

The purpose of this paper is to consider the potential of visual (i.e. non-textual) research methods in community-based participatory research.

Design/methodology/approach

The authors draw on a case illustration of a photo- and video-voice campaign involving rural communities in British Columbia, Canada.

Findings

The authors find that visual research methods, in the form of photo- and video-voice campaigns, allow participants to form ties between their community and the broader sociocultural, natural and political milieu in which their community is located. The authors highlight the benefits of using such methodological approaches to capture an emic perspective of community building.

Originality/value

The contribution of this study is twofold. First, this study uses a photo- and video-voice campaign to showcase the role of visuals in articulating community pride – that is, how locals construct identity – and a sense of belongingness. Second, by focusing its analytical gaze on the idea of “community,” this paper revisits the importance of active involvement of research participants in the execution of empirical studies. Ultimately, the authors urge organization and management studies scholars, as well as those working in the social sciences more broadly, to further explore the value of innovative community-based research approaches in future work.

Details

Qualitative Research in Organizations and Management: An International Journal, vol. 14 no. 4
Type: Research Article
ISSN: 1746-5648

Keywords

Article
Publication date: 1 December 2006

Blanca García Gómez, Ana Gutiérrez Arranz and Jesús Gutiérrez Cillán

The aim of this paper is to analyze the behavioral and affective loyalty of retailer customers in order to establish the role played by loyalty programs in the development…

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Abstract

Purpose

The aim of this paper is to analyze the behavioral and affective loyalty of retailer customers in order to establish the role played by loyalty programs in the development of these variables.

Design/methodology/approach

Research data were taken from a survey carried out on 750 customers from a Spanish supermarket chain. Several ANOVAs are employed to compare the two loyalty dimensions among participants and non participants in loyalty programs.

Findings

The results show that participants in loyalty programs are more behavioral and affectively loyal than non participants. Nevertheless, most customers do not change purchase behavior after joining a loyalty program. The strategy is therefore to retain loyal customers and to achieve the reinforcement of affective bonds linking the customer to the retailer.

Practical implications

Companies should focus their efforts on developing a reward plan as adapted as possible to concrete needs of each participant in the program to achieve true loyalty.

Originality/value

The main contribution of this paper is the completion of an exhaustive analysis of customer loyalty. On the one hand, it is a pioneer in the study of the influence of loyalty programs on affective loyalty and, on the other hand, it confirms results from other researches on behavioral loyalty of program participants. In addition, this is one of the few papers developed in this field using the survey as a source of information.

Details

Journal of Consumer Marketing, vol. 23 no. 7
Type: Research Article
ISSN: 0736-3761

Keywords

Article
Publication date: 15 August 2008

Rebeca San José‐Cabezudo, Jesús Gutiérrez‐Cillán and Ana M. Gutiérrez‐Arranz

The purpose of this paper is to present a proposal for the Hierarchy of Effects – a model that has been widely applied in the study of persuasion in traditional…

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Abstract

Purpose

The purpose of this paper is to present a proposal for the Hierarchy of Effects – a model that has been widely applied in the study of persuasion in traditional communications media – to evaluate Website effectiveness. In particular, this contribution seeks to consider a more complete model in order to evaluate the responses of the individuals to the Websites, incorporating new variables to the traditional sequence; and to study the moderating effect of the specific characteristics of the audience – the individual user's motivations in terms of Internet access in the basic structure of this model.

Design/methodology/approach

The multi‐equations methodology is used to test the sequence of responses that produce the visit to an experimental Website: the perceived informative value and the perceived entertainment value of a Website, the attitude toward the Website, the attitude toward the brand and the intention to buy the brand for two different individual groups: the “information seekers” and “entertainment seekers”.

Findings

The results reveal two well differentiated positive models of behavior in the online context.

Practical implications

In their Website strategies, the organizations should not neglect those aspects which may arouse emotional reactions in the Internet users, but they should pay more attention to generated informative value to obtain more favorable users' responses.

Originality/value

Previous studies had not tested empirically the moderating effects of the users' motivations in terms of Internet access (search for information versus entertainment) over this original and more complete structure of individuals' responses to the Website.

Details

Internet Research, vol. 18 no. 4
Type: Research Article
ISSN: 1066-2243

Keywords

Article
Publication date: 1 April 2006

M. José Garrido Samaniego, Ana M. Gutiérrez Arranz and Rebeca San José Cabezudo

Determinants of internet adoption in industrial purchase have rarely been paid attention in the literature. Considering this gap in the literature, the present study…

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Abstract

Purpose

Determinants of internet adoption in industrial purchase have rarely been paid attention in the literature. Considering this gap in the literature, the present study intends to approach the factors that determine the use of the internet as a source of information in procurement.

Design/methodology/approach

This research analyzes whether different internet tools are used throughout the phases in the purchasing process and, at the same time, whether the characteristics of the buying situation determine the use of the internet in that process. The survey is based on an e‐mailed questionnaire sent to a sample of 103 Spanish firms.

Findings

In general, different uses of the internet tools are not observed in the different stages of the buying process. However, the characteristics of purchasing situations (novelty, complexity, perceived risk, time pressure and personal stake) at each buying situation make possible an explanation of the use of different internet tools throughout the different phases in purchasing.

Research limitations/implications

The results of this paper show that there are implications for practitioners related to the core hypotheses of the research. The contingency approach employed in the study makes it easier to adapt the different internet tools (web pages, intranet development or adoption of videoconference technology) to the specific characteristics of the buying situation in which they are primarily used. On the other hand, the main limitation of this research lies in the composition of the sample, so that it could be considered suitable to extend the study to different product lines and to decisions on service contracts in the near future.

Originality/value

This research analyzes whether different internet tools are used throughout the phases in the purchasing process and, at the same time, whether the characteristics of the buying situation determine the use of the internet in that process.

Details

Journal of Business & Industrial Marketing, vol. 21 no. 3
Type: Research Article
ISSN: 0885-8624

Keywords

Book part
Publication date: 17 September 2012

Enrique S. Pumar

The idea for this book first came about four years ago when I was asked to write about the social history of Latinos in Washington, DC and Maryland for an academic…

Abstract

The idea for this book first came about four years ago when I was asked to write about the social history of Latinos in Washington, DC and Maryland for an academic publication. One of the first difficulties I encountered then was that, with the exception of Marie Price, Audrey Singer, and few others, academics had largely overlooked the phenomenal growth of Hispanic immigrants in the District of Columbia and its suburbs while they continue to dedicate considerable amount of energy to demographic and social changes in other more traditional ethnic destinations like New York, Boston, Los Angeles, Chicago, and Miami.1 At the time, it was particularly difficult to assess the tipping point of when the Latinos community began to grow in the area and how that growth unfolded especially between the Great Depression and the 1960s. Yet, while doing archival research, I was surprised to find that the Hispanic presence, albeit a small one, in the region dates as far back as colonial times and that even some first- and second-generation Latinos, such as David G. Farragut, Juan de Miralles, and the civil engineer Aniceto Garcia Menocal, played a considerable role in the development of the capital city.

Details

Hispanic Migration and Urban Development: Studies from Washington DC
Type: Book
ISBN: 978-1-78052-345-3

Article
Publication date: 1 April 1977

James C. Taylor

In this, the second part of a two‐part paper (Part I, Personnel Review, Summer 1977, pp 21–34) a survey of instances of work system design (WSD) experiments will be…

Abstract

In this, the second part of a two‐part paper (Part I, Personnel Review, Summer 1977, pp 21–34) a survey of instances of work system design (WSD) experiments will be continued. As described in the Introduction to Part I, cases chosen for inclusion report the economic and human results of actual physical or structural innovations in a set or series of human tasks which, taken together, form some meaningful technical whole. The term ‘experiment’ is used in both Part I and II to refer loosely to change or manipulation of actual work activities, and not necessarily to well controlled laboratory experiments. In fact, most cases reported here are ‘natural’ and very few are carefully controlled.

Details

Personnel Review, vol. 6 no. 4
Type: Research Article
ISSN: 0048-3486

Book part
Publication date: 6 December 2004

Katie Van Sluys

It was a typical Wednesday in Room 4. Wednesday mornings meant time for Invitations. A time cherished and enjoyed by the intermediate students in Ruth’s elementary…

Abstract

It was a typical Wednesday in Room 4. Wednesday mornings meant time for Invitations. A time cherished and enjoyed by the intermediate students in Ruth’s elementary classroom. Invitations were a time for small groups of students to work together across disciplines on self-selected topics offered by the teacher but grown from student interests. On a weekly basis students signed up for Invitations – sometimes sticking with a topic for several weeks and sometimes attending to a new topic each week. Topics ranged anywhere from using technology, taking apart CD players to discover how they work, exploring media coverage of current events, debating social issues, dissecting plants, to making maps. Students then worked cooperatively in student-facilitated groups to use multiple ways of knowing, and available resources and materials to ask important questions, to investigate issues of significance, to pursue possibilities, and to inquire with others.

Details

Ethnographies of Educational and Cultural Conflicts: Strategies and Resolutions
Type: Book
ISBN: 978-1-84950-275-7

Article
Publication date: 13 October 2020

Núria Riera-Oliver, Carmen Jiménez, Joan Rey, Ana Belén Calvo and Teresa Sanchez-Gutierrez

The use and abuse of alcohol is problematic for a person’s social and individual development. Maintenance of abstinence after detoxification programs is difficult for…

Abstract

Purpose

The use and abuse of alcohol is problematic for a person’s social and individual development. Maintenance of abstinence after detoxification programs is difficult for patients who experience a craving, and relapses during the course of the disorder are common. The purpose of this paper is to describe the socio-demographic and clinical features of alcohol-dependent patients by sex and alcohol use status and to analyze the percentage of patients who remained abstinent after 10 months of psychological treatment.

Design/methodology/approach

In total, 50 alcohol-dependent patients were enrolled (34 men and 16 women). The patients attended a psychological treatment program at a therapeutic community, Projecte Home Balears, Spain. This paper used the European Addiction Severity Index to collect socio-demographic data and data on alcohol and other drugs and the Trait Meta-Mood Scale-24 to measure emotional management.

Findings

Significant differences were observed in occupation (χ² = 9.9; p = 0.007) and duration of alcohol use (U = 137.000; p = 0.005) by sex and hospitalizations during the previous months (χ² = 15.477; p = 0.009) and type of chronic disorder (χ² = 7.6; p = 0.022) and duration (in months) of the longest period of abstinence after treatment in facilities (U = 219.500; p = 0.097) by alcohol use status. The survival analysis showed that 25% of relapses happened after 4.5 months of treatment; at 7.3 months, 50% of the sample remained abstinent.

Originality/value

Women had used alcohol for longer since age at onset than men. Furthermore, after 7.3 months of intensive therapy, 50% of alcohol-dependent patients were abstinent.

Details

Therapeutic Communities: The International Journal of Therapeutic Communities, vol. 41 no. 3/4
Type: Research Article
ISSN: 0964-1866

Keywords

Book part
Publication date: 30 November 2018

Calixto Gutiérrez-Braojos, Jesús Montejo-Gámez, Ana Eugenia Marín-Jiménez and Fátima Poza-Vilches

Knowledge-building (KB) pedagogy is a framework that promotes collective inquiry towards the continual resolution of knowledge problems that are relevant to a community…

Abstract

Knowledge-building (KB) pedagogy is a framework that promotes collective inquiry towards the continual resolution of knowledge problems that are relevant to a community (Bereiter & Scardamalia, 1993). Scardamalia (2002) proposes 12 principles to define KB pedagogy. The aim of this study is to provide a review that analyses the influences of these principles on empirical investigations on KB and the importance of technology in such investigations in order to understand the research trends on this pedagogy. The sample was selected from the most recent products published in the Web of Science database. The content analysis performed showed that researchers focussed mainly on the aspects related to a balanced distribution of knowledge and the improvement of ideas in a KB community. Results of this research suggest the addition of a sixth principle in KB pedagogy, that is, a technological principle. The latter highlights that KB is mediated by technology, which in turn facilitates communicating and sharing ideas within a community.

Details

The Future of Innovation and Technology in Education: Policies and Practices for Teaching and Learning Excellence
Type: Book
ISBN: 978-1-78756-555-5

Keywords

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