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Article
Publication date: 5 February 2018

Rachel Fleming-May, Regina Mays, Teresa Walker, Amy Forrester, Carol Tenopir, Dania Bilal and Suzie Allard

While assessment and user experience (UX) have been identified as areas of growing focus in all types of libraries, there is currently little infrastructure to prepare…

Abstract

Purpose

While assessment and user experience (UX) have been identified as areas of growing focus in all types of libraries, there is currently little infrastructure to prepare students for these roles (Applegate, 2016; Askew and Theodore-Shusta, 2013; Nitecki et al., 2015; Oakleaf, 2013; Passonneau and Erickson, 2014). As a step toward addressing this gap, a team from an American Library Association-accredited master’s program situated at a large public land-grant institution (LGU) worked with practitioner partners from academic libraries and information agencies to develop a new model for preparing information professionals with assessment and UX expertise. The paper aims to discuss these issues.

Design/methodology/approach

In fall of 2015, faculty members applied for funding from the US Institute for Museum and Library Services Laura Bush 21st Century Librarians program for a program to develop formalized assessment and UX training in Library and Information Science (LIS) education. The student cohort would have interests in two areas: academic libraries and specialized information agencies. The two groups would complete much of the same coursework, earn the ALA-accredited master’s degree and have the opportunity to engage in co-curricular activities focused on UX and assessment. However, each sub-group would also pursue a subject-specific curriculum. In April 2016, IMLS funded the program.

Findings

In addition to reviewing the literature related to best practices in curriculum development, the authors describe the process of designing the program, including the curriculum, co-curricular mentoring and practicum opportunities, and the tools developed to evaluate the program’s effectiveness.

Research limitations/implications

At a time in which the library practitioner and LIS educator communities are contemplating how best to prepare professionals with much-needed expertise in assessment and UX, UX-A represents an innovative approach in professional preparation. Although the UX-A program is grant-funded, several of the program components could be adapted and incorporated without such support.

Originality/value

This paper discusses the structure and history of the program, issues related to developing a new curricular program for LIS education, and the educational and professional development needs of the assessment and UX professional community. It includes an extensive review of literature related to LIS curriculum development, practica, and professional mentoring, as well as suggestions for implementing elements of the program in other settings.

Details

Performance Measurement and Metrics, vol. 19 no. 1
Type: Research Article
ISSN: 1467-8047

Keywords

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Article
Publication date: 10 April 2018

Lisa Bostock, Amy Lynch, Fiona Newlands and Donald Forrester

The purpose of this paper is to explore how innovation in children’s services is adopted and developed by staff within new multi-disciplinary children’s safeguarding…

Abstract

Purpose

The purpose of this paper is to explore how innovation in children’s services is adopted and developed by staff within new multi-disciplinary children’s safeguarding teams. It draws on diffusion of innovations (DOI) theory to help us better understand the mechanisms by which the successful implementation of multi-disciplinary working can be best achieved.

Design/methodology/approach

It is based on interviews with 61 frontline safeguarding staff, including social workers, substance misuse workers, mental health workers and domestic abuse workers. Thematic analysis identified the enablers and barriers to implementation.

Findings

DOI defines five innovation attributes as essential for rapid diffusion: relative advantage over current practice; compatibility with existing values and practices; complexity or simplicity of implementation; trialability or piloting of new ideas; and observability or seeing results swiftly. Staff identified multi-disciplinary team working and group supervision as advantageous, in line with social work values and improved their service to children and families. Motivational interviewing and new ways of case recordings were less readily accepted because of the complexity of practicing confidently and concerns about the risks of moving away from exhaustive case recording which workers felt provided professional accountability.

Practical implications

DOI is a useful reflective tool for senior managers to plan and review change programmes, and to identify any emerging barriers to successful implementation.

Originality/value

The paper provides insights into what children’s services staff value about multi-disciplinary working and why some aspects of innovation are adopted more readily than others, depending on the perception of diffusion attributes.

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Article
Publication date: 1 February 2005

David C. Chou, David C. Yen and Amy Y. Chou

To identify the content of virtual private network, the suitability of virtual private network for e‐commerce transactions, and the economics issue of virtual private network.

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3031

Abstract

Purpose

To identify the content of virtual private network, the suitability of virtual private network for e‐commerce transactions, and the economics issue of virtual private network.

Design/methodology/approach

A range of virtual private network concepts and technologies are identified and compared. The capability, suitability, and pros and cons of adopting virtual private network for electronic commerce are discussed. An economic analysis is used to compare the cost and benefit of adopting virtual private network in organizations.

Findings

This paper provides information about virtual private network technology. It also indicates the advantages and disadvantages of adopting virtual private network for electronic commerce practices. The economic analysis provides a real example of technology adoption decision making. Strategic implications of adopting virtual private network are detected.

Practical implications

The economic analysis on adopting virtual private network provides an example of information technology selection decision for the electronic commerce community.

Originality/value

This paper provides an economic approach to analyzing the decision process for information technology adoption. It suggests that the integration of virtual private network into electronic commerce architecture would perform secure and inexpensive online transactions for adopters of this new technology.

Details

Industrial Management & Data Systems, vol. 105 no. 2
Type: Research Article
ISSN: 0263-5577

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Article
Publication date: 8 April 2020

Amy Dorie and David Loranger

The aim of this research is to advance the understanding of multi-channel behaviour in terms of different generational cohorts' usage and spending patterns.

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1785

Abstract

Purpose

The aim of this research is to advance the understanding of multi-channel behaviour in terms of different generational cohorts' usage and spending patterns.

Design/methodology/approach

Building on previous studies on multi-channel behaviour, differences in shopping channel usage and purchase amounts were investigated between baby boomers, Gen X, xennials and millennials.

Findings

There were significant differences found between the generations in terms of multi-channel behaviour regarding purchasing frequency and average purchase amounts via a) mobile phone, b) tablet, c) computer, d) social media and e) brick-and-mortar. Fewer differences were found amongst the generational cohorts in terms of amount spent per channel.

Research limitations/implications

The research was successful in analysing variances in multi-channel behaviour amongst the baby boomer, Generation X, xennial and millennial cohorts, while updating the body of literature to consider generational channel usage of mobile and social media in multi-channel retailing.

Practical implications

Marketers should consider xennials’ channel behaviour and focus on converting sales through integrated programmes based on their channel usage. Retailers should also consider millennials' heavy engagement with social media in their lives but spend lower amounts via the medium, which may be an opportunity to use this medium as a viable stand-alone channel in targeting millennials' shopping dollars.

Originality/value

This study updates the body of research on multi-channel behaviour by considering generation as a factor in channel usage and spend amount.

Details

International Journal of Retail & Distribution Management, vol. 48 no. 4
Type: Research Article
ISSN: 0959-0552

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Article
Publication date: 1 April 2001

George B. Cunningham and Christina A. Rivera

The purpose of this paper is to (a) distinguish the structural designs, and (b) examine the relationship between structure and effectiveness in American sport…

Abstract

The purpose of this paper is to (a) distinguish the structural designs, and (b) examine the relationship between structure and effectiveness in American sport organizations. Formalization, centralization, and specialization were examined to determine the structural designs. Senior level administrators from National Collegiate Athletic Association Division I (N = 86) departments completed an electronic questionnaire. Cluster analysis was used to group departments according to the three dimensions of structure. Results demonstrated the presence of two structural designs—the Simple Structure and the Enabling Structure. MANCOVA procedures showed differences between departments in athletic achievement, but not in the education of student athletes. Discussion of the findings and future directions are presented.

Details

The International Journal of Organizational Analysis, vol. 9 no. 4
Type: Research Article
ISSN: 1055-3185

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Article
Publication date: 10 August 2012

Julian Vasquez Heilig, Michelle Young and Amy Williams

The prevailing theory of action underlying accountability is that holding schools and students accountable will increase educational output. While accountability's theory…

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2834

Abstract

Purpose

The prevailing theory of action underlying accountability is that holding schools and students accountable will increase educational output. While accountability's theory of action intuitively seemed plausible, at the point of No Child Left Behind's national implementation, little empirical research was available to either support or critique accountability claims or to predict the long‐term impact of accountability systems on the success of at‐risk students and the schools that served them. The purpose of this paper is to analyze the work and perceptions of school teachers and leaders as they seek to meet the requirements of educational accountability.

Design/methodology/approach

Interviews with 89 administrators, staff and teachers revealed a variety of methods utilized to manage risks associated with low test scores and accountability ratings.

Findings

The findings reported in this paper challenge the proposition that accountability improves the educational outcomes of at‐risk students and indicates that low‐performing Texas high schools, when faced with the press of accountability, tend to mirror corporate risk management processes, with unintended consequences for at‐risk students. Low‐scoring at‐risk students were often viewed as liabilities by school personnel who, in their scramble to meet testing thresholds and accountability goals, were at‐risk student averse – implementing practices designed to “force kids out of school.”

Originality/value

In this paper, the authors use theory and research on risk management to analyze the work and perceptions of school teachers and leaders as they seek to meet the requirements of educational accountability. This paper is among the first to use this particular perspective to conceptualize and understand the practices of educational organizations with regards to the treatment of at‐risk students attending low‐performing high schools in the midst of accountability.

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Book part
Publication date: 17 July 2011

Guido Maes and Geert Van Hootegem

The literature on change is characterized by an opposite, dichotomist view on the subject. Many authors describe only one or some of these characteristics and attribute a…

Abstract

The literature on change is characterized by an opposite, dichotomist view on the subject. Many authors describe only one or some of these characteristics and attribute a normative value to it. When discussing one of these attributes they will make a deviating classification in the way in which change arises. Although types and attributes of change are largely studied in the change literature, there is no general agreement on the attributes that can best describe the different types of change. The purpose of this chapter is to try to consolidate the vast literature on the types and attributes of change in order to find a more homogeneous set of attributes.

From an extensive literature research on change articles and books from 1970 onward, eight dimensions of change attributes were found that are able to describe the characteristics of a change in a dynamic way.

In order to overcome the dichotomist view, organizational change is approached not as a process changing a system but as a system by itself. Although the borders between the change system and the system to be changed are not always easy to perceive, this view seems to create a richer picture on change. A systems approach allows to define the attributes of change in a holistic way that captures the always paradoxical state change is in.

Details

Research in Organizational Change and Development
Type: Book
ISBN: 978-1-78052-022-3

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Article
Publication date: 2 February 2010

Amy Gregory, Youcheng (Raymond) Wang and Robin B. DiPietro

The purpose of this paper is to propose and apply a conceptual model that can be used to evaluate the functional performance of hospitality and tourism websites. This…

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2697

Abstract

Purpose

The purpose of this paper is to propose and apply a conceptual model that can be used to evaluate the functional performance of hospitality and tourism websites. This model will evaluate the websites from the perspective of information provision, communication, transactions, relationships, and technological merit, and how that applies to overall website functionality.

Design/methodology/approach

The paper uses a case study methodology in order to evaluate a random sample of the top 400 casual dining restaurant chains of 2007. The casual dining restaurant segment is chosen because of its importance in the overall foodservice industry, as well as its predominant use of websites.

Findings

Restaurant websites appear to be fairly strong in providing information in a technologically savvy environment. The areas that are found to be lower in functional efficiency are communication, relationship, and transaction. The three lowest‐rated individual attributes of the websites studied in the current research are the use and functionality of banners, reservations, and language on the websites.

Research limitations/implications

As a case study, the limitations of this research are that the findings cannot be generalized to all restaurants because only a sample of casual dining chain restaurants is used. In addition, the model evaluated all of the components of the websites as being equal with the understanding that different website components weigh differently in their importance with consumers.

Practical implications

The implications of the paper are critical for website developers and hospitality organizations as the analysis shows that there is still a gap between customer perceptions of restaurant websites and the potential to use the website to engage and connect with guests. The paper will give industry practitioners some insight into the perceptions regarding the usability of their websites in order to allow the organizations to make changes accordingly.

Originality/value

The paper is pioneering in developing and proposing a conceptual model of website evaluation and applying this theory‐supported conceptual model to the casual dining chain restaurants website evaluation.

Details

Worldwide Hospitality and Tourism Themes, vol. 2 no. 1
Type: Research Article
ISSN: 1755-4217

Keywords

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Book part
Publication date: 9 May 2012

Amy M. Hageman

This chapter presents a review of the recent sales and use tax (SUT) literature for accountants, focusing on articles published between 2000 and 2011 in traditional…

Abstract

This chapter presents a review of the recent sales and use tax (SUT) literature for accountants, focusing on articles published between 2000 and 2011 in traditional accounting outlets. State and local taxes are an important component of accounting research, but the SUT element of state and location taxation has not been reviewed from an accounting perspective. This review indicates that most recent SUT research has focused on evaluating current or proposed SUT structures, or on empirically studying the antecedents and consequences of SUT policy. Behavioral researchers have substantial opportunities to contribute to the SUT field in future studies by conducting surveys, behavioral experiments, and qualitative case studies to further expand the field's understanding of SUT's antecedents and consequences. Overall, this chapter provides a comprehensive overview of recent SUT research that can help to foster interest of SUT within behavioral accounting research and beyond.

Details

Advances in Accounting Behavioral Research
Type: Book
ISBN: 978-1-78052-758-1

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Article
Publication date: 1 September 2006

Julia Gelfand

To capture conference content and presentation.

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212

Abstract

Purpose

To capture conference content and presentation.

Design/methodology/approach

A conference report that spans the disciplines of engineering and technology education and engineering librarianship.

Findings

Technology plays an important role in nearly all applications performed by an engineering librarian.

Originality/value

A report of interest to library and information professionals.

Details

Library Hi Tech News, vol. 23 no. 8
Type: Research Article
ISSN: 0741-9058

Keywords

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