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Helena Priest, Paula Roberts, Helen Dent, Tom Hunt, Dale Weston, Amy Chell, Christine Blincoe and Christine Armstrong
Effective interprofessional working is widely claimed to enhance service delivery, user satisfaction, and most importantly, clinical outcomes. Achieving this position is…
Effective interprofessional working is widely claimed to enhance service delivery, user satisfaction, and most importantly, clinical outcomes. Achieving this position is proving difficult. Research suggests that strategies to enhance interprofessional collaboration should begin at the earliest possible opportunity to prevent negative stereotypes from developing. This project was an attempt to develop effective interprofessional education (IPE) across staff groups who work in the mental health arena (mental health nursing students and clinical psychology trainees).
Participants were whole cohorts of undergraduate mental health nursing students (n=11) in their second year of training (at the commencement of their “branch” programme), and trainees on the doctorate in clinical psychology (n=10) at the start of their first year of training. IPE sessions were facilitated by mental health nursing and clinical psychology academic staff and clinicians. Activities included creative group work and problem‐based learning. Seven sessions were delivered across over a 2 year period.
Qualitative and quantitative data from this two year project showed an increase in positive attitudes towards professionals from each profession over a two year period, though no overall improvement. Qualitative analysis of participant comments provided more encouraging support for improvement in attitudes, within the theme areas of teamwork and collaboration, professional identity, and roles and responsibilities. Overall, the project provided important information on building positive attitudes within the mental health workforce, while identifying challenges that need to be anticipated and addressed.
Few studies have explored IPE in mental health contexts, especially in the pre‐qualification arena.
Jason Spicer and Christa R. Lee-Chuvala
Alternative enterprises – organizations that operate as a business while still also being driven by a social purpose – are sometimes owned by workers or other…
Alternative enterprises – organizations that operate as a business while still also being driven by a social purpose – are sometimes owned by workers or other stakeholders, rather than shareholders. What role does ownership play in enabling alternative enterprises to prioritize substantively rational organizational values, like environmental sustainability and social equity, over instrumentally rational ones, like profit maximization? We situate this question at the intersection of research on: (1) stakeholder governance and mission drift in both hybrid and collectivist-democratic organizations; and (2) varieties of ownership of enterprise. Though these literatures suggest that ownership affects the ability of alternative enterprises to maintain their social missions, the precise nature of this relationship remains under-theorized. Using the case of a global, social, and environmental values-based banking network, we suggest that alternative ownership is likely a necessary, but not sufficient, condition to combat mission drift in enterprises that have a legal owner. A supermajority of this network’s banks deploy alternative ownership structures; those operating with these structures are disproportionately associated with social movements, which imprint their values onto the banks. We show how alternative ownership acts through specific mechanisms to sustain enterprises’ missions, and we also trace how many of these mechanisms are endogenous to alternative ownership models. Finally, we find that ownership models vary in how well they enable the expression and maintenance of these social values. A ladder of mission-sustaining ownership models exists, whereby the dominance of substantive, non-instrumental values over operations and investment becomes increasingly robust as one moves up the rungs from mission-driven investor ownership to special shareholder and member-ownership models.
Lawrence Hoc Nang Fong, Amy Siu Ian So and Rob Law
This paper aims to uncover various types of jaycustomer behaviors, causes of the behaviors and employees’ handling approaches in casinos, which is an underresearched…
This paper aims to uncover various types of jaycustomer behaviors, causes of the behaviors and employees’ handling approaches in casinos, which is an underresearched sector in the literature.
Using critical incident technique (CIT), the researchers prompted 52 casino employees in Macao to recall critical incidents about jaycustomer behavior that they had encountered. The informants, then, described the circumstances that led up to the situation, the responses of customers and how they and their colleagues handled the situation. Content analysis was used to develop the categories.
The findings of this study report 9 categories of jaycustomer behaviors, 9 causes of the behaviors and 12 handling approaches. Different from previous findings, breaking a promise and instigation are identified for the first time. Such causes as a losing experience and superstition are specific to the casino industry. Strict handling approaches are rarely adopted to handle jaycustomers, especially the premium customers.
Casino operators are recommended to ensure that employees are well-trained and provide clear guidelines on handling jaycustomers. Conniving approaches should be re-evaluated. Seeking support from other personnel has to be tactical. Moreover, customers should be educated to reduce their misunderstanding of gaming and transaction procedures.
There has been increasing scholarly focus on jaycustomer behaviors. However, very less is known regarding such behaviors, their causes and employees’ handling approaches in casino, a sector which is different from other hospitality sectors. The current study unveiled jaycustomer behaviors which have not been found in previous studies and causes which are specific to the casino sector.
Ayala Malach‐Pines, Arik Sadeh, Dov Dvir and Orenya Yofe‐Yanai
In recent years much research attention has focused on managers and entrepreneurs, but very few studies have compared the two. In the current exploratory study, 20 Israeli…
In recent years much research attention has focused on managers and entrepreneurs, but very few studies have compared the two. In the current exploratory study, 20 Israeli entrepreneurs (that are the focus of great curiosity but little research) were compared to 47 managers and to a control group of 33 aspiring entrepreneurs. They were interviewed regarding traits of their father, mother, and self. Findings revealed a number of similarities (a similar commitment) as well as differences (entrepreneurs' greater love of challenge) between the managers and the entrepreneurs. Entrepreneurs also described themselves as having a greater sense of significance in their work. The question why managers and entrepreneurs are who they are is answered within a psychoanalytic‐existential framework that focuses on the managers' positive identification with their father and better relationship with both parents as compared to the entrepreneurs' negative identification with father and greater identification with work. Implications for treatment are suggested.
From earliest times the land and all it produced to feed and sustain those who dwelt on it was mankind's greatest asset. From the Biblical “land of milk and honey”, down…
From earliest times the land and all it produced to feed and sustain those who dwelt on it was mankind's greatest asset. From the Biblical “land of milk and honey”, down through history to the “country of farmers” visualised by the American colonists when they severed the links with the mother country, those who had all their needs met by the land were blessed — they still are! The inevitable change brought about by the fast‐growing populations caused them to turn to industry; Britain introduced the “machine age” to the world; the USA the concept of mass production — and the troubles and problems of man increased to the present chaos of to‐day. There remained areas which depended on an agri‐economy — the granary countries, as the vast open spaces of pre‐War Russia; now the great plains of North America, to supply grain for the bread of the peoples of the dense industrial conurbations, which no longer produced anything like enough to feed themselves.
The figures contained in these regulations were not intended, either literally or by implication, to be taken as standards for milk. A milk which contains less than 8·5…
The figures contained in these regulations were not intended, either literally or by implication, to be taken as standards for milk. A milk which contains less than 8·5 per cent. of solids‐not‐fat is not necessarily adulterated—one that contains 8·5 per cent. or more is not necessarily genuine. All that the regulations do is to move the onus of proof. In the case of the prosecution of a vendor of milk for a sample which contained 8·5 or more of solids‐not‐fat the Local Authority would have to prove that the sample was adulterated, in the case of a prosecution for a sample which contained less than 8·5 per cent. of solids‐not‐fat, the defendant, in order to escape conviction, would have to prove the milk to be genuine. The weight which has been given to this limit of 8·5 per cent. of solids‐not‐fat has varied considerably. There are those who appear to consider that it is almost an absolute minimum, and that any milk which contains less than this amount is almost certainly watered, whilst others attach little importance to this figure. It may be desirable to interpolate at this point the figures which have been obtained recently on the samples taken in the County of Lancaster. Since the beginning of the year 1930, 5,959 samples of milk have been examined, of this number 121, or 2·0 per cent., have contained less than 8·5 per cent. of solids‐not‐fat. By means of some of the methods which are described below each of these deficient samples has been examined for the presence of added water, and it has been found that 102 contained added water, whilst 19 were naturally poor. It follows, then, as far as these samples are concerned, that in the case of herds of cows, only 0·3 per cent. give milk containing less than 8·5 per cent. of solids‐not‐fat. From this it must of necessity follow that the limit of 8·5 is at least a very good sorting test. In fact it is far more likely to fail to detect slightly adulterated milks (containing, say, from 1 to 5 per cent. of added water) than it is to describe milks as adulterated which are in reality genuine but poor. Dr. J. F. Tocher, who holds the position of Public Analyst to many of the Scottish Counties, and who is a very outspoken critic of the methods adopted for the determination of added water, has written on this subject to a considerable extent. The following statement, which was made by him in his 1925 Report, has been brought to my notice § with the suggestion that it should be referred to in this report. Dr. Tocher writes:—“The general conclusion from these results is that it is quite unsound on the part of analysts to express a definite opinion that water has been added to milk, when a sample has been found to be below 8·5 per cent. in solids‐in‐fat.” If such a statement as this merely means that a milk is not necessarily watered if the percentage of solids‐not‐fat is below 8·5 it is, of course, not only correct, but absolutely unassailable; in fact, it is merely putting the limit of the Regulations into other words. To those, however, who are familiar with Dr. Tocher's other writings, it may appear that there is something more than this behind the words used. On many occasions in the past Dr. Tocher has stated categorically that it is not possible to prove by chemical or physical examination that a milk is or is not watered, and that all that an analyst can say is that the milk is below the limit, and leave the interpretation of the fact to others, the final evidence being obtained from those who have handled the milk. Apart from the fact that it is not usual to give undue weight to evidence obtained from a defendant it would be quite impossible to rely entirely on this source, for the reasons given in the following paragraph.
ARNOLD BENNETT was a man of two worlds. In the terms of Max Beerbohm's cartoon “Old Self” was plump, wealthy, self‐assured, a landmark of the London scene, a familiar of…
ARNOLD BENNETT was a man of two worlds. In the terms of Max Beerbohm's cartoon “Old Self” was plump, wealthy, self‐assured, a landmark of the London scene, a familiar of press magnates, the owner of a yacht; “Young Self” was thin, ambitious, far‐sighted, industrious, secretly terribly anxious to justify himself to himself and decidedly provincial.