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Article
Publication date: 18 April 2019

Corporate social responsibility initiatives and its impact on social license: some empirical perspectives

Samuel Famiyeh, Disraeli Asante-Darko, Amoako Kwarteng, Daniel Komla Gameti and Stephen Awuku Asah

The purpose of this study is to understand the driving forces of corporate social responsibility (CSR) initiatives in organizations and how these social initiatives…

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Abstract

Purpose

The purpose of this study is to understand the driving forces of corporate social responsibility (CSR) initiatives in organizations and how these social initiatives influence organizations’ “license to operate” using data from the Ghanaian business environment.

Design/methodology/approach

This study used purposive sampling with a well-structured questionnaire as a data collection tool. Partial least squares-structural equation modeling was used to study the driving forces of CSR initiatives in organizations and how these social initiatives influence their social license.

Findings

The findings indicate that CSR initiatives are driven by the normative, mimetic, investors and community pressures. The regulative pressure has no significant effect on CSR initiatives. The authors found no difference between the services and the manufacturing sectors as far as the results are concerned using multi-grouping analysis.

Research limitations/implications

From the results, the importance of normative, mimetic, investors and community pressures as the driving forces of CSR are established. The finding indicates that CSR demands by suppliers, customers the extent to which organizations perceive their competitors have benefited from initiating CSR are benefiting, the willingness of investors to invest in companies whose CSR activities are best and the opinion on the extent to which the District Assembly and the Chief Executive in the district, the Chiefs, the Churches, the Opinion leaders have significant impact on CSR initiatives.

Practical implications

The results indicate the need for suppliers and customers to continually demand from corporations to initiate CSR activities as organizations seem to respond to these pressures, and these initiatives are also likely to be mimicked by other organizations in the same industry to enable this drive the social responsibility agenda. Investors and community members are also encouraged to invest and accept, respectively, organizations with very good CSR records to send a signal to companies who see CSR as a cost instead of performance enhancement.

Originality/value

The work illustrates and provides some insights and builds on the literature in the area of CSR from a developing country’s environment. This is also one of the few works that investigate the driving forces of CSR and social license using the institutional theory based on data from the African business environment.

Details

Social Responsibility Journal, vol. 16 no. 3
Type: Research Article
DOI: https://doi.org/10.1108/SRJ-06-2018-0147
ISSN: 1747-1117

Keywords

  • Environment
  • Corporate social responsibility
  • Coercive
  • Mimetic
  • Normative
  • Ghana C

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Article
Publication date: 6 August 2018

Governance structures, cash holdings and firm value on the Ghana Stock Exchange

Disraeli Asante-Darko, Bright Adu Bonsu, Samuel Famiyeh, Amoako Kwarteng and Yayra Goka

There is an existing relationship among shareholders, boards of directors and management of companies. Corporate governance practices of companies are expected to ensure…

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Abstract

Purpose

There is an existing relationship among shareholders, boards of directors and management of companies. Corporate governance practices of companies are expected to ensure that this relationship maximises the wealth of shareholders. Differences exist among corporate governance of companies listed on the Ghana Stock Exchange. Companies, for purposes of liquidity, hold cash, but cash holdings also add to the cost of financing, according to working capital theories. The study, thus, sought to examine the relationship between corporate governance practices, ownership structure, cash holdings and firm value.

Design/methodology/approach

The study deployed the seemingly unrelated regression to reduce the problem of multicollinearity resulting from the strong relationship between cash reserves and some control variables.

Findings

The study found no significant relationship between board size and firm value. Similar findings were also made on the relationship between proportion of non-executive directors on the board and firm value. However, firms audited by the big four audit firms are valued higher by the capital market. Cash holdings of firms negatively affect performance, and this is statistically significant. A positive relationship arises between a firm’s cash holdings and its value as a result of debt financing, even though this is not significant.

Originality/value

The study is the first of its kind that deploys Tobin’s Q as a measure of firms’ value to reflect investors’ valuation of firms in Ghana. The study is also the first of its kind to test the interactive effect of debt financing and cash holdings on firm value in Ghana.

Details

Corporate Governance: The International Journal of Business in Society, vol. 18 no. 4
Type: Research Article
DOI: https://doi.org/10.1108/CG-07-2017-0148
ISSN: 1472-0701

Keywords

  • Ghana
  • Corporate governance
  • Firm value
  • Firm liquidity

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Article
Publication date: 31 December 2018

Environmental considerations in the purchase decisions of Ghanaian consumers

Robert Opoku, Samuel Famiyeh and Amoako Kwarteng

By relying on the Theory of Planned Behavior, this paper aims to understand the relative importance of attitude, subjective norm (SN), behavioral control, self-identity…

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Abstract

Purpose

By relying on the Theory of Planned Behavior, this paper aims to understand the relative importance of attitude, subjective norm (SN), behavioral control, self-identity (SI) and past behavior in the prediction of green purchase behavior among Ghanaian consumers.

Design/methodology/approach

In total, 306 graduate students were surveyed on the environmental considerations in their purchase behavior using hierarchical multiple regression analysis.

Findings

The results of the study indicate that, in general, attitude and SI are more important than SN in influencing green purchase intention in a collectivistic country, such as Ghana. Yet, most respondents were neutral in their responses to questions as to whether they are green consumers and/or if they consider themselves to be concerned about environmental issues.

Originality/value

This is the first attempt to study environmental consideration in purchase decisions in Ghana, a resource-rich, emerging and one of the strongest economies in sub-Saharan Africa.

Details

Social Responsibility Journal, vol. 16 no. 1
Type: Research Article
DOI: https://doi.org/10.1108/SRJ-11-2016-0206
ISSN: 1747-1117

Keywords

  • Environment
  • Ghana
  • Sub-Saharan Africa
  • Green marketing
  • Theory of planned behaviour
  • Green consumer

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Article
Publication date: 12 September 2016

Corporate social responsibility and reputation: some empirical perspectives

Samuel Famiyeh, Amoako Kwarteng and Samuel Ato Dadzie

The purpose of this paper is to examine the impact of corporate social responsibility (CSR) and firm’s reputation in terms of product and service quality, management…

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Abstract

Purpose

The purpose of this paper is to examine the impact of corporate social responsibility (CSR) and firm’s reputation in terms of product and service quality, management performance and attractiveness as well as reputation on overall performance from a developing country’s environment.

Design/methodology/approach

The partial lest squares structural equation modeling was used to study the relationship between CSR and firm’s reputation as well as the overall organizational performance using a survey of informants from Ghana.

Findings

Using data from firms in Ghana, the study demonstrates that CSR initiative by firms will have a positive relationship with firm’s reputation in terms of product and service quality, management performance and attractiveness as well as overall performance. Furthermore, the study demonstrates that enhanced reputation by firms through social responsibility initiatives will lead to firms’ overall performance from the Ghanaian business environment.

Research limitations/implications

The main limitation of this work is the source of the data originating from only executives from Ghana where managers are sometimes skeptical giving out such information; this might have some influence on the results. In addition, there could be potential endogeneity and unobserved heterogeneity issues. It is therefore recommended that future studies should consider these issues to check as to whether the same results could be achieved. Specifically, results indicate that when organizations invest in CSR initiatives, they are likely to achieve product quality, improved management performance and an attractiveness as well as overall performance.

Practical implications

The research shows how CSR initiatives can enhance firm’s reputation and overall performance of a firm.

Originality/value

The work illustrates and provides some insights and builds on the literature in the area CSR and reputation from a developing country’s environment.

Details

Journal of Global Responsibility, vol. 7 no. 2
Type: Research Article
DOI: https://doi.org/10.1108/JGR-04-2016-0009
ISSN: 2041-2568

Keywords

  • Reputation
  • Performance
  • Social
  • Global
  • Corporate
  • Responsibility

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Article
Publication date: 24 February 2020

Environmental and social impacts identification for small-scale alluvial mining projects

Samuel Famiyeh, Amoako Kwarteng, Disraeli Asante Darko and Vivian Osei

The purpose of the work is to use a systematic process to identify the environmental and social impacts of small-scale alluvial gold mining projects using data from Ghana.

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Abstract

Purpose

The purpose of the work is to use a systematic process to identify the environmental and social impacts of small-scale alluvial gold mining projects using data from Ghana.

Design/methodology/approach

In this work, we used survey data collected from experts in the mining sector. This was followed by the use of a risk analysis approach to identify the significant and non-significant environmental and social impacts.

Findings

Seven key impacts associated with typical alluvial mining operations were identified. The first two are the loss of vegetation and the issue of airborne diseases from dust as a result of vegetation losses during the clearing of vegetation in the block out area. The third and fourth issues were loss of vegetation and airborne diseases as a result of vegetation losses during the removal of overburden. The fifth, sixth and seventh, most significant issues identified were the pollution from smoke fumes from the processing machines; and wastewater from the washing process. The last issue of significance was the dust pollution from the transportation of the washed gravel back to the mined pit.

Research limitations/implications

One main limitation is that the data for this study were collected from Ghana.

Practical implications

The results indicate the need for proper and systematic measures to identify the environmental and social impacts of mining activities.

Originality/value

The work provides some insights into the strategies of identifying environmental and social impacts of mining activities. It is also one of the key works that systematically identify environmental and social impacts of small-scale alluvial gold projects.

Details

Management of Environmental Quality: An International Journal, vol. 31 no. 3
Type: Research Article
DOI: https://doi.org/10.1108/MEQ-07-2019-0160
ISSN: 1477-7835

Keywords

  • Ghana
  • Impacts
  • Gold
  • Pollution
  • Alluvial
  • Significant

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Article
Publication date: 3 September 2018

Service quality, customer satisfaction, and loyalty in the banking sector: The moderating role of organizational culture

Samuel Famiyeh, Disraeli Asante-Darko and Amoako Kwarteng

The purpose of this paper is to understand the moderating role of organizational culture in the relationship between service quality, customer satisfaction and loyalty in…

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Abstract

Purpose

The purpose of this paper is to understand the moderating role of organizational culture in the relationship between service quality, customer satisfaction and loyalty in the banking sector using data from the Ghanaian banking sector. The idea is to understand the relative importance of the various service dimensions to customers patronizing banking services in Ghana and to ascertain what drives customer satisfaction and whether this satisfaction has implication on their loyalty.

Design/methodology/approach

The study used a survey and relied on partial least squares structural equation modeling to study the relationship between service quality and its impact on customer satisfaction and customer loyalty.

Findings

The result indicates that the reliability, ambiance and social factors all have a significant positive relationship with the satisfaction of customers doing business with these banks. However, assurance and responsiveness of the employees seem to have no significant relationship with the satisfaction of customers. It is also important to indicate that organizational culture seems to strengthen the positive relationship between the service quality dimensions and customer satisfaction. The results further indicate that customer satisfaction has a direct positive relationship with customer loyalty.

Research limitations/implications

Reliability, ambiance and social factors remain the three most important drivers of customer satisfaction in the banking sector in Ghana. It is, therefore, important for bankers to consistently undergo training and education in order to deliver more reliable services to customers. Managers should also make efforts to groom employees, provide attractive promotion materials, provide directions to the banks, make sure the banking halls are neat for customers while waiting and the provision of enough parking spaces for customers. One limitation of this work is that the data focused on only the Ghanaian banking environment.

Practical implications

The research shows the importance of the service quality constructs such as reliability, ambiance and the social factors on customer satisfaction and loyalty in the banking sector. The organizational culture seems to strengthen the positive relationship between empathy, reliability, tangibles and customer satisfaction. It is therefore important for banks to continue to build cultures that will commit employees to their work, so that they feel the sense of ownership of quality in order to contribute meaningfully.

Originality/value

The work illustrates and provides some insights and builds on the literature in the area of service quality, customer satisfaction and loyalty from a developing country’s environment using the stimulus-organism-response model. In addition, this work further highlights the importance of the moderating role of organizational culture in the relationship between the service quality dimensions and customer satisfaction.

Details

International Journal of Quality & Reliability Management, vol. 35 no. 8
Type: Research Article
DOI: https://doi.org/10.1108/IJQRM-01-2017-0008
ISSN: 0265-671X

Keywords

  • Quality
  • Satisfaction
  • Loyalty
  • Ghana
  • Empathy
  • Banking

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Article
Publication date: 5 March 2018

Supplier selection and firm performance: Empirical evidence from a developing country’s environment

Samuel Famiyeh and Amoako Kwarteng

The purpose of this paper is to examine how the various supplier selections construct impacts on firm’s operational competitive capability as well as an overall…

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Abstract

Purpose

The purpose of this paper is to examine how the various supplier selections construct impacts on firm’s operational competitive capability as well as an overall performance from a developing country’s environment.

Design/methodology/approach

Structural equation modeling was used to study the relationship between supplier selection criteria, competitive operational capabilities and overall organizational performance using survey of informants.

Findings

In this work, the authors demonstrate that an effective supplier selection will lead to an enhanced competitive capability of the buying firm. Specifically, the authors show that selecting suppliers based on quality will lead to an improved quality of the buying firm, service will lead to improved delivery time and supplier strategic fit will lead to reduced cost, improved delivery time and improved flexibility of the buying firm. Furthermore, the buying firm competitive operational capabilities in terms of improved delivery time will lead overall performance from the Ghanaian business environment. The results indicate no significant difference between the manufacturing and service sectors.

Research limitations/implications

The results indicate the relevance and the implications of the various supplier selection criteria from a developing country’s environment such as Ghana.

Practical implications

The research shows how supplier selection criteria should be structured to enhance operational competitive capabilities and overall performance of the buying firm.

Originality/value

The work illustrates and provides some insights and build on the literature in the area of supply selection strategies from a developing country’s environment.

Details

International Journal of Quality & Reliability Management, vol. 35 no. 3
Type: Research Article
DOI: https://doi.org/10.1108/IJQRM-06-2016-0091
ISSN: 0265-671X

Keywords

  • Quality
  • Delivery
  • Flexibility
  • Reliability
  • Cost
  • Supplier

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Article
Publication date: 12 March 2018

The impact of budgetary planning on resource allocation: evidence from a developing country

Amoako Kwarteng

The purpose of this paper is to empirically examine whether firms in Ghana allocate resources through the use of budgetary planning principles.

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Abstract

Purpose

The purpose of this paper is to empirically examine whether firms in Ghana allocate resources through the use of budgetary planning principles.

Design/methodology/approach

A survey was conducted using top business executive and budget holders of the firms listed on the Ghana Stock Exchange. The data were analyzed using the structural equation modeling (SEM) and, in particular, the PLS-SEM approach.

Findings

The study demonstrates that there is a statistically significant relationship between budgeting, performance management, and resource allocation constructs. The results indicate that performance management partially mediates the relations between budget planning and resource allocation. This indicates that firms in Ghana behave optimally by allocating resource using budgetary planning principles.

Research limitations/implications

The study is limited to the firms listed on the Ghana Stock Exchange. As a policy implication, this study has established that efficiency revolves around making the possible use of a given set of resources and as such firms in Ghana allocate resources through the use of budget.

Originality/value

There have been just a few studies that tried to integrate budgeting, performance management, and resource allocation in a comprehensive framework to deal with agency problems.

Details

African Journal of Economic and Management Studies, vol. 9 no. 1
Type: Research Article
DOI: https://doi.org/10.1108/AJEMS-03-2017-0056
ISSN: 2040-0705

Keywords

  • Organization
  • Performance management
  • Budgeting
  • Resource allocation
  • Agency problem

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Article
Publication date: 1 October 2018

Empirical examination of organizational culture on accounting information system and corporate performance: Evidence from a developing country perspective

Amoako Kwarteng and Felix Aveh

The study aims to empirically examine the impact of organizational culture on accounting information system and corporate performance of firms in Ghana.

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Abstract

Purpose

The study aims to empirically examine the impact of organizational culture on accounting information system and corporate performance of firms in Ghana.

Design/methodology/approach

A survey was conducted using top corporate executives of diverse firms from different industrial sectors. The data were analyzed using structural equation modeling (SEM) and a further post hoc test was done using analysis of variance (ANOVA).

Findings

The study demonstrates that there is a statistically significant relationship between organizational culture on accounting information system and corporate performance. The results indicate that mission, adaptability and consistency dimensions of organizational culture were significant and also accounting information system influences corporate performance. Moreover, there are significant differences in the means of accounting information system on different industrial sectors.

Research limitations/implications

The study is limited to the extent that only overall profitability was used to measure performance. In addition, the study did not control for leadership style and organizational structure in the relationships. The implication of the study is that ethical culture-shaped accounting information system and financial reporting practice which ultimately leads to corporate performance.

Originality/value

Ghana is a developing country where structures and institutions are not well developed. Businesses and organizational forms are now beginning to pick up; therefore, organizational culture, accounting information systems and their impact on corporate performance are not well documented. These are all new phenomena in this part of the globe. The context of Ghana in terms of national culture that feeds into organizational culture, institutions, quality and application of accounting information is entirely different from that of advanced countries. The study therefore contributes to the extant literature by applying the constructs of organizational culture, accounting information system and corporate performance within a developing country perspective.

Details

Meditari Accountancy Research, vol. 26 no. 4
Type: Research Article
DOI: https://doi.org/10.1108/MEDAR-01-2018-0264
ISSN: 2049-372X

Keywords

  • Organization
  • Culture
  • Accounting information system
  • Corporate performance
  • Ghana

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Article
Publication date: 9 May 2016

Sustainability and competitive advantage from a developing economy

Amoako Kwarteng, Samuel Ato Dadzie and Samuel Famiyeh

The purpose of this study is to empirically examine the impact of sustainability as measured by the triple bottom line constructs on the competitive advantage of…

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Abstract

Purpose

The purpose of this study is to empirically examine the impact of sustainability as measured by the triple bottom line constructs on the competitive advantage of manufacturing firms in Ghana.

Design/methodology/approach

To understand the impact of sustainability on competitive advantage, a survey was conducted where managers were asked about their engagement in the sustainability issues and how it affects their competitive advantage. The study uses the structural equation modelling (SEM) and, in particular, the partial least square (PLS) approaches to SEM.

Findings

The results of this study indicate that economic and social have a positive impact on the corporate image but not the environment. In addition, corporate image and social have positive impact on corporate performance, whilst economic and environment seem not to have any impact on corporate performance.

Research limitations/implications

The study is limited to only manufacturing firms operating in the Ghanaian environment. It is important, therefore, for firms in Ghana to invest in social sustainability initiatives, as it will ultimately affect their bottom line performance. This study provides policy implications to Ghana and other developing countries to implement the necessary policies and provide incentives to improve environmental awareness.

Originality/value

There have been just a few studies that tried to find out the impact of sustainability constructs and performance and how corporate image mediates this relationship.

Details

Journal of Global Responsibility, vol. 7 no. 1
Type: Research Article
DOI: https://doi.org/10.1108/JGR-02-2016-0003
ISSN: 2041-2568

Keywords

  • Sustainability
  • Environment
  • Ghana
  • Economic
  • Social
  • Global

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