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Hierarchy and bureaucracy have been more or less welcomed companions of human civilisation from the very beginning. In almost every culture and epoch, ruling elites and followers, superiors and subordinates can be identified. Hierarchy and bureaucracy are quite flexible, adaptable and they are fairly persistent – but why could, or even should we see this as a problem?

This introduction will first provide a brief history of no change, followed by the second section where the advantages and disadvantages and the contested terrain of hierarchy are elaborated in some length. The discussion focuses on three areas: the functional, social and ethical qualities of hierarchy. In the final section, the chapters of this volume will be briefly introduced. The chapters are grouped into three sections: (I) Fundamentals and historical accounts of bureaucracy, (II) Organisational, cultural and socio-psychological aspects of hierarchy and (III) Alternative views on, and alternatives to hierarchy.

Government‐owned utility systems at many locations are old, obsolete, and unreliable. Replacement of these systems has become more technically and operationally complex, thereby making them more difficult for personnel to operate and maintain. In response, some governmental agencies are conveying ownership of these systems to the private sector through utility privatization as a way to efficiently operate and upgrade them. For utility privatization to be successful though, independent audits are necessary to ensure desired quantitative and qualitative factors are balanced. The purpose of this paper is to address this issue.

The paper explains how the value‐focused thinking (VFT) methodology was used to develop a multi‐objective decision analysis (MODA) model to determine the effectiveness of utility privatization efforts.

The VFT MODA model was determined to be a suitable tool to evaluate a complex decision problem such as utility system evaluation. The model captured 28 values and 47 measures relating to utility privatization program's objective of improving the overall quality, reliability, and responsiveness of utility systems.

The VFT MODA model lacks real‐world data for evaluation, senior leader stakeholder input and a value and measure to evaluate energy efficiency.

The paper provides organizations faced with utility privatization decisions with an effective decision‐analysis tool.

The paper explores the first documented use of VFT to assist organizations and governments in providing insight into the performance of its privatized utility systems.

This article considers a series of ways in which hierarchy is ontologically and politically opposed to flatness, particularly in the work of the artist Takashi Murakami and the cultural critic Dick Hebdige. It explores the attractions and problems of flatness as an alternative to hierarchy, but concludes that both are equally two-dimensional representations of organizing. Instead, alternative organizers with a commitment to anti-hierarchical practices would be better learning from the three-dimensional practical examples of anarchism, feminism, socialism and environmentalism.

This article addresses why movements towards less-hierarchical organizing may be unsustainable within organizations.

Eschewing hierarchy may prove sustainable if alternative forms of management are acceptable to both employees and managers accountable for those employees’ performance. Developing alternatives means dealing with the fundamentally contradictory functions of coordination and control. Through a qualitative case study of a manufacturing company that removed first-line supervisors, this article analyses how issues of control and coordination were dealt with formally and informally.

Removal of the formal supervisor was followed by workers’ and middle managers’ efforts to informally reconstruct hierarchical supervision. Their efforts to deal pragmatically with control and coordination were frustrated by formal prescriptions for less hierarchy, leading to contested outcomes. The article identifies upward and downward pressures for the hierarchy’s reconstruction, undermining the sustainability of less-hierarchical organizing.

This study is limited by the use of cross-sectional data and employees’ retrospective narratives. Future research on the sustainability of less-hierarchical organizing should preferably be longitudinal to overcome these limitations.

Unless organizational changes towards less hierarchy engage with issues of managerial control and upward accountability, they are likely to induce pressures for hierarchy’s reconstruction.

The article offers an original approach to the classical problem of eschewing hierarchy in organizations. The approach allows us to explore the interrelated challenges facing such restructuring, some of which are currently unacknowledged or underestimated within the literature.

The subject of Conflict‐Analysis and Resolution has received considerable attention in construction management. Providing measurement to tangibles and intangibles issues, involved in a conflict is not attempted often. The quantification of the perception of gains and losses for the parties involved in a conflict helps to analyze the issues scientifically, in a more logical manner. This paper presents the application of a decision‐making methodology, the analytical hierarchy process (AHP), to conflict management. The objective of this paper is analyzing and resolving conflict aided by the quantification of gains and losses using the AHP. This methodology was applied to a real conflict situation between two government agencies in Kuwait.

Conventionally, oil pipeline projects are evaluated thoroughly by the owner before investment decision is made using market, technical and financial analysis sequentially. The market analysis determines pipelines throughput and supply and demand points. Subsequent, technical analysis identifies technological options and economic and financial analysis then derives the least cost option among all technically feasible options. The subsequent impact assessment tries to justify the selected option by addressing environmental and social issues. The impact assessment often suggests alternative sites, technologies, and/or implementation methodology, necessitating revision of technical and financial analysis. This study addresses these issues via an integrated project evaluation and selection model. The model uses analytic hierarchy process, a multiple‐attribute decision‐making technique. The effectiveness of the model has been demonstrated through a case application on cross‐country petroleum pipeline project in India.

Presents a model for strategic selection of processes for benchmarking. The process selection methodology, which incorporates Saaty′s Analytical Hierarchy Process, starts with situation analysis, is followed by the differentiation of target customer wants, and concludes with the prioritization of the value chain processes to be benchmarked. The proposed methodology was implemented in a manufacturing setting. Sensitivity analysis was carried out to test the robustness of the results. The feedback from the managers who participated in the selection process confirmed the utility of this approach.

This study demonstrates a quantitative approach to construction risk management through analytic hierarchy process and decision tree analysis. All the risk factors are identified, their effects are quantified by determining probability and severity, and various alternative responses are generated with cost implication for mitigating the quantified risks. The expected monetary values are then derived for each alternative in a decision tree framework and subsequent probability analysis aids the decision process in managing risks. The entire methodology is explained through a case application of a cross‐country petroleum pipeline project in India and its effectiveness in project management is demonstrated.

This paper aims to offer a personal reflection on the 2012 joint conference of the American Society for Cybernetics and the Bateson Idea Group, “An Ecology of Ideas”. The intent is to raise awareness, through examples, of ideas – and their associated ways of thinking – that the author tends to take for granted in the work as systems theorists as well as in everyday life, yet ideas that confound the very social issues the conferees were trying to address.

The thoughts expressed arose after five days of listening to presentations and discussions, both formal and informal. The approach is conversational, with a desire to stimulate further conversation.

Certain versions of systems theory – whole systems, purposeful systems, systems theory as ideology – rely on ideas that although written about extensively in philosophical and socio-political works go unchallenged in everyday life. Three of these ideas – hierarchy, purpose, belief – are embedded in the way of talking about, and the language used to formulate, solutions to social problems. The suggestion is to avoid or suspend these ideas so that alternatives can be considered.

Idea avoidance offers those who study social change and/or those who participate in making it happen a way to escape the stuckness of ideas so ingrained in the everyday ways of thinking that they go unnoticed.

Purpose of study: Indian fibre cement industry is at crossroads on account of the dropping margins attributed to the dynamic internal and external challenges faced by it. The ever-changing technology, the increasing availability of substitutes and changing demographic consumption profiles have questioned the survival of this industry. Internal and external factors affecting an organization provide inputs to the strategic decision-making. Diversity of factors and prioritization is a major challenge encountered for developing a strategy for the organization.

Strategic analysis in the paper proposes to rank important key variables through SWOT-AHP methodology affecting a fibre cement company. Computed priorities of SWOT factor could help in formation of management approach to key decisions facing the firm. It is a descriptive research design. The problem itself has multiple SWOT criteria that have been evaluated in three phases with the help of industry experts and AHP criteria.

SWOT-AHP analysis has been a strategic fit for qualitative analysis of factors. The important ranked factors affecting the organization have been found to be brand name, capability of both the management and technical, quality of the product, and the efficient customer service and marketing reach/distribution.

Ranking of key SWOT factors found through AHP methodology will help the firm under study to develop and plan strategic alternatives to counter all challenges faced by them.

The management of the firm under study shall be benefited in fine-tuning the overall strategy of the organization.

This paper proposes a hybrid SWOT-AHP strategic analysis first time in this sector. The affecting factors have been quantified and ranked to identify priority factors for the firm to focus.