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Article
Publication date: 11 January 2023

Victor Oluwafemi Olorunsola, Mehmet Bahri Saydam, Taiwo Temitope Lasisi and Ali Ozturen

Archaeological heritage tourism has great potential for development in numerous destinations. However, literature on archaeological heritage tourism is scarce and…

Abstract

Purpose

Archaeological heritage tourism has great potential for development in numerous destinations. However, literature on archaeological heritage tourism is scarce and empirical data are minimal. This paper aims to identify the main themes shared in online reviews by tourists, as well as identify factors known as satisfiers and dissatisfiers based on Herzberg’s two-factor theory among tourists who visited Petra UNESCO heritage site.

Design/methodology/approach

The research used content analyses to analyse 1,419 tourist’s online reviews on TripAdvisor. Leximancer software provided computer-assisted qualitative data analysis that pinpoint the dominant themes, after which further qualitative analysis found the main narratives associated with different satisfaction groups.

Findings

Successively, seven themes were revealed: entrance, trip, monastery, buildings, animal, carriage and safe. Furthermore, a four-dimensional model was postulated to help understand the components and flow of visitors’ experiences in an archaeological heritage site. In addition, the findings of the study revealed that tourists who scored their experience as 4 (very good) or 5 (excellent) (satisfiers) commonly shared perceptions about architecture, buildings, safe, temples, monasteries, tours, tombs and helpful. Contrarily, reviewers that rated their experience as 1 (terrible) or 2 (poor) (dissatisfiers) shared narratives around concepts such as expensive, animals, carriages, locals and shops.

Originality/value

The results offer valuable understandings of cultural heritage tourists’ overall experiences based on TripAdvisor reviews and facilitate the identification of the dominant themes associated with drivers of tourists’ satisfaction/dissatisfaction.

Details

Consumer Behavior in Tourism and Hospitality, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 2752-6666

Keywords

Article
Publication date: 1 September 2015

Achim Andreas Haid and Ali Öztüren

This study aims to understand the house owners' energy concerns. An exploratory inductive research design has been chosen to explore the perceptions of households towards…

Abstract

This study aims to understand the house owners' energy concerns. An exploratory inductive research design has been chosen to explore the perceptions of households towards the modernization of energy use in residential buildings. Face-to-face interviews with experts and households were conducted in Baden-Württemberg, Germany to collect the data. This study found that most of the house owners do not know about the benefits of increasing the energy performance in residential buildings and which energy efficiency potentials they can acquire. Additionally, house owners’ superficial knowledge creates fears and doubts concerning the modernization of energy use in residential buildings. Moreover, this study found that the local public administration, such as the municipalities, has a good reputation among households. Hence, public marketing activities should be run locally. It is suggested that the public administration should not conduct any public marketing activities without the support, for example, of the mayor. Further, it is necessary to supply the house owners with clear and understandable information on the topic and to demonstrate the functionality of the technologies to increase energy efficiency in residential buildings. Moreover, interpersonal communication such as a hotline and personal advisory service concerning energy-efficient refurbishment of residential buildings can be very beneficial to support the households. Local public administration should aim to introduce public marketing activities to enhance the modernization of energy use in residential buildings.

Details

Open House International, vol. 40 no. 3
Type: Research Article
ISSN: 0168-2601

Keywords

Article
Publication date: 2 May 2020

Taiwo Temitope Lasisi, Ali Ozturen, Kayode Kolawole Eluwole and Turgay Avci

This study aims to build and test an empirical model that investigates the mechanism with which innovation-based human resource management (HRM) impacts employee…

1738

Abstract

Purpose

This study aims to build and test an empirical model that investigates the mechanism with which innovation-based human resource management (HRM) impacts employee satisfaction and performance in Nigerian international airports.

Design/methodology/approach

A time-lagged approach that involved three-waves was used to collect data from passenger-contact employees and their immediate managers for three-month period starting from January to March 2019. A total of 247 dyads of passenger-contact employees and managers were used for the data analysis.

Findings

Results from data analysis showed that coworker support and absorptive capacity mediate the impact of innovation-based HRM on employee satisfaction and performance. Innovation-based human resource effort is best applied when coworker support is evident in the workplace.

Originality/value

The development and application of innovation-driven human resources in the Nigerian aviation context encourage satisfaction with assigned task roles, leading to employee performance. Theory-based implications for managing passenger-contact employees were also given. A significant strength of this study is that it is among the forerunners of scholars that investigated innovation-based HRM as a continuum rather than different aspects of broader management issues.

Details

Employee Relations: The International Journal, vol. 42 no. 6
Type: Research Article
ISSN: 0142-5455

Keywords

Content available
Article
Publication date: 11 August 2021

Richard Teare, Hale Özgit and Ali Öztüren

137

Abstract

Details

Worldwide Hospitality and Tourism Themes, vol. 13 no. 4
Type: Research Article
ISSN: 1755-4217

Article
Publication date: 26 April 2022

Ali Ozturen and Hale Ozgit

This theme issue aims to persuade practitioners and academics of the need to collaborate in support of sustainable development and to identify and implement solutions that…

299

Abstract

Purpose

This theme issue aims to persuade practitioners and academics of the need to collaborate in support of sustainable development and to identify and implement solutions that enable sustainable tourism development in North Cyprus. The strategic question underlying this theme issue is as follows: transitioning from unsustainable to sustainable: what are the solutions for tourism industry stakeholders in North Cyprus?

Design/methodology/approach

The key outcomes of this issue as they relate to the strategic question are reviewed, with particular reference to the contributions made to knowledge, policy and practice as well as the implications for future applied research concerning sustainable tourism development in North Cyprus and Small Island Developing States (SIDS) in general.

Findings

Arising from the analysis and synthesis of recommendations, the following themes were proposed as critical concentration points for transitioning from unsustainable to sustainable in the North Cyprus tourism industry: the importance of sustainable tourism indicators (STIs), sustainable development through good governance, engaging cooperatives in urban areas for sustainable development, cultural heritage as a driving force for sustainable development, transportation as a tool for accessible and sustainable tourism, contemporary trends in technology for sustainable development and other factors that could facilitate sustainable tourism development.

Originality/value

This article provides a narrative analysis of the findings and makes recommendations for consideration by politicians and tourist industry executives. The solutions include advancing sustainable tourism practices through technology and increasing policymakers' and tourism stakeholders' consciousness. This paper and the collection of articles on which it is based are the first to examine various academic and practitioner approaches to solutions that would help to address the challenges arising and then facilitate sustainable tourism in North Cyprus.

Details

Worldwide Hospitality and Tourism Themes, vol. 14 no. 4
Type: Research Article
ISSN: 1755-4217

Keywords

Article
Publication date: 29 April 2022

Mehmet Bahri Saydam, Ali Ozturen and Cemal Kilic

Heritage tourism is vital to the preservation of cultural resources and economic growth and tourism can be utilized to protect and promote cultural heritage. However, if…

Abstract

Purpose

Heritage tourism is vital to the preservation of cultural resources and economic growth and tourism can be utilized to protect and promote cultural heritage. However, if cultural heritage tourism is not developed following sustainable development principles, it can negatively affect a region's cultural legacy. This study aims to analyze expert opinion on sustainable heritage tourism in the geographical setting of North Cyprus.

Design/methodology/approach

A qualitative method was used to conduct in-depth semi-structured face-to-face interviews with seven heritage tourism experts in North Cyprus. Theme analysis of the transcripts was undertaken and triangulated utilizing the automated content and thematic analysis capabilities of the Leximancer software program.

Findings

The analysis revealed six themes in descriptions of sustainable cultural heritage tourism provided by the experts. These are “history”; “promotion”; “institutions”; “protection and maintenance”; “museums” and “technology”.

Originality/value

This is one of the first studies to analyze the key aspects affecting the long-term viability of cultural heritage tourism in North Cyprus.

Details

Worldwide Hospitality and Tourism Themes, vol. 14 no. 4
Type: Research Article
ISSN: 1755-4217

Keywords

Article
Publication date: 21 June 2021

Ali Öztüren, Hasan Kilic, Victor Oluwafemi Olorunsola and Benjamin Omeiza Osumeje

This paper aims to uncover the critical factors relating to the enhancement of a natural tourism attraction from a visitor perspective.

Abstract

Purpose

This paper aims to uncover the critical factors relating to the enhancement of a natural tourism attraction from a visitor perspective.

Design/methodology/approach

The reviews (n = 336) of Golden Beach, Karpaz were collected from the Tripadvisor.com platform. Content analysis was conducted with Leximancer software to determine the themes relating to natural tourism attraction development.

Findings

The most widely highlighted themes in the data were environment, infrastructure, location, activities, visitors and locals. Pro-environmental visitors, the responsibilities of government and visitor management issues are discussed in relation to managing natural tourism attractions.

Practical implications

The paper has a number of practical implications for tourism stakeholders involved in developing sustainable destinations.

Originality/value

This paper emphasises the value of analysing visitor generated comments in order to better understand visitor thoughts and perceptions. In so doing, the authorities can make decisions that align with the expectations of visitors and manage their resources accordingly.

Details

Worldwide Hospitality and Tourism Themes, vol. 13 no. 4
Type: Research Article
ISSN: 1755-4217

Keywords

Article
Publication date: 31 May 2021

Ecem Ince and Ali Öztüren

Local government has a significant role to play in securing sustainable destination development. This paper aims to identify the strengths, weaknesses and challenges of…

Abstract

Purpose

Local government has a significant role to play in securing sustainable destination development. This paper aims to identify the strengths, weaknesses and challenges of municipalities in North Cyprus as they aspire to become sustainable Cittaslow tourism destinations.

Design/methodology/approach

A qualitative research approach was used to observe the perceptions of municipalities as they transition to become sustainable Cittaslow tourism destinations. The data have been obtained through in-depth interviews with the mayors of the municipalities that are members of the international Cittaslow network.

Findings

The results of the study show how alternative forms of tourism could help to improve the local economy. Also, the reasons for challenges and weaknesses are explained by the limited economic conditions of countries, high demand for mass tourism and lack of awareness about the importance of being a Cittaslow member.

Practical implications

This study reflects on the critical points in relation to the destination’s management at the local level. It also provides empirical indicators for achieving sustainable tourism development in North Cyprus.

Originality/value

This study contributes to the tourism literature by addressing municipalities' roles in the sustainability of tourism destinations in developing countries, more specifically in North Cyprus. A review of the literature reveals that there are very few prior studies of the role of municipalities in sustainable Cittaslow tourism.

Details

Worldwide Hospitality and Tourism Themes, vol. 13 no. 4
Type: Research Article
ISSN: 1755-4217

Keywords

Article
Publication date: 12 July 2021

Akile Oday, Ali Ozturen, Mustafa Ilkan and A. Mohammed Abubakar

Little empirical attention has been paid to the effects of electronic word-of-mouth (eWOM), electronic referral (eReferral), familiarity and cultural distance on…

Abstract

Purpose

Little empirical attention has been paid to the effects of electronic word-of-mouth (eWOM), electronic referral (eReferral), familiarity and cultural distance on behavioral outcomes, especially within the context of educational tourism. Based on the social network theory, this paper aims to explore the effects of eReferral, eWOM, familiarity and cultural distance on enrollment intention.

Design/methodology/approach

Survey data (n = 931) were obtained from educational tourists using a judgmental sampling technique. Linear modeling and artificial intelligence (i.e. artificial neural network [ANN]) techniques were used for training and testing the proposed associations.

Findings

The results suggest that eReferral, eWOM, familiarity and cultural distance predict intention to enroll both symmetrically (linear modeling) and asymmetrically (ANN). The asymmetric modeling possesses greater predictive validity and relevance.

Originality/value

This study contributes theoretically and methodologically to the management literature by validating the proposed relationships and deploying contemporary methods such as the ANN. Implications for practice and theory are discussed.

是否在线推荐, 在线口碑, 熟悉度, 还有文化距离决定参加意图吗?人工智能科技的应用

摘要

研究目的

很少有研究检测过在线口碑(eWOM), 在线推荐(eReferral), 熟悉度, 和文化距离对行为结果的影响, 特别是在教育旅游的领域里。本论文基于社交网络理论探索eReferral, eWOM, 熟悉度, 和文化距离对参加意图的作用。

研究设计/方法/途径

研究样本数据为931位教育旅游的游客, 通过判断抽样技术。本论文通过线性建模和人工智能(即人工神经网络)技术来培训和检测提出的关系。

研究结果

研究结果表明, eRefferal, eWOM, 熟悉度, 和文化距离对参与意图起到决定作用, 其中包括对称(线性建模)和非对称地(人工神经网络)方式。非对称建模将增加有效性和相关性的决定度。

研究原创性/价值

本论文通过证实提出的关系和采用现代方法, 比如人工神经网络, 对管理文献做出理论和实践的贡献。本论文还讨论了对实践和理论的启示。

Details

Journal of Hospitality and Tourism Technology, vol. 12 no. 3
Type: Research Article
ISSN: 1757-9880

Keywords

Article
Publication date: 31 May 2021

Hale Özgit and Ali Öztüren

This theme issue sought to find answers to the question: How could tourism planners and policymakers overcome the barriers to sustainable tourism development in the small…

544

Abstract

Purpose

This theme issue sought to find answers to the question: How could tourism planners and policymakers overcome the barriers to sustainable tourism development in the small island developing state of North Cyprus? The purpose of this paper is to draw on the collaborative work of tourism academics and practitioners featured in this issue.

Design/methodology/approach

A thematic analysis of the articles in this collection draws together the key outcomes related to the strategic question, with particular reference to the contribution to knowledge, policy and practice and the implications for further applied research in relation to sustainable tourism development in North Cyprus and small island developing states (SIDS) more generally.

Findings

The main finding is that insufficient and/or ineffective collaboration is one of the main obstacles in managing sustainable tourism in North Cyprus. More diversification of tourism products and better conservation of natural, cultural, economic and environmental resources are also needed. It is argued that this can be achieved through planning and policy improvements that focus on facilitating sustainable tourism development.

Originality/value

This paper reflects on the strategic question discussed in this theme issue, and it contains a descriptive analysis of the results and recommendations for policymakers and tourism sector practitioners. The recommendations include: the development of sustainable tourism practices by harnessing technological advances and by raising the awareness of policymakers and tourism stakeholders. This paper and the collection of articles that it draws on, is the first to explore different academic and practitioner perspectives on ways of overcoming obstacles and managing and developing sustainable tourism in the SIDS of North Cyprus.

Details

Worldwide Hospitality and Tourism Themes, vol. 13 no. 4
Type: Research Article
ISSN: 1755-4217

Keywords

1 – 10 of 62