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Rapid urbanization and development of pilgrimage cities cause significant problems for the environment and society, leading to long-term challenges. Despite several discussions on city sustainability, the literature does not address some of the specific problems of pilgrimage cities. Hence, this study attempts at developing a method to examine the growth pattern and sustainability of pilgrimage cities in southern part of India.

The benchmarking method and the social, economic and environmental dimensions of sustainability are considered to construct the Pilgrimage City Sustainability Index (PCSI). Appropriate variables and categories are identified through a literature review and expert opinion survey. The benchmark values of the variables are derived by contemplating the pilgrimage cities of Tamil Nadu, one of the states with the largest tourist arrivals in India. Subsequently, three prominent pilgrimage cities from Tamil Nadu were chosen for the case study and the method was tested.

The result reveals that the cities investigated are performing above average in the sustainability index, with slight variations in their dimension scores. While the category scores of cities assist in identifying macro-level issues, the variable scores provide an insight into micro-level issues. Furthermore, the gap analysis between the benchmark and the present value of each variable discloses the immediate area of attention in each city. Thus, the cities could set more specific targets, frame strategies and/or collaborate with matching cities to bridge these gaps.

This index assessment provides a comparison of the pros and cons of these pilgrimage cities and helps identify their demand and supply. Policymakers can find appropriate tools and approaches that aid in sustainable urban development and tourism management.

To the best of our knowledge, this is the first study in emphasizing the application of the benchmarking method to assess the sustainability of Indian pilgrimage sites. With appropriate modifications, this method can be used in varied contexts across the globe.

Healthy employees are assets for organizations, especially in service organizations. This study considered variables that lead to psychological, life and workplace well-being for hotel employees. A comprehensive model is proposed for which Job Demand–Resource (JD-R) theory provides theoretical support.

Data from four hundred and five hotel employees were collected to observe the individual and organizational factors that directly and indirectly result in three types of well-being: workplace, psychological and life.

Results provide significant positive direct and indirect effects of individual characteristics (personal cynicism and job stress) on psychological, life and workplace well-being. Similarly, organizational characteristics (organizational values and job characteristics) showed positive direct and indirect effects on life and workplace well-being.

The findings provide a strong recommendation for managers to focus on individual- and organizational-level factors that enhance the well-being of employees.