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Currently, digital transformation is a process that cuts across different sectors of activity, including banks. One of the examples is the availability of products and services on digital channels. This study aims to identify the changes implemented in the digital channels of banks in Portugal that were driven by the COVID-19 pandemic, contributing to the acceleration of digital transformation.

The methods involve a qualitative approach, from the analysis of a selection of 30 results and accounting reports from ten banks between 2019 and 2021 using the Leximancer software to identify the main themes and concepts.

Four themes and 40 most relevant concepts were identified from the results of the analysis. In conclusion, banks have reinforced digital channels regarding products and services with apparent concerns associated with security.

This article aims to contribute to two conceptual maps that allow us to understand the measures implemented by banks in digital channels during the pandemic.

This investigation aims to enable managers to define other initiatives within the scope of digital channels and enhance those already implemented.

The scientific articles identified and published so far do not specifically address the impact that the COVID-19 pandemic has had on the digital channels of banks in Portugal. The originality of this article arises from this gap identified regarding the absence of similar scientific studies. The pandemic is a new phenomenon that occurred for the first time in 2019 and globally, so it is essential to know the impacts on Portuguese banks.

This paper aims to review the latest management developments across the globe and pinpoint practical implications from cutting-edge research and case studies.

This briefing is prepared by an independent writer who adds their own impartial comments and places the articles in context.

The COVID-19 pandemic has caused Portuguese banks to invest heavily in online tools and platforms to better serve their customers.

The briefing saves busy executives, strategists and researchers hours of reading time by selecting only the very best, most pertinent information and presenting it in a condensed and easy-to-digest format.

Based on theoretical principles of Semantics, Pragmatics and Discourse Analysis/Discourse Studies, the present work analysed a corpus of opinion articles, published in Portuguese newspapers and news magazines from December 2011 to March 2013, in order to foreground the dominant social representations of ‘Troika’, ‘The Portuguese Government’ and ‘The Portuguese’ in these discourses.

A systematic analysis of discourse structures in the corpus was developed in order to examine their potential in the expression of ideological content. Concepts such as Semantic/Thematic Roles, Force Dynamics and Symmetry were combined with analytic models from Discourse Studies to illustrate the Ideological Discourse Representations and the Positions in the Discourse Space (DS) of Social Actors. The linguistic hypotheses and generalisations were generated bottom up, departing from the regular patterns observable in the empirical data and extracting conclusions from them. The interpretative practice was, therefore, made in adherence to corpus evidence.

This integrated analysis has shown that the reconstruction of ‘Portugal’ and ‘the Portuguese’ vis-a-vis ‘Europe’, represented by ‘Troika’, corresponds to opponent positioning that polarise these entities, foregrounding the distance and the conflict between them and contributing to a vision of a disintegrated Europe. In fact, the reality depicted in the opinion articles analysed was a polarised reality, in the sense that these articles repeatedly used linguistic constructions that placed (through several rhetoric devices that will be analysed) Europe and Troika on one ‘pole’ and ‘The Portuguese’ on the other ‘pole’, expressing, thus, the movement of the actors to polar opposites.

On the theoretical level, this chapter proposes an integrated approach towards opinion discourse in the press, combining Critical Discourse analytic and DS Theory perspectives with the insights from Socio-Cognitive approach by Van Dijk and aspects of Cognitive Linguistics by Talmy.

In this paper, the aim is to present an historical analysis to account for the association between prostitution, disease, and victimization. It also seeks to examine how stigmatization and rejection are currently focused on the immigrant sex worker.

The analysis is based on historical data about regulations in Portugal, in a recent ethnography carried out with street prostitutes and in a current study on immigrant sex workers and health care.

Sex workers have been recognized as a group “at risk” both because they are associated with sexually transmitted diseases and because they are acknowledged as victims of traffic and sexual exploitation. This label “group at risk” justifies some state policies often expressed in sanitary and social control measures, as regulations. Because migrant sex workers are simultaneously immigrants and sex workers they are perceived as a threat to social order and a sign of moral disorder and, so, they experience processes of rejection and stigmatization more significantly than local sex workers.

The knowledge of the negative consequences experienced by migrant sex workers implies an effort to produce changes in the policies and practices towards them. All those involved in research or intervention with migrant sex workers have the responsibility to be aware of the discrimination, violence, and control they are subjected to and must be committed enough to challenge them. This paper can be a contribution to that.

The purpose of this paper is to demonstrate the relevance of developing literary tourism in Coimbra.

This exploratory qualitative research identifies existent resources and development potential of literary tourism. The instruments of data collection were bibliographic research, questionnaires, interviews and participant observation.

There are few literary tourism products in Coimbra, which contrasts with the number of literary places identified, namely, on the left bank of the River Mondego. Tourism development stakeholders in Coimbra have not paid enough attention to the emergence of literary tourism and the opportunities for the development of new sustainable cultural products related with it.

This study is limited by the size and continual renewal of the corpus, which implies a constant updating of data regarding authors and texts.

This study will lead to the production of a database of Coimbra’s literary resources and a digital literary map, allowing any citizen or entity to design and implement literary tourism products.

To the best of authors’ knowledge, this is the first study reviewing the potential of Coimbra as a literary tourism destination. Moreover, it discusses literary heritage as a source of products and experiences to foster more balanced tourist flows throughout the city.

The net outward investment position (NOIP) indicator is insufficient for the purposes of understanding firms’ internationalization decision-making behaviour. The indicator does not allow for the withdrawal of insights into the structure of an economy and is a weak predictor of the degree of foreign direct investment. The purpose of this paper is to argue that a typology of firms aggregated according to intrinsic characteristics of those firms is a better predictor of the degree of internationalization of an economy than the NOIP.

This paper uses a database of 2,133 firms located in Portugal with international operations, made available by AICEP, a government agency. This paper uses multiple correspondence and cluster analyses to build a typology of firms and obtains evidence of common characteristics of the constituent groups.

This paper identifies a typology of firms characterized by five types differentiated by firm age, length of internationalization process, sector of economic activity, legal status and psychological/cultural proximity. These variables suggest an evolutionary, iterative, self-learning approach to internationalization, which can be better explained by the combined use of the investment development path (IDP) framework, the Uppsala Evolutionary School and Vernon’s product life cycle theory. Additionally, this paper finds that the most striking differences between developed and developing host countries are in terms of the economic sector, legal status of the firm and belonging (or not) to an economic group.

This paper establishes a link between the IDP framework, the Uppsala Evolutionary School and Vernon’s product life cycle theory, using a categorization of firms made according to selected characteristics to understand the internationalization of firms.

Significant interest in Integrated Management Systems (IMS), as a key area within ISO-related Management System Standards (MSS) literature, has been evident from both academia and industry over the past three decades. This study aims to map the evolution and current state of IMS research and propose possible directions for future studies.

A comprehensive content and bibliometric analysis of 846 documents from the Scopus database across the period 1995 to 2023 was conducted. This included performance analysis to track publication trends and identify key contributors, and content analysis to specify dominant research methodologies and the MSS most commonly integrated. Furthermore, science mapping techniques—such as co-authorship networks, keyword co-occurrence analysis, and bibliographic coupling—were utilized to outline the collaborative networks and the conceptual and intellectual structure of the field.

The study identifies three principal IMS research themes: the practical implementation of IMS, their role in promoting sustainability and social responsibility, and their impact on continuous performance improvement. It also highlights the field’s evolution and key research constituents—including influential works, prolific authors, leading academic institutions and countries, and top publishing journals. It further reveals that IMS research exhibits strong collaboration across authors and countries, and a rich methodological plurality, notably with a marked increase in empirical surveys in recent years. Additionally, it identifies the most frequently referenced MSS for integration, prominently featuring ISO 9001, ISO 14001, and ISO 45001/OHSAS 18001.

This study is original in its application of a dual analytical approach—bibliometric and content analysis—to provide a holistic overview of IMS research. It offers new insights into the integration of diverse MSS and proposes several promising paths for future research. Among the most prominent are standardizing IMS fundamental specifications, conducting more empirical research with advanced methods to evaluate the effects of MSS integration, providing practical support for organizations in IMS implementation through tailored methodologies and tools, and exploring the potential of Industry 4.0 and 5.0 technologies to advance IMS practices.

Firms survive by exploiting knowledge resources to maintain customer relationships more efficiently and effectively, as well as enhance their service quality. However, whether an enterprise can effectively utilize knowledge resources determines the effectiveness of knowledge management capability (KMC). Hence, the purpose of this paper is to investigate the relationship among KMC, customer relationship management (CRM), and service quality.

In order to explore on KMC, CRM, and service quality, the questionnaire and partial least square (PLS) techniques were used.

The results indicate that KMC has a positive influence on CRM and service quality; and further, that CRM has a positive influence on service quality. This result also reveals constructive suggestions that allow firms to strengthen their KMC and CRM, as well as enhance their service quality.

This research applied a purposive sampling method and obtained a slightly inadequate number of respondents. Therefore, it is suggested that future research should apply a random sampling method to collect more responses and increase the generalizability of the findings.

This research aims to investigate KMC, CRM, and service quality, as well as establish and verify the patterns of the aforementioned relationships based on how enterprises implement their KMC and CRM to enhance service quality.

Although the critical factors for enhancing service quality have been identified in previous studies, few have specifically explored KMC despite the fact that it has a dramatic impact on service quality. To fill this knowledge gap, the present study employed a questionnaire and PLS techniques to explore the relationship among KMC, CRM, and service quality. Comprehending the essentials for enhancing service quality can provide useful management insights into developing effective strategies that allow enterprises to retain customers.