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Article
Publication date: 8 August 2016

Alexander Stocker and Johannes Müller

To measure the success of corporate social software (CSS), interviews, surveys, content and usage data analysis have been commonly used in practice. While interviews and…

Abstract

Purpose

To measure the success of corporate social software (CSS), interviews, surveys, content and usage data analysis have been commonly used in practice. While interviews and surveys are only capable of making perceived use and benefits transparent, usage data analysis reveals many objective facts but does not allow insights into potential user-benefits. Hence, the purpose of this paper is to link both perspectives to advance CSS success measuring.

Design/methodology/approach

The research case is References+, a Corporate Social Software developed at Siemens to facilitate worldwide sharing of knowledge, experiences, and best practices since 2005. References+ currently has around 15,000 registered members located in more than 80 countries. This paper evaluates results from a user survey with nearly 1,500 responding employees and links all survey results to the corresponding participant’s data on platform use to generate additional insights.

Findings

The paper generates findings on how CSS is used in practice and how it is perceived by employees of a large-scale enterprise. Furthermore, it explores how a combination of subjective and objective evaluation methods can be applied to advance the state-of-the-art in measuring use and benefits. By linking CSS usage data to corresponding survey data, the paper provides results on what type of use of CSS may create what type of benefit.

Practical implications

This study encourages practitioners to take advantage of a variety of instruments for measuring the benefits of CSS. It generates numerous arguments for practitioners on how to make the benefit of CSS more transparent to financial-oriented decision-makers to successfully defend knowledge management projects against shrinking IT budgets.

Originality/value

This paper is one of the first attempts to explore the relationship between “perceived use” and “perceived benefits” measured by surveys and “factual use” measured by CSS usage statistics for knowledge management research. The findings of this paper may empower the role of user surveys in generating additional insights on use and benefits.

Details

Journal of Systems and Information Technology, vol. 18 no. 3
Type: Research Article
ISSN: 1328-7265

Keywords

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Article
Publication date: 10 May 2013

Alexander Richter, Alexander Stocker, Sebastian Müller and Gabriela Avram

The purpose of this paper is to provide both practice‐oriented researchers and practitioners with detailed insights into the social software goals and implementation

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2252

Abstract

Purpose

The purpose of this paper is to provide both practice‐oriented researchers and practitioners with detailed insights into the social software goals and implementation strategies for corporate environments. Also, to illustrate the novelty and specificity of corporate social software (CSS) compared to other groupware or knowledge management systems.

Design/methodology/approach

The paper is grounded in the ongoing discussion on differences and commonalities of knowledge management and Enterprise 2.0 applications and motivated by the lack of scientific studies on this topic. The authors have therefore made a comprehensive study of social software adoption in corporate environments, performing a cross‐case analysis of 23 enterprises. The study was meant to enable researchers and practitioners to acquire a better understanding and appropriate related explanations of the relatively new phenomenon of CSS appropriation and use.

Findings

From the cross‐case analysis, six main goals of CSS adoption were derived and compared with the goals of knowledge management projects and initiatives. While some of the goals set for the introduction of CSS seem to coincide with those resulting from knowledge management studies (e.g. establishing networks of experts), others appear to be novel and specific for CSS (e.g. improving employee‐to‐employee communication).

Originality/value

By investigating 23 different cases (most of these case studies being documented by the authors), this paper presents one of the most comprehensive cross‐case analyses systematically exploring pursued goals and implementation approaches adopted for CSS. The contribution of the study is relevant for both research and practice and it is aimed to contribute to the ongoing scientific debate on social software in knowledge management and information systems research.

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Article
Publication date: 21 September 2015

Alexander Stocker, Alexander Richter, Christian Kaiser and Selver Softic

Despite a growing demand for enterprise search from practice, little is known about its implementation from an academic perspective. As the few available practice-oriented…

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1623

Abstract

Purpose

Despite a growing demand for enterprise search from practice, little is known about its implementation from an academic perspective. As the few available practice-oriented investigations show, enterprise search user satisfaction is rather low. The purpose of this paper is therefore to explore user-centric barriers of enterprise search implementation in order to increase user satisfaction.

Design/methodology/approach

Results are built on a qualitative user study in an R & D organization. Findings are gained from think-aloud observations introduced by semi-structured interviews in which ten knowledge workers explore a newly implemented enterprise search tool.

Findings

Findings illustrate barriers that knowledge workers have to overcome when adopting enterprise search to find project-relevant documents. Implementation barriers relate to selection for keywords, search query formulation, availability and adequacy of metadata, relevance judging of search results, current search strategies, and overall perception of enterprise search usefulness.

Research limitations/implications

Limitations address the piloted enterprise search software, along with its specific configuration and scope, the chosen research approach of generating qualitative findings from a single case, and the size of the involved sample of engineers. Implications address measures to increase enterprise search adoption.

Practical implications

This study provides project managers with knowledge to take appropriate actions in the early phases of enterprise search implementation, and even prior to that, to raise the success of enterprise search projects. It contributes to a better understanding of enterprise search engine user needs and assists in concretizing user requirements.

Originality/value

While existing studies primarily focus on advancing the technical perspective of search in organizations, the author elaborate on the under-investigated social and organizational aspects. The author furthermore stress the importance of user-centered approaches for enterprise search adoption.

Details

Aslib Journal of Information Management, vol. 67 no. 5
Type: Research Article
ISSN: 2050-3806

Keywords

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Article
Publication date: 1 March 1985

Tomas Riha

Nobody concerned with political economy can neglect the history of economic doctrines. Structural changes in the economy and society influence economic thinking and…

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1325

Abstract

Nobody concerned with political economy can neglect the history of economic doctrines. Structural changes in the economy and society influence economic thinking and, conversely, innovative thought structures and attitudes have almost always forced economic institutions and modes of behaviour to adjust. We learn from the history of economic doctrines how a particular theory emerged and whether, and in which environment, it could take root. We can see how a school evolves out of a common methodological perception and similar techniques of analysis, and how it has to establish itself. The interaction between unresolved problems on the one hand, and the search for better solutions or explanations on the other, leads to a change in paradigma and to the formation of new lines of reasoning. As long as the real world is subject to progress and change scientific search for explanation must out of necessity continue.

Details

International Journal of Social Economics, vol. 12 no. 3/4/5
Type: Research Article
ISSN: 0306-8293

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Article
Publication date: 1 April 1995

David L. Rayome and John A. Stocker

Bulgaria is one of the Eastern European countries attempting to convert from a Central Planned Economy to a free market capitalistic one. Numerous problems have arisen…

Abstract

Bulgaria is one of the Eastern European countries attempting to convert from a Central Planned Economy to a free market capitalistic one. Numerous problems have arisen that have prevented this transition from being completed. These problems parallel many of those faced by other nations attempting this transition. This article investigates Bulgaria's attempt to privatise its commercial and industrial enterprises. The key problems concerning investment and risk are identified. Potential solutions are offered that may allow Bulgaria to accomplish its goal of moving towards capitalism and prosperity.

Details

Managerial Finance, vol. 21 no. 4
Type: Research Article
ISSN: 0307-4358

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Article
Publication date: 1 April 1899

The Food and Drugs Bill introduced by the Government affords an excellent illustration of the fact that repressive legislative enactments in regard to adulteration must…

Abstract

The Food and Drugs Bill introduced by the Government affords an excellent illustration of the fact that repressive legislative enactments in regard to adulteration must always be of such a nature that, while they give a certain degree and a certain kind of protection to the public, they can never be expected to supply a sufficiently real and effective insurance against adulteration and against the palming off of inferior goods, nor an adequate and satisfactory protection to the producer and vendor of superior articles. In this country, at any rate, legislation on the adulteration question has always been, and probably will always be of a somewhat weak and patchy character, with the defects inevitably resulting from more or less futile attempts to conciliate a variety of conflicting interests. The Bill as it stands, for instance, fails to deal in any way satisfactorily with the subject of preservatives, and, if passed in its present form, will give the force of law to the standards of Somerset House—standards which must of necessity be low and the general acceptance of which must tend to reduce the quality of foods and drugs to the same dead‐level of extreme inferiority. The ludicrous laissez faire report of the Beer Materials Committee—whose authors see no reason to interfere with the unrestricted sale of the products of the “ free mash tun,” or, more properly speaking, of the free adulteration tun—affords a further instance of what is to be expected at present and for many years to come as the result of governmental travail and official meditations. Public feeling is developing in reference to these matters. There is a growing demand for some system of effective insurance, official or non‐official, based on common‐sense and common honesty ; and it is on account of the plain necessity that the quibbles and futilities attaching to repressive legislation shall by some means be brushed aside that we have come to believe in the power and the value of the system of Control, and that we advocate its general acceptance. The attitude and the policy of the INTERNATIONAL COMMISSION ON ADULTERATION, of the BRITISH FOOD JOURNAL, and of the BRITISH ANALYTICAL CONTROL, are in all respects identical with regard to adulteration questions; and in answer to the observations and suggestions which have been put forward since the introduction of the Control System in England, it may be well once more to state that nothing will meet with the approbation or support of the Control which is not pure, genuine, and good in the strictest sense of these terms. Those applicants and critics whom it may concern may with advantage take notice of the fact that under no circumstances will approval be given to such articles as substitute beers, separated milks, coppered vegetables, dyed sugars, foods treated with chemical preservatives, or, in fact, to any food or drug which cannot be regarded as in every respect free from any adulterant, and free from any suspicion of sophistication or inferiority. The supply of such articles as those referred to, which is left more or less unfettered by the cumbrous machinery of the law, as well as the sale of those adulterated goods with which the law can more easily deal, can only be adequately held in check by the application of a strong system of Control to justify approbation, providing, as this does, the only effective form of insurance which up to the present has been devised.

Details

British Food Journal, vol. 1 no. 4
Type: Research Article
ISSN: 0007-070X

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Book part
Publication date: 23 September 2014

Abstract

Details

Local Disaster Risk Management in a Changing Climate: Perspective from Central America
Type: Book
ISBN: 978-1-78350-935-5

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Article
Publication date: 17 August 2021

Kwame Oduro Amoako, Isaac Oduro Amoako, James Tuffour and Emmanuel Opoku Marfo

Using a subsidiary of a multinational mining company in Ghana as a case, the purpose of this study is to examine the formal and informal forms and channels of…

Abstract

Purpose

Using a subsidiary of a multinational mining company in Ghana as a case, the purpose of this study is to examine the formal and informal forms and channels of sustainability reporting in the emerging economy’s context.

Design/methodology/approach

Semi-structured interviews were conducted amongst managers and employees of the mining company and members of their host community. Based on the interview themes, archival data were extracted from the 2020 Integrated Annual Report of the case company to corroborate the results from the interviews.

Findings

The authors found that most of the stakeholders from the host community interviewed were not aware and, to an extent, not interested in formal sustainability reports. In place of that, the management of the mining subsidiary uses informal channels of communication, including meetings and durbars, to verbally engage the local community and their representatives on sustainability matters. Whilst the formal sustainability reports met the internal requirements set by the parent company, the informal engagements were critical for gaining external legitimacy from the host community and other interest groups. Hence, the authors argue that mining companies and their subsidiaries, particularly in developing economies, need to consider informal forms of sustainability reporting alongside the formal channels to engage local communities to address sustainability issues and avert disruptions to their operations.

Originality/value

Sustainability reporting studies have focussed mainly on annual reports published in print or corporate websites, ignoring informal forms of sustainability reporting. This study sheds light on the informal forms of sustainability reporting. This is important as formal forms of sustainability reporting may be less useful for engaging local mining communities in developing economy contexts.

Details

Journal of Financial Reporting and Accounting, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 1985-2517

Keywords

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Article
Publication date: 1 February 1972

J. O'Connor

April 20, 1971 Negligence — Duty of care — Manufacturer — Exposure to chemical containing carcinogen — Whether danger foreseeable.

Abstract

April 20, 1971 Negligence — Duty of care — Manufacturer — Exposure to chemical containing carcinogen — Whether danger foreseeable.

Details

Managerial Law, vol. 11 no. 5
Type: Research Article
ISSN: 0309-0558

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Book part
Publication date: 29 November 2019

Shirley Anne Tate

Abstract

Details

Decolonising Sambo: Transculturation, Fungibility and Black and People of Colour Futurity
Type: Book
ISBN: 978-1-78973-347-1

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