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The purpose of this study is to explore the latest approaches in integrating artificial intelligence and analytics (AIA) in energy smart grid projects. Empirical results are synthesized to highlight their relevance from a technology and project management standpoint, identifying several lessons learned that can be used for planning highly integrated and automated smart grid projects.

A systematic literature review leads to selecting 108 research articles dealing with smart grids and AIA applications. Keywords are based on the following research questions: What is the growth trend in Smart Grid projects using intelligent systems and data analytics? What business value is offered when AI-based methods are applied? How do applications of intelligent systems combine with data analytics? What lessons can be learned for Smart Grid and AIA projects?

The 108 selected articles are classified according to the following four research issues in smart grids project management: AIA integrated applications; AI-focused technologies; analytics-focused technologies; architecture and design methods. A broad set of smart grid functionality is reviewed, seeking to find commonality among several applications, including as follows: dynamic energy management; automation of extract, transform and load for Supervisory Control And Data Acquisition (SCADA) systems data; multi-level representations of data; the relationship between the standard three-phase transforms and modern data analytics; real-time or short-time voltage stability assessment; smart city architecture; home energy management system; building energy consumption; automated fault and disturbance analysis; and power quality control.

Given the diversity of issues reviewed, a more capability-focused research agenda is needed to further synthesize empirical findings for AI-based smart grids. Research may converge toward more focus on business rules systems, that may best support smart grid design, proof development, governance and effectiveness. These AIA technologies must be further integrated with smart grid project management methodologies and enable a greater diversity of renewable and non-renewable production sources.

If collaboration and knowledge sharing lie at the core of providing added‐value to either services or products can we improve this process? The purpose of this paper is to suggest that it can be improved and this lies in how we develop the systems that support collaboration and knowledge sharing. This can be achieved within the development process, focusing on the knowledge sharers and developing from within.

The underpinning has been the examination of traditional system development methodologies, the emergence of social computing and its underlying approaches and ethos. The approach draws upon knowledge management concepts, overlaid onto the purpose and motivation for knowledge sharing.

The paper continues the premise that better systems are derived from fully engaging with the systems users. Although existing methodologies have this at their heart, the systems produced still fall short. The argument presents how developing systems from within can improve the likelihood of success through the adoption of social computing practices. It shows that the involvement of those expected to collaborate or share through the proposed system in the development process, enhances the collaborative relationships and increases the probability of sharing through engagement and empowerment.

This paper frames how a known problem in systems development and the greater sensitivity of knowledge management systems may be overcome. It highlights how the collaborative and inclusive nature of social computing practice can serve to bridge the sociotechnical divide through the reduction of barriers and providing alternative bridges.

The purpose of this paper is to provide an analysis and review of the sociotechnical approach as a result of analysis of experiences with the introduction of ICT in higher education

The experiences of the author with the creation of special web sites in palaeography are analysed paying special attention to knowledge construction and development at three different levels: individual, community, and organisation (society). The results are compared with those from the concept of communities of practice.

There is a need for the introduction of a new element in the SECI cycle and the introduction of a new element in the scheme for a sociotechnical approach.

The findings need further experimentation in order to discover any validity for the knowledge management field in relation to the concept of communities of practice.

The use of the scheme for the sociotechnical approach could help in the planning and implementation of information systems in a variety of situations.

The paper introduces new elements to be considered for the application of the sociotechnical approach and for the construction of information systems in corporations and organisations.

Purpose – The purpose of this research is to present the empirical findings from a case study in knowledge sharing with the aim of understanding knowledge sharing in a strategic context through a socio‐technical approach. Design/methodology/approach – Knowledge sharing facilitators and barriers were examined in a UK owned multinational engineering organisation. A total of 20 semi‐structured interviews were conducted and analysed using a combination of matrix and template analysis. Findings – The paper highlights leadership, organisational, and individual factors that are perceived to impact knowledge sharing. Furthermore, three sub‐factors: trust, individual motivation and geographical location, are discussed as double‐edged factors, i.e. their impact on knowledge sharing is complex in that they may act as both barriers and enablers. Research limitations/implications – The main limitation of this study is that it is conducted in a single organisational context. A second case study is currently being analysed to explore knowledge sharing in a different context within the same organisation. Practical implications – A balanced approach to knowledge management practices is emphasised where both technical and social aspects are taken into account. Originality/value – This paper provides important contributions. First, it emphasises the impact of strategic change on knowledge sharing as one aspect of the organisational knowledge management. Second, it frames knowledge sharing within a socio‐technical approach. Third, it provides us with empirical evidence through our use of case study in an organisational setting.

The blogosphere is an active arena for the communication of topic‐area claims by marketer and non‐marketer sources. Determinants of influence in the blogosphere have not been well documented. The purpose of this paper is to investigate trust in bloggers, in a framework involving characteristics of bloggers and blogs and blog reading outcomes.

Blog‐reader perceptions of bloggers and blogs are derived and tested on a sample of blog readers for their effects on trust formation. Tests of mediation examine the role of perceived personal outcomes of blog reading in trust‐formation processes.

Trust formation is predicted by engagement knowledge of the blogger, unique reading experiences, and belief that the blog improved the marketspace. Blogger authoritative knowledge negatively impacted trust intentions. Positive experiences from blog reading mediate relationships between blog and blogger characteristics and intentions to trust.

Blog readers examined in this initial investigation may not be totally representative of the general population of blog readers. Replications with other populations are needed.

The paper's findings suggest knowledge is an essential characteristic of a trustworthy blogger, but knowledge unrelated to everyday information needs holds little perceived value for readers. Firms operating blogs may wish to de‐emphasize their topic‐area authoritative knowledge and project a voice of topic‐area engagement.

The paper identifies salient trust‐related blogger and blog characteristics and provides an indication of a domain‐specific trust‐development process that is applicable to marketer and non‐marketer information sources.

The purpose of this research is to show that for the successful development of socio‐technical systems it is essential that various stakeholders are able to integrate their different knowledge and perspectives. A method that supports knowledge integration in the course of introduction and development of socio‐technical systems is the Socio‐technical Walkthrough (STWT). The paper describes the characteristics of the STWT method and the potential to support knowledge integration.

The theoretical approach of the STWT is closely related to the notion of socio‐technical systems. Starting with the historical development of this term, the authors saw the necessity to adopt elements of newer system theory so as to achieve a better understanding of the conditions under which a social system and a technical system can be integrated. Based on two empirical case studies (university library/logistic enterprise goes Web) the authors show empirical evidence, that the STWT is especially suitable when supporting certain kinds of knowledge integration.

The STWT is a method which is flexible and has the ability to integrate different viewpoints, to document the results of this integration, and to promote the development of a socio‐technical system which follows common design principles. Using two empirical case studies, the authors derived a list of categories which characterize the knowledge which should be integrated when a socio‐technical system is developed (e.g. agreements concerning the usage of a software system). Those elements of the STWT method which have a positive effect on knowledge integration are highlighted (e.g. continuously combining communication processes and graphical documentations).

Further research is necessary so as to understand how the exchange of knowledge and its integration takes place during workshops to design sociotechnical systems and how the methods can be improved and become more reliable. There also has to be a better understanding of the effect of different kinds of diagrammatic representations and the ways to refer to the representations during an STWT.

The purpose of this paper is to identify trust‐building signals and signaling patterns of commercial and non‐commercial wine bloggers within a trustworthiness framework and assess prominence of balanced versus unbalanced resource‐based or compensatory approaches for the management of consumer trust beliefs and the facilitation of positive trust intentions.

Development and validation of theory‐based signal‐classification scheme and two‐stage content analysis of trust‐building signals embedded in wine blogs.

It is found that wine bloggers manage consumer trust beliefs using an unbalanced signaling approach emphasizing ability over character. Ability sub‐dimension signals vary by commercial orientation. Also, character signaling varies with commercial orientation.

Only English‐language wine blogs were studied. Limitations of content analysis procedures preclude direct evaluation of signal efficacy in absolute or contextualized terms.

Bloggers must secure reader trustworthiness to be effective communicators. Readers are likely to possess latent concerns about the bias of commercial bloggers and abilities of non‐commercial ones. Bloggers recognize the importance of ability signaling but may not be fully exploiting their positions of perceived advantage nor fully compensating for their distinctive inherent perceived weaknesses.

Trustworthiness signaling in wine blogs has implications for bloggers in other contexts, including consumer and non‐consumer information environments and not‐for‐profit and governmental communicators. Blog and blogger trustworthiness must be addressed by these communicators to effect audience persuasion.

The paper discusses deductive development and validation of a novel signal classification scheme applied to trust building by bloggers that, through analysis of signal content, sheds light on behavior of commercial and non‐commercial information sources in emerging product information environments.

The purpose of this paper is to follow the planning and development of MapaWiki, a Knowledge Management System for Mapa, an independent research company that specialises in competitor benchmarking. Starting with the standard requirements to capture, store and share information and knowledge, a system was sought that would allow growth and expansion whilst supporting the quick and easy recording and maintenance of interactions between employees.

Trying to identify the optimum KM solution, the social and technical systems within the organisation cooperated in the investigation of different approaches and in the system's design and development. From the case study perspective the Yin (1994) approach was adopted as a framing and guiding schema. This was further shaped through the action research aspect, involving problem‐solving and generating new knowledge and awareness. The solution selection methodology followed was based on the framework proposed by Despres and Chauvel (1999).

The application of MapaWiki as a KM system has been very successful. It has already become the central tool for collaboration within the company as well as the central knowledge repository where users add comments and suggestions to articles related to product development, meetings minutes, conference notes etc.

This case study has highlighted the underlying power of the wiki concept and has shown how it can be extended substantially from its original use, typically a notice board or brainstorming tool. Our example demonstrates an interactive collaborative environment that allows for the capture, storage, and sharing of information, knowledge and knowledge sharing practice, that has improved efficiency and the adoption of good practices.