Search results

The purpose of this paper is to review the work of the artist Edward Ihnatowicz (1926‐1988), describing his approach to his artistic practice and his major works (including sound‐activated mobile, The Senster and The Bandit) and to examine how he achieved his aim of making his cybernetic sculptures move in an elegant way despite working with severely limited computational resources.

The paper uses documentary research of the artist's private papers together with interviews with family and collaborators. Implementation of computer simulations of approaches to generating elegant motion.

The paper presents a comprehensive description of Ihnatowicz's work. A simple algorithm for generating elegant motion.

The paper is of historical value in documenting the work of an early cybernetic pioneer who had a unique approach to his artistic practice. The lessons learned from his installations are of relevance to current artists and designers who are interested in designing interactive environments.

The purpose of this paper is to investigate the possibilities of implementing the customer relationship management (CRM) concept and smart technologies in public libraries in developing countries. The goal was to explore the level of librarians’ awareness about CRM concept and their willingness to accept the CRM concept in libraries. Also, patrons’ satisfaction with the quality of services and relationships in public libraries is explored.

The authors obtained data for this research through two online surveys. The first survey measures librarians’ level of awareness about CRM concept and their perception about CRM and smart technologies concept in public libraries in three developing countries: Serbia, Montenegro and Bosnia and Herzegovina. The second survey measures patrons’ satisfaction with services and relationship in public libraries in these three countries.

The research results revealed that most surveyed librarians are familiar with the CRM concept. However, libraries in these three developing countries barely use CRM or smart technologies to improve the relationship with stakeholders. Also, most patrons are satisfied with relationships and services. The analysis of data indicates no significant difference in the satisfaction level among patrons between these three developing countries.

Not all libraries participated in this research. Therefore, the sample is not distributed evenly across different types of libraries or user groups. Future research should include different types of libraries.

The results can be used by public libraries in developing countries to improve the relationship with stakeholders harnessing CRM concept and smart technologies.

The use of CRM in combination with the smart technologies can help leverage the quality of the relationship between public libraries and stakeholders which in turn would secure their support and loyalty in the future.

The integration of CRM concept as a component of library business automation process is an idea that has not been discussed widely in the library community and could initiate a positive trend in public libraries in developing countries.