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Despite evidence largely confirming gender-based differences in service quality perceptions in healthcare, little research has considered patients’ expectations. This…
Despite evidence largely confirming gender-based differences in service quality perceptions in healthcare, little research has considered patients’ expectations. This study aims to examine the gender-based differences in both the affective and cognitive components of customers’ service quality expectations.
Data were collected through random sampling from three outpatient hospitals in the UAE. Hypothesized relationships between the cognitive and affective components (moderated by gender) were tested by means of CFA and ANOVA.
The results indicate that the differences between male and female expectations of overall service quality as a singular construct were not statistically significant, except for the empathy dimension. However, when measured as affective and cognitive, the results confirm that significant differences do exist between male and female patients.
The research was limited to the UAE. However, identifying gender differences in patients’ expectations would enable healthcare providers to engage and manage patients’ expectations.
This paper provides theoretical and practical implications on how the male and female are different in the cognitive and affective components of service quality expectations.
WE are happy to publish a very interesting and practical little article on a simplified system of borrowers' registration. Such a question may seem to have been settled long ago and not to deserve further discussion, but Miss Wileman makes it quite clear that there is still a little more to be said. Not all librarians will agree with her on one point, although recently it seems to be accepted by some librarians that the numbering of borrowers' tickets is unnecessary, and especially the decimal numbering of them. This matter has been discussed at various meetings of librarians who use these numbers, and they arc, we understand, unanimous in their desire to retain them. They are not intended for a single library such as is at present in operation at Hendon, from which our contributor writes. They are for a system of many branch libraries with a central registration department, and where there is telephone charge and discharge of books. The number is simply intended to give an accurate and rapid definition of an actual person. This we have said several times before, we think, and to dismiss a method which has been found successful with the statement that it is surely unnecessary rather implies that the writer has not fully understood the question. That, however, does not reduce the value of our article.
The classics will circulate wrote a public librarian several years ago. She found that new, attractive, prominently displayed editions of literary classics would indeed find a substantial audience among public library patrons.
OUR readers need no apology from us for the attention given to Library Training in these pages. The amount of dissatisfaction with the present state of affairs, if it may be judged from the gossip and letters that reach us, is of some proportions. It is not to be supposed that complaints are necessarily justified. They may be made in the natural chagrin of disappointment by candidates who have failed. Alternatively, there may be reasons which have a disinterested origin. The record of passes and failures shows that in December there was a dêbacle in candidates in the subject of cataloguing, which at least merits thought. In earlier issues it has been suggested by our writers that examinations twice yearly encourage experiments in sitting. There has also been the suggestion that librarians place too much stress on qualifications for their juniors and urge them to struggle with subjects for which they cannot be ready. To pass in cataloguing a student must be able to catalogue anything from a novel to an academic thesis in Anglo‐Norman French on Phlogiston, supposing that to be possible!
In this series of extracts from the concluding chapter of Acharya’s book, Asset Management: Equities Demystified, the author argues that the major factor in future developments will be legislation and regulation. But she suggests that ultimately knowledge management will be the crucial competitive advantage. “As knowledge is power”, she says, “knowledge is more powerful today than ever before”.
This is the second in a series of three articles describing the automation system, based on McDonnell Douglas' URICA package used in the Department of Printed Books at the…
This is the second in a series of three articles describing the automation system, based on McDonnell Douglas' URICA package used in the Department of Printed Books at the National Library of Wales. A description of the Cataloguing Module is given, including developments to respond to changing working practices and problems inherent in the original system design. The Retrospective Record Conversion procedures are described and the likely impact of CD‐ROM technology is recognised. Finally the Enquiry/Public Access and Circulation modules are described giving short‐comings of the existing system and suggested ways to improve the facilities in the future.
As more and more people decide to commit their lives to print, autobiographies constitute a significant resource to explore stories of harm, violence and crime. Published…
As more and more people decide to commit their lives to print, autobiographies constitute a significant resource to explore stories of harm, violence and crime. Published autobiography, however, presents a unique form of storytelling, unavoidably entailing the accumulation and (re)telling of a mass of stories; about oneself, others, contexts and cultures. Relatedly, paratexts – or the elements that surround the central text, such as covers, introductions and prologues – demonstrate how these texts are both individually and collectively shaped. Taking the co-constructed nature of all narratives, including self-narratives, as its starting point, this chapter seeks to demonstrate how terrorists who have authored autobiographies understand the world and their actions within it. In doing so, this chapter provides a practical demonstration of how insight derived from literary criticism can profitably be brought to bear in systematically breaking down and analysing an autobiography – that of a notable American jihadist, Omar Hammami – including its paratextual elements. In particular, I argue that considerations of genre, the inclusion of different types of events and stories collected from others all provide valuable strategies for the ‘doing’ of narrative criminology using autobiographies.