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The concept and practice of e-services has become essential in business transactions. Yet there are still many organizations that have not developed e-services optimally…
The concept and practice of e-services has become essential in business transactions. Yet there are still many organizations that have not developed e-services optimally. This is especially relevant in the context of Indonesian Airline companies. Therefore, many airline customers in Indonesia are still in doubt about it, or even do not use it. To fill this gap, this study attempts to develop a model for e-services adoption and empirically examines the factors influencing the airlines customers in Indonesia in using e-services offered by the Indonesian airline companies. Taking six Indonesian airline companies as a case example, the study investigated the antecedents of e-services usage of Indonesian airlines. This study further examined the impacts of motivation on customers in using e-services in the Indonesian context. Another important aim of this study was to investigate how ages, experiences and geographical areas moderate effects of e-services usage.
The study adopts a positivist research paradigm with a two-phase sequential mixed method design involving qualitative and quantitative approaches. An initial research model was first developed based on an extensive literature review, by combining acceptance and use of information technology theories, expectancy theory and the inter-organizational system motivation models. A qualitative field study via semi-structured interviews was then conducted to explore the present state among 15 respondents. The results of the interviews were analysed using content analysis yielding the final model of e-services usage. Eighteen antecedent factors hypotheses and three moderating factors hypotheses and 52-item questionnaire were developed. A focus group discussion of five respondents and a pilot study of 59 respondents resulted in final version of the questionnaire.
In the second phase, the main survey was conducted nationally to collect the research data among Indonesian airline customers who had already used Indonesian airline e-services. A total of 819 valid questionnaires were obtained. The data was then analysed using a partial least square (PLS) based structural equation modelling (SEM) technique to produce the contributions of links in the e-services model (22% of all the variances in e-services usage, 37.8% in intention to use, 46.6% in motivation, 39.2% in outcome expectancy, and 37.7% in effort expectancy). Meanwhile, path coefficients and t-values demonstrated various different influences of antecedent factors towards e-services usage. Additionally, a multi-group analysis based on PLS is employed with mixed results. In the final findings, 14 hypotheses were supported and 7 hypotheses were not supported.
The major findings of this study have confirmed that motivation has the strongest contribution in e-services usage. In addition, motivation affects e-services usage both directly and indirectly through intention-to-use. This study provides contributions to the existing knowledge of e-services models, and practical applications of IT usage. Most importantly, an understanding of antecedents of e-services adoption will provide guidelines for stakeholders in developing better e-services and strategies in order to promote and encourage more customers to use e-services. Finally, the accomplishment of this study can be expanded through possible adaptations in other industries and other geographical contexts.
The connection between employees’ well-being and performance, although widely studied in organizational psychology, has received much less attention from HRM scholars. The…
The connection between employees’ well-being and performance, although widely studied in organizational psychology, has received much less attention from HRM scholars. The purpose of this paper is to extend the literature by examining the impacts of the multidimensional structure of well-being consisting of psychological, social and health dimensions on employees’ task and contextual performance.
The authors collected data from 281 employees from the New Zealand service sector using a questionnaire survey. Factor analysis was used to determine items that form various facets of well-being and performance constructs. Hierarchical regression analyses were conducted to test the well-being – performance relationship.
The findings show that different facets of well-being differentially contribute to employees’ task and contextual performance. Specifically, the facets of happiness and trust were positively associated with both task and contextual performance, while the effects of life satisfaction and work life balance on task and contextual performance were insignificant. Moreover, work intensification was only associated with task performance, in contrast, job satisfaction and over commitment were only related to contextual performance.
The implications of these findings are two-fold. For researchers, a review and overhaul of the conceptualization and operationalization of well-being in HRM studies is long overdue. For managers, improvements to employees’ job performance and the organization’s health can result from simultaneously enhancing multiple dimensions of employees’ well-being.
This study provides new insights into the complex relationship between well-being and performance by incorporating a multidimensional and multifaceted perspective of well-being and highlighting the distinctive effects of various facets of well-being on different types of employees’ performance.
Dictionaries of quotations are one of the more personal categories of reference books as evidenced by the diverse responses of their reviewers. The latest edition of The Oxford Dictionary of Quotations was considered “a splendid achievement” by one and “a disaster” by another, while a third introduced his critique with the caution, “It can be said about any such book that its contents will be in‐adequate and its editors presumptuous …”
The purpose of this paper is to examine the effect of various polypropylene fibre additions (types and volume) to concrete with regard to explosive spalling when subject…
The purpose of this paper is to examine the effect of various polypropylene fibre additions (types and volume) to concrete with regard to explosive spalling when subject to high temperatures similar to those experienced in building or tunnel fires.
Medium strength concrete was manufactured with varying proportions of polypropylene fibres. Plain control samples were used to determine the original concrete strength and this was used as a benchmark following high temperature heat tests to evaluate the surface condition and final compressive strength. A pilot study was used to determine an appropriate heat source for the test. This was three Bunsen burners, however sufficient heat could not be generated within 150 mm concrete cubes and the concrete was shown to be a significant insulator and fire protection for structural members. The concrete test cubes were tested in a saturated condition which may reflect conditions where concrete is used in an external environment and thus is subject to soaking.
One hundred and fifty millimetre concrete cubes with and without fibres were placed into a furnace at 1,000°C. Explosive spalling was shown to be reduced with the use of polypropylene fibres but the final compressive strength of concrete was significantly reduced and had little residual structural value after a two hour period of heating.
As the concrete tested was saturated, this condition provided a worst case scenario with regards to the build up of hydrostatic and vapour pressure within the cube. A range of percentage moisture contents would produce a more evenly balanced view of the effects of fibres in concrete. A single grade of concrete was used for the test. As the permeability of concrete influences the rate at which steam can escape from the interior of a saturated concrete cube, testing a range of concrete strengths would show this aspect of material performance with regard to spalling and final residual strength. Further research is recommended with regard to moisture contents, strengths of concrete and a range of temperatures.
This research has significance for the designer, in that buildings subject to terrorist activity may suffer from impact damage and an outbreak of fire following the initial attack.
The use of polypropylene fibres in concrete to provide anti spalling qualities is relatively new and this research adds to the knowledge regarding fibre type and volume with regard to first spall time, total area and number of areas subject to spalling and the final compressive strength of concrete following two hours of raised temperatures.
Profiles heavy buyers of store brand products and compares themwith light buyers in terms of demographics, socio‐economic, andattitudinal variables. The results suggest…
Profiles heavy buyers of store brand products and compares them with light buyers in terms of demographics, socio‐economic, and attitudinal variables. The results suggest that younger, unmarried, and smaller sized households tend to avoid store brands. As compared with heavy buyers, light buyers of store brands are less familiar with them and perceive them to be of lower quality, less value for money and as riskier choices.
Collaboration is the norm in marketing and consumer research, yet the dynamics of academic cooperation are poorly understood. The aim of this paper is to probe the…
Collaboration is the norm in marketing and consumer research, yet the dynamics of academic cooperation are poorly understood. The aim of this paper is to probe the sociology of collaboration within marketing scholarship by means of a detailed case study of the seminal consumer odyssey.
The paper presents a history of the consumer odyssey based on a range of secondary sources.
The consumer odyssey, one of many collaborate circles in marketing thought, was a seminal moment in the development of marketing research.
This paper encourages reflection on the dynamics of collaboration and the collegial character of marketing scholarship. Also, the paper has implications for institutional policy, for example the RAE, which measures research as an individual endeavour.
This paper presents a rare reflection on the social dynamics of marketing scholarship. Although it focuses on the interpretive research tradition within consumer research, its findings are relevant to every marketing academic, regardless of their philosophical bent, empirical concern or methodological preference.